samueltQ7808DC
Google
I stayed recently in one of the penthouse suites at Sri Panwa, and while the property itself is visually stunning and the facilities are impressive, I did encounter a service shortfall that I felt was worth sharing for future guests and management alike.||On the morning of my stay, around 9:30 AM, loud noise from grass cutting persisted for over 30 minutes and disrupted my rest. As someone who booked a premium room expecting peace, privacy, and a tranquil start to the day, this experience significantly affected my ability to relax and derailed my plans due to lack of sleep.||To the hotel’s credit, the staff responded and eventually stopped the noise, and they offered a super late checkout (6 PM) as compensation — something I do appreciate. However, the gesture did not fully address the part of the stay that was impacted: the morning I had intended to enjoy in-room.||At a property of this caliber, the expectation is not just for beautiful spaces, but for thoughtful, guest-centered service — especially when things fall short. A modest in-room dining credit or a more tailored response would have gone a long way in restoring the experience. Instead, I was told no other guests had complained, which felt dismissive and misaligned with the personalized care I expected at this price point.||To be clear, this is not a reflection of the entire property, which has many strengths. But when you market yourself as one of Thailand’s most exclusive destinations, every touchpoint matters — and recovery, when needed, is part of what defines true luxury hospitality.||I hope this feedback is helpful and taken constructively. I do believe Sri Panwa has the potential to offer a truly exceptional experience — it just needs to remember that the emotional details matter just as much as the physical ones.