Spinato's Pizzeria and Family Kitchen

Brought my mom here for lunch. She grew up in Chicago and loved Spinatos back in Illinois. The restaurant was clean, nicely decorated and the food was delicious. We enjoyed personal pizzas, Chicago and Chicken Pesto. Both were amazing. The personal pizzas are about the size of a dinner plate, cut into 4 pieces. The perfect amount. We still took some home too. I personally loved the crust. There is also a beautiful patio to enjoy your meal on as well.

Met up with the whole Chicago clan here and they were not disappointed!! Great pizza!! 🍕 great vibes!! 🌵

During a recent visit to the area I dined at this Spinato's several times. Both times the service I received was prompt and friendly. The atmosphere was like any nice pizzeria... a little lively but not so much that I couldn't enjoy myself. I ordered one of their sandwiches w/ gluten free bread, and a cocktail. The cocktail was very good, and the food was so tasty that I had to come back a second time to make sure, and I was not let down. The gluten free bread they used is some of the best GF bread I've ever had, and I've tried a lot of them over the last twenty five years. Very good experience all around.

This pizza is unrivaled, the sauce is outrageous, the momma's pizza is the best thing on the menu and it's vegetarian. Gluten free and kids size options available. Ken the owner comes around sometimes as well, super welcoming, family owned.

This is the first time that I got a decent salad to go and not have it be just a little handful of lettuce and not much else. I've always been disappointed and I love their salads when I'm there. Their Pizza still didn't have very much toppings it was mostly just the pizza which bummed me out they do better when you're there in person which shouldn't be the case. But I am so grateful for my decent looking salad this time I'm really happy. When you can't go wrong with spinato's flavor.

I’m pleased to be one of the first reviewers of Spinato’s off of Via De Ventura. They have a few other locations, however this one is very new. We have tried them twice for lunch, yesterday and today. The atmosphere is really nice. The restaurant is brand new and they are supposedly building a patio too. The hostesses open the door for you- which is a nice touch. I do feel like the dining area is pretty small- there are only about 10 tables and then there is a bar area with flat screens and seating. The staff are nice, but they are a new restaurant and still working out some kinks. We have had Milan twice, she is super sweet and they are accommodating to some of our guest’s dairy sensitivity. Most places look at us like we are crazy but it’s no problem here- if you have allergies you know how hard it is to find a good Italian place. The food has been hit or miss so far. The Chicken Wings are decent, they are nice and crispy but there are only 7 or 8 of them for $16, which seems a little overpriced to me. We have also tried the Antipasto Salad- we weren’t very impressed with that and wouldn’t get it again. Once again the portion size was pretty small and there were very few slices of meat, however the lettuce and meats tasted fresh which is always good. It came with some Garlic Bread- which was good but contains dairy, so only one of us could have it. As far as Entrees, we have tried a “Personal” Chicago Calzone, and a variety of “Small” Vegan Pizzas. We can have meat it’s just a dairy thing. The Calzone was slightly disappointing, it was burnt on the outside and had hardly any meat on the inside. However, we did like the Vegan Cheese in it, it looked and tasted almost like real cheese. I think we’ll stick to Pizzas- they have all been really good! The Cheese is impressive- it’s one of the best we have ever tried, and we’ve tried some bad kinds. This kind has a good consistency, and isn’t very salty. I’m pretty impressed so far! I would definitely recommend this to anyone with sensitivities. There aren’t that many places with Vegan options so we will be back!!!!

Went before spring training game at salt river fields. Pizza was very good made the way we like. Meatballs were just ok. Had a salad which was very good. Eric our server was excellent as he came by numerous times to check on us. Very comfortable resteraunt to relax and enjoy. Would give it 4.5 stars.

This location is popular. It was busy from the moment we arrived 6:12 until we left 7:15 pm. There only hard surfaces, so it is very noisy. My husband really liked his Italian Beef sandwich (he's picky and an Italian beef regular) but he was disappointed with the pasta side, little/no flavor. I ordered a large Hawaiian Hottie pizza, ham, pineapple and jalapeños which came on a thin crust, perfect. It was delicious, although not hot. The service attempt appeared to follow the manual, with the manager pop-bys, but the server we had definitely needs to hone her skills. She was unskilled, so I'll just suggest some more training, hence the 4 vs 5 stars. Please click 👍 if this was helpful.

