Staples

I had the pleasure of being helped by Morris while doing an Instacart delivery, and I can't say enough good things about this man. He went above and beyond to make sure I was taken care of and back on the road so I could continue earning for the day. In a world where people are often too busy to care, Morris stood out—showing true professionalism, empathy, and integrity. He's a real stand-up Black man and an example of what great customer service should look like. Staples is lucky to have someone like him on the team. Much respect and appreciation, Morris!

Had a great experience at Staples on Ponce thanks to Mohamed (aka Mo), the assistant manager. He was extremely helpful, let me know about current deals, and made sure I got the best offer available. Super friendly and knowledgeable. I’ll definitely be coming back at least once a week to use the app and earn points. Thanks, Mo!

Make sure to ask for Mo for help on anything you need. His customer service was a 10/10 and he made me feel like family! I will be coming back for everything office supply related in the future. Got a great deal on my chair and very cozy!

Staples Customer Service, I am writing to formally express my disappointment regarding the service I received at your store located at 650 Ponce De Leon Ave, Atlanta, GA 30308 on July 8, 2025, at approximately 12:45 PM. The associate working during this time demonstrated an extremely rude and unprofessional attitude that I feel does not reflect well on Staples as an organization. When I politely inquired whether the store could produce customized notepads, she abruptly told me, “You need to call printing,” and then hung up on me without offering further assistance or guidance. This type of behavior is completely unacceptable and left me with a very negative impression of your store. I would strongly urge Staples to investigate this matter and address this employee’s conduct. Customers deserve to be treated with courtesy and respect—basic standards that were entirely lacking in this interaction. Due to this experience, I am reluctant to return to this location or recommend it to others unless I can be assured that appropriate action will be taken to improve customer service standards.

I am very disappointed in the store. I called on two occasions to see if the location had a money counter. I was met with one lady of Caribbean descent. Who placed me on hold for almost 20 minutes, under the disguise that she was transferring me to tech-support. I know from experience that there is an intercom That tells you if there is someone on the phone waiting at tech-support. So that means they just left me on hold knowing they would never picked up the phone. I hung up to call again to meet a customer manager, SHARIEKH who lied saying there was a money counter on the floor and when I asked to reserve, she either muted me or hung up. I remain on the phone asking hello hello for several minutes and there was no response. I drive down to the store in order to get the money counter only for the same manager to tell me that there was no money counters on the floor. It was such a waste of time to drive down here when the customer service over the phone was terrible. If you can find another responsible location, I would recommend it.

Very friendly staff. Roaming staff checked whether they could help find or carry anything. Friendly employee at checkout saw what I was planning to purchase, suggested instead a (much) better set of products to help accomplish my task, all while saving me some money. Really nice location; super smooth/productive shopping experience.

Wren is the BEST in the printing department! Went ABOVE and beyond to truly ensure my printing needs were met & helped me even adjust the photo to make the final print better. Exceptional customer service & attentiveness to detail. Beyond grateful!!

I use this location frequently for printing services, including same-day, for my small business. The products always come out promptly at a high quality and the staff are always super friendly.

This place is a racket. First, the parking lot is awful, I hate it. There's so much traffic just to get into this shopping center where Staples is located. I came in to make an Amazon return. There was a guy at the counter in front of me who was having some sort of issue. 2 employees were behind the counter, yet I stood there for eons waiting to be helped. The customer clogging up the line walked away for at least 7-8 mins. The cashier could have easily held up his transaction while he was in the store searching for whatever, but did she? Nope. When I was finally helped, it took about 60 seconds. Took me wayyyyy too long to make a return.

