St. Louis Union Station Hotel, Curio Collection by Hilton

UPDATE: After being asked to update my review, I feel it’s important to share what has happened since posting it. Since leaving my original review, I have been contacted by five different people, all at different times, all referencing the review. One contact even came through at 2:43 AM, which felt completely inappropriate. The communication has been inconsistent, uncoordinated, and overwhelming rather than helpful. What has been most frustrating is the apparent belief that Hilton Honors points equal resolution. We were given 50,000 points — and anyone familiar with the Hilton app knows this does not even cover a single night. More importantly, we were never seeking compensation. We were seeking accountability, consistency, and reassurance that the issues we experienced would not happen again. The most insulting moment came from being told that they were “not able to compensate further.” That statement completely missed the point. Compensation was never the issue — customer service was. I’m still unclear whether the individuals reaching out were local representatives or corporate, but the lack of coordination and basic customer service etiquette has only reinforced my disappointment. At this point, I cannot recommend staying here. The property itself is beautiful, but the follow-through, communication, and handling of guest concerns have been deeply disappointing. ORIGINAL REVIEW: The hotel itself is absolutely gorgeous, and the valet staff were outstanding — kind, welcoming, and very informative, especially since I wasn’t sure which parking option I had purchased. They made a great first impression. Unfortunately, our check-in experience was frustrating. The front desk associate was not informative or welcoming and did not explain the Park and Stay package we had booked. We were told parking was not included and would cost an additional $40–$50, then told it would be “thrown in” without clear explanation. We were also not informed about hotel amenities or directions beyond being told to use the “gold elevator over there.” After finally getting to our room, we noticed an additional $50 charge, which we initially believed was for parking. After returning from the Blues game later that evening, we stopped at the front desk and spoke with another associate who was absolutely wonderful. She took the time to investigate, explained it was a mistake, and let us know the first associate was new. She also said she would speak with a manager, which we appreciated. We also discovered that the executive lounge access we had paid for was already closed by the time we learned about it, resulting in us missing several hours of something we weren’t informed about during check-in. Additionally, our room did not have washcloths. That said, we truly appreciate that the hotel corrected the additional charge and deposit and provided us with a discounted rate. This was not expected but was very much appreciated and helped make things right. We were visiting to celebrate our anniversary, and while parts of the experience were disappointing, the hotel’s beauty and the professionalism of some staff members give me hope that this was simply an inconsistency in service. With better communication at check-in, this would easily be a place we’d consider returning to.

This was fine but extremely overpriced and I wish we would’ve spent the money somewhere else closer to downtown. Upon check in the front desk worker wasn’t listening, seemed dismissive and didn’t answer several of my questions. Our room was all the way at the very end of a hall in the non-historic section of the hotel which was not why I booked here. We hauled our bags over only to find that there were dirty dishes outside, both keys he gave us didn’t work, and the app would not check us in for a digital key, so we had to turn right back around to get another room. Our room was fine and the beds were comfortable but the bathtub/shower was covered in mold and stains. What really disappointed me was the Executive Lounge. There was hot breakfast the two weekend mornings but it was extremely limited and not good; the powdered eggs were gross. (The service was excellent.) However, after breakfast there was zero reason to stop by- no snacks available one day (a few bags of chips and gummies the next), and no dinner or hot snacks as advertised and as told to me by the employees. If you visit the lounge for breakfast, and don’t find many options, then you still forfeit your ability to go to the regular breakfast downstairs with way more. There was also a sign when we arrived that said breakfast was randomly not offered earlier that morning, making the lounge effectively just a room to sit in. There was no $15 credit offered at this location either. Absolutely not worth the extra money if you choose and I’m super bummed that was my first experience using my Diamond status at this particular location. Also a note for anyone with difficulties walking that their parking is around the corner and a haul if you have heavy bags. The sign at the gate is also misleading as you can’t scan your roomkey to exit and need to bring the paper slips they give you at the front desk in order to leave while staying in the $40 pricing cap.

Highly recommend bringing any visitors to spend a day at Union Station to enjoy the activities there. Make sure to complete the day with a stop at the Grand Hall for a beverage, appetizer or meal to see the free and most unique laser show experience. Check their calendar first to make sure it’s not booked for a private party! Sunsets on The Wheel are extra special!

This hotel has a lot to offer: restaurants, aquarium, and nice outdoor area with trains and the Ferris wheel. I ate in the Grand Hall, where they had light shows every hour (each one different) and enjoyed myself quite a bit. The beds were comfortable for me as a side sleeper. Valet was a bit on the pricy side but that is my ONLY critique. Fantastic place!

