Starbucks
Coffee shop · Broadlands ·

Starbucks

Coffee shop · Broadlands ·

Signature roasts, light bites, WiFi, and innovative "Pearls"

Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null
Starbucks by null

Information

43155 Broadlands Center Plaza, Ashburn, VA 20148 Get directions

$1–10

Order delivery
See Menu

Information

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43155 Broadlands Center Plaza, Ashburn, VA 20148 Get directions

+1 703 858 1102
starbucks.com
@starbucks
𝕏
@Starbucks

$1–10 · Menu

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Last updated

Dec 7, 2025

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Starbucks’ New Popping Pearls Are Extremely Late to the Boba Party | Eater

"The company is rolling out a product called “Pearls” — raspberry popping pearls featured in blue Refresher drinks on its summer menu — and executives billed it as the brand’s “first ever texture innovation.” Baristas have previewed the drinks on TikTok, and the rollout appears aimed at shoring up cold-drink sales after weaker-than-expected quarterly results and forecasted traffic declines. The pearls are essentially popping boba, a topping long popular across Asia and at U.S. frozen-yogurt shops; the chain even tested coffee-flavored popping pearls at some locations in 2021. Critics note that renaming popping boba as “pearls” distances the product from boba tea’s cultural history and frames the company as an innovator despite following an existing trend." - Jaya Saxena

https://www.eater.com/24146330/starbucks-popping-pearls-refresher-drinks-boba-launch
Starbucks

Hank Chang

Google
Tables a bit sticky, but service was straightforward and food was prepped and done quickly. They took my allergy seriously and used clean tongs to pick up the food, but wasn't 100% sure after the oven if they used a new or different tongs...

Kristin Haggerty

Google
Nakiya is a ROCKSTAR employee! She was paying attention to any customer waiting around for a while and quickly jumped in to help. She remedied each situation quickly and continued to greet every customer coming into either door(even greeting some by name). She was an extremely hard worker and if she isn’t already the manager, she certainly should be. Thanks Nakiya! You made the experience. 😊

Chris

Google
The white girl that works in the morning hours on Sunday had an attitude and was rude, which makes Starbucks as a whole look terrible. If you made a customer's drink wrong (When I clearly ordered Iced Matcha, you made the Matcha in a hot Latte form with no ice), you should be apologetic, rather than having an attitude towards the customer about what you did wrong. I don't understand what type of entitlement that this girl was showing but get some common sense buddy

Treasure

Google
This place is absolutely horrible, I have given them several chances and for some reason their customer service is blatantly rude and lack the ability to fix a decent drink the way it’s requested.. UPDATE - I have spoken and interacted with the manager Kennedy! She is amazingly nice and proves to be more deserving of higher position. She also made my drink perfectly’

Dan

Google
They rushed my order. I ordered an iced caramel macchiato with caramel and sea salt cold foam. I didn’t get any cold foam, and no caramel. I came back and the lady said “Oh I forgot!” and acted confused. When I got my drink back, the cold foam was regular and not the sea salt. Never coming here again. It wasn’t even busy at the store. It was 5PM and no one was there. I don’t understand the why they rushed my order. It wasn’t worth going back a 2nd time for my wrong order.

Jason Dinner

Google
Im down in Virginia for a wedding and needed my coffee fix. Came to this location because it was close by the hotel i was staying at. Was greeted very enthusiastically. Ordered two white mochas. They came out quick and tasted great. Place was very clean - and big too!

Eileen Carfagno

Google
Just left the drive-thru and felt compelled to write a review. Devin‘s positive attitude was infectious. Thank you for making a quick drive-thru stop so cheerful and welcoming!

Jan-Sören Wörmer

Google
A normal Starbucks - not too busy when we were there - we waited a while for our two hot chocolates only to see those we’re already done for a while and standing on the counter that we could not see where we sat though it was just two meters away. Nobody cared to call the name that was asked for and nobody cared that the two cups were there untouched getting cold while we asked us how long it still lasts to make two chocolates in an almost empty room. Beside that all relatively standard.

Carmen B.

Yelp
I've been in the drive through for 20 minutes with only two cars in front of me. They take their time to get customers through the line and it's ridiculous, the guy in-front of me waited 10 minutes to get his one coffee. They were not busy inside and they need to hire new people or get up and make drinks.
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William S.

Yelp
Staff changes this week have ruined this place -- wrong orders -- wrong food items given, and the drive through staff just take your payment and hand you food items without saying anything. Management: please train your new staff
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Patina C.

Yelp
Love this Starbucks because it's close to home, has a drive thru, and is one of the few that isn't inside of a Harris Teeter. However, the line is always SO long and the parking lot is a hot mess. It's right on the corner of a four way stop so people who want to get in line for coffee are also blocking the road. I keep going back for convenience.
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Alyssa C.

Yelp
Just had the nicest customer service at the drive thru! The gentleman this morning took the time to answer my questions about iced matcha tea. I've never ordered it from Starbucks before (I'm an iced coffee girl year round and trying anything different is super foreign to me). I didn't feel rushed or like I was asking stupid questions and really appreciated his kindness and patience with me. After he made the drink he made sure I was happy with my order before leaving and asked me to try it. I tried it and it wasn't what I was expecting and he asked what I wanted instead and I told him it was fine but he insisted and I got an iced green tea and love it! I hope this review gets back to his manager! Thanks for the kindness this morning!

Mom D.

