Starbucks

Everything was prepared very delicately. No hairs or anything else on the food or even in my drink. Not saying that this is a common thing with Starbucks, but I am trying to be careful for my personal health. The food was great and the drinks were no different. The staff was nice and understandable for the type of payment to receive. I would absolutely recommend this location to any person who would be interested.

I stopped at this Starbucks today after a lil shopping trip at bath and body works. I ordered the caramel ribbon crunch Frappuccino and I always get extra caramel & extra pumps. I’ve never had anyone make it as good as Brianna! It was so so delicious!

Come here 3-4x a week and the workers are always so friendly and sweet! They know my name when I walk in and pretty much know my order too. Establishment is always clean and gives a welcoming feeling

I went into this Starbucks after having had one of the worst experiences at the local Dunkin Donuts at 3668 Wheeler rd. I usually go to Dunkin for my coffees but after dealing with the server Angi and their unpleasant staff, I said enough is enough and went to Starbucks! They were so accommodating, had amazing customer service, and everything was done with a smile. I greatly appreciated my experience here after such a terrible one at Dunkin Donuts. They made my order to perfection! I felt like they actually wanted to get it right and wanted to listen to the customer. I’m so happy that I stopped in and will definitely be returning! Special shout-out to my servers. Tavaris was my primary server. Brittany made my coffee and Ansley was positive moral and encouraging support. They all were dope had great energy and made me feel all around welcome. Great job Starbucks! You’ve recruited a new customer!

All I wanted was a receipt and it took over 20 minutes to receive one. Awful service and will never come back. Ended up having to leave because NONE of the workers knew what they were doing!

I used to go to this Starbucks daily very early in the morning and always had a great experience ordering the same drink (iced caramel macchiato - upside down). However, lately, when I’ve ordered the same drink in the afternoon, it’s always messed up in some way shape or form. Yesterday I paid over 8 dollars (tax + tip) for my drink, and took the first sip after leaving the drive thru, and immediately threw it away. The coffee tasted stale, there was no caramel flavor, there was a TON of vanilla syrup at the bottom, and was just overall very disappointing. The employees seem nice, so I dread leaving a negative review, but for the price I’m paying, it’s unacceptable that this kind of thing has happened at least 5-10 times now.

I had a terrible experience with the customer service at this store. Venessa, the manager on duty, was extremely unhelpful and seemed to make up her own policies. I tried to return some tumblers I had bought, but she claimed that they don't accept returns for cups. This policy was not mentioned anywhere on the receipt. When I asked to see this policy in writing, she couldn't provide it and didn't know how to answer my questions. Instead, she ignored me and went to the back. Later, she came out and started speaking in Spanish to another customer, still ignoring me. There was no solution offered and no care for the customer at all.

One of my favorite starbucks locations EVER! The baristas are always so so sweet and kind, and always write little encouraging messages on my cups when I come in wearing my work uniform. Have been very considerate and timely in the mornings as well:) Thank you all for the hard work!

This isn't my regular SB in the Augusta area. But it does just fine in a pinch. There is plenty of parking as well as a drive thru. There isn't ton of seating inside and relatively limited seating outside. Most importantly, they've always gotten my order correct and my drink has tasted great. I'll totally dip back in when it's convenient.

I forgot what a pain this drive thru is. It's a little difficult to get into the drive through. Thank god it wasn't busy or the parking lot would've been way too tight. I was able to order and get my coffee quickly, so the staff is pretty on point here.

I have a problem! Today, I had a doctors appointment and came her for a refresher! Pink Paradise with Sweet Vanilla Cold Foam. So yummy! The young lady at the window was so sweet. We had a full conversation while my order was getting prepared. She even gave me a suggestion that I'll try another time. Because it was not busy, my service was fast.