This hotel was pretty cool. Located in an old Union Station, the decor revolves around trains. This is a historic site that has been refurbished and maintained to a level of historic accuracy. Train aficionados and history buffs will love it. The grand hall, dining rooms, front desk, entry are all beautiful. This is part of the overall union station, including the St. Louis Aquarium. There are 2-3 convenient restaurants located within a 3 minute walk. Other nearby attractions include the Build-a-Bear Workshop, carnival/midway games, mini golf, Ferris Wheel, and seasonally, The Polar Express. One downside was breakfast. The breakfast offered was buffet style and similar to what other Hilton hotels offer for free, however they were charging $20.00 per person! Also, I paid for valet parking, but the valet people seemed very confused on how to do their job. I stood at the valet counter and they just stared at me until I said something. The same experience was had when I asked for my car back. I called down to get my car at 7:30am. When I got downstairs, the car hadn't shown up (10 minutes later), and I waited an additional 10 minutes. I was the only person requesting my car at the time.

Major wow factor here. The room rates were reasonable (weekday rates cut the price almost in half from weekend rates). The front desk staff was helpful and courteous. Our kids loved the scavenger hunts, the light show, and just exploring the building. We didn’t eat any of the food because wait times were too long and we have children. But there are plenty of delicious (and probably better) options nearby. We ate well within a mile radius of the hotel. All the major museums/attractions were a quick drive away and we never faced heavy traffic. My two biggest issues were 1. Room cleanliness: Despite being well maintained and clean upon first glance, it could use a deep clean. The lower shelves and headboard/box spring were very dusty, and there were a lot of crumbs in the couch and chair cushions. 2. Parking/hotel access: Signage was terrible for check in (see attached photo, so small with an arrow that doesn’t point to anywhere in particular), and the walk is kind of arduous through a maze of various other union station patrons. There is no designated parking lot just for the hotel and the lots are so expensive ($40 per night). One night we came back from dinner to find that they were letting hockey fans park there in order to attend a nearby hockey game. What are hotel patrons supposed to do?? If reviews for valet weren’t so bad we would have just done that. The small up-charge would be worth not facing the hassle of self-parking. Other than that we would definitely stay again and pick a less busy season and note the website calendar for special events.

This hotel is situated in a historic train station on a large campus connected with various options for food and fun and offers convenient access for both business and sightseeing in St. Louis. The hotel is lovely, but what is really grand here is the manager, Crystal Casteel. She engages with the guests, makes them feel valued, and is such a plus for this hotel. Her excellent service is apparent in her own actions and in the friendly attitude of her well-trained staff. Ms. Casteel is a gem, as is the hotel. We were fortunate to have a large, beautiful room and access to the executive club. Both the room and the executive club breakfast were outstanding.

We had EXCELLENT service during our stay! Everyone was very friendly and helpful. Special shout out to Jeremy our bartender who makes all his drinks with extra love. Tracy who made our omelets in the morning-DELICIOUS! Chefs kiss! Debbie, the hostess with mostess! She made us feel like VIP and made sure our experience was top notch! Thanks for making us feel special.

I stayed here for an event in the city. If you're in town for something happening in the hotel itself, you can't beat staying there directly as it is a one-stop shop offering lots of amenities and things to do within its property. I caught several of the 3D light shows in the lobby -- FYI it seems to have a different theme depending on the day and time. Friday night was different music artists, Sunday was Aquatic/related to the Aquarium nearby. Staff were friendly and helpful. The restaurants on site are...ok. For breakfast you really don't have much options other than stopping by the Stadium Grille, which is ok b/c they do have a breakfast buffet you could partake in for about $19 that includes coffee or juice, a hot bar, pastries, fresh fruit, cereal & oats. But considering that you could get a lot of that at other Hiltons included your stay it kind of cancels out the "deal" when you think of it that way. Food at the lobby bar is largely a miss. But drinks were good. If you're here for the show, consider eating elsewhere and stopping here for after-dinner drinks and a show. I wish their Marketplace offered a wider variety of things, especially since there aren't any convenience stores nearby. I didn't bring a car so I can't comment on the parking situation. The room was decent enough, although there were a few quirks like the sink handles getting stuck and having to twist it an abnormal amount forward. I also discovered that my room was right behind the koi pond so I could hear the fire blasting every night for their hourly light show over the koi pond so if that's going to be a bother for you, see if you can request another room on the property. Also this place is a stop on a few haunted/ghost tours in town, There's a story of a woman dying in her sleep on the train there back when it was a train station, and her ghost occasionally randomly showing up and/or falling asleep in some parts of the hotel. If you're into spookiness, this could be a bonus for you. Overall, a decent stay for the price in my opinion.

BEAUTIFUL lobby and I adore how they used an old space for a newer style hotel. We spent $730 to stay two nights. Parking was $40 a day and not included. Conditioner was empty and the cover on the bottom mattress was stained really badly with white stains. They also only gave us two towels in a double bed room. We walked down after the first night and asked for the room to be cleaned, explained the sheet was stained, no conditioner and not enough towels. They didn't do it and we were gone 12+ hours. We got back late to no towels, no conditioner and a dirty sheet/ cover at 9:30 pm. We called and asked for towels and conditioner and if we could walk down to get it. They said the conditioner is refill only, we could not come get it. After 45 minutes they had not showed up, we called and said never mind we are going to bed. Only frustrated because I made special trip down to lobby at 9am and stated what was wrong. Dirty sheets should be taken seriously. Twelve hours and no response to two separate attempts on my part. Paid too much for this experience. Cool to see once, but we get more reliable stay at Bonvoy by Marriott.

