Sports and Imports

Dave and the rest of the crew at Sports and Imports are honest people. Upon calling one afternoon about a vehicle I was told it was sent to the shop after a test drive revealed some issues. There was no need for them to share that level of detail or openness about the vehicle but Dave did. I greatly appreciated the honesty and even though that vehicle didn’t work for us in the end, we purchased another one a few weeks later. The communication between Dave and us was great. Dave communicated well and the right amount, not constantly calling or texting but just enough to keep us informed. The process to buy the vehicle was seamless and quick. No wasting time back and forth. It was truly a great experience. Would highly recommend Sports and Imports!

Stay away from Sports and Imports! Bought a vehicle on April 15th, 2025, and it was a disaster from day one. Drove 2 hours home and found the entire front of the engine leaking oil, patched frame, exhaust leaks, valve cover gasket issues, power steering leak, and 4WD problems. Dealer claimed it was "common wear and tear" and only offered to fix exhaust leaks under 30-day warranty. When confronted about patched frame and dishonesty, they became evasive and tried to brush it off. Spent $1313 fixing their mess. Clean title? Lies! It should've been a rebuilt title. Gus, you're a master of deceit. Don't waste your money or sanity on these crooks. 0/10.

I was so very happy and impressed that Dave listened to what we wanted and needed and showed us just that and didn’t try to upsell or pressure us. We went to some other places and loved around but felt that we had really already found what we were looking for at a really fair price. We came back to buy and he made the prices so quick and easy for us. Amazing personal not pushy service. We are very happy with our experience

Decent selection on cars but the customer service and process was amazing. From selecting a car and purchase was less then 2 hrs. The process was painless and quick. I will be coming back again for my next purchase.

Very happy with the car buying experience and vehicle. Robert was very professional and nice. He went out of his way to make sure the vehicle was as good as possible when we arrived. I would buy from them again! No issues at all.

Great customer service great selection. Every car is clean and taken care of they don’t buy junk. Dave’s the man! Great place to grab a used car.

Excellent customer service and transparency throughout the whole process! We had been looking for cars online for a few months and I found an SUV at Sports and Imports (through Carfax) and reached out to the dealership for more information. Austin replied the same day (the only dealership out of about 5 to do so). He was very quick to send additional pictures and videos (due to me being out of state) and answer any questions I had. I had offered below asking price due to some things I had seen in the additional pictures he sent, and he and his boss responded with a phone call and more pictures to ensure all my questions were asked before I made the decision to fly out to Baltimore to make the purchase. Car was exactly what I needed and it drove great on the way back to Ohio. I would certainly buy from this dealership again!

After being the victim of a hit and run by an unlicensed 16 year old driver, I needed a new car. However, due to financial difficulties beyond my control, I was very limited as to what I could purchase. I found a silver 2015 Jeep Wrangler Unlimited at Sports and Imports during an online search, and I reached out to them to see if it were still available. Mr. Rob answered my call and invited me to come take the Jeep for a test drive which I did and found it to be an excellent truck. I had a Jeep sold out from under me by HI LO auto sales on Rt.40, so I was worried the same thing may happen here while waiting on paperwork to come back, but Mr. Rob assured me that the owner, Mr. Gus said he'd hold the Jeep for me, and he held to his word. Which in today's world is rare! But more welcomed than they could ever know. They held my Jeep for me, and if that wasn't enough, they got me a loan with 2% lower interest than HI LO offered, saving me thousands of dollars! I've had the Jeep for about 2 weeks now, and it's a wonderful truck! It isn't the Charger I came from, but I love it! I can not say good enough about Sports and Imports, Mr. Rob, Mr. Max and the owner Mr. Gus but I can tell you if you're looking for a reasonably priced, decent used car or truck, give Sports and Imports a call and you won't be sorry.

