JJ Briggs
Google
Unfortunately, today's visit to St. Honore was a major letdown, and I sincerely hope it's not a sign of declining standards, including a lost order, then a partial order, and dangerous, unhygienic food handling.
We arrived during a quiet period and placed a simple order: two sandwiches and a soup. After about 25 minutes--well beyond a reasonable wait--I noticed others who ordered after us being served. I approached the counter to check on our order. No one was present, the order screen was blank, and the staff were chatting among themselves. As I suspected, our order had been lost.
That kind of thing happens--no big deal if it's handled well. But instead of acknowledging the mistake or offering even a basic apology, I was met with "You're good." I watched as they pulled up the order from the system history, and I assumed they'd prioritize getting it out quickly. After all, this is mostly pre-made food.
Not quite. About 5-6 minutes later, only the soup appeared. I took it to our table, returned, and waited, expecting the sandwiches to follow. Nothing. I asked again and got a blank look from the same staff member. I reminded her--again--that we were still waiting on two sandwiches. She turned to check the queue screen, which was once again blank. At this point, we had been inside for nearly 45 minutes and had barely started eating.
I decided to hover nearby to monitor things, and I'm glad I did--otherwise, we probably would've been forgotten a second time. I watched as the prep cook worked on someone else's order before making any progress on ours, only preparing one sandwich and leaving the second untouched. He clearly knew there was a delay--he made eye contact with me and raised his eyebrows as if I was the one being unreasonable. No apology, no urgency, no recognition that anything had gone wrong.
And then came the most troubling part. As we finally sat down to eat, we noticed that the same prep cook was exhibiting unhygienic behavior. Over 10 minutes, we watched him touch cash, his phone, an iPad, cabinet handles, his hair, and people's food--without once changing his gloves. It wasn't just careless; it was gross and unacceptable for any food establishment.
I understand staffing is hard right now, and mistakes happen. This visit delivered neither quality nor consistency. There was no leadership, no accountability, and no basic food safety. I'm not sure if this location is struggling more than others, but based on today's experience, it will be our last visit.
I expect better from St. Honore. And frankly, you should too.