Let's highlight the positive first. Only a handful of competent and nice employees. When we arrived a bellhop "scolded" us for having a luggage cart. I prefer to take my own luggage. He said this was a 4 diamond hotel and they couldn't have guests carrying their own luggage. And he would give us a "pass" this one time. I'll do it again when I leave. On the way to the room it was dirty. Dead birds laying on top of windows. Some unknown substance smeared across the wall in our room. Breakfast at Station Grill, put in order and 25 minutes later server informs us kitchen has never started our ticket. Stuck eating buffet. Come back from a day out and towels and wash rags had not been replaced. Beds never changed/made. If they consider this a 4 diamond hotel they are sadly mistaken. I will never stay here again. Not worth the money.

This hotel has great history and has preserved historic details in the building. Rooms need several upgrading for the price. The elevators jerked which make you feel like you will get stuck. Need better non-stairway entrance. I was sent down a narrow dim hallway and I could touch the ceiling. I'm only 5ft4in. It gave a creepy haunted feeling.

I'm torn on this one. I want to recognize and appreciate an historic space. But at the same time there is much to be done to bring this one up to par. In my gut I felt 3 stars, but no. That's reserved for roadside motels. And this is a far cry from that. The entrance is glorious. With the train station's soaring and gilded ceiling. And it comes to life in the evening with a sound and light show. Truly special. But then it oddly falls off from there. Navigating to your room is head scratching. Signage needs an update. Badly. Clearly this was not built as a hotel, but signage please. Signage. And there are massive MASSIVE amounts of empty space. With the exception of the evenings, I saw next to no one in them. It just felt so odd. Shout out to the sheets and pillows. Very nice. But it's time for some renovations in many other aspects.

Bottom Line: Beautiful architecture within the historical train station but the hotel itself is very average. I went to Saint Louis for a night and as an enthusiast of history, architecture and trains I knew that I had to stat at the Union Station Hotel run by Hilton. The hotel had been on my wish list of places to stay for many years.. Built in 1894, the St Louis Union State was once one of the largest and busiest train stations in the country. On the busiest days, upwards of 100,000 people would pass through it but Union Station eventually closed when automobiles and air travel made it grandeur irrelevant. In 1985 Union Station was reopened as a hotel. The historical building houses the lobby, a restaurant, meeting rooms and perhaps some hotel rooms. The old train shed and rail yard are now the site of the main hotel building, some restaurants, an aquarium, a pond, a Ferris wheel and such. I like that one of the tracks is still visible, numbered and wording for special excursions like The Polar Express. The historical aspects of the building are stunning and I enjoyed looking around. The stately building is made from limestone and steel and has an iconic clock tower that is 232 tall. On the inside I loved the Grand Hall which its barrel ceiling and nifty green tiles but it is the Tiffany stained glass that was the real stunner. As for the hotel room, I tried to upgrade my room at last minute to something that I thought would be in the historical part of the building but in the end I landed in the "new" hotel building which felt very 1990s to me. Our room was adequate for a one night stay but definitely a no-frills room. Our room looked out on the atrium created by the train shed so basically we got some daylight but couldn't really see outside which again, was fine for one night. I like that the floors of the hotel were named after famous railroads that used to use Union Station like Baltimore & Ohio, Santa Fe, etc. As far as location goes, it was just ok. I had hoped for more restaurants within walking distance. We walked about one mile to Salt + Smoke for barbecue and it was an easy walk but a bit sketchy in places. There are two or so touristy trap places on property but other that's getting ice cream to go from The Station Grill they didn't interest us. We ate breakfast at the hotel restaurant. The food was good and I thought it very reasonably priced. We both ended up getting the breakfast Buffett which included coffee, fresh juice, made to order omelets and many classic breakfast foods like scrambled eggs, bacon, potatoes and fruit.

A recent stay resulted in several insect bites to my lower extremities. I contacted the front desk to alert them they had an issue. Since we booked through hotels.com, we were instructed to contact them (hotels.com). Hotels.com has not been able to contact the management of the union station hotel to get to resolution. I then contacted Hilton and after several days and follow-ups I was told that since my issue involved bed bugs I would need to work with the hotel directly. If you decide to stay with this establishment pray you don't have issues and if you do, expect a run around. To date no resolution.

What a beautiful hotel! Loved the historic lobby and that light show they were always doing. Check-in was easy, but they gave no information. I had no idea there even was a light show, wasn't sure where the best spot to eat breakfast was, and really didn't realize all the hotel had to offer. The hotel is huge and it is a bit of a maze to trek to your room. Worth it though for that beautiful lobby. The room itself was nice and clean. The beds were super comfortable and I appreciated all the train themed decor. If your kids love trains they will love this hotel. While Union Station does have a lot to offer, I found that trying to walk to other local downtown businesses felt a bit far. Probably because Union Station takes up so much space.

