SeanEkey
Google
I recently stayed at Splendid Venice and while my trip ended on a high note, it didn’t start that way. I had booked and paid for a deluxe canal-view room, but when I arrived, the hotel insisted my reservation was for a standard room. After wasting time at the front desk and even missing a paid excursion while trying to resolve the issue, I was extremely frustrated. TripAdvisor support was useless in helping me, which only made things worse.||||The only reason it was eventually corrected was because I pushed hard with the hotel directly. To their credit, once the situation was acknowledged, the staff did upgrade me to a very nice room, and I thoroughly enjoyed the upgraded accommodations once I was settled in. The property itself is beautiful, the location is excellent, and the upgraded room was exactly what I expected from a hotel of this caliber.||||That said, it should never have taken that much effort to receive the room I had originally booked and paid for. While I appreciated the final resolution, the process left a lot to be desired.||||In short: a lovely hotel in the heart of Venice, but be prepared to advocate for yourself if something goes wrong with your reservation.