Okay, so I guess the days of walking onto a used car lot and haggling over the price are long gone. I remember being a teenager and watching my mom negotiate at dealerships. There was always a little wiggle room. But here in 2025, it seems like those days are over. Whether you're paying cash or not, most dealerships--including this one--just aren't open to negotiating on price. I found this dealership online through CarGurus. While I didn't see a vehicle I absolutely loved, my situation pushed me to make a quick decision. The fuel pump went out on our Chrysler 300, we were burning through money on Turo rentals, and our Kia had recently been involved in a serious accident. We were stuck between a rock and a hard place, so we needed a car fast. When I visited the lot, the selection was limited, but I managed to find a diamond in the rough--the vehicle I eventually purchased. As mentioned, there was no flexibility on the price, even though I was ready to pay in full. Still, the car met our needs, and time was of the essence, so we went ahead with the purchase. On the positive side, the dealership has an on-site title and registration office, which was a huge convenience. I got my tags the same day--no waiting, no paper tags--which was a big plus. The owner of the dealership also gave me $20 for gas since the tank was low. It wasn't much, but it was a kind gesture, and they even installed the tags for me before I drove off. Kudos!! So, would I return? More likely than not. The salesperson was a decent guy--no pressure, and easy to talk to. Overall, it was a good experience considering the urgency of our situation. If you're in a bind and need a car quickly, this place could be worth checking out. Just go in knowing that negotiation may not be on the table. Good Luck!

I bought a used car a little over a year ago and have driven less than 5,000 miles. Now, the car has serious engine and mechanical issues. I called and talked to Gus, and he said, "Well, you bought a used car with over 100,000 miles, and that's how it goes." What a complete lack of empathy or care for someone who bought a $10,000 car. I would never recommend Sports and Imports to anyone. BEWARE of purchasing a car from them. They do not back or support you once the purchase is over. They are just in it for the money and don't care about their customers. I will NEVER go to this so-called dealership anymore. I warn everyone that if you want an honest salesman and a good used car, go somewhere else where they care about the customer. Gus and the crew at Sports and Imports do not care about anyone or anything. It's just a money pit when you buy from them. Stay away and go somewhere with a salesman who cares and takes the time for their customers. I wish I could go back in time and not purchase this car from them; it was definitely a bad decision. STAY AWAY!

After being the victim of a hit and run by an unlicensed 16 year old driver, I needed a new car. However, due to financial difficulties beyond my control, I was very limited as to what I could purchase. I found a silver 2015 Jeep Wrangler Unlimited at Sports and Imports during an online search, and I reached out to them to see if it were still available. Mr. Rob answered my call and invited me to come take the Jeep for a test drive, which I did and found it to be an excellent truck. I had a Jeep sold out from under me by HI LO auto sales on Rt.40, so I was worried the same thing may happen here while waiting on paperwork to come back, but Mr. Rob assured me that the owner, Mr. Gus said he'd hold the Jeep for me, and he held to his word. Which in today's world is rare! But more welcomed than they could ever know. They held my Jeep for me, and if that wasn't enough, they got me a loan with 2% lower interest than HI LO offered, saving me thousands of dollars! I've had the Jeep for about 2 weeks now, and it's a wonderful truck! It isn't the Charger I came from, but I love it! I can not say good enough about Sports and Imports, Mr. Rob, Mr. Max and the owner Mr. Gus but I can tell you if you're looking for a reasonably priced, decent used car or truck, give Sports and Imports a call, and you won't be sorry!

DO NOT BUY A CAR FROM SPORTS AND IMPORTS. I purchased a vehicle on 4/13/2024 from Austin to find the sunroof inoperable 4 days later. when I called the owner Gus to see what they could do to help - he let me know there was nothing they can do to help and that they stand by their business practices. I'm very disappointed in my purchase and of this dealership. it's clear they knew this sunroof didn't work and hid this detail from me during purchase. I am here to warn anyone else not to use this dealership!