We had a good stay here for a wedding. Pros: super close to grand hall if you're here for a wedding which is so nice after a long day at a wedding, efficient staff , location, and the overall uniqueness of it being a hotel at union station. Cons: parking is $35 a night and not covered, there were marks along baseboards in the room, small black hairs in the bathroom and on the duvet, our room was above the restaurant so it was pretty loud in the morning hearing them move tables and chairs, elevators took quite a bit to come, no fan in the bathroom, loose faucet handle and drain plug on the tub, and no info on check out or housekeeping. Staff was super quick to respond to my message in the app about needing more towels and overall we had a good stay but the cons are something to take into account when looking into staying downtown. I did get to go into the suite the bride was staying in, and it was so nice and spacious so if you can afford to stay in one of those, I think it would be a great experience. It's super cool to get to stay at a hotel that was this unique and I would stay again.

Gorgeous historical hotel, good location, but cleanliness was questionable. Half drank bottle of water left from prior guest, visible layer of dust on several pieces of furniture, and the bathroom mirror was a mess. It looked like they used a very wet rag to quickly swipe the mirror which left behind residue. You could use 1/3 of the huge mirror, if you wanted a clear reflection. The room felt small to me compared to other hotels. The hot breakfast was included in our package which was good.

This place is AMAZING!! Pictures alone wouldn't do this place any justice. There's a light/laser show they display at night on the ceiling. It was an ingenious idea to turn a train station into a hotel. I can't wait to check this place out during the winter for 'The Polar Express'.

Very nice place wii most definitely stay there again staff was outstanding and the bed very comfortable and clean

I stayed at this hotel to attend a conference in mid-June 2023. Although it has a convenient location in midtown St. Louis for tourists and delightful architecture (you must see the "Grand Hall)" as a historic railway station, I found it just "OK" and would not bring my family to stay here. On the plus side, it has a convenient location (short Metro ride or 20-minute walk to Busch Stadium and Gateway Arch National Park) and a nice array of meeting rooms for conferences. Also, the back side has a small outdoor pool and is just a short 2-3 minute walk to the Union Station metro stop (local transit system), which is very convenient. However, there were a few minuses. First, Midtown is a strange "no-man's land" where it's difficult to find a pharmacy or coffee shop within walking distance of the hotel. Although I found one Starbucks on Jefferson St. about a 10 minute walk up the hill toward the Wells Fargo Advisors building, I did not see a single Walgreens or CVS. Another minus is the garden-side room interiors were OK but felt dated (e.g., 1970s spackled ceilings). Also, basic attention to detail was lacking. For example, I found an empty beer bottle from the prior guest, the tissue box was empty, and the inner liner of the shower curtain reeked of mildew. Finally, no breakfast was included. For $240 per night, it's reasonable to expect a minimum level of cleanliness. Unfortunately, you're not going to find that here. For a business conference, this is a great location.

Beautiful hotel! The grand lobby is how hotels used to be and still should be- ok I just showed my age. Be sure to sit and enjoy a beverage and the amazing light show. The rooms are fresh and comfortable. Special shout out to Cedric in the breakfast lounge, he got the day started right! See you soon

Our company hosted an event here for a few days. The rooms were very nice and staff was very polite. Extremely large and roomy venue but very easy to navigate. Large rooms for our event - great natural lighting and beautiful outside attractions on the property. One mile walk from the Arch. Aquarium is attached to the building making it a unique experience to get up close to interesting sea creatures!!!

Very nice old hotel. Lots of options for kiddos to do something. The light show in the hall is kinda cool with a cocktail. The only bad experience is I had no towels or remote to tv. Nice place to stay overall

It was fun walking into this hotel and being transformed into the past! The attention to detail was so good. The pictures hung around the hotel and in the guests are framed photos of the original union station. From the bellman who had been there 37 years to guest services to the wait staff, all were pleasant to speak to. They have a store/gift shop inside with Starbucks, memorabilia, and more. There is a huge bar, large mezzanine area that has a light show every hour, conf rooms, and much more. Comfy beds round out your experience! My only caution is the valet service, give them lots of notice to bring your car around.

It is very important to have the right expectations for this hotel. Despite the Hilton name and the price, this is a 3 star hotel. The parking is also a bit pricey (starting at $35/night), but most overnight parking in downtown is expensive, so that's nothing new. You're paying for the location. This hotel itself is designed to be best for people attending a small convention, wedding, or corporate event. The original train station was less of a labyrinth, but with the inside gutted to make a convention area, there are fewer places of reference, not a lot of signs, and you never know which exterior door is locked. Being so close to the metro link station, if you get a deal, this wouldn't be a bad place to stay if you're going to a Blues, Cardinals, or when it opens, soccer game. The room itself was comfortable, though it was hard to get it at a comfortable temperature. Kept being too hot or too cold. The towels were nice for a hotel, and the water pressure in the shower and sink wasn't high, but it was enough to get the job done. I did notice paint on one of the bathroom hooks and part of a previous visitor's take out container in the mini fridge, which tells me that they're having to rush through repairs and cleaning rooms. I'm thinking that means that they don't have enough staff for the size of the property. It didn't detract from my stay, but it is something to be mindful of. Overall, it's a hotel with character, location, and the rooms are fine, but if you're going for fancy, there are nicer properties in town.