I went in to try the new chicken keto crust. It was great! Absolutely delicious! The restaurant is beautiful with giant windows and a natural light.

We stumbled upon Spinato's by chance and I'm so glad we did. Service was wonderful from start to finish, and the ambiance was very relaxed with a somewhat modern upscale feel. We decided to order the "Penne Alla Vodka" ($17), a Medium "Chicken Presto Pesto" pizza ($26) along with a Spaghetti and Meatball from the Kids Menu. The food wasn't necessarily anything memorable but it was still very enjoyable and good. If you're a fan of thin crusts, then the pizza at Spinato's will be for you. My little one usually isn't a fan of meatballs, but she ate up the meatball in her kids meal so that's got to say something! What stood out to me the most when we dined at Spinato's was the service however. Our server, along with every staff member we encountered was extremely friendly, helpful and kind! It made for such a pleasant and memorable experience. Indoor and outdoor covered patio seating is available and parking was ample when we came on a Friday evening.

I am not the person to complain - quite the contrary. I Only leave reviews when I am overwhelmingly enthused or disappointed beyond belief. Alas - The picture is worth 1000 words. Enough said. 60$ for this... bidenomics at its finest. I have been a fan at the Phoenix Spinato location but the first time ordering from the Scottsdale location will certainly be my last nor will I recommend this "Chicago pizza" location to anymore of my neighbors here is Scottsdale. I would rather eat Dominos

After the UFO expo, my cousin, and I went to have pizza here first time coming. I left thin crust. Our servers name was Diana, she was outstanding, very friendly, funny and very attentive. She made my day by her kindness. I really enjoyed it, I love a thin crust pizza and this was perfect.

We love Spinato's pizza but last night, we got an unrecognizable, bad-tasting one. We ordered Mama's Signature which is supposed to have tomatoes, spinach and garlic. It was more like an all-spinach pizza and just didn't have the right flavor. It didn't taste good and we were disappointed. We wonder if the recipe has changed or if we just got a bad pizza. Will we try again? Probably because we do really like this restaurant.

Our server and staff were very friendly and I love all of the gluten free options they offer. The cauliflower crust is delicious, I would highly recommend it. I normally get the "Nicole's new favorite" and it always hits the spot! Highly recommend. I do like the layout of their tempe location more but this location is closer and more convenient with it being right off the 101

Waiter had nothing to do with this! He was fine. We have been coming here since it opened and usually come on Fridays or we order it out. I was looking forward to coming out to enjoy that Sicilian pizza all day long! Sorry that my first review is a bad one, because I have always enjoyed the food. Sadly, I didn't get the food review out first- but I mean it- I liked the food generally speaking, but I do not like feeling bad from the manager that I can't eat a pizza with undercooked sausage! The manager was awful. She defended her chef. The first pizza was burnt on one side and dry so they blame it on the sauce and bring out another one with a bunch of sauce and undercooked sausage. Ms Manager- do you realize that by the second bad pizza that our dining experience was deflated and to hear you say- Well, the chef said he cooked it just as he was suppose to...and my husband said- Well, I don't know what to tell you, but it's not cooked so you can say what you want... Ms. Manger-do you think we wanted to be disappointed and not enjoy our evening? We worked all day and chose your place to come out and enjoy some pizza... and all we got was annoyed. Do you think I liked getting all worked up? I was ok waiting for the pizza to come out correctly- things happen, but being defensive was insulting and hurtful since I really enjoyed your place until you reacts as you did. You had the nerve to tell me that I complained that the pizza was dry! Of course it was going to be dry- it was over cooked and burnt. I have photos of need be. You, yourself could see it was dry. You should be embarrassed that those pizzas were even served. REALLY!!! That's how you respond to a patron? A generic apology? Do you realize your response says that it comes from the business owner? The worst was not answering my husband when he kept saying the sausage was raw!!! I am so tired of people not enjoying what they do. I should only give it a one star, but the three is being fair for I would normally rate it a 4.

If there is any way you guys could make your pizza sauce a little less sweet and the center of the pizza a little less soggy, I'd be thrilled to try you again. Fresh ingredients and speedy carry out service! Let's shoot for 5 stars!

