Starbucks Coffee Company

The staff were very welcoming and genuinely trying to lift the mood early in the morning for tired travelers, which I really appreciated. The line to order took a while, but once I got through, it was worth it. The food and drinks were great — the strawberry cold foam matcha was delicious, and the bacon, egg, and gouda sandwich was hot and fresh. It really helped get me through my flights. Prices were a bit high, but still decent overall.

Horrible service and attitude, 4 baristas just talking and laughing nonsense, took more than 15 minutes to make a simple strawberry refresher . When I kindly ask her if I could get my order ready , she gave me an attitude! The barista that took my order was a black woman shakyra as my receipt says !!

I stopped into this Starbucks location while traveling through the Atlanta airport, and I have to say the crew here works incredibly hard. With the nonstop flow of travelers coming through, it's impressive how efficiently they keep things moving. The staff comes off very direct, but it's in a way that still feels welcoming and friendly. Honestly, they kind of have to be. They're dealing with exhausted, rushed, and sometimes overwhelmed travelers from all over the world, and they handle it with professionalism and focus. The setup of this location makes things a bit challenging. If people don't step to the side while waiting for their drinks, it completely blocks the terminal walkway. Because of that, there was someone consistently reminding customers to move over, which was clearly necessary even though many people seemed unable to follow basic cues or common sense. Despite the chaos, the team stayed on top of things and kept orders moving quickly. Drinks were made efficiently, and the staff remained composed despite the constant distractions and congestion. Overall, this Starbucks deserves credit for handling a tough environment really well. Great teamwork, solid service, and a crew that clearly puts in the effort every day

I walked up to the worker, she asked how I was. I said good, thank you. I don't think she heard me, and replies that I'm rude and other crude remarks (within 10 seconds of being there). After that I ask a question about an item and she returns with more attitude. I'm a non-confrontational guy and have only complained about service twice in my life before, but I will not be returning to this location again.

There was a tall young lady, who literally barked/yelled at the patrons because we entered the line incorrectly (it is poorly labeled). This young lady is easily identifiable as she is by far the tallest of the employees working 2-3-26 at 4pm. I am not surprised the reviews are already poor as a whole, but hopefully management will see this as a wake up call and rid themselves of this rude giant. I have no doubt, unless this woman’s attitude changes she will always work fast food.

I placed a mobile order, and they either never got it or someone grabbed my food. I waited at the mobile counter for 15 minutes, while it was not busy at all and there were 5 employees. No one bothered to ask me if I was waiting for an order while I was the only one standing there. Other people were walking up and ordering and getting their order quickly, while I'd ordered early and was left unacknowledged. Once I flagged down an employee, they were happy to remake my order, but seriously, they could have been more proactive. There were 5 of them chatting away with each other and other airport employees, completely ignoring another customer. Seems like a bunch of teenagers working their first job ever, so they could stand to hire someone with experience to wrangle them and show them proper customer service.

We went to this Starbucks to get some drinks and snacks before we had our flight. I’m not a usual SB person, but I had some giftcards so I figured…why not?! We ordered our drinks and food and the associate was just phenomenal!!! She was so sweet and courteous. Considering it was closing time, I would never have expected that energy but she was phenomenal! I wish all employees were like her. Please recognize Chevelle, she made these two travelers a lot less weary for the wear.

Made a preorder coffee order and I waited 25 minutes for a simple black coffee. Went up to ask about it and they said nothing they could do, had to walk away without my coffee. Avoid at all costs!!!

In international terminal, Hartsfield airport. The order line was fast, the pick up was about 20 minute wait. Factors contributing are, on Christmas Day, 10:30am Thursday. Staff seemed friendly to me not getting upset over picky customers. Food and drinks were made correctly and hot. People around us were having complaints over orders but we didn't.

This Starbucks has the worst employees ever. Not welcoming at all, they definitely don't care about you or your drink. They need to get rid of these employees and get a whole different team.

WORST STARBUCKS EVER! I know better than to use this Starbucks as I've had issues in the past at ATL airport in Terminal "B" but I attempted to give them one more try and again my drink was wrong and they argued with me about it and wouldn't remake it. Very frustrating. I wasted over $9 for an incorrect drink. I have this drink EVERY DAY so I know what it should taste like and this was not right. Ugh

Can't even rate this a 1/2 star..... bad attitude all around from every barista from the moment they take your order. This has been my 5th time here only because it's the closest place to get coffee at the International arrival area at Hartsfield Airport. To make matters even more so disappointing I ordered a Venti green tea cold( no ice), the barrista hands me a Venti cup with maybe enough tea for 4 sips ....according to her, it's the new Starbucks policy. She explained ice is their filler for drinks therefore the amount served is what I get.... unbelievable.

