St. Louis Bread Co.

I placed a large order ahead of time to go for a group meeting. It was a complex order. The staff got all the details perfectly and manage to put it all together on time without any flaws. Michelle went above and beyond to make my experience a positive one.

Sylvia is a phenomenal employee! Friendly, fun, creative, informative, and customer service oriented! The world needs more of this wonderful lady! The only reason for the lower star rating is that there's was no dining room or public restrooms. We came in while traveling from out of town to the hospital with a child and a baby, so this made things more difficult for us. If we had known in advance, we would have give somewhere else.

I live about 3 blocks away, and i used to go here a long time ago, and it was just an unbearable and unreliable experience. HOWEVER, now that it has gone to "pick up only" it is so much better. The staff is friendly, the food comes out looking good and is on time. The shelves aren't just empty. Im very happy this place is back on track, at least in my book, bc its quick and easy. Would go back, and would recommend :)

I get my food and I only got 3 napkins. I requested more napkins and was blatantly told no buy a staff member. I asked why and she told me they are short on napkins. So, I asked for a clean towel to use and they said they only had one and I could have one. You have to laugh 😂🤪😋 but that isn't good service. It make you wonder 🤔 about the cleanliness of the restaurant as whole because they have no napkins or towel for customer or workers to use....... Even the napkin holders are empty. I don't want to ask about the bathroom toilet paper or paper towels to clean yourself or dry your hands. I'm not going to take a journey in there to find out the hard way.... 🤣 I do want to thank the lady cook! Food taste great despite of what I'm sharing with everyone. Just thinking, I'm worried for the customers during the mid-day, lunch and dinner rush. It will be finger licking only around this deal. Do better y'all.... PS: I just looked through some of the other customer reviews and if I had for knowledge of these reviews..................

I bought a coffee yesterday and when I went to dump the rest out I found a paper towel at the bottom of my coffee that’s nasty and of course they gave no explanation or apologizes. The first incident before this one the worker was loud and rude very unprofessional towards and I wasn’t even talking to anyone or asking any questions I was putting my order in the kiosk.

Ordered (2) large bowls French Onion soup, large salad. grilled cheese sandwich, large salad to go. The grilled cheese sandwich was not grilled and had rubber cheese, french onion soup was cold with zero cheese covering top of soup, and the salad was tiny. (see photos). The cost was close to $29. Not worth the money. Next time I will support the local small businesses as you get better food quality and prices. Positive side cashier's were helpful and professional. Negative side food prep, food quality was terrible.

Good customer service from the employees. My chicken sandwich had chicken cartilage in it 👎🏾. That’s a first from any Panera bread . Hence the 3 stars. Not a fan of the area, and it’s carry-out only.

The people seem very nice and fast service

I ended up at this Bread Co on a weekday morning because the place I was aiming for turned out to be closed. When you walk in the old seating area is blocked off and there is a counter with kiosks for ordering and a drink station. That's it. No seats, no cash, no modifications that can't be done on the app. I ordered the Ciabatta Bacon, Egg & Cheese Sandwich and a Chocolate Chip Muffie. It was $10.52. Do you think the sandwich looks much like the advertising photo? Yeah, I don't either.

I do rapid pick up here for lunch over a month or so for the last few years. My order is always ready and always correct. The sandwiches can sometimes be a little sloppy, but that's not that big of deal...it's going in my stomach, you know? The soup is always hot, and the Greek salads are always well put together. The downside to this location is that they don't have a dine in option (not a problem for me), the rapid pick up parking is always taken by people not rapid picking up, and the hours aren't terrific. However, for a quick, tasty lunch, this a good choice.

Don't spend your money somewhere that has a restroom but won't let you use it. It's just a reduction in service with a reduct in price

Ordering here use to be great, Now just seem as every order is rushed.. it's better fully cooking one order other than taking another take your time, time is all we have ... Taking your time you'll get it just right ...