This was our first time dining at this location. The usual locations that we go to are the Central Phoenix one and the one that was on Frank Lloyd Wright and Via Linda before it closed. Service was good, nice, friendly and at no point did we ever feel rushed. The ambience was warm and inviting. How could it not be with all that natural lighting coming in from those two walls of floor to ceiling windows? Since we were dining in, we decided to order one thing we hadn't tried before: the stuffed cremini mushrooms and our usual, a medium mamma's signature pizza. The cremini mushrooms were good, would order them again. The mamma's signature pizza was also good. However, something about the taste was not up to par to the other locations I normally order this at. Potentially less garlic and spices, if it had to be my guess. Since we were already there, we decided to order the cheesy garlic bread and a personal sized meaty pizza to take home. Both were good, no complaints there. We would come back again if we don't want to make the drive out to the Central Phoenix location.

Spinatos is our go-to neighborhood spot for Italian. Their pizza is amazing -- I love Nicole's new fav, and my boyfriend loves the courtside pizza. The great thing is that you can order personal sizes too! Their Caesar salad is yummy and they have a decent selection of wines and beers on tap. We typically sit at the bar and our service is always great! Stuffed mushrooms and garlic bread are a perfect way to start your meals and cheesecakes shouldn't be passed up to finish your meal.

This was our first time eating at this location, and it started out a little rocky. There was some sort of miscommunication with the seating and who was going to help us... we sat for a bit, but once we received a server everything went well. Service was good, and the food was great. I had forgotten how much I love Spinato's! My daughters ordered the meatball sub and chicken Alfredo. Both loved their dishes. I ordered a pizza and the ham on it was so yummy. Since we are in person we also did a door dash order and everything there was great as well.

The best pizza there is on this earth hands down. I usually would get carry out since I worked right there and it was an easy and fast option for lunch! There isn't a Spinatos by my house but I have driven the 20 minutes to the Tempe location (that's the location closest to my home) just to eat their pizza. It's SO good.

This is the best pizza in Scottsdale ! When they bring the pizza to your table you can smell the amazing scent of tomato sauce. Their sauce is different from every other pizza restaurant . Everyone that works there are friendly & accomodating. I always get extra pizza unbaked to take home & put it in my freezer. Will never buy frozen pizza at the store when I can take a unbaked pizza home to have when I get a Spinotos craving

I've only been to Spinatos one time before and it was the central location about 10 years ago. I remember liking it then. Last night we got a pizza with the thick crust and it was very average. The crust was so dry and tasteless. Not very good. they didn't put many topping on the pizza either.

Service was 5 stars. Pizza was delicious, but toppings were very sparse. I ordered sausage, mushroom, and onion, and there were slices that had only one of the 3 toppings on it. That's how sparse the toppings were. At these prices, please do better.

Interesting to see that this place is rated 3.7 because I agree.. we love Spinato's Phoenix and have been going there for 10+ years. My husband drove by the Scottsdale location and thought it looked "fancy" so we decided to check it out. We expected the food to be the same, but the chicken wings were overcooked and pizza lacked in sauce. The waiter blamed it on being busy and not doing the right "weight measurement." He kindly brought us extra sauce. However, other than that, the service was pretty bad. We had reservations so sat down right away, but waited at least 10-15 minutes before anyone even addressed us. After the food came, our server did not come by for quite some time to check on us. When he was handing us our bill, he had 5 things in his hand including a glass of lemonade, and ended up spilling it all over my husband and his phone. Again, blamed it on "too much going on." Very disappointed and definitely won't be returning to this location again. The Phoenix location is much more warm and friendly and the service is excellent.

The personal pizza was great. I ask for ranch for the pizza. I was not informed that it would cost 75 cents. The service was good. My friend & I ask for a total of three glasses of wine during happy hour. I don't think she understood our request. She brought both of our bills before we were ready to leave. We then mentioned the third glass and she said we only asked for the. We specifically asked for a third glass when we ordered the second one. It is a fun atmosphere,very beautiful design.

The first time I went I wasn't impressed. My boyfriend and I went for a quick dinner around 4pm on a Sunday. The male server was one of the worst we have ever had. He totally ignored us(we r are in our late 40's) and was all over the table of boomers next to us. We literally had to flag him down for anything. We saw two other female servers waiting equally on all their tables. During this visit we ordered a cedar salad and meatball app. Since I didn't want to cause a scene I front of my boyfriend I called the manager after and he gave me a $20 credit. I used the credit this week for take out and ordered a sausage/mushroom pizza and meatball app. The pizza was ok, sauce is a little to sweet for my taste. The meatballs were also ok, there was hardly any sauce covering the meatballs. Don't know if I would go back to this location. I think the Tempe location is better.

