Mrs. P.
Google
Our group use to come down to Stacy's every weekend, but the last few times we've been to this establishment, it's changed and not for the better. Our food was "okay", yet far from hot. Three of the four meals sat for almost 20 minutes before being served. Although they were busy, food shouldn't be sitting that long while they wait for another one to get done, as the entire table suffers. Two of the steaks were so dry, you couldn't dare finish them and the chicken wasn't much better. The only great meal was the meal that was prepared last. Not sure why they did this, but feel that meal was missed and they rushed to prepare it. Unfortunately, that ruined everyone else's entree. A pet peeve of mine is to have to ask for refills, which we had to do TWICE! If a server is too busy to watch her customers glasses, the management should either hire more people or overseat sections with more experienced servers. There really is no excuse to be sitting with an empty glass for 15 minutes. Jenn was our server and was anything but nice. Her responses felt very forced and quite frankly not what I would have given when talking to my table. We understand the restaurant business, as we've all worked in one at some time or other. That said, you bend over backwards to make sure the customers have a good experience, but this server was preoccupied with other things and unable to properly service anyone else. This has happened on two separate occasions, same section, same server. Speaking for our dinner group, we will not be returning. This place is just not what it use to be, which is truly sad. Before I moved away, Stacey's was the go-to place for steaks in Kosciusko county. Upon returning to the area, I'm really disappointed to find how downhill it has went. Many people will agree that times change and so do people. Unfortunately, the changes that Stacey's has went through did it a great disservice. Feels like they hire anyone now and not the kind and pleasant people who wanted to work there for years. Wish this place the best, but everyone would be much better off making the trip to Kelsey's Steak & Seafood if you want a great meal, excellent prices with stable and reliable service!