Enjoyed the history of the hotel. Absolutely beautiful and I was very pleased with the architecture and the service. They took very good care of everyone that was part of the team I stayed with.

Wow, what a beautiful hotel. The St. Louis Union Station Hotel has maintained a lot of its historical train station vibes, and this is especially evident in the lobby. The lobby of the hotel is the kind of place that will make you instinctively reach for your phone or camera to take photos. It's beautiful and big, and makes you feel very small and suddenly want to dress nicer and sit up straighter. Every so often, a light show will go off on the magnificent lobby ceiling. Just sit back in one of the leather chairs and enjoy the show. My king-bed room was nicely furnished and very clean. The shower was roomy (a big walk-in without a tub), and most importantly for any bathroom: the lighting was excellent. I know I don't always look good when I first wake up, but the lighting in my hotel room bathroom was telling me a different story. I like the way the bathroom lighting lies to me here. I don't know if it was part of my package deal, but my parking was complimentary, and I had in and out privileges. I also had access to the executive room, where I could get breakfast in the morning, and then snacks in the afternoon and evening. I didn't eat there, but I did pop over for some coffee while I was there. I think it would be worth it to level up if you have the option, because the food they had seemed pretty good, and you can buy alcohol there that's a lot less expensive than at the hotel bar. The hotel also has a gift shop and a small sundry store, as well as a gym. I used the gym each day I was there, and it was just OK. They do have ellipticals, but they're a little janky, and they're placed really close to each other. Other gym equipment include treadmills, free weights, stationary bikes and stair climbers. My only gripe is my gripe about every hotel in a post-pandemic age: They don't automatically service your room unless you call 24 hours in advance. They say it's because they "want your stay to be as undisturbed as possible." (Eye roll.) So if you want your trash taken out and towels replaced, make sure to mention that as soon as you check in. I missed the 24 hour window my first day there, but I remembered the next day, and even though I called with plenty of time, my room still wasn't serviced, and I had to call to tell them they didn't do it. By then, the cleaning staff was gone, and I had to pile my trash and dirty towels outside of my room. They stayed there until I checked out. It's a shame, because who wants to deal with that at a nice hotel? I'd rather enjoy my stay. This policy takes away from enjoying your stay. I hope they reconsider their housekeeping policy, for their guests' sake.

It's the architecture for me! From the moment we were buzzed into the building it felt like another time, or another place entirely! Everything is so architecturally stunning. From the arches to the marble to the statues- this place is gorgeous! Not to mention, it has everything! It has restaurants, a pool, an aquarium, a Farris wheel, fire and light shows, mini golf, and much more. I wish I had taken a picture of the elevator, it was so cool! It was like you were going to step out into Hogwart's or Nucky Thompson was going to be waiting. The rooms aren't anything super special, if we go again we probably wouldn't splurge on the suite because all the cool stuff is elsewhere. BUT the one perk of being in a suite was that you had access to the 4th floor so you had a great view of the shows on the ceiling of the bar. Our door was really cool too. They made it look like they were office doors of people who worked in railroad offices. This was a really cool place but I wouldn't come here again because I go on vacation for the food and the food in and around the hotel wasn't very good. Except for The Station Grill near the Aquarium.

By some reason we did not receive back our deposit $350. We checked out almost a month ago. But still did not have back any money And the hotel management even doesn't reply to our email I paid cash, but the manager told us that they don't accept cash and he offered to use his own card to pay the deposit. During the check out we were told that we will receive back the deposit on our card we used to pay for a room.... It was a business trip, my first visit to St. Louis and I'm so disappointed....

When we arrived, our room was muggy, but figured we'd turn it down it it'd be pleasant when we returned from inner. Nope. 1. Remained a muggy 68 degrees. 2. Called the front desk about the air and she said an engineer would be up. Did not happen. 3. The outlets to charge the phone barely worked because they were loose. We had to unplug the clock. 4. Not 1 but 2 announcement between 1 and 3am telling us there was no danger and the alarm (didn't go off) was nothing! Twice! No sleep. 5. Paid $19pp for breakfast that had what seemed like powdered eggs. Our waitstaff was very nice though. 6. My digital key wouldn't get us in OR OUT of the pool area so we had to rely in other guests. 7. Our room overlooked the courtyard;however, the window obviously isnt sealed so you couod barely see out. 8. Beautiful area. Hotel rooms need upgraded to Hilton standards.

The hotel is very historical and they tried to put a modern twist on it, but got stuck in a pickle between first and second and got tagged out. The location to everything is obviously very attractive, but there are other hotels very close you can look into that I am sure are much nicer. Parking cost $35 per day and is not covered. Unless you enter through the main entrance on Market Street, where there is no parking, you will have to either take stairs up to the third floor, or take stairs down to the first floor elevator. They need more information on their website about parking and accessing the lobby. It was a fun place to stay and I am picky so take this with a grain of salt.

