Stephen C.
Yelp
Our experience at the Spruce Point Inn was so far below our expectations it will be hard to describe.
My fiancé and I were supposed to be married this past weekend but, we were forced to postpone due to COVID. Instead of sitting home, we booked the beautiful Spruce Point Inn, which we had never been to. It was far more expensive than the other inn's in town but, we wanted the weekend to be special. So, we paid the premium.
We booked a package on the inn's website that seemed to be a higher cost than just the room but, came with a waterfront couples' massage and access to the resort's amenities. Before booking, I tried to contact Spruce Point to ask questions but, the resort was not open for the season. So, we took a shot and paid the extra funds. We figured it worth it to splurge considering it was our special weekend.
In my booking, where I was asked if I had any special requests, I detailed the situation of that weekend and asked if anything special can be done for us (champagne, strawberries, wine, etc.). That request was never even acknowledged by Spruce Point staff.
When we checked in at the inn, we were not told of the amenities aside from shuttles anytime we wanted into town. Little did we know at the time, the resort was wildly unprepared to have guests and had just opened that week.
We soon learned that the inn was very short staffed and that there was a 150-person wedding on site that weekend. At this point, we felt that we were not a priority to the staff. We asked for a shuttle and were told we need to wait because they were busy with the wedding guests. Our restaurant was expected to serve all these people and wait times became extremely long. We began to feel we did not exist to this place because they prioritized the wedding over us.
On the 2nd day of our trip, I received a call from the spa to say that they would like to book but, when I returned the call, I was told that there was only one massage appointment available for the remainder of our stay and either my fiancé and I would need to receive a facial instead. I asked if the masseuse would stay the extra time and we would tip nicely just to get us in for what we paid for and was told no. The spa ended up securing another person to accommodate us but, we were unable to receive our couples' massage on the water. Instead we were in the spa and had to go back to back because there was no one available.
We did not have favorable weather, which is not to the fault of Spruce Point Inn but, we could not use most of the amenities offered. However, the tennis courts were not set up for use.
The event calendar on the inn's website stated there were events on the various days. We learned when we got to the inn that this was inaccurate. There was supposed to be live music on the inn's deck. When we asked why it was not there, the staff were unaware that there was an event calendar. I was then told they decided to start the live music the week after instead and never updated the website. So, we were out of luck with nothing to do. Another example is the smore's station. There was a smores station on the event calendar, however, when we tried to go, we were told they closed it early and we missed it. The rest of the trip it rained and there was nothing going on on the grounds for us to attend.
Our room was not kept up the entire stay of 4 nights. We were never offered fresh towels, our bed made, or even basic cleaning like emptying our garbage and replenishing soap and toilet paper.
The only real positive part of our stay was the lovely bartenders, Patrick and Tess. They were always friendly and fun. We went to the bar multiple times simply to enjoy their company. Unfortunately, they were expected to do it all. They were waiters, food runners, and bartenders for the entire restaurant.
Our room was beautiful and so was our view. However, Spruce Point Inn seems to be horribly run. The staff is all over the place and the hospitality is terribly lacking. We checked out of Spruce Point after our special weekend feeling anything but, simply saying "we tried to make the best of it". Along with our check out, we received our final statement and noticed, in addition to our normal package, we were charged 'resort fees' that totaled nearly $150. However, I simply didn't have it in me to argue. I just wanted to leave.
We were told repeatedly throughout our stay that the season really picked up in June and that's the best time to come. However, we paid a lot of money for out time at Spruce Point Inn and if you could not provide the resort amenities advertised due to it still being out of season, we should not have been responsible for fees, in addition to our package, especially when you are not providing events listed on your website. If the inn cannot manage opening when it did and housing average guests along with a wedding reservation, maybe it shouldn't have.
We would love to return to Boothbay Harbor but, we would not return to Spruce Point Inn.