Gilbert P.
Yelp
First time at Starbread in SoCal, particularly in Chula Vista. We walk in, and were greeted immediately by a young lady with, "Sorry we're sold out." Not a hi. No hello. Customer service was out the door. Like, we shouldn't have walked in. So I was looking forward to some fresh cheese rolls while visitingfrom LA, unfortunately got there late and not surprisingly they were sold out. We didn't want to leave empty-handed, and opted for the Ube roll, strawberry roll, sweet roll and a bag of pandasal. The rolls were okaaaay, my issue for the 3 STARS was the taste of the Pandesal, apparently the bread had absorbed the cleaning solution smell of the store and when you bit into it, it had a gross aftertaste. We ended up spitting it out even after trying multiple times to remedy it. Tried putting butter and toasting it. That didn't help. We microwaved it for a few seconds, and the aroma of the store cleaner got amplified and even more noticeable. Sometimes certain foods absorb the smell of their surroundings, like the refrigerator smell in butter. Maybe next time don't use cleaners around the food or store somewhere away from the cleaning solutions. Perhaps change the packaging? It was utterly disappointing and a waste of money. They should just stick to senorita breads and forget everything else. But we're not giving up hope on this great Filipino family-owned franchise! There's a reason why they're famous for senorita bread. Also, try saying "hi! Welcome!" First impressions do count, even if a bakery's reputation precedes itself. Customer service & kindness goes a long way.