Ankeet D
Google
A Disappointing Return to Spindrift
I was genuinely looking forward to revisiting Spindrift. My last daytime visit years ago left me with fond memories of a cool and enjoyable place. However, my return after three years was an utter disappointment.
The service was incredibly poor. Staff were unresponsive and inattentive, often ignoring our calls. In the two hours we were there, we only managed to place two orders, neither of which was served correctly. What was particularly frustrating was that a waiter was very prompt in coming to tell us about the last order, yet he hadn't bothered to take our order for the entire first hour we were seated. It's clear they struggle to manage when busy, and this inconsistency in service was very telling.
The beers were a major letdown. They tasted bad and weren't chilled at all. To make matters worse, the tasters provided no indication of which beer we were sampling, and even those weren't cold. The "mango" beer was particularly disappointing. This definitely needs to be looked into – something is seriously wrong with their beer quality.
On a positive note, the food was good, but we barely had the chance to order more. The AC wasn't working, which they blamed on the mall. While that might be true, they should have informed us before seating us, as it made for a very uncomfortable and stuffy experience.
I honestly don't feel like going back. The only ray of hope is if management reads this and makes significant improvements.
I truly believe this place has potential if they invest in staff training and address the issues with their beers. The initial seating process was good, and the person who helped us seemed helpful, but unfortunately, she wasn't around later to discuss our concerns. She really needs to look into these issues.