I've been to this staples 12-15 times in the past few months. The waits are often very long despite the store never being packed. The service is not great, responses to questions or requests are often short, or delivered in a way that feels like I've done something wrong, like I'm being chastised. Yesterday, I came by and the person who helped me at the printing center was fantastic. They helped with a handful of items I needed for my boss. Very patient. Very through. Today, I came by and asked for the same service, that is, I wanted to give them my print me code so they could print 5 items in cardstock. First they told me they couldn't do that. When I said that yesterday someone else did, they said, well it will be a while. I've been here a lil over 45 minutes now waiting for them to print five sheets for me. And then and then, I was asked to create an account in order for them to complete my order. And then the total came out to $14, when yesterday a similar job came out to about $6. Perhaps their business model is to provide such poor customer service you just give up and buy all the printer stuff you need so you can do it yourself? Edit: added a second star because after I saw that one of my images was not formatted correctly the person at the printing station offered to try and reformat it for me.

Huge shoutout to Jay at Staples! I placed a same-day business card order pretty late and gave them a call just in case - and Jay started on it immediately. He totally understood the urgency and helped speed things up so I could get them that day. Lifesaver! Super appreciative of the extra effort.

I know retail is a difficutl job especially in the current economic climate. The staff here does what they can BUT the managment is less than useful. Several months ago I went in to get my passport photo done. 2 of the 3 computers were down and the only woman working that department was on the phone with customer service trying to fix AND help customers. Her manager came over complained about the line and then said he needs to get it moving because he wants his stool back so he could sit down - never offered to help OR to get someone to help. It took 3 attempts to get my photo all due to staffing issues. Today I went in with 2 packages to be sent via UPS. Labels were printed I just needed them scanned. Same manager stood next to the clerk and organized some plastic bags. Refused to answer questions for all of us standing in line. When I got in line the woman at the counter had been there already for a 1/2 hour because she had a LOT of returns and wasn't ready. I could tell the clerk wanted to tell her to step aside until she was ready but the manager just stood there and didn't help resolve the situation. When those of us in line asked if he could just scan our packages - we didn't have returns and our stuff was ready he just walked away from us. Sadly this was the same manager and he intentionally wears his badge turned so you can't see his name. I feel really bad for the 2 other employees there (as that is all there ever seems to be) as he just stands there watching but never actually does any work that I can see.

Needed to sign up for TSA pre-check since the Atlanta airport just closed 3,000 parking spots, and would you believe it, Staples is there for you. There is a kiosk inside that serves a couple of people at a time. Make an appointment. It's difficult to get here during rush hours from anywhere in Atlanta. The attendant was very helpful and quick. It's a bit of straight forward process so don't expect too much other than to get in and out and on your way.

I was in need of signage after being selected as a vendor for a weekend Market event. I placed an same day order for their print service and later found the location was behind on orders, due to a unexpected order increase for the weekend. The staff understood my circumstances, along with other customers situations and executed the print jobs! Shoutout to Judy and Will for managing that entire situation and their staff. Without them the staff has no sense of urgency and lack customer service/ troubleshooting. They deserve a two thumbs up and more!! If if wasn't for them I wouldn't have received as much business without signage. Note: If you order a same day service... call ahead and be prepared for a delay. Give the staff some grace as this is the only location in the downtown Atlanta area!

Yolonda does a horrible job assisting customers with TSA Pre Check. She was extremely rude and purposefully CANCELLED MY ORDER after I walked away. that was placed 12/8/23. She ignored me and was very sarcastic and unprofessional, unethical and a disgrace to TSA and Staples. Yolanda appears to have selective mutism, bias with who she would like to assist and how she would like to assist them. A person this unethical should never work for an organization if they like people skills. The store manager and staff were very helpful and polite.

Awful experience with Staples TSA Pre-Check in Alpharetta , Long lines with Terrible customer service , The Employee that processes the TSA application was Rude & give me Wrong info abt the name change , total waste of time !!!! after WAITING 1.5 hours i decided to go to Midtown staples where i only waited 5 mins & the Tsa process was easy & Didn't have a problem with MY name change info i provided ..

