Spirit Copa

okay, so my thing is this: I really, really want to be a polite, low-stress, fun guest wherever I go, and especially when I’m abroad as a foreign visitor. And with a group a five, we wanted to get drinks here, hoping for some sunset view and fancy, comfy hanging out. We did get seated, but couldn’t sit near the front of the outdoor area which is reserved for guests of the hotel. Then we waited and waited and waited (maybe 20 minutes? Maybe more.) for someone to take our order. We were informed we needed to all be on one check. No problem, we can work it out and we don’t want to be a pain. Our drinks were eventually served. And then literally no one ever came by ever again. Because we’re in the back row, one person dropped a little battery power lamp off and then later came by and turned it on, but when it had been, truly, I’m not kidding, a whole hour + with no one having walked near our row, we started trying to gesture to get the bill. We got one guy’s attention, and he signaled back that he would handle it— but then he never came to us or sent the person who should be taking care of us, for 10-15 more minutes. So we started gesturing again. I hate this, because remember I really want to be polite, low-maintenance, and pleasant to be around. But like, what can we do? We’ve been taking up these chairs for 2 hours and only had one round of drinks. We don’t want to run out on the bill, but it’s truly impossible to get any help. We could only get the same guy’s attention again and he again acknowledged us and disappeared. Time passed. We gave up on that and went to the host desk to try to pay. Now that we are all standing up, staff are paying attention to us, but seriously, what is going on? Why can’t they find anyone to just hand us a bill? Maybe you think I am exaggerating but we arrived at 4:30 and couldn’t get out until 6:30, and the longer and harder it was to get anyone to help the more frustrated and annoyed we were becoming. So this is the real reason for my rating, because this fancy hotel turned me into the kind of foreigner in Brazil that i really really don’t want to be, but all just trying to get a basic transaction done. Oh, and by the way, you can't see the sunset from here anyway- it faces Copacabana/East, not West.

This was once our favorite place in Rio. Unfortunately, the service has declined noticeably. Obtaining a table from the hostess has become an unpleasant ordeal even on slow nights (which we prefer). The whole process just ends up making you almost feel unwelcome. And if you ask to be moved to a better table when one becomes vacant, absolutely no effort is made to accommodate. The service is now glacially slow. The drinks and food are still quite good once you’ve endured the seating and ordering process. But this is a far cry from what this place once was. The last two times we were there were actually embarrassing because we had friends with us and the service was painfully slow and not particularly friendly. Basic requests, like adding an extra chair when another guest wished to join us, were met with an uncomprehending and bureaucratic “no” until one of the long time waiters finally came around and was very happy to quickly grab a chair and accommodate us. For the prices you are paying at this place, which are astronomical for Rio, you really deserve a better experience. I’m not sure we will be back.

My husband and I went to Rio for vacation in June. As we were staying close by, we decided to check it out. We enjoyed our time at the bar, having good drinks and some delicious appetizers. Great music. Beautiful view! The waiter told us to place our order as the kitchen would close at 10 pm.

Everything was good, especially Mrs Maia Luiza who was truly perfect. She was avle to get us a perfect table for my family to spebd a time abd celebrate my mom 50th birthday ! She was stunning and heard us well ! We appreciate her and she makes the moment memorable. Thank you Maria, and thank you Fairmont team. The food was also really good.

I have reserved a table 2 months in advance. And I come at exact hour and they suggest me the worst table they have. I didn't stay and will never come back. They are overbooked and make tables out of sunbeds which are very uncomfortable to sit. Too low. The table is not covered if it is a table, no light as on normal tables.

Had an horrible experience. Horrible service

The service was really pooor The drinks were ok but not too good Not even a napkin with the drinks after a while

Our server was amazing, loved the live piano music and the gorgeous view. However, the food/drinks were below average for fairmont standards and price paid.