We had a very easy car buying experience for My 16 yr old daughters first car. Jimmy and the owner are good people. Reading some of the reviews I thought it might be different but the car price was very reasonable and I thought I'd give them a chance. When you walk into their office the first thing you notice is how clean it is! And the decor is nice! These people strike me as the kind that care. Remember they are selling used cars, so if a problem occurs when it leaves the lot, that's to be expected, but I wanted a car with low miles, they made sure it passed MD inspection and had the oil changed! They didn't try to hold me there For an hour and upsell me on an extended warranty etc etc. they even printed out the car fax for me so I didn't have to spend my own money researching it. It's clean as a whistle! And I feel like we got a good deal on it too! Thank you Jimmy!

I've had numerous cars from Gus now and every time the process is easily dealt with. The attention I get from the staff is why I keep coming back. They explain the process very well, well enough for me to understand. Dealing with insurance and cars in general is not easy for me to comprehend. And you can never go wrong with Fletcher (lil doggo) who walks around the place. Personally for me, that's the best experience I've had at a dealership. Fletcher is the face of the business. I think that makes it feel more homely to me bc I love dogs. I highly recommend checking out their inventory. A great forever car place for you or if you need to trade in/sell they can accommodate for sure!

I just purchased a VW Tiguan from Wiz, and I have to admit that the experience couldn't have been easier. Rafael, the salesman, was wonderful in making certain that the car was ready at the time that I arrived to test drive it. Furthermore, he washed and detailed the car so that it would look as presentable as possible. There was no pressure, and every question I had was answered. There were two mechanical issues with the car, which I pointed out after the test drive, and they were resolved by the time that I took delivery. More than the personnel, the facility itself is very modern, clean, and very welcoming. I will definitely return in search for other cars when the need arises. I encourage anyone looking for a quality used vehicle to stop by and see them.

I honestly don't even know what to write. This place is a stereotypical used car dealership. Sketchy and so many unnecessary fees. I wish I never would have bought a car here.

I was in a rush between leaving work and going to school . I had called when I left work and told them I was trading my car in and I wanted a ram 1500 and was tight on time . I pulled up and was greeted at the door to have my trade in looked at . With in 10 minutes I was walking the lot looking at rams . Test drove the one I liked and was driving off the lot within the hour ! Great customer service and employees that make it a easy process . I will definitely be coming back for my next vehicle !

I wish I could give them ten stars. No BS, No jerking me around, straight up no non-sense transaction. They didn't attempt to pressure me or scare me into extras I would never need or use, got me an amazing interest rate. Sports and Imports made buying a car a seamless and smooth transition.

Great experience! Such a nice group of people. We were looking for a car for our son and found a car on their site. After test driving the car, we were undecided and Kevin did an excellent job finding us a better match. Our son loves it! Highly recommend.

I've bought two cars in total from here and both came with absurd issues that should have been fixed before being put on the lot. i recently bought a car from them, they literally SOLD me the car. Did everything a car salesman is supposed to do. Don't be fooled by the polite smile and attitudes, they're here to get you to buy a USED car. within two months of buying the car I was experiencing bad alignment, the hazards have a faulty switch, the window buttons were sticky and refused to work properly, and the car even sprung an oil leak. DO NOT BUY A CAR FROM HERE.

Sports and Imports truly has a family atmosphere, they don't just say it, they show it. Everyone is very friendly, helpful, professional, and most importantly they stand behind their vehicles with customer support and quality guarantee on their products! No pushy sales people and a welcoming and relaxed environment. Gus is very friendly, easy to talk to, and has a group of employees that respects their customers, putting customer service as their top priority. My buying experience was easy, efficient, and enjoyable. I highly recommend Sports and Imports for your next used vehicle purchase. Stay safe and healthy everyone.

