Starbucks

I wanted to make this review couple months ago, but I thought it was not a big deal till I started coming to this Starbucks consistently. I come to this Starbucks often to study with my friends and I’m really observant. The whole reason this store has so many bad reviews is because of the manger. The workers looked like they were about to cry of exhaustion and at some point they were making 5 drinks at one time. I couldn’t really focus cause I was worried for them. The manger ended up leaving middle of the rush. I love all of the baristas at that store genuinely. They're the sweetest, always remember my order, and greet me with a smile . But you can tell the atmosphere of the store changes when the manger is working. They barely interact with me whenever he's there. I honestly dread whenever he's the one taking my order because he's always saying random things and when he makes my drinks it’s never right! Whether it’s my brown sugar cold foam or milk ratio in shaken espresso . Starbucks needs to treat their workers better. If you’re looking for a better Starbucks to study at I really recommend ones with no outside order window and outside seating.

Went in today to pick up my mobile order. I’ve been going here for two years and it’s never been great but I didn’t feel like spending time to leave a review. Well today they didn’t have the sandwich I was able to mobile order online and when I went to the register to exchange it the lady had a language barrier and was trying to make me pay for the exchange even though I already paid for the sandwich they didn’t give me. Worse is that multiple male staff members had ridiculously long hair and beards that weren’t in a hair net and just looked super unkempt. Its just a matter of time before I get one of their hairs in my food or drink. As I was waiting for my exchanged food I also saw a female staff member itch her hair profusely then go right back to making the drinks without washing her hands. I’m pretty grossed out and I hope this Starbucks cleans up its act and either hires new people or enforces proper hygiene

They rushed my order. I ordered an iced caramel macchiato with caramel and sea salt cold foam. I didn’t get any cold foam, and no caramel. I came back and the lady said “Oh I forgot!” and acted confused. When I got my drink back, the cold foam was regular and not the sea salt. Never coming here again. It wasn’t even busy at the store. It was 5PM and no one was there. I don’t understand the why they rushed my order. It wasn’t worth going back a 2nd time for my wrong order.

This place is absolutely horrible, I have given them several chances and for some reason their customer service is blatantly rude and lack the ability to fix a decent drink the way it’s requested.. UPDATE - I have spoken and interacted with the manager Kennedy! She is amazingly nice and proves to be more deserving of higher position. She also made my drink perfectly’

I'm a regular M-F mornings on my way to work, I order ahead and go in to grab my drink because the drive thru is busy, however, it's all worth it because I'm greeted by name every day. Ben, specifically, is an absolute gem and can brighten anyone's day. But the whole crew is great.

Just left the drive-thru and felt compelled to write a review. Devin‘s positive attitude was infectious. Thank you for making a quick drive-thru stop so cheerful and welcoming!

Today 4/27 I went to get drinks for my wife and my in law we went inside (before lunch time) and taking the order was smooth. However we ended up waiting 15 minutes before I had to go up to the counter and ask for help. Someone then looked at me acknowledged then ignored me. It wasn't until someone had come off break that someone actually tried to help. I politely stated that we had been there a while and our drinks weren't made and asked to cancel the order and to refund me. The person then checked their label maker and noticed that no labels had been made and it had been jammed. They mentioned, we can make your drinks, and I politely declined and simply wanted my money back so I could go take care of other things. They kept insisting to make the drinks, and I didn't want to make a scene as they rushed to make them. The drinks were haphazardly made. The cortado didn't taste balanced as it should be, and overall the experience was pretty poor. It is not acceptable to decline a customer who asks for a refund due to issues on your side of things. A customer should also not feel pressured to accept something they clearly decline before it was even made. There wasn't anything offered, there were no apologies, and it was just like an "oops my bad". If Starbucks wants people going into the stores then stop treating in store customers second rate in comparison to the drive thru. Had we gone through the drive thru this wouldn't have happened. We went in stores because I was potentially going to buy a bag of ground coffee, but I'll buy it elsewhere. Lastly, if I ask for a refund before my order is made due to issues on your end. Give me my refund; this isn't a negotiation and don't hold my money ransom. * Also, before I get the automated response from the owner, I did reach out to customer support after this. At least the people on the phone apologized.

This is the best Starbucks in Ashburn and nearby areas. The staff is always kind, super quick, and hardworking. The store is always clean. The drive thru moves very fast. I go out of my way to go to this location!