Starbucks

OK, so I do feel like I own an apology to the person inside the store for my initial attitude when I walked inside to correct my drink. However, waiting in line for as long as I did and come to find my drink was made incorrectly was upsetting. So when I went inside they really weren’t that friendly and I had ordered something that was incorrectly made. They proceeded to redo it and it was disgusting. There was like no flavor. It was literally water. I really wish that I would’ve spoken up and I don’t know why I didn’t at that point. I was just very irritated because you pay almost 5 dollars for a refresher and it’s incorrectly done fine but then it’s not even made correctly? I’m sorry I just feel the customer service should have been a lot better.

This location moves very slow. I try avoiding coming to this location but it’s the closest to me; every time I come I wait 10 mins for my order, not even exaggerating. It could be anytime of the day, I could order inside, go drive thru, even order through the app ahead of time and I still be having to wait a while to receive my order. This location needs to do better and find some sense of urgency. I never leave reviews or hardly have anything bad to say, but this is very frustrating!

Stopped at the Woodlake Starbucks! I go there every morning with my girlfriend!!! On Labor Day Jess really helped us out when we ordered the item wrong on the app.

Came here with my daughter to get her a cake pop. The outside line was long, and she wanted to go inside anyway, so we did. Took forever to park, because the drive thru line was poorly designed. Upon entering, we looked at the display case, and it had lots of little bugs inside (I circled these in my photos). I guess I should have turned around then. Ordered, then was told to wait. Every other time, they get me the food while at the register. After 5 minutes, I asked about the treat. Was given a blank look and told it wasn't ready yet. (Um, you don't have to make them...) After 10 minutes, I went back to the register, and a different person greeted me. I told them I had waited 10 minutes for one cake pop. She opened a container, pulled it out, put it in a bag, and I was on my way. It was such an unnecessary wait. The customer area was dirty, littered with used masks and straw wrappers. People behind the counter moved slowly. I won't be back.

Usually this location is spot on but I haven’t been here in awhile I will say the employees were friendly but either didn’t listen or don’t care I asked for the caramel Ribbon crunch with no whip an almond milk what I got was blended up Caramelish ice almond milk no ribbon no crunch an barely any Caramel I also ordered the Bacon and Gruyère egg bites the cashier put egg white and pepper egg bites which I didn’t notice until I was back in the truck and on my way for $14 it’s very disappointing that something so simple could be this bad.

We regularly stop by this Starbucks. We have our regular drink that we order but this time we learned it was no longer on available and that they were making some changes to the menu. Zack was at the window and took some time with us sharing the changes and how we could order our drink. Even shared the price point difference. Superb customer service. He later told us he was the new manager there (we could understand why) and if we had other questions to reach out. He also asked us our names. WHO does that! Zack does!!!!! And we appreciate it!!!!!!!!

Edit: original 2 ⭐ ⭐ since this original post the store has taken great strides to clean up the issue, which I believe just plagued the newly opened store. So I don't typically leave negative reviews but I will let the photos speak for them selves.

Mrs. Shannon and mrs. Sara are the perfect examples of customer service. As a mom of a nonverbal autistic child, they dont make me feel bad if my child gets into things, they actually embrace it. They have the best conversations. I know if im having a bad day, i can go in there and get my boost of energy and confidence. Thank you ladies!!