Starbucks is a classic place. With each location you hope for quick and efficient service and that was the case here. Good location.

I prefer early morning flights and this airport location was the only restaurant open at 4:30 in the morning on a Saturday. I was able to walk up and place my order despite there being at least ten people waiting ahead of me. They were getting orders taken and prepared rather quickly. There were at least three people behind the counter. I ordered a Gouda cheese and egg muffin and a matcha iced latte. Everything tasted good. I expected the grande drink to come in a bigger plastic cup, but it was still good. It was served in a smaller hot beverage cup. I probably waited a total of 6 minutes for my entire order to be finished. The hardest thing was hearing your name called because there isn't enough space for everyone to stand directly in front of the counter. I was seated around the corner in a chair. The seating area was comfortable though. I'd definitely come here again if I am at this gate in the future. Gate F y'all; check out this Starbucks location. You won't be disappointed.

C-16 Starbucks , it took over 35 minutes to get my mobile order, 25 minutes beyond the estimated app time... worst Starbucks I've ever dealt with... they said they were understaffed - the manager was doing her best, but way beyond ridiculous

I was the only one at the location at 10pm (not busy what so ever) politely greeted the barista and she just asked what do you want lol I ordered my wife a lavender matcha iced coffee and she just stirred the powders together instead of blending it so when she drank it was nothing but powder. Asked her to please remake the drink and she said nothing just made it the same way even though we expressed the problem and proceeded to charge us for the new drink. At $15 for simple coffee this was unacceptable. We threw them away... Very disappointed with this experience...

Zero stars! This is in terminal B by gate 14. 7 staff doing nothing. Long line of people. They are gossiping and horsing area. Staff is rude and if you dont tip no drink for you! All need to be fired immediately! Btw i ordered a black coffee, took over 10 minutes. Really?????

Absolutely too many people in here for me to be waiting 7 minutes on baked goods thats already made. The staff were laughing and giggling instead of doing their job. Ridiculous.

A decent Starbucks. Only three or four people in line when we visited plus I was able to buy another Starbucks mug for my collection.

Ordered a venti the person on the register triple confirmed my order and gave me a receipt. The woman who made my drink made me the smallest size. Despite me her and the receipt saying I ordered a venti she refused to remake my drink so I paid extra for less. I was the only one there so it's not like they lost my ticket or were over whelmed with orders.

Drink tasted HORRIBLE. OMG. Maybe this is a test location for employees to come learn, or those that fail at other stores. Not sure why, but the drink was absolutely disgusting. Do not recommend.

Crazy interaction, young man taking orders was inaudible, no one could really understand him?? Everyone else's was super friendly and the cold brew is excellent. Just a very strange experience

Loud and sloooooooooow! Unbelievably bad! The worst Starbucks anywhere! Eight people working, and they're more interested in talking amongst themselves loudly and checking their phones.

I ordered my food and drink 20ish mins before getting to the actual kiosk since I know they're usually busy. I got there and only my drink was there which I thought was funny so I asked Kiana about my food and she said "it'll be right out" without even looking up to look at me. Didn't check on it, just continue doing what she was doing. 5 mins later I asked another staff member who actually checked on it and said someone must've taken it and apologized for the inconvenience, and got me my food right away. I wish the first employee I asked would've reacted that way.

They had at least 8 "workers" all either on their phones or talking through their AirPods with over 10 guests waiting for food/drinks. No urgency whatsoever and I'm assuming no management standards.

This is got to be absolutely the worst attitude Starbucks employees I've ever come across. (C37) I fly through Atlanta frequently and I don't think I've ever had a good experience to include today. They are surly, they hate working there; they close early, they're just miserable. My next visit will be to Caribou coffee, but they're probably not much better since the airport employees cross the border seem to hate their work environment. Really hurts the Starbucks brand equity and Starbucks doesn't need that hurt right now that's for sure.

Very rude workers at this Starbucks location. I have never been to a worse Starbucks in my life. Overcharged me and made it seem like he was inconvenienced to make the correct order/price. He even said to the person behind me "sorry you got stuck behind that lady." while I was standing there waiting for my drink.