Don't waste your money! Very expensive with a very motel-feel in the guest room. Lobby is gorgeous but that's where the good ends. Valets watched us unload the car, never even stood up. There were three of them watching older women unload the trunk of an Uber. Towels were threadbare, hair in the shower, broken safe, unreturned phone calls to the manager, and homeless wandering right outside. Not safe, not nice, not worthy of the Curio brand.

Went back and stayed in Hilton Curio Collection part of hotel. Wowzaa wowzaa! I'm in love with this hotel and it's railway station history. My accommodations were top notch. The memorabilia of Pullman Trains were amazing. The hallway featured tons of photos and ads from back in the day. This is truly a must visit for all railway fans out there. Also in the Grand Hall the light show is still a phenomenal show. Puts you mind of a Vegas show for Trains and highlights of railroad history. Also added was a tribute to Scott Joplin. I'm a total fan of Ragtime! This is the ultimate highlight of STL! Great place to stay. This authentic historic train station, transformed into fabulous hotel. Architecture / Train fans will fall in love.

Amazing landmark in a great city. The architecture of the original station is breathtaking and the food served is exceptional. The newer hotel section built where the trains used to be is standard hotel fare and lacks the historic feel and ambiance of the old building. If you stay here, ask for a room in the old station. So much more character.

I'm going to be honest here. The hotel has an amazing decor. It's just pure beautiful artwork. It's an old union Station so you can already know that it's a landmark. The room itself is a bit disappointing. It's an old room. I'm guessing they never updated the room. We paid for a courtyard view thinking it will be a beautiful view but apparently a big no no. Also, there's mold on the bath curtain. The hand soap is also a used soap. I ish they're more careful especially with COVID season. Also, there's no microwave in the room. Thank God that we didn't need to reheat any food or anything. The staff is one thing that we love. They're super friendly. I am a hilton member and they made sure that I know the benefits. Honestly, aside from the not so updated room and a bit on the dirty side, we will for sure come here again. We love the decor in the grand room especially during Christmas.

Guest services were attentive, polite and very helpful. Room was clean and nice size. I stayed in the two Queen room. Priced right. Bathroom was good size. Comfortable bed and lost of pillows, which I love. Small refrigerator was perfect to keep drinks and small snacks cold. I gave the hotel a 5 even though the only disappointment I had was the lack of in hotel eating choices. There was a weeding in the lobby, there was a bar open but we were not able to get the attention of the bartender, despite a menu being on the bar top. He was not friendly at all. There was a lady standing by the restaurant who indicated it's only open until 2, okay but didn't even make us aware we could order food from the bar and take it to our room or in a common sitting area and eat. Disappointed. Union station is definitely a must see St Louis attraction.

Enjoyable stay with room for improvement! We stayed for a little staycation for two nights on a weekend. A reoccurring issue that seemed to happen was unclear/not explained processes/amenities which started when we arrived. When you arrive there's multiple entrances and parking lot is on the side. I didn't want to park far away and then lug my luggage in so I parked at valet and asked them if I could leave my car there whilst I checked in. They allowed it, but it wasn't clear if this was normal process or what. No signage or clear indication. When we checked in, the employee was very friendly and gave us some paperwork about the history of the building. And they let us check in early. However, no information about where the pool is, where fitness center is, restaurants, or how to get to the aquarium was provided. We just wandered around and figured it out. No info on housekeeping or checkout. No offer to help with luggage either in or out. No info was provided about the really cool light shows in the main hall that we just happened to stumble upon later. Overall, it just seemed very much like you check in and they say here ya go and you're totally cut loose. I'm one to figure things out pretty well but this is a very confusing building with lots of disconnected parts so guidance would be super helpful. Also, for the price I would expect a little more boutique/personalized experience. We booked an executive courtyard room. Upon booking I selected the grand hall luxury room as optional add on if they have available for a bit more $. At check in, I mentioned this but it wasn't really acknowledged. So honestly I didn't know what room I got until I got in the room. We ended up getting the grand ball luxury room (and paid the additional $ for) which was beautiful! The hardwood floors, gorgeous bed, updated bathroom and the room is BiG. Decor is on point - historic but updated/polished. However - the layout is awkward. The TV is at an angle and far from the bed which was the biggest drawback. It was hard to watch and change channels from bed. Volume would never go down despite showing on TV it was decreasing.. I didn't bother calling to inquire about that. The executive lounge was a let down. I didn't realize for the weekend it is ONLY open for breakfast. During the week they have other times mid day and evening they're open. If I knew that, I would have selected a regular room with breakfast which I believe is at one of the on site restaurants (vs. the lounge) and I've heard is much better. The lounge breakfast was powdered eggs, soggy potatoes, and rubbery bacon. They did have a variety of choices at least. The second day I only ate a muffin. For the cost for two nights - almost $800 including valet parking which we ended up selecting - I would expect a lot more. That said - there are good things! While it's hard to navigate, the building is gorgeous!! It's historic and they did a nice job keeping original touches but updating. The light show in the grand hall is so cool. There is a pool and it's good. The location can't be beat! It's in the same space as the aquarium and all the other union station amenities. We loved our time at union station exploring and had things to do everyday. Overall I'm glad we stayed to have the experience and for convenience, but it's a one and done for me. Next time I'd choose a hotel that's cheaper and/or more attentive customer service. There are lots of choices in the area that are pretty close so that shouldn't be an issue.

