C D.
Yelp
Ok, soooo we went to visit Columbia, like we do. Family of eight, Yaya and grandpa, son and daughter, and four children (young). We have been loyal customers since the pizza place opened, enjoy a great pizza and a cool beer. UNTIL TODAY, March 16. I know you are busy, I see it. We went after the "lunch" crowd and we were starving. We love to eat outside, the weather is beautiful. Unfortunately we were unable to, people hanging around, Nice day, Saturday. I GET IT. What I don't get is how awful the staff is to their customers. Now I know they are busy, prob understaffed...I GET IT, but really lady with the red hair? DO YOU NEED TO BE SO RUDE AND DISMISSIVE? We went inside to order, she said we have to order outside if we want food, so we headed back outside, only to be COMPLETELY ignored, you only have service if you are sitting at a table, I GET IT. SO we went back inside and the RED HEAD started up again, and we decided ok you are tooo busy to be nice to anyone but the bikers, so we will order to go and enjoy our food in the park.
Then RED decided she was going to ignore us some more and stayed at the other end of the bar, completely ignoring us. Soooo we went to place our order with her as she seemed to be the one in charge, barking orders at everyone, and guess what? RUDE RUDE RUDE, now I know this is not the experience we have had in all our past visits, do you want someone who doesn't want to take an order in charge of your food?
So we left. Mad, hungry and MAD.
I know, understaffed, busy but have no time for RUDE. Remember we are here to support you, your business and the community. I know what it's like to "get slammed" at work, but there has got to be a better way.
Maybe have one person take orders, and give a number? Maybe have a seating wait list so people can feel like they are being seen?
I don't have all your answers, but I do know that being angry at your job says more about you than the job.
Next time I will ride my Harley with the family stacked on top and maybe you will be nice?
One star, for now.
THANKS RED.