Do not use this cafe! There is no place to sit. The dining room is blocked off. The ordering process is confusing and the staff attitudes are the WORST! Every single time my order is wrong, yet they make no effort to correct and no apology, just blame the customer! With prices like these you'd expect some level of service, but this place is about as impersonal as can be. Might as well bring in the robots it would be an improvement. Mediocre food & lousy service. Spend your money elsewhere and get more for less $.

I would love to love this place! Whyyyy can they not get it together?! Last straw- I'm pregnant and they gave me a yogurt (the long pouch kind) that was ONE MONTH past the expiration date. I could have been so sick. It's infuriating.

Great service from Whitney!!! The store was closing but she still was able to help me with no issues

Normally I don't have anything negative to say about this restaurant however I would think twice before considering delivery from here. I ordered the margarita flatbread,which is supposed to have red grape tomatoes, but instead I get the basic "sandwich" tomatoes... Then it's soo cold that I must put it in a toaster oven or microwave because eating this cold is not going to work! THEN the final straw: My order consisted of a flatbread, a bagel w/ cream cheese, and a cup of 10 veg soup (which of course went over $20) to receive all the above EXCEPT my warm vegetable soup

Staffed seemed overworked and bored. Pastry selection was old and about empty. Staff put everything in bags, was never asked if were eating there-which we did. I missed the cool plates they have. Lol The store was very clean though.

Free parking. Great staff, and great food. My go to is the avocado, spinach, egg white sandwich. This place has a good vibe and decor. After your meal make sure to check out soulard and enjoy the day. Ohh ya and the pastries are to die for.

I used to frequent this bread company off seventh Street in St. Louis Missouri. Well it's called Panera bread but St. Louis people know what I mean. I used to go to this bread company every single day except Sunday and spend $20 at least yes it is expensive. It's slowly became unbearable to go because of the staff and the customers they let in it is a free world!!! But I didn't expect to get harassed for money all the time. I came back to this location today and I waited 22 minutes for my frozen drink. They have the whole half of the store blocked off so you have to stand with about 8 to 10 people in the room that is maybe a 40 ft.² and it's been like this for months, because one time I tried to go there and they said that their machine was broken and I get that a lot everyone does if you order anything frozen something about they don't want to do it and the drinks get smaller and smaller and I need to get on here and start posting nice things about places as well. I feel negative. They just need to close this location down and bring back the over easy eggs have different sizes for your frozen drinks. Stop increasing your prices and making your food smaller I could go on and on about this place and most of them. I guess the companies going under because a lot of bread companies have changed in a negative way all the way around maybe this franchise game!!

Convenience is what keeps me coming back to this location. I work downtown, so it takes me all of 5-10 minutes to go in, place my order and get to where I need to be. If you've been to one Bread Co., you've been to them all. I'll keep it short... This particular store sits nicely at the corner of 7th and Russell. The intersection stays busy, so naturally the location gets a lot of foot action. This Bread Co. shares a moderate-sized lot with Dollar Tree, with parking in the back, as well. For the times I've patronized, the lot is super clean. Clean on the inside, too. The workers are pleasant for the most part. The exchanges back and forth are straight to the point and accurate, which I like. I'm always greeted when I walk in and there's usually little to no waiting. Before transaction, they'll ask if you have a rewards card. If not, they'll make a suggestion for one. IMO, take advantage. It's a really good rewards program with great benefits - I mean, it costs nothing. Free pastries? C'mon! Hey 7th St. store, thanks for making some of my mornings a little brighter!

I'm standing here with a group of strangers. My rapid order was supposed to be ready at noon and it's 1233 now. I tried this place 2 weeks ago and they were 10 min late. I thought I'd try again and this is not how I wanted to spend my lunch hour. I would avoid this location until the get there act together.