Hey, I'm Paul owner Phaeton Classics a wholesale dealer on Kent Island. I must say that my dealings with Russ, the owner, have been stellar. It's rare that one runs across such a professional individual as he. I his care with my clients was excellent and very expletive. I look forward to our next meeting. Paul Phaeton Classics

It's just over a year since I bought a Ford F-250 from Sports and Imports with about 150k miles on the clock. The vehicle has fully lived up to my hopes. I did my comparison shopping homework and found that they had a reasonably-priced vehicle that met my needs. Sports and Imports showed a little flexibility on price and agreed to let me take the vehicle to my own mechanic, who found that the work done on the vehicle to get it through state inspection was of high standard.The battery did need replacement, but Sports and Imports agreed to pay for that. The staff were pleasant and courteous and I have no regrets with this transaction.

I bought a car from here for a very fair price. Traded in my old jeep as well. Everything went smooth and the sales manager Jim was very polite as well. The car is in really good shape and i'm extremely happy with my purchase.

I used sams club auto buying program and found a car I was interested in at Sports and imports in Pasadena. I got a quote sent to my email for this vehicle printed it out. I contacted the dealer to set up an appt for a test drive. I sat down with sales person after driving it and said I was definitely interested and just needed to know how much they would give me for a trade in. He said that Gus the owner was not there and when he returned we could set something up. I offered to give a down payment so the car would not be sold. He said this was not necessary since it needed to go to the shop to have the AC worked on. So I followed him to the repair shop right down the street gave him a ride back to the dealer with the understanding I would stand by to hear when repairs where completed and I could return to purchase the car. He informed the next day the car would cost an additional $1000 I said Ok and let me know when I can come in to buy and have my car appraised. We set up an appt for the next day when I arrived I was informed that it had already been sold. I saw it relisted On the website for 2000$ more than the original quote I had printed out. Very unprofessional, untrustworthy, exactly why used car salesman have a bad reputation.

Do not buy a vehicle from this place! The only reason I'm giving 2 stars and not 1, is solely because our salesmen Darren was extremely polite and helpful and I don't hold it against him that the owners put crap vehicles on the lot. They sold us a vehicle with a bad transmission, but the transmission failed at day 45, which is beyond the crappy 30 day warranty they provide. I wanted something reliable for my 18 year old son as he graduated school and was entering the work force, something to get him to and from work safely, so we chose a Chevy Silverado pick-up. On day 28 of having the truck, while only driving to work my son had people beeping and yelling at him to pullover because his wheel axle had broken and his wheel was leaning. We had it towed to the shop that S&I recommended, left it there for almost a week, and when my son went to pick it up, he noticed that the brakes weren't right so he took it right back to the shop THANK GOD, because the shop attendant took it for a drive to see what was wrong with the brakes, and the break line SNAPPED! NO BRAKES, could you imagine my 18 year old, inexperienced driver, if that had happened to him? He could have been killed! There is no way that it's a coincidence and there is no way that my son did that kind of damage to a vehicle after only 3 weeks. The shop took it in and replaced the brake lines, and we picked up the vehicle about another week later. I have to say that the sports and imports owner, Gus, did pay for the brakes and the wheel repair, which I am thankful for, but in my opinion these things never should have happened 28 days after driving the vehicle off the lot. One week after we picked it up from the brake repair, the transmission went up, something snapped and it just stopped driving in the middle of a busy highway. Of course Sports and Imports will have no part of helping in this repair because we are outside of our 30 day crappy warranty that they offered so we are on our own. Save yourself the headache and the hassle and find another dealership with a better reputation.... Oh, by the way.... the shop that has the vehicle right now is familiar with Sports and Imports and knew the owner by name, and his quote when we told him where we bought it was "oh, you guys got screwed".