I came to do my TSA pre check at this staples. I did not have an appt so just wanted to see how it would go. I asked the woman this am 9-7 10am if I could sit while I waited. She said sit over there and ignored me. After the man was finished, she said sit there and pointed to the chair like I was a dog. Kept calling people up and I get that they had appts. So I said, excuse me, do you have appts all morning? She said yes and sit until I get an opening. I feel like she totally hated me and so I left. Can't use this store if that have such mean people working there. I'll spread the word.

thank you Aliyah for your great customer service and kindness great location

Two stars. One star for the print guy calling me back and telling me that he in fact could not print my order because it wasn't an actual blueprint. I've been getting large copies done via blueprint copies for a few years and just had this done at another Staples with no problem. He claimed all the staples got new printers and they just wouldn't print with that ink. I didn't need the prints after this particular exhibit, so I didn't want to spend a lot on a poster that I would no longer need. I explained this to him, but...he kind of didn't care. I called back and was put on hold for over 15 minutes to ask another question, to which I got shot down. I was in a crunch, so I ended up spending $70 on two posters that I also needed laminated. I didn't want to spend that much, but needed them asap (and I called the guy and asked if they would be ready the next day, to which he said yes). Well, I didn't know this staples was far from where I was exhibiting and was close to an Office Depot...who...had the exact same blueprint printer and...you guessed it..printed what I needed. I went out of my way to go by Staples after the fact, since I paid for the posters and lo and behold, they didn't even laminate the damn posters! Thank goodness I didn't spend an hour driving over to find this out when I needed them. The nice young woman canceled the order and gave me a refund. Do better Staples.

When purchasing a printer... visit these guys. My home/office printer crashed after years of abuse. These things only happen when you really can't afford not to have it nor the expense of replacing it & ink. I had a coupon for another chain. I went to several of their stores to find low morale and basically no inventory. They wanted you to order online from the store...absurd unless you have to have a particular model. I gave in and ordered it. After my order failed to arrive, I decided to try Staples. I wanted inexpensive, reliable printer, with ink that would be easy to find and not cost a fortune. The clerk sensed my frustration and got a different clerk who basically knew every model. Avanni was incredible! she pointed out several printers that matched what I wanted. The one I purchased, I had not even noticed on the shelf but happened to be a brand I know & trust. She pointed it out because ink price & availability. She knew they kept it stocked because so many teachers used it. By the time I was checking out, it ended up be less expensive than the problematic other store with the coupon for a brand I knew nothing of and no ink. What a value!! Did I mention, they had plenty of inventory. You can actually take home your purchase... how novel! The employees were happy to help me and very knowledgeable. Needless to say, I'll be returning to Ponce Staples in the future without any detours.

Asked to print 20 pages on card stock. Takes a day to complete. Self printers will not take card stock paper. Useless

TSA Precheck is awful at this location (Ponce). Arrived on time for my appointment and was asked a few questions like "you know we have to take a picture, right"....I answered ok, then she said "you know your hat has to come off", once again I said ok looking puzzled because the lady working the kiosk assumed that I would have a problem with taking my hat off and she probably was trying to use that a deterrent to make me cancel. But after she saw that didn't bother me, she said I could have a seat on aisle 17 and she would call me....30 min passed, no call so I went back up there to ask how much longer and she basically said- oh ma'am it's going to be a while....so what's the point of an appointment! Total WASTE of my time!!!! Lady working kiosk needs customer service training!!!

I called Staples with several questions about trying to print a project and spoke to Luke. He could have just provided yes or no answers but he was extremely professional and helpful and provided me with options.

Jade helped me today with the design and order of a yard sign, and it made my day. He was SO helpful and patient and kind: I will for sure go back to this location for more architectural printouts and supplies. It's good to know that people working in a brick-and-mortar chain like Staples still care enough to provide excellent and prompt customer service, and go the extra mile to help create customized products. Thank you Staples and, mostly, thank you Jade!