Ambience. A Service. A Drink/ Food. A Price. A Conveniently located in the Augusta Exchange shopping area. Love they finally added the permanent sun/ rain block at entrance for outdoor seating. Service still wearing masks ...nice...it was my choice to not wear today. Friendly cashier helped build my special venti cold toasted vanilla espresso drink. Used stars! All staff were friendly today...nice!

This location is most convenient for me and it's very busy most of the time. I've never had a bad experience here and the staff is always friendly, even when being overwhelmed by orders and in store customers. I don't think some customers realize how many online, door dash, in store and drive thru orders are processed at this location. Sometimes they don't have the staff to process your order in the time frame you desire. Not to mention the crazy TikTok and other complicated special orders some customers request. I appreciate the staff at this location. Customer Service is not easy .

Stopped in for a caffeine fix because caffeine makes me happy Got the Grande Quad Carmel Macchiato for myself, Venti Dragon Drink for my daughter, and the Venti Hot chocolate, and a Cheese Danish for my wonderful Wife. As usual everything was good and made correctly! Keep it up!! The drive through lane was a bit congested but when people have multiple items they are ordering at a drive through it definitely slows down the process. Overall great service and the staff was friendly!

Drive thru only! Mobile orders highly encouraged! I have been CRAVING Starbucks for about a month. I usually frequent the staff in The Augusta Mall but they haven't been open for a while. The location on Wrightsboro Rd is closed too soooo the friendly staff at the Robert C Daniel parkway were able to help brighten my spirits and get my taste buds back to rights again! Thanks!

I frequent this Starbucks on my way to work when I am working in the area. The service is pretty good when I am dressed in clothing that displays my profession, educational credentials, dress shoes, etc. However on two occasions when leaving the gym on a Saturday morning, the service has been horrible. No hello, no welcome, no thank you. Cutting me off in my order, and overall lack of customer service. Honestly, I felt like my presence was a nuisance, however I did not see other patrons being treated this way. I am not sure where the bias lies, classism, racism, or the weekend crew just doesn't care as much as the Mon-Fri crowd but this must be addressed. Many people frequent Starbucks not only for the coffee but for the experience. Augusta Exchange Starbucks is not doing well at establishing a "safe" place to be yourself.

Very conveniently located in the Augusta Exchange, this Starbucks gets the job done in a decent amount of time. Each time I've used the drive-thru (and I've been through it in various times from rush hour to being by myself), I've been treated well by the employees and have been served quickly. The interior is rather cozy but they do have a nice outdoor seating area. I haven't received an order that had been made incorrectly yet so this Starbucks will be staying on my list of routine coffee places!

Inside small, but love the outdoor seating/patio. The location is ideal and coffee is always great.

I love Starbucks- just not THIS Starbucks. While trying to buy some Guatemalan Antigua blend of beans, when they didn't have them the employee suggested decaf and then "Samaritan". Since Easter is this Sunday, maybe the Word was on her mind. Pretty sure she meant Sumatra. Headed to a different location.

This is a Drive-Thru and cafe Starbucks near the Robert C. Daniel Target shopping area. This Starbucks has been around for at least ten years, so business must be doing well. I have always thought that the location was very odd because it's sort of on the edge of a parking lot, next to a busy main street. I would not go out of my way to come to this Starbucks unless I happened to be in the Target area, and even then, there is already a Starbucks in the Target. There is plenty of parking around this store though. Service was good, very standard. There are bathrooms here available for use too.

This is a great place to breeze through to get Starbucks on the way home. The staff are super friendly and even when there is a line in the drive-thru I've gotten through pretty quickly. I haven't had a incorrectly made drink yet and I'm always changing my order up to find the "perfect" thing so I'm super thankful for them. I haven't gone inside yet but there always seems to be a crowd in and outside (the outside seating is super cute) and even still there is always a ton of parking. They are located in a great area for that I think.

Awesome customer service! Lathon helped us throughout our visit at this location. He checked on us multiple times while we were here and made for sure our thirst was quenched! We are always at this Starbucks and always receive top notch customer service from every associate here. Will continue to come back time and time again!