Do not buy a car from this dealer. All they do is sell problem cars. I bought a car from them. That day I experienced a problem. It took them a week to diagnose the problem and a month to "fix" it. I had to threaten them with legal action in order to get an answer. I'm finding things out about my car from places where I get it serviced that make me wish I never would have purchased the vehicle at all. They are very nice at first but when you ask them for something the owner, Gus, is an a**hole. He's very conceited and cheap. Don't waste your time or money. All this place does is give you the run around. They sell problem cars and when you bring it back to them they send it to their personal mechanic who probably doesn't fix the actual problem. I learned my lesson this time.

It took a while to take care or this terrible situation but after going through the MVA investigations department I was able to find out that Sports and Imports new the van was damaged when they bought it at auction. It was on the invoice which they would not show me but they had to show the MVA by law. When I bought the van they lied to me saying it had never been in an accident. I cannot believe the dishonesty just to sell a vehicle. We were poised to go to court when Gus, the owner, finally (after a year of not budging and claiming no fault) emailed me to make a deal out of court. I got most of my money back. When I took the van back Gus hid in his office and wouldn't even come out to look me in the eye. He's a terrible man and this is a terrible business. Do not buy from them.

DO NOT BUY A CAR FROM THIS DEALERSHIP! This has been the MOST SHADY dealership I have ever, unfortunately, bought a car from!!! I am 62 years old and have bought many cars in my lifetime. Both Brad and Jimmy repeatedly lied to us saying that the dealer processing charge ($299.00) was required by law. This is not true! They were intense and agressive to close the deal and I FELT ALOT OF PRESSURE! They would not negotiate even $200. off the price. We should have walked out, but didn't. After returning home from the dealership, I reread the paperwork and realized we were not required by law to pay dealer processing charge. After paying too much for the vehicle and called Gus, the General manager to ask if he would work with us and at least refund the $299. processing charge. He would not. Buyers BEWARE! I did all my research through consumer reports, Kelly's blue book, etc. and still allowed myself to get taken advantage of. We've only owned our vehicle for a week and plan to take it to my local, honest mechanic to have to checked out. Sports and Imports have not heard the last from me. To be fair to both parties involved and to advise those thinking of buying a car from this dealer, READ ALL THE PAPERWORK THOROUGHLY, but better yet, don't go there at all.

My son being military and needed a car to get to his Military Drills. He had 5 cars picked out that he wanted to take a look at. We went to Sports and Imports, even though it was approximately 45 miles from Aberdeen (along with the other cars dealerships that had cars he wanted to look at). He liked the car that was there and we decided to purchase it. We weren't even 42 miles from the dealership (on the way home) and the check engine light came on. The salesman told us if we had any issues, that we were to call the owner first and gave us his cell phone number. I called him after having the car codes checked (auto zone on the way) and let him know what was going on and he got a bit snippy; of course it was during the weekend and he re-stated that fact and that there were no shops open on the weekend. Then told us to call back Monday. I called the extended warranty company with my contract number only to be told that the dealership never sent them the paperwork for it and that there is nothing they can do for us and if they do receive the paperwork there is no Guarantee that the problem will be covered depending on the issue and why the issue came up and the if there are exclusions. Of which, the warranty is supposed to cover the power-train; and the only exclusions that were on the form is consistent with improper use. I called and spoke to the same sales man that sold us the car/warranty; the same salesman that stressed that we needed to call the "owner" if we had any issues. But this time appeared to give me the run around when I asked about the warranty paperwork and why it had not been filed. My son had also called right when they opened and requested the same thing. So, it was a couple of hours and they had been open and still hadn't sent any of the paperwork over to the company for the extended warranty. I was told that "owner" was not there and that they can have him call my son or myself when he gets in. At this point, I'm not happy. I told him that we would not be taking phone calls because all we are getting is the run around and that all we wanted was the warranty paperwork turned into the warranty company so that we can get the vehicle fixed. He also reminded me that the 30 day 1000 mile warranty that the dealership provided will only pay 50% of the repairs. Yet no other information; if we could take it to our own shop and so on. That is fine; I would prefer to take it to a shop of our choice at this point and not have to drive it down there. And send them their share of the bill and then send the warranty people their share or just all together take the dealership to court for not sending the paperwork in a timely manner when they knew of the issues (cell phone shows exactly when they were called and what numbers were called). That and the extended warranty should mean that there are no out of pocket expenses to us at this time. There are 10 people in that office and there is a lady that assisted with paperwork when we were purchasing the vehicle there. Yet nothing was done and they were informed ahead of time of issues. They were quick to take the vehicle off of their website/carmax/cargurus. But not to assist with a costumer complaint and continued to give us a run around. Personally, they don't even deserve the one star.