This is the worst Starbucks EVER!!!!!!! DO NOT SUPPORT THE STABUCKS ON CONCOURSE F in HARTFIELD JACKSON AIRPORT. I order a mango dragonfruit lemonade & a turkey breakfast sandwich with egg & cheese. I received my sandwich first. It was overcooked in the microwave and the cheese had disipated and turkey on my sandwich was spoiled. The manager wasn't concerned enough to remove the turkey sandwiches from the menu to investigate. She simply looked at it said, "Sorry about that" and offered another selection or refund. After waiting 20 minutes, I inquired of the barista about my mango dragonfruit lemonade. She rudely pointed at my empty cup and said she didn't know when my drink would be ready. I asked for a refund because the time for my flight was approaching. For this staff to be employed in a very busy airport, retraining and customer service really need to be addressed to provide the service needed in a fast-paced environment.

Women that rang up my order was extremely inconvenienced to take my order. She ended up giving me frozen bread.

Been to hundreds, if not thousands of Starbucks across various states/airports, and have never had worse service than here. Not sure what is more shit, the coffee or the staff. Watched them ruin multiple orders and then have the audacity to talk back to polite customers letting them know of the error. To the staff, If you hate work this much, don't come. Not one soul traveling has the energy to deal with whatever asinine personal issues you are harboring. Incredibly unprofessional and a horrible first impression of Atlanta to those who have just arrived.

They don't have enough people. International concourse is very busy on Saturday and Sunday and they need to have staffing available. You only have one person making drinks. Waiting 40 mins for a Latte that we never received.

I've never waited 50 minutes for fast food in an airport until visiting the Starbucks in terminal F. Very chaotic and disorganized. Huge cluster of people waiting for their orders, line wraps around and outside of the Starbucks location, and there are no tables or seats for the hoard of people forced to wait almost an hour for their mediocre franchise coffee and microwaved meals. I'd be irritated if I had to wait this long in a real restaurant--but in an airport Starbucks!? Unreal. There was a stack of 30+ food and drink orders abandoned by people who had to catch flights. Avoid this place if you have a short layover. Or if you value your time.

Are you in the international terminal of ATL and need a caffeine fix? Then you might find yourself tracking down this Starbucks. While it's in an airport at its core it's still a Starbucks. You have your same assortment of drinks and snacks that you'd find anywhere else. There is a minimal seating around the actual store/kiosk. But that being said you have a whole terminal to find a seat in. Unfortunately you can't order on your app which would really help b/c lines can get stupid long. They got my order right and it tasted as it always does so I can't really complain. As long as the line isn't silly I'll swing by.

35 minutes between ordering and pick up in an airport. Outrageously slow. What on earth are they thinking. Drinks and food abandoned at the counter because of the wait. I wonder just how much food they throw out each day and how much money they're collecting to do that.

Slowest, most vacant, rude, and incompetent staff. I'm not joking. My coworkers even warned me but I thought "how bad could they be?" Answer: BAD. They were capable of helping one customer every ten minutes. They moved intentionally slow and uncaring. Three employees. It was literally like the scene from zootopia with the sloth, but if the sloth was incapable of any emotion, and there were three of it. Half the people left after a half hour of standing in a line that wasn't moving. When I finally ended up receiving my latte, it wasn't even more than 2/3. I emailed corporate and they gave me a refund. Do yourselves a favor and skip this location. It's just not worth it. They act like mindless zombies.

This is the WORST Starbucks I've ever been at. They were out of everything, and to top it off, the employees attitudes were pretty unwelcoming.

Terrible Experience in ATL Starbucks so far!!!! This fat bitch with the blonde braids at the ends of her hair, had rolled her fucking beached whale eyes at me because I asked where my order was after a 45 minute wait. The Employees here are very rude and disrespectful except for this person I can't tell if it's a female or not but was nervous but nice about everything. If I could I'd give this place 0 stars, I most definitely would, bad service, rude employees and managers, strict polices that keep you from getting the most simplistic things.

It's a good Starbucks, it's kinda in the cut so if u don't know that's it's there u might not see it. But every time I been there the line hasn't been too long and the make the drinks fast!

The line is always long, but the happy smiling faces making our drinks make the time fly by!