Pizza is so delicious, especially if you like thin crust pizza. The sauce isn't bitter and sweet. I am Italian and that's how my mom and grandparents make it. The only complaint I have is that it's so pricey. We spent about $90 with just two of the biggest size pizza, a happy hour small (which is so tiny), waters and tip. It's good pizza, but it's not a place I can dine in frequent due to that kind of tab for pizzas and water. If I had some coupons or specials, different story.

I'd never been to Spinato's before, but visiting the area, we decided on this spot for a family dinner with my husband's family. It was a little bit of a wait on a Friday night, but worth the wait for a really nice ambience and pretty good food. It's a small space, a little tight, but lively and modern. The large pizzas can easily feed at least 3 people - we ordered a little more than we needed, but they were tasty. Our favorite all around was probably the Greek pizza - lots of flavor and toppings, really different from your standard pizzas. I like the smaller cuts of the pizza instead of slices, as it makes it easier to take how much you actually want instead of a whole slice. The margherita pizza was pretty standard and the family wasn't really a big fan of the meat lover's. Would definitely come again!

Stopped here with friends after spending time at the Scottsdale Sparkles event. We all ordered off the Happy Hour Menu...which is a great deal. Smaller portions at less cost so you can order a few different things to share. Here is what was ordered: Caesar salad, which was delicious with fresh lettuce, tasty croutons and a dressing that was so yummy and garlicky. Garlic cheese bread: this was odd...both parties ordered this and one came with parsley sprinkled over and the other had none. The bread was good and cheesy but served warm and not what we expected as bubbly hot! Served with a delicious marinara that was not too sweet and not too acidic. Boneless wings with bbq, ranch, and chili sauces: these were not wings, they were chicken nuggets. They weren't bad-tasty outer crust and the chicken inside was juicy and tender. Just not wings! As for the sauces, I didn't care for bbq or chili but the ranch was good and creamy. Raviolis: In our opinion, not good. The pasta itself was thick and on the harder side with a pretty tasteless ricotta filling. Served with that delicious marinara sauce, which was the saving grace for these not good raviolis. Lastly, a pizza was ordered; The Chicago which was a thin crust pizza with sausage, green pepper, red onion. It was good, not impressive but good. Our server was very talkative and friendly and efficient. Overall it was an ok experience.

I have eaten here several time and always had a good pizza. However yesterday I had take out and was disappointed with the pizzas I ordered. They raised their prices but have really cut back on the amount of cheese and toppings. Their pizzas used to be worth the premium prices they charged, but not any more. I will not be returning.

We have been going to the Spinato's on Via Ventura for several months. I really cannot overstate what a wonderful crew they have. We have been to more than a few restaurants in the area and in terms of customer service this team excels. I want to give a special shout out to Aida. She really sets the tone by her welcoming, professional and attentive personality. When we enter the restaurant and Aida is working we feel like family. Good hiring on the part of management. A very well run establishment with great food.

We love Spinatos and always ate and did carry out at the Frank Lloyd Wright location. The last time we ordered, there was something missing in the taste, usually the sauce with a little hint of sweetness was perfect. This time the taste was totally different and not as appealing as usual. I don't know if the recipe for the sauce was changed but this is what made this restaurant different from all the rest. We are going to try in again in hopes this was a onetime deal. We live in Oregon and Spinato's is one of our first stops when arriving home in Scottsdale.

The Hottie Hawaiian was delicious!! I love that they have a keto crust now!! Our server, Michael, was awesome! Thanks Spinato's!!!

Ordered 2 pizzas and 2 orders of wings for takeout. Probably the worst pizza I've had in years. I've had better frozen pizza. Wings weren't much better. Won't order from them again.

Fantastic service and food. Great staff! I had Penne with Vodka sauce excellent! Pizza's smell wonderful, didn't try any but those who ordered seemed to eat the all...I have had the calzones and they are also excellent!

Had a 8 person gathering to celebrate an anniversary. We had a full meal, including appetizers, pizzas, pasta, dishes, and desserts as a family style sharing. The service was good, but we did notice there were a lot of flies. We ate inside the restaurant, but still, we were constantly battling flies. When we asked the server about the constant flies, they said, it was a constant problem at this restaurant. Overall service was very good. Food was good but the constant battle of flies annoyed the ladies very much. Probably will not go back to this location.

