Starbucks

The staff on Oct 14th, 2025 during the morning shift was so helpful and nice! Had my dog with me in the car and the drive thru staff said he was handsome. Unfortunately I spilled two of my coffees on the way to work and had to turn around to see if they would be able to remake them. When I came back the people I had just seen asked if I was okay in worry and helped me out with pleasure. Zaina seemed busy but still came over and assisted. Zaina was super nice and made my drinks. She even wrote "Drive Safe" on my cup.

I love this one, everyone is dope! But I hope whoever runs it figures out how to keep both the drive through and cafe open. I preorder on my way to work for speed..then sit in line forever while I watch my coffee get cold through the window. I feel like you should turn off mobile orders if we gotta sit through drive thru anyway. But I still love the employees here, they are always great!!

Exceptional Service and Always Consistent! Every visit to Starbucks is a great experience! The baristas are friendly, upbeat, and genuinely take the time to make sure your order is perfect. My drink is always made just right, and the atmosphere is cozy whether I’m grabbing a quick coffee before work or sitting down to get some things done. The store is always clean, the staff remembers regulars by name, and you can tell they truly care about their customers. I appreciate the consistency, the friendly staff and the quality every single time. This location sets the standard for great service and service done right!

⭐⭐⭐⭐⭐ I had the pleasure of being served by Dymend at Starbucks today, and I have to say, what an outstanding experience! From the moment I walked in, Dymend greeted me with a warm smile and a positive attitude that instantly brightened my day. Not only was she efficient and quick, but she also took the time to ensure my drink was made exactly how I like it. His recommendations were spot on, and I loved the personalized touch she added to my order. It’s not every day you come across a barista who truly cares about customer satisfaction! The atmosphere at this Starbucks was already great, but Dymend’s friendly service elevated the entire experience. I left feeling happy and satisfied with my coffee, and I can’t wait to come back and see her again! Highly recommend visiting this location and experiencing Dymend’s excellent service for yourself! 😊

We love this Starbucks. Staff is aways sweet and kind. Even when they are super busy they are friendly and always make our drinks quickly. They take good care of not only us, but our service dog as well. They spoil her with pup cups.

Make sure you check your order before you leave. This location is constantly getting orders incorrect. The blueberries I had to go back to get are 2 days past the enjoy by date. I’d recommend going to the Conyers store on Salem.

Truly dislike giving negative reviews. I ordered a drink straight from the menu. The drive-thru got it wrong four times. Finally left as the line was getting longer and longer. I reached out to Corporate and they never got back to me with resolution. Asked me for a receipt (which I wasn't given) and finally told them that their service was the same as what I received in the drive-thru. Why is this acceptable behavior?

By far the worst Starbucks, they make mistakes and blame the customer. For example, I ordered a protein Matcha, she brings it to me hot and tells me I ordered it hot. On the menu itself it is Iced, the fact that you come to a customer and say such a thing is very absurd. Then you order from the app, for example, I ordered a cheese danish on the app and I am waiting for at least 10 minutes, someone come over and say what are you waiting for, I tell them and they say oh we are out. So why did I not get a notification, why did it take you so long to ask after giving my drink. Please higher management, help them with customer service, please!!

Ordered Starbucks Covington, GA. Moble order at 6:08 pm waited 18 minutes in drive thru our coffee was cold. They remade and we had to go in and get our order they forgot us. We left there at 6:58p. They need better supervision at night.

Draw strawberry açai is the best thing in the world it's like I don't know how much cost but it's not that expensive I don't know where you go to videos so no because the lemon cake is hundred percent The best lemon cake in the world . The service so Fast I was almost late and I was able to get to work before seven -

I went to Starbucks on Saturday 1/4/25...when i walked in, no one greeted me, i stood at the register 3 min before someone came to take my order. The staff just was not pleasant....lately when coming to this location its has been very slow and they seem behind. Not sure if its a staffing issue or an efficiency issue, but I was not happy with this visit at all

This location is a disappointment. The drive thru line was long and slow (30+ minute wait) Location was out of some flavors. Cup was full of ice. I will not be returning.