To be fair, this experience was a few years ago, and I can only hope things have gotten better there. I bought a used PT Cruiser at the discounted price of about $4700. It had been sitting on the lot for a couple of months, and I believe one of the reasons was because of all the dog hair that was in the car. They never detailed the car, so I am sure it turned off a lot of potential buyers. When I went, they had just dropped the price $1000 online, so it made it more appealing. The Carfax report showed they had bought it at an auction, so I am sure they weren't losing anything. The test drive was fine, and we called our mechanic from the road to get his take on the vehicle. Basically, he said it is a Neon engine pulling a mini-boat, but the cars themselves are good. He cautioned that the chrome wheels would wear away at the tires, so we would have to be sure to get them sealed. Okay, so no major issues there. I liked the feel of the car itself, and decided that's what I would get. I had most of the money with me, so I elected to do in-house financing for $1000 @ 18%, and paid it off within 2 months. It was convenient and simple enough and I did not need to get a bank involved. The low rating comes from the lack of detailing plus what happened after the sale when I had to deal with the inspection station (see my Yelp review on Jet Service Center in Pasadena). The inspection sticker that was on the vehicle was 5 months old, and therefore already expired. The driver side door mirror was broken, and never should have passed inspection. We took the car to our mechanic to have him look over everything else so we could be sure there weren't other issues. He mentioned the control arm bushings had to be replaced, but that was it. Okay, so we took it back to the inspection station (Jet), and kept in touch with Sports & Imports to keep them apprised of the updates along the way. Once they realized that Tim was giving me such a hard time with the car, and that I wasn't giving up on the principle of the matter, they suggested I just bring the car back because I "would never be satisfied." That was not only not true, but it was insulting. I got the car situation rectified, paid the car off, and I never looked back. Since then, I have bought 3 other cars, and none of them were at Sports and Imports. I will not be back. I cannot hold the dealership responsible for the actions at the service station, but they should have taken initiative in the attention to detail of the vehicle as well as had tact in dealing with a difficult situation that could have easily been avoided if it was right in the first place. I gave 2 stars instead of 1 because they actually had a decent selection at decent prices, and a few of the employees were pleasant and helpful.

Owner Gus, general manager Jimmy and salesman Kevin all seem like nice enough guys in the beginning, and Kevin in particular seems hard-working but overall disappointing experience in the end. We could smell the spray paint they had just used to touch up some spots on the car we were looking at, then tripped over the can as we watched it roll away. At one point insurance fraud was suggested to get some body repair work done. We went into the deal with eyes wide open and got what we intended to purchase however buyer beware. There was no follow thru as promised, and no return phone call after leaving countless messages with Gus, Jimmy and Kevin. Buyer beware. Sports and Imports is not for the naive, amateur buyer--take back up with you!