This place has great food but horrible service. I will see you right away what's at ten minutes before a Waiteress stoped and asked if i've been helped. I told her I have not. She said she would find my server. I waited five minutes after that, I ordered my food right away. And as I write this. I have been sitting for 15 minutes. Finished with my food waiting for my server.

Our first time to Spinato's on a busy Friday night in late February. Arrived early enough and sat at a high top in the bar. Marina is our server and she is INCREDIBLE....her attitude is off the charts with a smile and such personality. We ordered a Spaghetti Calzone and split a 12" Pepperoni Sausage Pizza. The pizza was perfect and the calzone was delicious.... Great service and we will definitely be coming back. Such a great first impression. WE WILL BE BACK

Superb flavor. Sat at the bar and didn't want to leave. Medium was bigger than expected. Yum

From calling in an order, to getting a table to picking up an order the service has deteriorated so far at this location that my family and I will no longer be patrons. Pick up orders are chronically late by 30+ minutes, and the folks that host and and handles calling in are rude, disrespectful, and condescending. Food is ok but not what it use to be and quality has declined. Other locations were much better in Tempe and Ahwatukee but due to the Scottsdale location treatment over the past 12 months, Spinatos has lost us as long time customers.

Have you ever had the Greek pizza here? It's amazing like so many other choices that you have here. The salads are also amazing! So the atmosphere here is a little different than the other Spinato's that I've been to, this has a very light and bright feel, but cozy. I really have to give a shout out to Lexi our everything from greeting us at the door to being our hostess,wonderful server, and bartender. This girl was doing everything with the biggest smile on her face it was so impressive! The whole experience was a fantastic. I do recommend getting there a little on the early side because it filled up fast after I arrived around 5. That should tell you how good the staff and food is.

Our family had an enjoyable dining experience due to our server, Mike. Mike provided excellent service. He was friendly and on top of everything a server should do such as greeting us right away, taking our order correctly, filling our soda's when they got low, and checking on us regularly. Next time we dine here we will ask to be seated at one of Mike's tables. And we love the food and ambience.

A month ago we would have given our former favorite place a 5-star review. We have been going to this location at least twice a month since they opened, when they closed the location on FLW. Alex, the bartender, was the best! Knows how to treat customers and because of this had plenty of regulars. We go back the other day after a few weeks off and didn't recognize anyone - and no Alex. We asked the manager if he worked there anymore (she was also new) and her response was just "no" and she quickly went back to looking at her phone. They also jacked up the prices. Happy Hour beer for $7.50?! No thanks. Raised hh food prices too. Used to be able to get a small one topping pizza for $10. It's disappointing when such a great place decides to clean house and jack up prices. After being loyal customers to Spinatos after quite some time, we will not be going back.

Honestly I can't believe I didn't write a review before. I'm so happy with this place we manage to visit a few times a month. We enjoy sitting at the bar because the bartender is so nice and there are TVs to watch whatever game is on. We love the happy hour as we work our way through the menu trying so many things. The food is delicious and we like to try small portions and try various items. Perfect for us. If you like full portions, no problem, they have everything you want and need. I highly recommend going during happy hour and tasting a few items. They don't have high end wines but for a pizza place it's great. They do have tap beer and a full bar to have whatever you need. Enjoy!

WORST PIZZA ON THE PLANET- I've owned a few pizza places and was happy to see this open recently But somebody got cheap! Who the hell puts a conveyer oven in a Chicago rooted pizza place? The same oven as Peter Piper! When I showed the help how soggy the crust was they said when people complain they just run it thru again, which makes the toppings cremated and does very little for the crust. What a disappointment