I feel like I've been endlessly patient during the pandemic, but this location that is walking distance from my home has permanently lost my business. Out of the last four trips, twice my order was completely wrong. My order wasn't ready anywhere near on time even once - I even tried showing up TWENTY minutes late and still my order was sitting next to the cashier with a line of people asking if their food was ready. How is it possible half a dozen bags can't make it to the pickup shelf - it means the shelf is in the wrong place or the location is understaffed. I feel bad for everyone that works here, and hope they find better jobs elsewhere. "Panera" would be better off closing this location altogether because all it says to me is the company is a hollow shell of its former self.

I go here on average probably three times a week the bagels I've noticed are pretty inconsistent as far as the everything Bagels go one week they've had salt on them and had a lot of everything mix on it and the next week there was almost next to nothing on it with no salt at all , also I don't think they should store the everything Bagels next the cinnamon Bagels, I think the cinnamon bagel should be by themselves because their flavor gets on the rest of the bagels I'm not a fan of cinnamon and I always look in the mornings to see whether everything bagels are sitting next to the cinnamon bagel rack if it is I don't buy them because it has the flavor of cinnamon,I think they should be more consistent with the way they make them. Other than that the souffles are heavenly the soups are just so delicious and the coffee is pretty good.

The cashiers are almost always rude!!! Rapid pickup is NEVER ready and when I go up to the counter they usually have half of it sitting there but not complete or don't know what or where my order is. Employees are usually standing around behind the counter and hardly acknowledge you.

NEVER go to this location anytime after 6 apparently they are out of everything and can't make things I always get at other bread co. I've gone in the morning and staff then seems to be friendly.

After having to come to the store because they got my online order wrong, I still could not enjoy my food because they did not give me any salad dressing with my salad, and the size of my broccoli cheddar was wrong. Really disappointed. Won't be returning.

I have been coming here for years as I work close by and they continuously have the worst service ever. Every-time I come there is an issue. If your expecting them to bring your food to your car for rapid pick up and your safety, then expect to wait forever. Don't claim that you will bring food to people's cars and not do it. This was icing on the cake for me and I will never come back

Carla is an asset to this location. She assisted me with an order error this morning and went above and beyond in doing so. Thank you, Carla!

St Louis Bread is known as Panera outside of St Louis. The coffee and food is good. The service today is very slow and the staff seems annoyed to be here. But, I'm still here and will come back.

Very poor customer service. This is the first time in a couple years I've been to this location, and the first time since covid restrictions lifted. The staff ignored me when I entered, so I assumed that was some sort of no-contact procedure they have in place. There are now self-serve touchscreens in place of check out stations, so I placed my order there. I then stood around for 15 minutes while other customers repeatedly entered, were greeted, received their orders, and left. It was almost comical, and I would've assumed I'd done something to piss the staff off, except for the fact that we still hadn't spoken. Eventually someone found the required time to put a bagel in a bag and gave it to me. Idk if this was a just a bad one time incident or if the staff staff is also confused about their new operating procedures but it was clearly a very poorly thought out operating procedure (and mildly insulting to be on the receiving end of).

Ordered a Mediterranean Veggie without cheese. Once I got home, I opened the sandwich and saw that it was a turkey sandwich. No veggies or toppings. Just two slices of bread and turkey. I drove all the way back to Bread Co and had them remake my sandwich. Once I got home this time, I noticed it was a Mediterranean Veggie WITH cheese, which I am allergic to. By this time, it was after 6pm and the store was closed.

The manager is wonderful, and clearly doing a great job. The staff was also helpful and working to keep everything clean. They got part of our order wrong, but fixed it with apologies and a free cookie! We will definitely be back.