I called Friday around 3 pm and asked if they were interested in looking at my vehicle. They said yes to bring it in Friday by 6 pm or anytime Saturday between 9-3. I arrived at 4:30 on Friday. After waiting 15-20 mins, they asked if I would come back Saturday as they were too busy. I said sure. They also stated they were interested in the vehicle after seeing it. I showed up Saturday at 10:30 and they said can you come back after noon we are too busy. I said no, that would be the third time. They said oh well, sorry we couldn't help you. Poor customer service. Will never use this outfit.

no. just. nope. just go to an actual dealership. so i saw a few bad reviews before going here, and the few good reviews i saw were mostly 'great service!!' or 'excellent car!!' which i kinda suspect if they were written by the people who work there themselves but...anyways before i went i emailed them about an suv since i live a bit away from the dealership. in reply they sent me a copy and pasted paragraph of, please stop by during business hours, etc. ok...? thanks? i asked specific questions and their idea of communication was to give me info i already found on the website, and they were rather brusque about it, as if how dare i inconvenience them with an email. but i still decided to give them a shot, as it looked like a place where a first time car buyer could find something cheap and local. i was wrong. i got there early afternoon and someone came out after about ten minutes. felt a little annoyed when the dealer sort of scoffed at the fact that i don't have the best job in the world. yes at the moment i'm in retail but within a month i have a full time recruiting job, and if need a car for the commute. i have excellent credit and was prepared to put 1000 bucks down as a deposit. i knew going into it that i might not get approved for financing, as i just moved to maryland and the seasonal job i have is full time but is only minimum wage. but again, i explained that i'm just looking for the job i'm starting in january. he proceeded to look down on me and assume the worst about my finances, that i was lying about my jobs, just being very rude and condescending. finally test drove the suv i was looking at, explained beforehand that haven't owned or driven a car in a year and i'd be rusty with the manual transmission. the a-hole goes full 'overbearing father teaching his teen to drive' mode. i am not an idiot. i know how to drive. i have driven all across the country and learned stick shift when i was fifteen. i have never been in a wreck. i have a spotless driving record. yes when i started i was cautious and took the parking lot a little slow, just getting my bearings. literally for the first forty five seconds i was a little late/jumpy on my shifting. then it all came back. the jerk has his hands cemented on the dashboard and side handles, feet SLAMMING on the floorboards as if driving. i did not kill the engine. i did not jump out in front of anyone. i had a couple of sloppy transitions shifting. for like one minute. that is it. he acted like i was out to get us killed. i was not speeding and i never came close to another vehicle. i know how to drive. the entire way as i checked the brakes and the engine on various speeds, he kept remarking how lucky we were that the car is in good shape (because otherwise, moron as i apparently am, i would have gotten us killed). the car was making a strange rattling/whistling noise. he attributed that to how i was driving. there was nothing wrong with how i was driving at that point. he made fun of me when we got back in front of others, loudly, that he was surprised the engine didn't blow up and the tire tread didn't rub off. i was indescribably humiliated. he was looking down on me just because i am a kid and i'm poor. i've been doing cross country road trips for ten years with manual cars and don't have a single ticket. i am a very careful and conscientious driver. i am not a moron and i did not deserve to be shamed like that. anyways financing didn't go through, he tried to sell me on newer, lower mileage cars that the banks might approve. at this point i'm pretty sure i'll just buy from a private dealer all in cash, or another public dealer with a cosigner. but i was dumb and decided to see what they had to say. another family walked in and the guy (darren??) immediately attended to them. he told me to stick around and see if he could get another bank to help me, but then immediately ignored me. everyone did. no one would make eye contact or speak to me. i was there for three hours waiting on the guy to just 'quickly finish this deal'. he said that he felt bad that he had to do two clients at once but there were literally three other dealers around and no one even spoke to me. they treated me like the scum of the earth. finally it's about an hour till close and the family leaves with their new vehicle. he was actually polite and showed me a couple cars that he thought would go through with the bank. promised he'd call me the next day, of course i never heard back. didn't even shake my hand as i left, or thank me for my time, or apologise about the wait. every moment i spent there, people were dismissive, patronising, and supercilious towards me. anyways, ended up buying a kia at another dealer. to;dr: they're extremely unprofessional. cars are overpriced, won't negotiate on sale price. . if i'd have wanted to be humiliated, ignored, and shamed like this, i would have gone home for the holidays.