Nicole A.
Yelp
Two stars for the simple fact that this was my second visit to this place & I feel like I waited way too long for my food I work around the corner and I'm new to this area, so these guys don't know me. I walked in towards where the guys were cooking to order my sandwich and no one took my order, so I went to the register and stood there for a good 5 min, not so bad since it's 8:36 am. Two people came in. Ordered with the cook and left before me, again maybe because I'm new, I wasn't really mad about that. I was more pissed that I purposely drove to get to work 25 min EARLY so I wouldn't have to rush to eat my food before work, do u want to know what time I left that place???? 9. I was standing there for a good 20 min and I know this because I was chatting with my room mate the entire time. Then on top of that they gave me the wrong bag and tried to charge me $14 for a turkey bacon egg and cheese sandwich with an Arizona green tea and a Starbucks frappucino. I was like yeah no I got a sandwich I'm not paying $14 for that lady at the register sorry lol
My first experience with this place was about a week ago. I ordered food around 11:15am and it decided to show up at 12....this place is legit 6 min walking from my job and it took an hour. Then on top of that the delivery guy didn't really speak English well, so when he called my cell to let me know he was here I could hardly hear or understand him, then some lady tried to translate and just yelled into the phone "your food is at the front" so I ran to the entrance, I call the guy back and he's still not there...he's standing at the exit inside the building. I was like oh maybe it was just busy, then today I go in, get ignored stand for 20 min (mind you I stand all day at work) was late to work & on top of all that I didn't even want to eat the damn food because it was sloppy as hell!! I was better off just going to McDonald's to be honest.
I work in customer device and deal with people all day, so I understand but I never rush my clients, it's rude and will just cause problems later so I don't like being treated like that. The man I gave my order to also forgot the order 3 times, again doesn't bother me if you forget I know it's busy, I but I do get pissed when you forget my order and send 2-3 people out the door who came in after me. Those orders he remembered but not mine so I was a little disappointed. He was nice not rude at all. He said sorry however didn't offer anything as he could clearly see I was getting annoyed after 20 min. He could have taken an OJ or my Arizona off the bill or something lol not that I would take it, it's the gesture that matters the most.
Don't think I will be making another visit. If you can't handle to work load then don't take the orders or get an extra person on staff for the morning. And if you speak Spanish you are more likely to get your order in FYI
Here's a secret owner of Spiro's: New Yorkers hate waiting....