Fatima M.
Yelp
I write this review with a heavy heart and a mixture of emotions as I truly cherish my time at Spier Pilates. As an runner and swimmer, I discovered at Spier Pilates the perfect fitness haven I thought I'd been looking for. Every class brought me joy, and I am extremely grateful to each instructor for their guidance and support throughout my journey.
However, an unfortunate incident forced me to reconsider my membership, a decision that was not taken lightly. After consistently attending and appreciating every session, my commitment was put to the test due to an unexpected delay. Even though I was only a minute overtime late, I was barred from entering the session due to a tardiness policy supposedly related to security concerns--a policy that had not previously been communicated or documented in the membership agreement.
The interaction that followed with manager Christopher Joe left me feeling deeply unsettled. Although I understand the importance of rules for a safe and orderly environment, the way the situation was handled lacked the compassion and understanding that I associated with Spear Pilates. The rigid adherence to a seemingly unwritten rule, coupled with a communication style that I perceived as unwelcoming, made me wonder if I could continue to support a place that no longer seemed to embody the welcoming spirit I initially fell in love with.
It pains me to leave a place that once felt like a second home, especially under circumstances that perhaps could have been handled with a little more compassion and clarity. While I remain grateful to the founders and the exceptional instructors who have made significant contributions to my physical well-being, recent experiences have tainted my perception and comfort in what I believed to be a safe and nurturing space.
I hope this review serves as constructive observation for Spier Pilates, helping to create a more inclusive and communicative environment for all participants. Despite all this situation, I express my deepest gratitude to the SP and its founders for the wonderful experiences and growth opportunities provided so far.