I live in the neighborhood. I like Bread Co. So it's a no brainer as to why I give this location so many chances. I have had many a bad experience at this location but this recent was not the worst but it was this location in a nutshell. I make very good use of the ordering app. I am a pain in the but with the modifications so the app is great to tell it what I want without confusion. I have gone to many a location but this place always seems to be missing something or something is just wrong. The last order was like this. I was missing chips. Ok not a huge deal then I looked at my salad. The salad comes with cashews and I pay to get almonds added. Somehow that turned into she just wants pecans. I call they offer to fix my order. Get dressed, go back out. Eating my meal I different courses is fine ... I guess. The management did rectify this after I filled out a survey. I have had issues with ordering and the store is locked 15 mins before closing. (I'm talking I order on the app and go to pick up 10 mins later not sitting and waiting to pick it up) I have had crass employees. I realize the store isn't busy at 7 but I still don't need to hear the language. I'm moving soon so this store wont be an issue. The food is apparently good enough for me to be a frequent customer. But I'll definitely be avoiding this store.

I am a regular Bread Co customer and have been to several St. Louis locations, but I will not be visiting this one again. After watching a man who appeared homeless get kicked out of the store for loitering, I was approached by a security guard and asked if I knew about the one-hour rule. When I asked what he was talking about, I was told that I had to purchase an item every hour to stay in the store. (It's a business; they need money. I get it.) I had already purchased three items, and I would have spaced them out over the two hours I planned to be there if I'd known about this policy. Also, there were many empty tables. I went to ask the manager why there wasn't a sign explaining this policy, and she rudely explained that she "had never seen me before" and "hadn't seen me purchase anything." I'd only been there forty minutes, and I still had uneaten food sitting in front of me. Angry about the treatment (I didn't know Bread Co was a "members only" club where I had to be personally acquainted with the manager before making my purchases), I went to leave. She followed me to my table and apologized, explaining that the one-hour policy was necessary because of the "homeless situation" and that it wasn't for people "like me." She told me I was welcome to stay as long as I'd like, and the security guard had made a "mistake." St. Louis Bread prides itself on community service and even has a pay-what-you-can charity store in Clayton, but here special policies are being created to target homeless people. If I can buy a bagel and a coffee and sit for two hours with my laptop, then a homeless man should be able to make the same purchase and sit for two hours to warm up. I ended up staying to finish my work, and a group of six well-dressed men discussing a book took up a large table for well over an hour while slowly sipping their coffees and were never confronted. I will not be returning to this location, and I'm seriously disappointed that there isn't more effort at the corporate level to make sure individual store policies are in line with the community cares message they send out for good PR.

This is my first time at this location. The restaurant was clean, staff friendly but the only thing that made me uncomfortable at this location was that the person preparing the food had a large beard without wearing a beard net. It's not very sanitary and luckily I only ordered a drink here. Hopefully, management can remedy this because I'd like to come here more often.

Been here many times over the last year or two. Friendly staff, never too busy. Food similar to any other Bread Co./Panera. There's a convenient Dollar Tree next door if you need to grab a quick item. This location opens earlier than most.

I go to Panera at least once a week, mainly because it's the only place that I can focus to do homework or work related things. I have never been to this location before, I rarely ever visit Soulard. I did a rapid order pickup so I don't have a review on the staff. My order was correct and I was there for 7 hours so I had a few separate orders (coffee, soup, sandwich, coffee) and very rarely does Panera ever get my order right. I was surprised that I didn't have an issue with that. What I was incredibly irritated with was the fruit flies. At first I thought it was just me. I questioned if I was dirty but I had showered that morning and my clothes were clean so maybe my shampoo was too fruity? No, they were all over the restaurant. It seemed like every 5 minutes I was swapping one away. I left itching all over the place because I was feeling flies all over me even though I knew that they were gone. I'm honestly not sure how you can run a restaurant like this. Now that I think back on it, I'm not sure why I ordered from a restaurant that is infested with fruit flies. I was surprised that there was barely anyone there on a Saturday but now I think I understand why. I only stayed so long because I was waiting for my ride. I never really have an awesome experience at Panera food wise, but I've never been at one with a cleanliness issue. Getting my order wrong isn't as big of a deal as bugs infesting your establishment. Get it together.