Generally, I care more about product and minimally about service, but on this visit they were both outstanding. While chasing down the challenge stars for "Starbucks for life" I hit up a mobile app order to this store. Upon arriving, my drink was not made or started which was semi annoying. Then after thinking for a minute I asked which store this was and realized that I am a moron and had gone to the wrong Starbucks. Clearly, I needed coffee. Instead of laughing about it the barista asked what I had ordered, made it, and didn't charge me. A. Unexpected, and B. Possibly the best tasting beverage I have had in this city. Really wish this location were on my way to work because it destroys the quality and speed of service of pretty much every other option. Great job.

Great spot to hang out while the dogs are being groomed at PetsMart across the street. The outdoor seating is great this time of year.

Stopped here on the 2nd half of our road trip to Virginia Beach from Atlanta. Have our 5 pound service dog with us. Manager brought him a cup of water to drink. Hubby bought a coffee. We sat outside to enjoy the sunshine and then I was brought an ice tea without asking. Being from Massachusetts, we appreciate this southern hospitality. This would not happen in Boston where we are from. Very impressed.

This is a handy location on RCD Parkway. I usually do the drive through thing and have had very good and prompt service every time. One complaint I have is that a medium, or as the call it "grande", latte is $3.96. That's on the high side of what I am willing to pay. Is hot milk really that hard to make? I'd give them 4 or 5 stars if they weren't so darn expensive. I still lenjoy a good latte.

This is got to be the worst Starbucks ever!!! Every time I place a mobile order I end up waiting 15 minutes because somehow they always forget to look for mobile orders. Again I was there today placed my order counter instead had three people behind me get their coffee and breakfast before I did. In the past month I have been coming to this location I have never got good service at all.

This location is always slow and they continually mess up orders. Came here almost an hour before hey closed and they had their oven being cleaned and couldn't serve any hot food. They were also out of pretty much every food item on their menu. Poor management.

I wish I could put a no STAR !!!!!!!! I m very disappointed in the way the employees at this location make you feel when you order more than one thing at a time when other people are in line. I 'm sorry that I want to use this location because its close to my clients business. I have been here every Wednesday or Thursday for the last two years. I get over 5 orders each time ... You do the math on the money. 5 x 4.95+ tax x 4 weeks x 24 months = $2625.60 I will go out of my way to use the Starbucks in Evans because they don't roll their eyes or pout when I order more than one thing. I 've read the whole story on how Starbucks was started and it was started on customer service . The staff in this location needs to go back to training because they clearly slept through that part . Hope the management sees this and fixes.

Conveniently located Starbucks in Augusta. A coworker and I were in Georgia and South Carolina for a business trip, and we stopped at this Starbucks on our way back to the Atlanta airport from South Carolina. We used the WiFi and prepared for the rest of the drive. Convenient location for us, lots of parking, very friendly employees, and fast service. Only complaint? Why doesn't this location have sandwiches and snacks in the fridge? I was really craving their cheese, crackers, and apple box, but it wasn't there and I left hungry. :(

Super quick turnaround in the drive thru; barista was spacey but not in a bad way. Is Starbucks.

So the service here has always been pretty good but Sabrina is definitely one of the most cheerful and positive people I've ever met

I love this Starbucks and enjoy my latte concoction there two or three times each week. However, I do not like the common table and the uncomfortable chairs. Please go back to the soft chairs.

Good location. Good service. Only problem is the indoor seating is small, which is important if you want to sit and it is raining. The outdoor area is pretty big though. Their is also a drive-thru.

