St. Luke's Health - Brazosport Hospital - Lake Jackson, TX

I do not have a complaint about the staff or doctors at St Luke’s Cancer Center . This is about St Luke’s. Run as fast as you can from this organization. For most of us that have to use the Cancer Center it’s a trying and hard time. Last thing we need is for a facility to care less and price gouge. If you go to this facility st Luke’s adds a facility charge onto your bill. The legislature in Texas has attempted to address these excessive charges by passing. Texas Senate Bill 1232 (and its companion House Bill 2556) address this issue. Attempting to circumvent it St Luke’s now lists it on your bill as treatment room. Understand that your insurance or Medicare will not pay these fees. And St Luke’s do not tell me that this a common charge for specialists it is not. I see other specialists in the Methodist system and have never had such price gouging fees added. I don’t know how any of you sleep at night and feel good about what you’re doing. Shame on you

Visited the ER - was registered quickly and seen right away. It wasn't busy for most of my visit so maybe that helped. The entire staff was super friendly and gave positive vibes, that they enjoyed their jobs and truly wanted to help. I feel like everyone was attentive but one person went above and beyond. I believe his name is Brad - he checked on me several times, came in to explain what they were doing and how long it would be. He even helped get me released quicker even though his shift was ending and he was heading out. They were right on schedule and did what they said would happen right when it was supposed to, even after it did get busy. I was actually pleasantly surprised at how efficient the overall experience was.

The experience was about as good as it gets for day surgery. The nurses and staff were great, friendly yet professional. Pre op and recovery all went very well.

After reading other reviews, it’s refreshing to know that this location has an actual reputation for playing with peoples lives in times of crisis. Y’all would rather damage a patients mental health, than do your jobs, stabilizing most patients, while discarding and neglecting the rest of them and still get paid. Now when the health complications seem unaffordable and the mental exhaustion reaches a peak, patients become desperate people who do desperate things.Being mistreated by doctors makes people feel completely helpless. This hospital could really work on not gaslighting patients, not allowing abuse of power from the nurses up, and definitely not allow for whatever convenient misconstruction of information leading to people going down completely wrong paths trying to find recovery. It’s sick to take advantage of people in need, and to neglect those needs all the while, whether its over money or staffing problems, its sinister and anxiety provoking. If i do perish, unable to take care of myself, or if some sudden change happens for the worst, I’ll have regretted treatment at this location through and through.

They all was really nice. Wasn't busy. Got seen really quick. The doctor was very nice. Took very good care of me.

I called this afternoon four times to try and get In touch with my sisters hospital room and the gentleman that took my call hung up on me three times. I still have not been able to get a hold of my sister's room or the nurses station on the second floor. This hospital may have competent surgeons in nurses but their communication systems personnel is ridiculous. My sister could die and I have no idea what's going on. Something needs to change.

It was good. Got a CT done and everyone was nice. Sorry the doctor probably got the worse of my issues at the time because I was finally resting and he woke me up to ask questions after a benadryl cocktail. He still gave me great care.

The side of my leg was having a lot of sharp pains mostly through the night due to 3 falls in succession. I was concerned about blood clots. An ultrasound of the artery on the inside of my leg was done and x rays were taken of the right leg. What I was therefore was not even addressed. Nor were questions asked about it. The Report said I was put in a bed with a side rails up , which was untrue. I sat in a wheelchair for 2 and a half hours and finally left. The report also says the Doctor had a discussion with me With instructions on what to do. No such conversation took place.