V M.
Yelp
I would give zero stars if I could. I ordered a venti iced pecan crunch oat milk latte and a venti iced peppermint white chocolate mocha on the app, and both drinks just tasted like espresso with milk, no flavor or sweetness at all. My sister and I went back in to ask if they could add the syrup or remake the drinks, and Karis (sp?) already had an attitude asking if I would like them to add MORE syrup. I let her know that it didn't even taste like there was any syrup in the drinks at all, and she said if the sticker says there's syrup, then there is syrup, but they can add more if I want. I get this drink often at home, so I know what it should taste like. Harrison remade the drinks, and they still didn't taste like they had any sweetener, and he didn't even put the nondairy vanilla sweet cream cold foam or the pecan crunch topping, so I asked for a refund. I wasn't going to walk away with $16.20 worth of drinks that don't even taste right. When I asked Sara for a refund, she said that she couldn't refund the app, couldn't give a gift card or cash, she said she could only refund to any debit/credit card and it didn't have to be the card I paid with. I had to walk all the way back to the car to get my card so that she could refund me. All three employees had an attitude the entire time. If it wasn't bad enough that they couldn't make the drinks properly, the customer service was just as bad as the drinks. Definitely would not recommend this Starbucks location unless you want to be disappointed.