Never thought I'd be reviewing Starbucks. Definitely prefer local coffee shops, but after tons of Christmas gift cards, I had to put them to use. Also the Covington/Conyers area doesn't have much to choose from cafe-wise. There is Bread and Butter, but other than that there really aren't any local coffee shops. I think there was one in Conyers, but I am pretty sure it closed. ***LOCATION*** Right on 278, and just down the street from I-20! Really easy to access and plenty of parking in the shared lot. There is a strip center behind it, with all of the parking and then the Starbucks is in the lot right next to the road. ***STAFF*** They were very friendly and got my drink out quickly! ***EXPERIENCE*** The main reason I specifically wanted to leave a review. I have never seen a better interior at Starbucks (and I have been to Starbucks Opera in Paris lol). The inside is huge and ideal for working. There is even a glass quiet room you can go for meetings or calls! There were plenty of outlets everywhere. It was very clean and quiet and the decor was nice! The way the layout is, also provides privacy for everyone with the rooms being separated. ***BATHROOM*** Very clean! ***CONCLUSION*** If I'm in Covington, I would definitely come back here if I need to get work done. Usually will go to Bread and Butter, but if I really need a quiet space, the working room here is perfect!

Tried to order 2 beverages and was advised that the order would take 20 to 30 minutes to prepare. She said she was short staffed-I said for these prices you need to close for the day. Grade F

Terrible... stood waiting to place an order for 10 mins with no one being willing to acknowledge me waiting at the counter... three working. Yes the drive thru was backed up.... But would have been ok if staff would have acknowledged I was waiting... but looking at other review, it seems this is not unusual

Everytime I've been to Starbucks it was quick, friendly and fast. I haven't been inside yet, but I would imagine it's nice! I've never been disappointed in my drink orders or food.

Worst Starbucks ever. The store says open, so I place a mobile order 15min in advance of arriving to the store, and there is a sign on the door saying " inside closed get in line for mobile order " What is the point of even mobile ordering??? Long story short the line was almost in the road, just save your time and money and drive 10 more minutes to the Starbucks on Salem Rd. No matter how busy the salem location is they will always be open on the inside and they will have your order ready by the time you walk inside, like a mobile order should be....

No hustle and VERY slow. I've been in this Starbucks many times and wait at least 15 min, if not longer, every time. Doesn't matter if they are busy or not, it is still slow. The people are nice, just slow and move like molasses. They have 5 ppl on staff and can't handle the business that much busier Starbucks handle with less people. Just zero sense of urgency. So if you are in a hurry, don't come here.

This place is disgusting dirty, and staff was very rude. I enjoy drinking Starbucks coffee but I will never return to this spot again.

Hands down; the most incompetent location that exists far and wide. I was so excited for my town to finally get a Starbucks but I have NEVER, NOT ONE SINGLE TIME, gotten a correct order from here. I will drive to Salem Rd every time!! Maybe train the baristas better ? I honestly don't know what this locations problem is. It runs literally from one end to the other: from placing your order to taking your first sip. The cashier doesn't listen, the batistas can't follow directions, and they do not like to fix their mess ups. Pathetic. The drive thru is always 6 miles long. Expect to spend a minimum of 30 minutes here every single time.

No menus in English. No idea what they have to eat as they don't display anything. Also they can't give you a recipe. We arrived at 8:45 and the barstools are still on top of the tables.

Disappointed to say that this location in Covington GA was worst Starbucks experience ever. It took 27 mins to get 2 coffee's. Cleanliness was disgusting. All trash bins were full. Tables had not been cleaned both inside & outside of the location. It wasn't crazy busy as it has been in previous visits, so we were baffled. Staff dismissive when voicing cleanliness concern. Seating accommodation taken away due to Starbucks staff meeting. Mgr conducting mtg just walked away w/out any action. It had just rained so most of the outdoor seating wasn't available bc it was wet. Sadly, even the local priest who stopped in had no prayers to give & just left. This location frequently has inside service unavailable w/only drive thru opened. (Presuming due to staffing issues.) Also, this location closes earlier all the time than the posted hours,making it hard to depend on going in there late in the evening. On a positive note, there are sev workers there who are personable, & have a good attitude, but none were there during this visit. The coffee was hot & flavorful, however, it shd be noted they were out of Cinn Dolce powder. Plain Cinn powder was used. Quality service at this location is not consistent. Confirming that the trash was emptied 90 mins later as we were leaving. Overall a disappointing afternoon at this location. Why?