While waiting for the Global Entry office to open, I decided to swing by Starbucks for the NEW Serious Strawberry Frappuccino. To be honest, I struggled through this. I'm not really sure how to describe it, but it just wasn't enjoyable. I was actually upset by this as a huge fan of strawberries. Overall, even though I didn't enjoy the drink, the customer service was really good. Moving forward, I'll stick to what I know and order the regular Frappuccinos.

Worst service ever! If you're in a rush and need a cup of coffee, go somewhere else. Service, staff, and drinks were horrible.

The service was terrible. Got my breakfast sandwich in minutes but my coffee took 20 mins... and only because I asked about it. Also the cashier needs a major attitude adjustment. I watched her interrupt numerous customers as they were ordering to talk to other people. She didn't get my order right and it seemed like she messed up other peoples too. Ive been to Starbucks in airports before and they are always slammed. This was not the case here. There was one person in front of me and about 10 came in during my 20 minute wait. Also, only two small tables with two chairs each. People were standing around eating. Really really bad experience!

This is a very busy Starbucks. it got chaotic. it's chaotic bc there are not enough workers. It kinda stressed me out while waiting on my flight. My drink was good.

Worst Starbucks I've ever been to. I'm a flight attendant and visit airport Starbucks daily and in numerous states and this place is consistently terrible. Terrible service given by staff and the drinks/ food equally as bad.

After waiting 20 minutes for a coffee and almost missing my flight I was extremely upset. The service here is terrible. I can't understand why it took over 20 minutes to make a cup of coffee when it was not busy.

This is one of the worst Starbucks I've ever been to. There wasn't a line, so it wasn't busy. However, they were working at a snail's pace so it still took 10 minutes for them to make my drinks. The employees at this location really don't care. When I finally got my sandwich, it was in 3 pieces shoved into the bag so all the cheese is in my bag rather than on my sandwich. They were out of sugar, so I asked them for some and they said "all we have is out there". I highly doubt that is the case, but even if it was, how about saying "I'm sorry, we've completely run out". Horrible, horrible service from lifeless employees

Terrible place!!! Rude staff, unable to make the right drink for you no matter what you order! Taste is always off. I'm writing this review just because this was the third time I was having a bad experience in this branch. Stay AWAY!

Waited half hour for one grande frap!!! To be fair they were understaffed. However people who work here are not Apple store employees at Genius Bar.

This place is terrible, opens late and it just us terrible. Drink from the toilet and you will be happier

What you would expect from An airport Starbucks. The line waxes and wanes, making wait times hit-or-miss. There's some seating strewn around the place, but it can be hard to get to because of everyone's luggage. Large selection of items in the pastry case, and a pretty comprehensive drink menu too. Customer service left something to be desired for sure. I asked for a plain bagel wth butter and was flatly informed by the cashier "No butter! Cream cheese." without any eye contact. When this change meant I had to pick a new item, she impatiently sighed while I made my decision. Like other reviewers have noted, there are a lot of side conversations going on that take away from attention better focused on customers.

This is your typical airport Starbucks. They are a bit smaller and a bit less personal than your neighborhood standard...but they have coffee and espresso drinks. Feel free to walk up to the Barista and let her know your order. Then pay and wait for through the process. When they call your name, get your drink, thank them for the service and head to your 'final destination'. I had no issues, but I have had some friends who have had some not so pleasant experiences with customer service. I might have a bad attitude if I had to deal with air travelers all day, too. Friendliness can be contagious...maybe that's why I had good service. Just saying. Happy coffee day (that's everyday, by the way).

Rude, poorly trained staff! Usually they are OK with food handling, but occasionally will break from procedure and instead of using tongs to transfer the items that need to be heated up, they will just open the package and use their hands. This they do after handling cash. Not very hygienic.

I work in the airport so I hope no one takes my review for granted. If you have time to kill, you are more than welcome to come here. You will be WAITING A LONG TIME FOR YOUR ORDER

Literally the slowest Starbucks I've experienced in 20 years. I could have grown the beans, roasted them, flown them from Columbia and brewed my own coffee in the time it took to get through the line and get my drink

Service was a bit slow but it's still Starbucks. Breakfast sandwiches ad coffee were good and staff was friendly.

Beyond slow service. They were the only coffee and food place open in concourse F at 9am, otherwise I'd have gone somewhere else. I got in line with about 20 people in front of me. Took over 30 minutes to order. Avoid this location if anything else is open. Literally anything else.

Great view from here. Electrical outlets to charge your phone or computer. Plenty of seatin. Young, energetic, respectful staff. Thank you!