Angel T.
Yelp
A Disappointing Evening at Stacked, A Montana Grill
My recent solo visit to Stacked, a Montana Grill, on a Tuesday night around 7 PM was unfortunately a letdown. Despite the restaurant not being busy, the service was exceptionally slow and frustrating.
I opted to sit at the bar and ordered a draft beer along with the chicken fried chicken. What followed was a bewildering wait. It took a full 30 minutes for the server to even take my order. I had to ask "can I please order?" She continued to mess around in the back by the server station with another server and take 5 more minutes to come back for my order. This was particularly baffling as an older couple seated at a table behind me, who had arrived before me, also had to actively seek out a server to place their order even later than I did.
Adding to the frustration, about 10 minutes after finally ordering, I was informed that the chicken fried chicken was unavailable. This lack of timely communication meant I had to quickly choose an alternative- the "Best Burger."
The wait for my revised order was approximately 20 minutes, which might not sound terrible, but the issue was the glaring inconsistency. A family of four who arrived at the bar well after I did not only received their food but were actually leaving by the time my meal finally arrived. This was incredibly irritating and highlighted a clear disconnect in the kitchen's pacing or the server's attention.
Throughout the entire experience, my server, who sported a "wanna-be Billie Eileish" look, exhibited a noticeable lack of concern for customer service. Her tone of voice was indifferent and certainly didn't inspire confidence that she cared about my experience.
The burger I ordered was okay, it had good flavor and was put together well, but quickly fell apart and became soggy due to the thin un-toasted bun It was served on. the fries sprinkled with Parmesan cheese "truffle fries" resembled a diner's generic fry and were okay as well. Nothing worth $20 however.
Given the incredibly slow service, the disorganization, and the overall indifferent attitude of the staff, I will definitely not be returning to Stacked, a Montana Grill. I was genuinely excited to try a new local spot, and this experience left me feeling thoroughly disappointed.