Came to celebrate a birthday and had a wonderful time. It's gorgeous inside - it used to be a train station. They did an amazing job renovating it to be an event space and hotel. We stayed in the Executive Tower on the 4th floor and the room was spectacular. Super clean, great hygiene products and friendly service. We will definitely be back. Thank you!

This place is great! Lots of things to do from light shows, a huge koi pond, an aquarium, pool, a small fair like area with an enormous ferris wheel and multiple bars and restaurants to choose from. When you walk into the lobby, it's just an amazing space and atmosphere and all of the staff we interacted with were great! The only bummer were a few minor things with our room like not having cups or mugs in our room for the coffee maker, someone else's hair on towels. We had dinner at Landry's Seafood and it was A-MAZING! I haven't had food that delicious in quite a while! I had the blackened mahi mahi, my husband had filet and we shared the bread pudding. Between the incredible meal and great waitstaff, I'd definitely give five stars for this restaurant! We had drinks and apps at the Pitch Athletic Club several times throughout our stay. The staff was great-the food not so much. Pretzel was hard and crunchy and the loaded baked potatoes were hard with the only flavor being a bit of burned potato. Will absolutely stay here again!

My favorite part of road trips are the stops to explore somewhere new and the next destination on this Midwest transplant bucket list was St. Louis! After my visit to the city beneath the arch I can't wait to come back. Whenever that day comes I will definitely be looking forward to stay at the St. Louis Union Station Hotel. The Union Station hotel is just what it sounds like..... it's built in an old train station. We personally loved that the hotel was pet friendly since our puppy was in tow. They also have a few really cool shows in the evening with a light show projected on the ceiling of the union station lobby and bar area and a water and fire display in the courtyard. This spot also gets mega bonus points since it's attached to an aquarium which happens to be a slight obsession of mine. We didn't get to fully embrace everything this hotel had to offer due to us being COVID cautious and the cooler weather, but I'm excited that gives us an excuse to come back!

Stayed here impulsively during a college visit road trip with my son--got a Priceline deal and didn't realize we had to pay for parking across the street--$25! My bad--should have read the small print before booking. Hotel itself is nothing special, but 5 stars is for the BAR in the grand hall. My jaw doesn't hit the floor that often but I felt like a character in the Great Gatsby sitting in here unwinding with a martini while my son was back in the room watching a soccer game. This was 6 years ago and decided to come and write about it in the midst of making plans with someone to meet for a drink in a different historic bar in Texas. Sadly, it will take a lot to match the beauty & ambience of the grand hall at union station in St. Louis.

It's a beautifully restored building in a confusing complex of cavernous spaces, new hotel wings, long walks and lots of stairs. The lobby is spectacular, but navigating around the lodging and conference facilities is a trial. I did not discover the hotel's superb restaurant until the third day. The place needs maps and signage everywhere, with special attention to the location of hidden elevators. The staff was attentive and helpful, including carrying my luggage down the long flight of stairs to the street. If you appreciate vintage buildings and are up for lots of walking, I recommend it.

Next to the Mississippi River is a saint. Saint Louis to be exact. And inside Saint Louis there resides a hotel. St Louis Union Station Hotel, Curio Collection by Hilton to be exact. And exactly what is inside that hotel? A great entry hall that would humble the giant from Jack and the beanstalk. Pretty sure his name is beanstalk. Beanstalk would be proud of this great hall complete with a bar, excellent lounge / dining space, and a light show that makes you feel like you're at Disney. The only thing that you need to be aware of when staying here is that the hotel is a literal maze. And you have to walk through like 17 doors before getting even close to finding your room. And once you find a room you have to fight a tiger! Okay that last part isn't true.

Stayed at this hotel for a work conference. The staff are so friendly and helpful. The rooms were spacious and clean. Location was is convenient (many restaurants to dine at, lots of activities, and excellent ambience). Definitely looking forward to visiting again!

This is a really fantastic place to stay! Everyone was very helpful and friendly. We especially appreciated Doug at the Starbucks inside the hotel--a great guy! The valets were all great, as well! This was a wonderful holiday getaway!

Absolutely a great stay! Very unique hotel experience. Rooms in the main hotel are named after railroads & the train agent assigned. Very nice sized rooms & very comfortable bed. The lobby is huge & has a large bar. Plenty of seats at bar or the massive lobby. Had the pleasure of seeing some of the night shows on the ceiling. They do these on the odd hours starting at 5pm. Music with video accompanying the artist featured. Saw Queen X2,The Beatles, & Prince. Such a cool use of a huge vaulted ceiling. Yes you can hear the music in your room but not so bad you can't sleep. Truly something you need to see to appreciate! Rooms in this part of the hotel cost more than in the newer section but the history of the building is worth it!

