Victor L.
Yelp
Thoroughly disappointed with my experience dealing with this establishment. I had planned to host a birthday party here for a party of 15 on a Saturday night at 9pm. I called, left a message, and upon receiving a call back, was told by a lady that they would be able to accommodate us without a problem. She also said I should expect to receive a confirmation email from someone on their event staff shortly thereafter.
Shortly thereafter came and went so I sent emails and called and left messages the next day, and the day before the event, and then the day of to make sure they knew to continue to expect us. Of course, the night of the party, we arrive and they have no record of our reservation. I ask the front desk person at the hotel, who doubles as doorman for the rooftop, to call and check with the lady we had spoken to. He unapologetically says he can't and there is nothing he can do, forcing us to make other plans literally last minute.
What an absolutely horrible way to run a business. Needless to say, we patronized another rooftop who was happy to have us even on such short notice. Long story short, do not under any circumstances plan on reserving space or hosting an event here unless you like scrambling for alternative accommodations. I'm hoping I learned this lesson the hard way so that others don't have to.