Mae
Google
I decided to try this restaurant on the recommendation of an Italian friend. Unfortunately, it was fully booked since I didn’t have a reservation. While I was texting my friend to suggest another place, an unexpected incident happened — the waitress opened a bottle of red wine right in front of me and accidentally sprayed it all over my face, clothes, phone, and bag.
I was completely shocked and stood there expecting her to immediately offer a tissue or at least some help. Instead, she calmly continued removing the cork from the wine opener, as if nothing had happened. Only afterward did she hand me a tissue — with a rather smug smile. She said “sorry,” but her tone and body language showed no genuine regret.
Then she looked at me and said, “I said I’m sorry,” with an attitude that clearly implied, What more do you want? At that point, I got really upset and asked to speak with the manager. She kept repeating that this was the first time something like this had happened, and then, in an almost dismissive way, asked, “Do you have any damage?” — as if I were exaggerating or trying to make trouble.
I honestly couldn’t believe how arrogant and unprofessional the service was. How can a restaurant treat its potential customers this way?