Thank the coffee gods!!!!!!!!!!! A very nice Starbucks. I'm from a place that has a Starbucks on every corner, so I can say with certainty, we REALLY APPRECIATE THIS LOCATION!!!

I get coffee here almost daily, so I've learned to be patient and order ahead. And I understand restaurants run out of items. This morning I ordered my usual cold brew and was informed there was no ice. Not really a big deal, I just added my own. This location needs some help! It seems like everyone is exasperated most of the time. And they're interactions with guest come across as rude.

The worst Starbucks I've ever been to. Mobile ordered at 9:06am and waited until 9:33 to ask if the order was going to be ready soon. We were then told other individuals had been waiting 30-40 minutes and they "didn't know" about our order. We ended up leaving without our stuff

Personally I'm happy to get my Starbucks fix without having to drive to the one near Conyers. For all of the negative reviews, all of the stores in the Atlanta area have similar problems because there are so many people living here. Many of the negative reviews appear subjective to me --especially the ones with the shameless plugs trying to get you to go to another ( ***cough **cough Bread and Butter) coffee shop where the service is the same as this Starbucks --yah I've had coffee there btw. Anyway, the inside of the store is open and yes some crew members are new. My experiences have been great. My order was correct and my sandwich was hot when I got it. I placed it inside the store and it didn't take 30 min. The staff is friendly and happy and excited to be there.

Hands down one of the 2 slowest stores I have ever been in. The other is in Conyers, GA. Nice staff but it took 31 minutes to get my 9 drink order. They are in no hurry here and do not prioritize anything. Next time I will order from dunkin donuts and I can't stand them.

All the baristas are so kind at this location! We visited the first day that they opened about a month ago and the line moved quickly even though it was super long. I've been back almost every day () since then and it's always a great experience. They even write sweet little notes on the cups when I occasionally get my dogs puppaccinos! (Whipped cream in a small cup) Thank goodness Covington FINALLY has a Starbucks!

It's my closest Starbucks so I will continue to go, but be prepared for them to be out of cold brew constantly, drive through only half of the time, and even has been cash only for 5 days straight. Yes, you read that right CASH ONLY. Quite honestly the worst owned Starbucks I've ever been to.

Worst experience ever. My friends and I mobile ordered around 9:05 am and the estimated time for our order to be ready was 9:18 am. We went in around that time and our order was nowhere to be found.. around 9:30 we had asked where our order was not only did they say " i don't know" that were very rude and had horrible manners. Said people have been waiting 30-40 minutes for their order which is completely unacceptable for a fast food business. My friends & I had to be somewhere at 9:45 we ended up leaving without our breakfast and several other people also left without there's. Overall just a horrible experience. Do not order from here unless you want to wait over 30 minutes for your breakfast.

Ordered a birthday drink for mobile pickup, the in store pickup was not available and had to wait in the 30 minute plus line to get the drink that I ordered ahead for.... Make it make sense. They could at least have a convenient place where people can pick up mobile orders in a fast way.

I would give this Starbucks 0 stars. I put in a mobile order at 9:06am. The app said it would be ready by 9:18am. I walk in around that time. Someone called my name, but my order wasn't even made yet. I'm assuming they were just seeing which of those who ordered mobily were actually waiting at the counter. Which makes NO sense at all. You make the orders as they come, you leave it in the pickup area...and customers just grab it and GO!! I had somewhere to be at 9:40am. No one thinks they are gonna wait 30+ minutes for their coffee/breakfast. The baristas were BARELY moving a muscle. They couldn't be bothered. Just simply NOT doing their job. I asked about my order at around 9:33am, they said they "didn't know" about the status of my order, and continued by saying "everyone here has been waiting 30-40 minutes". It does NOT take 30-40 minutes at Starbucks. There where very few people waiting in there. I come from out of state and am used to a very fast-paced Starbucks with WAY better customer service. This Starbucks has LOTS to learn. I left without my order. Huge disappointment and money wasted. You need new people, or you need to straighten them out. Don't come here.

Poor nose-ring quality service when open...and they close at 6:00PM. What kind of coffee bistro closes at 6 ???!!! Throwing sales away and goodwill. Mind blown