DO NOT book a TSA appointment at this location ! The machine/ tablet does not work ! You won't get anything done. The attendant Kema is rude ! She says the malfunctioning machine is an ongoing everyday thing. My thing is, if the machine constantly has problems why not shut everything down until you get equipment that WORKS ! So people wouldn't waste their time ! Don't waste your time !

This location is perfect for me and as someone who has paperwork printed weekly for work, it seemed like a match made in printing heaven. However...I was wrong and the relationship was forged somewhere else a little hotter and less able to get some printing correct and on time. I live less than a mile from this place and I now will drive to the FedEx further up Ponce or will even go to the Office Depot at Edgewood to avoid the terrible attitudes of the print staff and the number of problems that seem to occur with a basic print job. While this place is in a great local, it is definitely worth your time to travel a little further and put your printing job, no matter how small or large, in the hands of someone that knows how to smile and complete a job correctly.

5 stars because I needed to shred some papers (like 10 pounds - yay for spring cleaning) and Staples offers this service. You bring all your stuff in, and they put it in a locked Iron Mountain bin. Then the bins get sent off for shredding, similar to how a lot of offices handle it. The cost is $0.99 per pound. Only downside is that a Staples employee has to put the papers in the bin for you, so you have to stand there while they do it, and if they are busy, you will have to wait. Unless you're fine to trust them to do it on their own. I appreciate them having this service and I am sure I'll use it again.

My order was wrong. I asked for it to be corrected. I was told by "Elliot" that he would speak to the supervisor about a refund and I would have to re-order. I asked for a printed confirmation and was given a printout of the Job details being incorrect. (I still have this printout). I NEVER RECEIVED REFUND. So I never re-ordered. I went to another company and will continue to do so until I receive my refund, (at the very least).

Great location! Poor costumer service It wouldn't make a big difference if the employees were there or not

If I could give zero stars I would. DO NOT do TSA pre check here worst customer service experience I have ever had in my life. Yolanda was horrible and rude not only did she deny us service after attending to three other walk ins but it was due to her RACIALLY PROFILING my mom. Once we talked to the manager Will and told him our unfair treatment after 3 hours and numerous walk ins being attended we got service. During the TSA pre check she was rude and did not help us AT ALL through the confusing process. On top of it all she was unprofessional and was yelling at my mom questioning her parenting. Once the process was done she told us nothing about the next steps and rudely yelled at us to leave. When I tried to go back and ask for more information she yelled at me telling me she was done with me. HORRIBLE EXPERIENCE staples needs to do an investigation on her racial profiling, denying of service and unprofessional yelling. NEVER come to this staples.

Came here to get verified for TSA after making an appointment online. Appointment was for 11:40am and got here to see a long line at the TSA enrollment area. After waiting 20 minutes, the sole employee in charge of operating the device walked out of the store unannounced, leaving 3 customers waiting. Do not schedule an appointment near their 12pm-1pm "lunch." The manager is no where to be found to offer any help. Ended up waiting 1.15 hours to finally have a 10 minute appointment. Manager finally gave us a $20 coupon for our "trouble"

Energetic employees in the copy center were quick to help me with my project needs. Nice, well-lighted store with most items organized in easy to peruse aisles. The prices are a bit high on laminating supplies and computer hardware (mouse and keyboards, especially). The really young (high school age?) checkout guy was adamant that I join the customer club for some strange reason--even though I only go there about once per year. He must still be in his indoctrination phase.

I go there on Sunday I'm there at 10 AM of course the store is open till 10:10 even other sign says 10 o'clock. unprofessional employees. Employee struggling in late. Also employees punt parking in the first parking space I thought that supposed to be designated for customers. This location need to fire everybody that worked today Sunday they're all are a bunch of idiots

Warning: The shipping services are terrible. The gentleman in the Staples Shipping Center watched me package my box with a lamp and vase, helped me tape it up, helped me mark it as fragile and send it off. The lamp shade was crushed during delivery, and UPS wouldn't cover the cost of the damage claiming an issue with the packaging. Staples Shipping was of no assistance. Go to a professional store if you need your items to arrive safely.

