Tim F.
Yelp
Food was okay. Service/experience was poor. Will not go back.
I rarely leave reviews, but in my opinion, this one is justified. Let me walk you through my night. Made a reservation for 7:15pm. My wife and I show up promptly only to be told that we need to be sat at the bar. I ask why, as this selection is a bit more informal (sitting side by side) and we are celebrating our anniversary. The hostest explained that their reservations are "general seating" and that all the tables are taken. Not a fan of this policy. Look at places like Hamlet and Ghost - you have the CHOICE to select regular table, bar, chef's counter - which helps accommodate the type of night that you want to experience. In any event, we sat at the bar. By the way, the bar seats don't move so we couldn't even adjust how we were sitting and the distance we were from each other. The bartender, maybe distracted from making drinks for the entire restaurant, didn't warmly or promptly welcome us (part of the reason I don't like sitting at the bar - distracted and not a traditional server). After a few minutes, he poured us some water, without a greeting and continued on his way. A few minutes later, we ordered our drinks. Drinks were good (wine and a dirty martini). After a few more minutes, we ordered cheese "curds" to start. When served, we discovered that these weren't what we were expecting. A cheese curd by definition is a bite sized deep fried piece of aged cheese (again, see Hamlet and Ghost). These "curds" were more like flattened mozzarella sticks. They were not bite sized and they were soaked in oil. After a few more minutes (slow service, maybe a distracted bartender, not a server that we were expecting), we ordered our food. My wife ordered the salmon and I attempted to order the chicken pot pie (Thursday special), which I was prompty told just sold out. Maybe I would have gotten my order in if the bartender was more attentive? Anyways, I scoured the menu for choice #2... okay, I'll order the pork chop. The server came back a couple minutes later and said I am striking out... pork chop is sold out. I was blown away. How is a standard menu item sold out? I understand a special, but something that is on the menu? There are only 10 mains available, and 2 of them are sold out? Okay, so with 20% of the menu sold out (at 7:45pm), I looked for choice #3. Ended up ordering the shrimp and grits, annoyed with the denial of my first two choices with little to no sympathy from the server. Anyways, food came out. Wife really liked the salmon. I enjoyed the shrimp - it was cooked well (grilled) - and the grits were just okay. The iciing on the cake was when the owner came into the restaurant around 8:30pm, when we were finishing our meal, sat a large table and loudly announced, almost with pleasure and purpose, that the pork chop is sold out but he had them save the last one for himself! Now, I'm not mad that he did that as it's his right as the owner, but maybe use a little more discretion on annoucing that to the entire restaurant since there may be paying patrons there who got robbed of the experience of enjoying that dish because of him? Perhaps be a little more sensitive towards those people who help make his restaurant a success? Anyways, finished the night with a fruity pebble milkshake. Was tasty, although it's menu description said something about a cupcake which was no where to be found and the portion size was maybe 8-10 oz? Small and cost $15. Not worth it in my opinion. And perhaps this should have been free since they sold out of my first two preferred dishes and I was noticably upset by it? Maybe this was overlooked because we had a bartender as a server? Maybe they don't care about the customer experience? Bartender rarely checked in on us, never asked how things were, did minimal amount of work. $160 bill (before tip) for two of us to eat so-so/decent food with a poor service experience. Will not be recommending this place to my friends, family, clients. Will not be back.