There aren't a lot of quick decent options in Soulard especially ones with a quick soup and sandwich. Unfortunately every time I come here the service is always terrible. Either the order is wrong, the expectedly hot sandwich is cold, it's poorly assembled and I have resemble it when I open the bag. They are ok in a pinch but don't expect anything memorable.

This is my favorite Bread Co. location in STL. I come mainly to get writing done so that means I need table space, an outlet for my computer plug, good lighting, and free coffee refills. Free refills is not negotiable. Of all the Bread Co's I've been to, this is the most comfortable one to write at. It's the least crowded, good parking, plenty of outlets (assuming you can get a booth), and nice wait staff. It feels clean and safe, too. However, none of this is true if you come during lunchtime (11 AM to 2 PM). During that time, this place is insanely crowded and deafening. The restaurant transforms into a chaotic hot mess. Not to mention, internet access becomes limited to 30 minutes. Avoid it at all costs! Unless, of course, you want lunch. If you plan to come here for a couple hours or more, be sure to bring a jacket or sweater--it gets pretty cold.

This location is just awful! I'm tired of Covid being the excuse when they have 5 cooks and they still cannot get it right and the last 2 times I've been here the food has looked awful. $12 for a bowl with rice and 4 pieces of chicken! I wish they would do better.

Don't get me wrong....I LOVE, LOVE, LOVE the Bread Co. I go to the one on Grand (where I've really never had any problems) so I was excited that finally there was one close to my job. This place is pretty new so I let a few mistakes slide early on, but if something is wrong every time you eat there then there must be a problem. The lunch order is usually missing something (roll, chips etc...) and when we get scones in the morning....they are ALWAYS undercooked (orange scones and sometimes cinnamon) so it's like dough in the center. I did call once to let them know that maybe they need a better timer or something and they were very nice about it and offered to give me a free pastry or some such thing but I was already at work by then. Then a couple days later and they were the same way....doughy. Service is EXTREMELY rushed when busy, which can be expected but it's very noticeable here. We haven't had too many friendly faces, just "anything else? Anything else?" I am very grateful that we have a Panera in the neighborhood, but I wish I could say better things about it. This is the type of place where you REALLY need to check over your order BEFORE you leave. It shouldn't be this way. We'll keep our hopes up.

I love Panera, but this one desperately needs new management and a new staff. I moved to Soulard 6 months ago, and have visited this location at least 5 times. They have never made my order correctly, and I do not order anything complicated. The staff is extremely slow, both in comprehending customers, and in making orders. My next door neighbors have even mentioned to me that they have noticed the same problem. I started going to the other location downtown (the one on 6th street), and I'd give them 5 stars, so I don't know why the Soulard staff is so much worse. It is like night and day comparing the two.

Ok service. Alright place to study. Kinda hard to eat with the BITING GNATS flying all over, into the food, drinks and behind the counter on the pastries... trying not to think about how little they clean. Unfortunately there aren't many places in Soulard where you can get free refills on coffee that are open past 5pm.

Good healthy food here and we get their food from this location a couple times a week and it seems like almost every time my food is messed up in some way. Today, I ordered a sandwich, bagel bread sliced and a cookie for rapid pickup. Husband picked up and brought home and the bagel wasn't bread sliced. Another time I ordered the steak and white cheddar panini, and I got a chicken frontega, charcoaled muffies. I get mess ups happen and they do make it right when you call but we usually don't have time to drive it back and fix it nor should we have to. Make sure to check pickup orders because they may or may not be right.

I frequent this location as I live and work nearby. I love that the staff try to remember people who come in regularly and their orders. I have also found this location to have the most consistent preparation of the menu items of the other Paneras I have ordered from - especially when it comes to the Green Goddess Cobb (It's the best salad, in my opinion. Pro tip: sub regular red onion for pickled red onion). Because of the high volume of traffic this store receives, be advised they can sometimes run out of or run low on certain breads, bagels, and bakery items. I have seen this happen most frequently on "bagel tuesdays". All in, I love Bread Co. and love this location. It's always busy but parking is a breeze.