Terrible customer service, almost feel like you are bothering the employees by asking for assistance.

They down-sized recently in space, but I think it's been a good decision. It makes finding items a lot easier. Things are more organized, and the store looks a lot cleaner overall. They had a lot of unnecessary items before the renovations anyway. The store is never insanely busy so shopping is always pleasant and never hectic. Employees are readily available to help and in a good mood. They have a good variety of items from office supplies to home goods. It's a great one stop shop (especially when they have sales that occurs quite often). If you're not signed up for their rewards membership, then I would highly suggest it. Points that you collect convert into reward money you can spend on anything. It does take some time to accumulate, but if you're a consistent Staples shopper, then it's definitely worth it.

Horrible service. Tried to print a few documents for school. They instructed me to go to the printer to insert my flash-drive. It did not recognize "word" files. The girl who was working said "sorry sometimes it doesn't" and walked away. No help, no alternative. I would not waste my time trying to use printing services here. This place is a joke.

Elliott was extremely polite, professional and accommodating. He provided excellent customer service. I was visiting the Ponce De Leon in Atlanta, GA location while in town from North Carolina. Ihad a hard time planning my order online however, he was so patient and helpful and I couldn't have asked for better service.

Julez in copy print went above and beyond. I did an online print order and when I arrived for pick up, the store did not have the correct paper in stock and Julez helped me find an equivalent paper type to meet my needs. Additionally Julez cut my gridded print to ensure my satisfaction; true customer service.

The Staples copy center guy almost made me cry! Boo. I have been a loyal Staples-preferred customer for many years. This is in part because I like their clear neon plastic flag things and because for awhile, they were the only place that carried the retractable highlighters I liked. I also had better experiences with their copy services than Kinko's. I needed some emergency business cards made on the same day. The reason was because I could not get the business-card-making thing on the website to work despite that I had been trying sporadically for a couple of weeks. I called this Staples store, and inquired whether same-day business cards was possible. A woman said sure. Because I didn't have a flash drive for my logo, she told me to e-mail it to a specific e-mail address. I asked her what to put in the email. She didn't seem to know of a protocol, so she just said to put my name in it. Ok, fine. I sent the e-mail and headed to Staples. I head straight for the copy center, and there is a guy staring intently at his computer screen. I stand there a moment, and then he asks "May I help you?" in a sort of formal and slightly snotty tone. Trying to lighten the mood, I say I'm having an emergency business card situation with a smile, and he doesn't bite. Okay... I then say I had e-mailed the logo. He says "I don't see it in here." I say, um... I sent it, it's called logo.JPG. He asks when, I say within the last hour. He says, "well, it's not here," and explains that the e-mail is not always reliable. I reiterate that I had sent it. I ask if I can get it from my own email or from the internet, and he says no, they don't have internet access except access to the Staples mailbox. This strikes me as implausible - if they have a policy against it, fine, but tell me that and don't just make up stuff. He sighs, decides to look again, and asks what the e-mail was titled. I said I didn't remember the exact subject line but I think it was my name. He then magically finds the e-mail, and says "this isn't a JPG file, we can only use JPG files." And I said, actually, it is a JPG file. He says, it will only open as an HTML file and when he right-clicks it it won't save as a JPG. I said that's kind of crazy, as it is a JPG. He then says it isn't, and they only take JPGs. He says he could possibly save it into publisher but then he'd have to make it into 600x600 and it would "become pixelated." I say, again, it IS a JPG, and well, all of this would have been very nice to know over the phone. He basically accuses me of being an idiot and downloading the JPG incorrectly from a website or something. This entire conversation is being spoken condescendingly without apology or regret at all, even given the obvious misinformation I'd been given over the phone. I eventually say I'm going somewhere else and leave, really frustrated and slightly embarrassed, as he has been making me look like a fool in front of other customers. I go to Kinko's, check the e-mail I sent to the Staples guy, and the ATTACHMENT WAS A JPG - I do not know what the hell his problem was, but I do know that it was not me who was the idiot. I am never giving Staples copy center my business again. I will explain my slightly strange but much more pleasant experience at Kinko's in a review of that business.