I never write negative reviews, but this one was a long time coming, so here goes... I will start by saying that the staff at this location is always friendly, which is great, but I have reached the point where that does not supersede the negatives. I stop in every week day on my way to work. I work at 6 am, and this Starbucks location is conveniently placed along my commute, so that works out perfectly. I typically roll in around between 5:35 am and 5:45 am... I always get the same thing; I order a simple "venti dark roast" coffee. I add half-n-half, a little sugar, and go on about my day. Quick and easy, no muss, no fuss, right? Wrong. They NEVER have half-n-half ready on the condiment bar. Well, I take that back, the ONE time I walked in and the store manager (who is super friendly) was there, they had half-n-half on the bar. Aside from that ONE time, I have to ask for them to put out half-n-half every single morning... not once a week, not twice a week, but EVERY morning! I usually have to wait an extra 2-3 minutes a day just for them to put out the half-n-half. Now, I know what you're probably thinking, "this guy is just being high-maintenance... 2-3 minutes is no big deal...", but if you add that up conservatively, I wait 10 minutes per week on them to put out half-n-half. That equals roughly 8.5 hour per year waiting on creme for my coffee. SERIOUSLY!!! 8.5 hours of my life (per year) waiting on something that should be readily available on the bar... ESPECIALLY in the morning!!! I have been considering writing a semi-negative Yelp review for weeks now, but what happened this morning is the reason I chose today to write this review. This morning, I walked in and one of the friendly baristas actually knew my order before I ordered it... "venti dark roast". Awesome. But that's where the "awesome" ended. Why? Because they were out of half-n-half!!! Yes, OUT of half-n-half. They had NO creme. They had NO breve. Nada. None. Their only solution was that they offered me whole milk. REALLY?!? I am headed to work on a Monday. I haven't had coffee, and you offer me whole milk?!? Let me say again: I HAVEN'T HAD MY COFFEE!!! Disappointing someone who hasn't had coffee is the equivalent of poking a bear... probably not a good idea. The next thing uttered by the barista running the cash register was, "do you still want it?" REALLY?!? Ugh. Every other time I have been this annoyed and inconvenienced at Starbucks, they at least offer me something as a consolation. A free drink voucher, or simply free coffee on the spot. What did they offer me? A big fat nothing! I mean, I'm certainly not there for a handout. I go in there to purchase my morning coffee to start my day. It's worth the money, and worth the time (typically). But in this case, I am past the point of frustrated. I will likely continue going there to give them a chance to fix the problem, but I may eventually consider a different location if this isn't addressed.

Limited seating indoors. It is across from Target and best Buy, in the middle portion of the Augusta Exchange. Ample parking and the drive thru is a good height and the approach is more than adequate.

Just left this location 11 January 2017 @ 9.25AM and they were AWESOME! Manager AND staff included! We came in with such a big order for our office and they were pleasant and patient with us! The customer service at this Robert C Daniel location was superb! The manager went above and beyond to make sure our order was to our liking and that we had everything we needed! Helped us to our vehicle and everything.. above and beyond! Me as a customer really appreciates this type of service! Keep up the good work!

Great food and excellent customer service! Love that it has a drive thru and so convenient to home.

I am sure there are thousands of reviews about Starbucks..I am going to review the "pumpkin spice latte".... I heard so many good things about the "pumpkin spice" I tried it for myself. It wasn't all that it's hyped up to be to me( and I am a serious coffee head)! I actually get my coffee beans from Starbuck's I think they provide the best coffee beans ( Dark French Roast is my current favorite), I should get a job so I could get me free bag of beans!. Starbuck's is a great place to get a cool gift for those that love coffee and tea in cute cups and mugs. I like coffee mugs and things of that sort, so I frequently visit for those things and not so much to buy a drink. They have a great atmosphere and the location is really good. I think the shop should be a little bigger to accommodate all the people that are looking to study, meet up, drink coffee. Back to the spice. I Was looking for more of the pumpkin taste and it just didn't deliver, maybe I should try another location. I also would like it if they asked if you would like whipped cream, but that's no reason to give a bad review. I must say I do enjoy the lemon pound cake( it is delicious) and the chocolate chip cookies are just up the diabetic alley, but good! Overall, great locations around town, great place to get a gift for a coffee head or tea lover. Pretty pricey, but worth it!

