Aileen B.
Google
We ate here three times. The location is wonderful if you're staying in Shenandoah National Park. Our first night there, my daughter and I split mushroom ravioli, which came with five ravioli drowned in cream sauce, thankfully with lots of fresh mushrooms. The flavor was pretty good, but for the price I would not order it again. Five small, mediocre hush puppies for $10 were a waste of money. Our waitress was friendly and efficient, but the cost for so-so food was a let down.
For breakfast the next morning, the hostess was MIA so a random person from the lodge's staff seated us. It took over ten minutes to get waited on and another 25 minutes for coffee and water to be delivered to the table. The coffee was full of grounds (as was the refill!) and only half full. I had to go ask someone for cream and sugar and then go ask for butter and syrup for pancakes and French toast. Both dishes came out too cold to melt butter. I would not order French toast here again, as the bread was from a cheap loaf from the grocery store. The fruit on top was good with the exception of the overripe, mushy blueberries.
Our waitress took no responsibility for anything, blaming the kitchen, though they obviously had nothing to do with the serving of water, coffee, cream, sugar, and syrup. She said she didn't know why our food was cold because she brought it out right away. The pancakes we ordered the day before were on the table within five minutes and were hot. I'm just saying.
To solidify the poor score, a boy at the table next to us knocked a glass off the table and we were shocked to see his dad come back with a broom and dust pan and sweep it up himself. I don't even know what to say about that. So, while I do recommend Big Meadows Lodge as a wonderful place to stay, for dining I recommend Pollock Dining Room at Skyland Resort, which had exceptional service, large portions, and phenomenal food for about the same price.