Was looking for spiral bound notebooks and found them slightly pricier than other stores for the amount. I got side tracked looking at laptop carry cases and I found that many of the cases found under their respective prices were just placed randomly, with barely a label or price tag on most of them. So why am I giving this location 3 stars instead of 2? The customer service! I grabbed a floor rep and asked if he could tell me the prices of a couple of cases or at least find the case priced at what I wanted, and he took a good 10 minutes searching on his computer or on the floor for the desired case. Through a lot of hard work, we finally tracked one down, although I never did get the spiral bound notebook I originally went in for, but the customer service got this location an extra star! Kudos

Called to inquire about custom banners, was put on hold for an hour. Hung and called back and was told that the print representative was busy and did not know when she would be able to take the call. Poor customer service and lazy workers. I chose FedEx and couldn't be happier with the service.

I hate to even have to post this but I don't want anyone else to have to go through the mess I did. Unfortunately, I don't see myself using Staples again for anything important. This was one of the most unprofessional experiences I've had. I understand that staffing is low and there are shipping delays, however, there is no excuse for shoddy work and poor attitudes. My order was guaranteed to arrive on December 14th but did not arrive until December 17th after I had called several times with no clear answers. When I called this location, the worker didn't understand what I was asking when I inquired when I could expect the order and literally hung up on me. Finally, the order came and it was done completely off center. I'm sending these cards out to important clients and don't even feel comfortable sending something so shoddily done. To make matters worse, they also neglected to put 50 envelopes in with my 175 card order. So now I have 50 cards with no envelopes. I ordered printing from here because it had the fastest "guaranteed" time and I thought it would save me the time of self-printing. I wish I'd just printed these out at home. It would've been done better and more quickly. Corporate seriously needs to evaluate this location. It's ruining their name and turning away past customers. There goes over $100 down the drain.

I stopped by Staples yesterday to recycle an old printer and laptop. They haven't worked for 3 years, so clearly it was time to get rid of them in an eco-friendly way. I was amazed at how simple it was to recycle them. It took all of 3 minutes for me to drop them off, no paperwork, nothing. The employees were friendly and helpful. I was concerned about clearing the hard drive before getting rid of the computer. For about $30 they will wipe it clean for you. I opted to take my hard drive home with me to destroy on my own instead. They popped it out of the computer and I was on my way. I definitely recommend this Staples if you're looking to do any electronic recycling.

This Staples is my go to for all of my office supplies. Not only is it in my neighborhood, but they have a great selection, as well as anything else you would like to add to your office (ex. computers, printers). Where it is located in the shopping center...there's always plenty of parking in front, as well. The staff has always been friendly and pretty knowledgeable about this merchandise. I've also never had any problems with their copy/printing center...great staff there, as well. Overall...if you're needing basic office supplies or want to give your home office or work cubicle some improvements...this is the place for you!

I had an an amazing experience at this location didn't know what I was doing. Alexus was very Helpful. Even though I feel they staples as a whole should fix their website for printing business Cards's add better specials for large quantity printing.. would definitely comeback

I really don't have much to say about this Staples...it's near where I live, but I don't frequent here often. I get in and get out when I do go. However, when I went the other week, I didn't receive the best customer service in the printing area. The sales associate saw another guy and myself in line, however, she proceeded to do a job she had already started, which was putting tons of paper into a shred box. This woman never acknowledged us or anything and continued this task for a few minutes. The guy and I just looked at each other and laughed. She knew we were there but just didn't give a damn. Lol boy! She finally helped us after doing what she felt was more important, but her actions really blew us away. SMH