Five nights at this huge property located not too far from the sites in downtown Saint Louis. Beautiful lobby and excellent service plus a comfortable room made for a very good stay. During COVID days, they are not doing housekeeping which means that there's no need for a "do not disturb" on the door. They will bring more coffee and extra towels with a simple call. I also called in and had them bring the sheets and blanket for the fold-out bed as I had two friends come stay with me one night. I checked in online and picked a corner room in the clock tower but for some reason, the hotel opted to override that choice. As a Diamond in the HiltonHonors program, I was upgraded to a nice suite and after walking what felt like a mile down too many hallways, I wasn't going to go all the way back to the front desk to change. I just stuck with it. Yes, it's a gigantic hotel and some of the rooms are a very long walk down a very long hallway. The room was clean, comfortable and mostly quiet. They had a Christmas tree set up in the room. What? YES! There were *two* connecting doors making for a little bit of noise from next door a couple of nights plus a little bit of hallway noise from idiots who don't understand the concept of shared space! Otherwise, great. Breakfast is a limited menu with friendly service from a nice waiter who brought more coffee and took good care of us. Valet parking is absurdly expensive so consider parking on the street at a meter, especially since you can feed it with an app on your phone. The hotel is a short walk from the Union Station Metrolink which may help you see some of Saint Louis without having to take Lyfts or Lime scooters. [Review 14432 overall, 1758 of 2020, number 66 in Missouri.]

Was there for a conference. stayed on the older, north side of the hotel. Very nice & large accommodations. Bed very comfortable. Staff very friendly & helpful, especially Donuvin & Cierra (sp?) at the front desk Would definitely stay here again

Was here for a work conference. Staff and hotel was very accommodating and place was very clean and welcoming. That being said, you are in the STL... if you leave the grounds of the hotel be aware of your location and who is around you...

This place was such a cool stay! The only complaint is parking is a nightmare! It's confusing and basically no area to even unload or stop to check in. You have to decide if you're doing valet or self without seeing the self first when you pull up because it's not attached. I don't even know where it is. The valet wasn't bad.. I think $40/night or $35 to self park but it was so slow because the cars are so far away. So plan 30+ mins if you're leaving at a prime time The hotel itself is so cool! We stayed in a king clock room I believe & the whole vibe is interesting. Tons of cool train themed aesthetic and they play a show on the ceiling every hour, it was a tribute to queen, the band. So cool They had a wedding going on and seem to be so busy with events so lobby closed a lot. But they shut down noise at night prompt. There's a pool & 24/7 gym but the place is huge so just go explore for a walk. It's attached to union station which has mini golf, events, restaurants, aquarium, it's crazy and there's a light show there too but we missed it. So much going on here. We only stayed a couple nights but I wish it was more bc it was cool We stayed mid October and weather was decent, 60s. Not a walkable city but parking is available readily.

We enjoyed our stay here, but man o man it was downright freezing in all their main areas (lobby/restaurant/Starbucks). Did not think we'd all be wearing sweatshirts in St. Louis in august! Gorgeous lobby, very nice staff and plenty of space. The cocktails at the lobby bar were just ok and their appetizer menu is lacking but the waitress there both nights was very nice and attentive. Kids enjoyed the pool and lobby light show, and breakfast at the Station Grille was great (our waiter from Albania was the best!). The entertainment area on the far end of the station is a bit tacky, crowded and just very touristy.

Why are the doors so loud? Could housekeeping at least invest in a door stopper? 8:30am I woke up to the sound of doors just repeatedly slamming and it never ended.

Cool hotel. Very spread out. Great for conventions with all the space inside. Executive lounge was nice.

Stayed here during a very busy weekend in downtown St. Louis late June 2022. Service was outstanding - from the bellhops, to the front desk to the restaurant staff, coffee shop cashier, valet drivers, etc. Everyone was helpful and very friendly. They all seemed to very much enjoy their jobs! Rooms were clean and cozy. Loved the location - lots of fun for the kids all within a short walk from our room.

Having a terrible start to my stay here. I ordered room service, and when it didn't arrive after an hour, I tried calling the front desk, 6 times...absolutely no answer. I let it ring each time till it naturally stopped. How does a Hilton Curio hotel not have anyone answering the front desk? I'll update again after my stay.

If I could give 5 stars for location and hospitality, I would. Almost everyone we encountered was friendly and helpful. I can't give 5 stars for the hotel experience. Our first room on the second floor had fleas or we assume fleas. I ended up with flea bites all over my feet and they were surrounding the window area. We requested a new room and they happily obliged. No fleas in the second room. To enter the elevator area you need a room key, but the key scanner took a few times to work. The same to enter the pool. Took about 6/7 times for it to finally work and let us in and out of the pool. Watched this happen to every person that tried to enter. The elevators were a struggle on the busy weekend due to either not working or moving slow. We found it easier to take the stairs. We did enjoy our stay due to the great location for kids. Lots of kids activities in the surrounding area that you can easily walk to.