This location has reasonable ways to come in and leave from the street though there is a bit of a choke point where cars leave the drive thru so watch out. The wait was too long for the amount of cars in the drive thru and people inside. It took 5 minutes to get through a line of four cars and the inside was not busy at all. The other issue I have is the drive thru window where they hand the coffee out. the window seems good for a big truck or suv but for a small car I can easily see someone spilling coffee on themself since the edge of the window was at the top of my window opening. making it worse for someone who may be short as well.

I have been here several times and each time I received great customer service. They was out of the pastry I really wanted and the guy behind the counter offered to let me try a new pastry for free. I always get exceptional service at this location. It has a smaller dining area but its never overly crowded. Definitely my favorite Starbucks in the area.

My favorite Starbucks yet. I usually bring my Starbucks refillable cup, which saves me a dime. The staff is best about filling my gold card and letting me know about specials. I don't know about the ambiance as I am on the way to work. One day I will get to come sit outside and enjoy.

I have to admit, I have tried this Starbucks over and over again, because it is within walking distance from my home and I keep hoping it will be better, and have constantly been disappointed. Almost every single time they get my drink order wrong, or it doesn't taste like the drinks I've gotten at other Starbucks. I'm a gold member, I drink a lot of the same kind of coffee, specifically a Carmel macchiato and I can't get it here because it tastes much more bitter than anywhere else I get it. Also, I have had to email the corporation a few times because I leave and have the wrong drink and the company is great and always credits me back the money, but this is kind of unacceptable, as seriously on my free drink for my birthday if I order a grande Carmel macchiato and get an Americano there is a problem. Yuck!

worst starbucks ever! i love starbucks but this one is horrible. i waited in line since 3pm to order after waiting a full hour in line for a drive through a lady decides to let us know it's 4pm and we can not be served so that we need to leave...... what kind of service is that? waiting in line for an hour to be told to leave? don't waste you're time at this horrible location

If I could give zero stars I would! My kiddos and I went in for the buy one get one free fraps...and we will so disappointed! Not only did we wait for 15-20 minutes but my Frap was disgusting...I couldn't even drink it...and because of the wait time I didn't want to stick around and ask for them to remake it. Also...the new Serious Strawberry was gross...nothing compared to the strawberries and cream frap.

Super fast at making the lime refresher. The one ib North Augusta takes for ever. Was suitably impressed. Service was with a smile as well.

This is my favorite Augusta Starbucks. Seating outside is really nice when it's warm, and I've been in there a few times when they've had food/coffee tastings. Love to come in the morning a read the paper. Friendly staff and the only Starbucks in town that has always gotten my order correct.

Hubbs and I have been making it a point to stop by this location every morning before work and even sometimes on the weekends if we don't make it to Whole Foods (where we get THEIR coffee). For our morning travel, it's a little out of the way, but not enough to deter us. (Dunkin' 's closer and more convenient, but we prefer 'bucks.) Parking is great because there's all sorts of shops nearby within this parking lot. There are neat little outside tables if you choose to watch the Robert C. activities. Inside always smells great. They also have great gift choices in the variety of cups, coffees and other coffee and music related products. Although it's a little small inside, we can always find a seat. The baristas are great and efficient and remember what we order! I would definitely recommend this location if you are in the area. I think I even mentioned to the hubbs that this is my favorite Starbucks that I can remember.

Fellow working today's drive-thru Did not want to brew a new pot of dark because it would "take too long". Did not want to do a pour over because he"might spill it on himself and burn himself" He conceded to the manager who did the pour over for him. He said "Give me the cups, the manager will do it". Might I suggest " I am so sorry, but . . . Or "May I please have your cups. . . " 3 stars only because they came through in the end.