I have shopped at this particular Staples location several times previously, and have always had a good experience. Today, I stopped here to 1) drop off a prepaid UPS package at the shipping center and 2) pick up a few items for my office. The lady working at the shipping center was very kind and assisted me as soon as I arrived at the counter. She immediately scanned my package for check-in and allowed me to position my extremely large package in the designated drop-off location behind the front desk area. She then asked me if I would like a receipt and of course I sad yes. After that, I went on to pick several other items: Scotch Heavy Duty Packaging Tape, Paper Towels, Pentel Mechanical 0.5 Fine Point Lead Pencils, Cannon 251 XL Printer Ink Cartridges and a Staples Universal Desk Drawer Organizer. I pretty much found most of the items without a problem, since I have previously shopped at this location. However, I was having some difficulty finding my office desk drawer organizer, and a wonderful gentleman who worked there named Ryan assisted me and pointed me in the right direction. He led me to the exact item I needed and was very kind and accommodating; he even asked me, "is that all you need?" and walked away with a smile. While I was standing in line at check-out, with only 1 person in front of me, another cashier called me over to his aisle and took care of me. Overall, a solid 4 star rating in my book. Keep up the great customer service!

Great selection and friendly, kind employees. Packaging section is well-stocked - super helpful for online sellers!

Sign and website say the store opens at 9 on Saturdays - but it doesn't - the store opens at 10. Next time, called the store to confirm it was open, spent 18 minutes on hold. 18 minutes - how is that possible? Too bad zero stars is not an option.

I returned an item that was paid for on my visa debit card. My reciept plainly shows "debit" transaction. When I referred to the GM of the store he said the register only allows them to return as credit. This is fraud and misrepresentation. Especially since the back of their receipts plainly says your refund will be given by the same method of purchase. He then stated that I made the purchase with my debit card but it was done as credit. I said why does my receipt show "debit" and he said that's just the kind of card you have. The inability to understand banking and his companies policies were very upsetting. Furthermore the level of customer care and ability to want to resolve the problem was ZERO. I will not be shopping at this location again.

Very poor customer service this evening. I came into pick up an order and they let me leave with half of it in the printer when I called there was no apology just "So what do you want me to do" when I got there she pulled them straight out of the copier. Didn't count them. Didn't put them in a box. She did ask me if I had counted them myself...very poor customer service. It's not difficult to apologize nicely once and be accommodating when that's all it would have taken to smooth over a simple mistake. I wouldn't be upset if the situation was handled differently I understand sometimes there's mistakes but no excuse for being rude.

What a miserable store full of helpless know-nothing unprofessionals. When they hadn't received, let alone processed, my in-store pickup order, they insisted I purchase my item AGAIN (double-paying), AND bear the burden of calling some 800 number to fix their mistake. Avoid at all costs! I told them they'd lost my business for life and they just shrugged it off as casually as Staples approaches employee training.

So after speaking with the copy/print supervisor whose name has escaped me, my embosser and stamp were reordered and I was reimbursed for them. When my stamp arrived, it was not the correct stamp I ordered, and the manager again reordered the correct one for me at no charge. They were horrible in the beginning, but at least the manager did everything she could to make it right in the end. I would not go back here for printing, but again, she did rectify the situation the best she could and was very helpful and professional, which I cannot say about the rest of the copy/print staff.

Website review - NOT store specific. I order items delivered at least once a month and have no problems. However, I am subsequently asked to review every single thing I buy! Review paperclips - SERIOUSLY?

Great service!!! I highly recommend this store. Kate And Kwanda were awesome at the printing section. I would love to come back to this store for more items. Hey store manager, these wonderful ladies provide outstanding customer service!l. I am glad I chose this store to print my posters

Needed to buy ink, and paper for my new printer, service was great. The manager showed me where to go and located the right ink cartridges for my printer immediately. Line was long to checkout manager had me go to the copy center to check more quickly and it worked! I'll be back!