We often order from Spinato's and their food is delicious. But they certainly messed up today. Times listed below are from my own phone records and the receipts provided when we FINALLY got our food. They open at 11:00a. At 10:32 I placed an order on the phone with Vince, who assured us our order would be ready "in 20-25 minutes" - that is, just before they open. 11:55. 23 minutes after placing the order, I go to the pickup window. Although the food should be ready by now, Vince says our food will be ready in 10 minutes. 11:57. A walk-up customer places an order for pizza at the pickup window. 11:10. 15 minutes after the latest 10-minute promise, I go back to the window. Vince tells us "the pizza is going into the oven now." 11:12. The lady who placed her order at the window 25 minutes after I placed my order on the phone now walks away with her pizza. 11:18. My pizza finally comes out, but the salad we ordered hasn't been started yet, so now there's time for the pizza to get cold. The lady takes the completed pizza and tries to put it in two different warming locations, but neither one had been turned on yet, so the pizza sits and gets cold. 11:25. The salad is ready and the newly prepared salad, along with the pizza which has been getting cold, are finally available for me to pick up. The food was good, but the pizza was no longer fresh, and no apologies were offered to me for a 25-30 minute order taking over 50 minutes. This is not up to Spinato's standards!

We had a pleasant experience here. The wait staff were super friendly, if a little eager. We really enjoyed our pizza. The sauce is pretty sweet, so if you're not a fan of that then you might not like it so much. The tortine dessert was yummy - kind of a cross between red velvet cake and a brownie. They have good happy hour deals on drinks and appetizers. We would definitely come here again.

First time in on a Friday night, great service. 4 of us shared a large Mama's Signature pizza and large salad; delicious. Our server was really good, attentive and friendly. We'll definitely be back, nice layout and open feel.

This restaurant is AMAZING!!! The servers were so nice and the owner even came to say hi. The marinara sauce was a homemade recipe from the owner's grandmother and was delicious! They also had cool lamps and it was very cozy inside. Overall, the experience was... MAGNIFICENT! If you are ever in the area of one of these restaurants I really recommend you to go! The above review was composed by my kids but we all had a great time. The kindest act of the evening was when the server got all the kids a scoop of gelato, not just the ones that had ordered a kids meal. This place is incredibly family-friendly!

My husband and I feel it's only OK and way too expensive. A large pizza w 2 iced teas and a beer ran $72 plus tip. Service was very good q5

Not sure what happened to Alex, but the new Friday night bartender (Dani) needs help learning to pour a proper beer. Service at the bar is unfortunately nothing like it used to be. Attention to detail is lacking. She is definitely more concerned with her side work than her full bar. I held off writing posting this review a couple weeks ago, but after this evening, it needs to be posted. Unfortunately, I need to find a different spot for Friday nights. Alex and Daiya are truly missed on Fridays!

Great food, some of the best food in the area! Also great service, our server Hayden was always checking on us and making sure we had what we needed.

Ambiance was wonderful on this Sunday afternoon. HH all day so we grabbed a seasonal cocktail and several of the HH specials, garlic cheese bread, spaghetti, ravioli, one item personal pizza, and Caesar salad. Great service.

Went to Spinato's today and was not disappointed!! Loved the food and loved the staff! Our server Hayden was very attentive. Will be returning

Just moved to the area and I'm sure this will be our go to spot for pizza. Our server Shamia was so welcoming and friendly. It's been cold so we enjoyed the indoor decor but I'm coming back to enjoy a drink on the patio next time.

Hayden is the best server I've ever had! Always a good time whenever I come in when I see him. Ask for Hayden for a good experience!

My dinner on Friday night was amazing! The seasonal cocktails were great and the Hawaiian hottie is a must try! Hayden was our server and he did an excellent job with our dietary needs and made our overall experience enjoyable. My friend and I will definitely be returning!

The pizza still tasting the same is the only part of the 2 stars. The rest of the service tonight was non nonexistent and the pizza wasn't even cut correctly. Spinatos cuts pizza in little squares - not tonight.. They were lazily cut into big squares as they missed a cut each way. As for seeing ANY of the previous employees that were efficient, sorry you won't. I mean none of them looked familiar except one guy in the kitchen. I used to come often and will attempt another visit to see if it was a fluke, but my gut says no. When I asked where is everyone that used to work here: did they get fired? I was responded with "yes, some of them". The bar previously packed was now open as our southern border. As I sat many minutes without an attempt to get a drink order in, someone came and asked if the curiously busy and seemingly overwhelmed bartender had got my drink yet. That was a no - no ask no drink Side note: (the bar tender has no business being behind the bar, especially without help. It was so bad I actually started enjoying the humor in it) This has to be new management or owner (if franchise). I'm sorry too many places in this area for this to continue to be successful. Be prepared for "the let down" - but pizza still tasted good. Maybe consider a neighboring restaurant for good service, if that's your sort of thing.