Mistakes happen, but it is how you address them that matters in terms of customer loyalty. Today we placed a order for pickup and upon returning to the office we noticed that a half sandwich was missing from the pick two order. The manager apologized and offered to send a driver right away with the remade sandwich. In addition to delivering a full sandwich they included a personalized Free Pick Two on my next visit. I will definitely continue to place lunch orders with this location. Thank you for apologizing and recognizing that mistakes happen. You went above and beyond to fix the issue immediately with no argument. I'm also in customer service and you checked all the boxes for making this customer happy!

Despite the fact that they were really slammed at lunch (which is to be expected) the service was still very swift and personable. The green goddess cobb salad is definitely my favorite, and was delicious as per usual. The light roast coffee was nice and hot, and the apple was fresh and crisp. The dining area is clean and temperate and the music isn't too loud. All-in-all, this was a perfect representation of a St. Louis Bread Co. experience.

I came by today on my way to work and was met with so much hospitality! They are always so friendly here and my order is always fantastic!! Thank you guys! I will definitely be sending my friends here if they are in the area! I didn't catch any names today, but the crew on 8/17/17 around 4:00 pm, thank you!

This Bread Co is not the best representation of Bread Co's in St. Louis. The staff is not as well trained in customer service and the Bread selection is more limited. Have low expectations going in for a meal.

I live down the street and stop in often before work or when hungover. I always get my food pretty quickly. The only complaint I have is time and time again I'm wishing they sold soup earlier than 10:30. 9am isn't too early for soup. Disappointed in that until it changes.

This is the best Panera location I have been to in the Greater St. Louis area. The service is almost always superb. I have experienced the odd visit with poor service but it has always been remedied by the staff. There are plenty of large tables for those who like to enjoy the WiFi &/or study. Lunch time can get quite busy because of the many businesses nearby, including Budweiser. This Panera actually gives me toasted bagels when I ask for them, not 'warmed up' but truly toasted. I am a big fan of plain soda water which they have on their soda machine. Also, for the iced tea drinkers, I have never gotten iced tea there that tasted old/stale.

Unfriendly staff. Normally Bread Co's staff are very friendly and helpful. Not my experience at this location.

I don't understand how the St. Louis BREAD company can be out of nearly every type of bread before noon. I understand running low at the end of the day, but if you're running out of your most popular bread before the lunch rush, that I don't understand. And it's on a daily basis. Props to the employees for throwing in free items to make up for it though.

Panera Bread (i.e. St. Louis Bread Company) is a really decent chain restaurant that serves coffee, soups, salads and artisan style pastries & sandwiches, and they do them well. I usually call ahead for orders at this location. The service has been friendly and seamless. They'll even deliver for orders over $50 (ask for Jeannie).

I have been to several St. Louis Bread Co/Panera locations and I would have to say this ranks at the bottom of the list. One of my coworkers is a huge Bread Co fan, and he would eat at them every day, if the rest of us would let him. He, however, does not go to this location even though it is only two minutes from where we work. Instead, he will drive 15 minutes to another location for a better experience. I like their Cream of Wild Rice soup, and tend to time my visits based on when this soup is available (Sun, Tue, Thur). At this location, I went in one day and my bowl of soup was a giant gelatinous blob with a small amount of liquid around it. I'm not sure how they served it to me without seeing this, but when I took it back up they ended up having about 5 different employees come look at it. Finally, one of the employees that came out of the back room said he thought it looked like something that was kept with the soup before it was mixed to keep the moisture out. He said that it should have never made it into the actual soup, and they replaced my soup with another option.

I love this place! It is an excellent location. The staff are always very kind to me and the brioche buns are the best!

The food is always great and staff always smiling. It doesn't matter what time of the day you come in, you will always get great service and fresh food. If you've never tried the cream of chicken and wild rice soup...well you have to the next time you're in.