Yelp
I have given several chances to this place before writing a review. The last 3 times I have shop my lunch then it has been like this: 1. It took more than 5 minutes to take an order and I was the only person in line. 2. I arrive to the window , I waited 8 minutes and the attendants came a coffee and could not find my order. I left without food and my lunch time wasted. Today , 7 minute took for the person in front of me to be attended. As form me same thing and the food came frozen inside. Straight to the trash can. The store was not that busy. There is a problem there. They better stick to ice cream and forget about Dunkin' donuts. They have not concept of people time .
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Roenna P.

Yelp
Just don't. Every time I come through here my drink always gets messed up. It really just bums me out when I'm already feeling cruddy and want a pick me up to forget we live in some dystopian drama irl. These people who work here don't care, and I get it. Who wants to care anymore when rent is higher than the atmosphere, but ugh. I'm just driving the extra twenty minutes to a different starbucks to forget my woes because I'm tired of this being the trend at this one. Thanks for the constant disappointment and literally nothing else.
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Gilbert G.

Yelp
COVID-19 update. This is a well-run Starbucks with friendly baristas and a very spacious interior that is conducive to social distancing. Be sure to bring your facial covering. Also, this location has several outdoor tables for drinking coffee or eating. While there is a drive-thru, I like to park the car and get a coffee to drink in the car while using the WiFi service. The two unisex bathrooms are very clean and well-maintained. This location is part of the Broadlands Village Center shopping complex (which has an Aldi and Bruster's Ice Cream Shop). It's a convenient spot if you are driving in the Broadlands area of Ashburn (less than a mile south of the intersection of Route 267 and the Claiborne Parkway).
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Gurleen M.

Yelp
After work today, I randomly wanted some coffee. I stopped by to get some here. I went in the drive-thru. It was amazing experience. The guy who took my order and gave me my order had a man-bun. He was so nice. I went around Friday 3 pm. This is what I look for when I come to Starbucks. Highly recommend.
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Annzie A.

Yelp
The Starbucks isn't necessarily new to the area, it just relocated with a drive-thru. Of course as usual Starbucks locations with a drive-thru is always the best. I actually went at night when they were busier at the drive-thru then they were in store, so I did have to wait a bit until someone paid attention. I would definitely return to this location when I'm back in the area.

Eric M.

Yelp
The absolute worst Starbucks in Ashburn. This location was fine until about seven months ago when the former manager responsible manager left. Now, I try to avoid this particular Starbucks as it's always dirty with crumbs on the tables and floors, sticky tables, coffee is often old (light is flashing on coffee pot) and Luke warm but they continue selling it, etc. Yesterday morning I was in the area with a friend who wanted coffee so I and reluctantly went inside this location for a Venti blonde. Was told they were out of blonde roast, were "not making anymore today", and couldn't do a pour over because their pour over device was "broken". Not surprising. I had to settle for Pike which I don't particularly like. I will stick to the other Starbucks locations in the future or simply make my coffee more frequently at home.

Dr Ray S.

Yelp
Drip coffee is always barely luke-warm. Drip coffee rarely available when you want it. Always "Out". Stay away if you're in a hurry.

Cagatay S.

Yelp
Overall it's a nice clean location with convenience to all in the area, yet for the past 2 visits I've done in the drive thru the barista making my drink was just so unusually cold. Never a greeting even if I've greeted them first just plain ignored, and not even a response to a thank you for my order with just a weird stare down as if me thanking them was an inconvenience. It's weird to have people working positions that require customer interaction but have 0 social skills and that's coming from someone who works retail. Never had this issue with any of the other employees and I've been going to this location for years.
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Jason B.

Yelp
This is a great, clean, and efficient location. Order online and pick up inside or at the drive-thru to save time. They always get the drinks right and they seem to remember you from previous visits. Nice and friendly people.
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Katherine J.

Yelp
I've only been here during weekdays but it's a great location if you're trying to find a place to meet up with a friend or get some work done. Very open, clean spaces with lots of seating and tables. The staff always gets my drinks out really quickly. Because this is a drive-through location where they open the back window often and have 2 other main entrances, this Starbucks tends to get really chilly in the winter. Definitely dress warmly if you intend to sit here for a while. Overall, my go-to Starbucks when I'm in Ashburn.
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Steve C.

Yelp
I always encounter a positive attitude among the employees here. The service is always great!

Khadija C.

Yelp
Carl is such a kind barista! He took the time to ask about how my day was going even though I could see how busy the story was! Experiences like that are the best! And yes my mocha was great too!!

Phil M.

Yelp
One of the best Starbucks locations I've ever visited. Whatever the hiring managers are doing here, they're doing the right thing. Baristas are always friendly and they always get the order right. At least, I haven't experienced any issues that I can recall. Great way to start the morning! Love this place!
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Lisa Y.

Yelp
Don't go through the drive through from 11:30 - 13:30. The coffee has been barely luke-warm. I've had this experience a handful of times now. Yuck.

Laura L.

Yelp
I have been so impressed with the customer service and positive attitude of each employee I've encountered at the drive-thru window. More than once, I leave Starbucks happier than I was when I showed up because of the great attitudes and energy of the employees I spoke with.

Kristen E.

Yelp
Drinks are standard. Service is very slow though. Don't come to this location if you are in a rush.

Todd K.

Yelp
While this location is close to the old one, they still have some service issues to work out. They are slow. I have been to the new location a few times and it often takes 10+ minutes to fill my order. I am sure they will improve eventually