Starbucks Coffee Company

The milk in my drink was overheated, which completely changed the taste of the coffee. I asked for a remake, but it was made the same way again — the milk was still overheated. Also, medium-size cups were not available at the time of my order. I paid $8 for a drink that was not made to standard. Very disappointing experience.

Ordered a hot cocoa with 1/2 almond milk and 1/2 coconut milk as I'm allergic to dairy. Saw barista scooping whipped cream off the top. Had to ask for a new drink made from scratch. Staff made me feel like a problem. Remade the drink but they didnt seem to care to understand that if I hadn't seen it happen I would have walked out with a drink that would have made me terribly terribly ill. You can't mess around with stated food allergies. Those drinks should always be remade from scratch. I wasn't mean or rude, but I was scared....and that's not how I want to spend precious Starbucks time or dollars. Left with a beverage I'm still afraid to drink because I think its the same cup and would like it refunded.

I was very tired and in need of coffee the other day and Phil greeted me with a huge smile. He made me feel seen and his energy and positive attitude put me in the best mood. He is amazing!!

Today is October 3, 2025 1 PM. I stop by and get a sandwich on the way back to work. Got my sandwich is frozen coal. Cannot eat have to turn around on Colorado blvd traffic terrible make me late to go to work and when I tell the Employee there did not say sorry or apologize. They acting very cool about what they have done to the cold sandwich that people cannot eat. This is waste of the time of people they need to make sure check the food not frozen before sell to customers. That’s a small simple thing, but can cause problem to customer with time

Phil just made my day with his positive attitude! This has been my neighborhood Starbucks for a few years and is generally consistent and has great people/management. I feel like the Starbucks drive thru, especially the morning shift, takes a very unique person. Phil is the ideal - positive AND genuine … and awake. Sometimes I’m like how are these people surrounded by caffeine and asleep/grumpy taking my order. Kudos to Phil!

Phil in the drive thru is such a gem. He is goes out of his way to compliment or interact with everyone in the line. He is so nice and joyful always!

Since when did iced drinks become 90% ice? I ordered a grande iced latte and it was gone within one sip. Starbucks has become way to overpriced for mediocre, watered down, wayyy to much ice drinks. The only good thing about this was the friendly barista.

It was my first time in this Starbucks ! It was very clean and the staff was wonderful. We were all happy with our beverages!

The sweetest people ever work here. I've lived in this area for 6 years, don't really eat out much but when I do I have never had a bad experience. Word to the wise: don't stop somewhere when you're in a rush and don't have time to then find someone else to blame when you're late!

Great Starbucks with fast and friendly service! I love the americanos here. My barista was very helpful and the coffee was great.

Absolutely the worst. Slowest service I have ever experienced! Took so long. They messed my order up 2 times.

The staff is great very kind and are super hard working but the last 3 times I've ordered my drink it's been so bad. I get a pink drink with extra coconut milk and no ice. This is what my drink has been looking like the last couple of times. There are no strawberries, there so much juice and barely any milk that if I let it sit for longer then 1 minute it's completely separates and doesn't look or taste good. I'm upset because I spent 7$ for this not to taste good. I hate complaining and asking them to remake it but this is so upsetting.

This Starbucks is located on the southwest corner of Colorado Blvd and East Arizona Ave. It has a drive-thru but to get to it you need to turn onto Arizona (just south of McDonalds) and go next to the alley. The line gets long and I have seen it a bit of a mess on that street. It shares a lot with a restaurant that also gets busy. It can be difficult to see who is pulling into where (McD's, the Taco restaurant or Starbucks). You can pull into the parking lot for Starbucks right off Colorado Blvd and then walk into the store. It is a small parking lot and that only way in/out is off Colorado Blvd. You cannot access the alley. I have had several issues over the years with coming here. Nothing awful, but orders get messed up, whether it be inaccurate or lack of inventory. That has been a bit of a pet peeve of mine. It's been over 2 years from the pandemic, I'd like to get back to living. The excuse of lack of inventory is really a code-word for poor planning on ordering and inventory. I get when they are out of certain sandwiches or pastries, but being out of a tea? I was floored by this. It isn't my favorite location but it is better than nothing at all.

At the cherry creek location on third and columbine I stopped by at six pm, the baristas celeste and dom were just magically wonderful. they made me feel so welcome and enticed to tip them well today. This was by far one of the best experiences at starbucks I have ever had. I appreciated their friendliness and passionare about their job! What cinnamonbuns!!!

I just ordered and this was how our drinks were "filled". Kinda pathetic for paying $7 for a coffee. The little amount of coffee I received was good tho.

I have visited this Starbucks on-and-off for the last few years, and I have seen a lot of improvement when it comes to customer service. The baristas deserve major kudos for being friendly and upbeat with all customers. Yes, the parking lot is small; welcome to a major city. This is not the suburbs.

This is a Starbucks like any other with two notable differences. The staff that I encountered were exceptional in their speed, courtesy, and customer service. It was a great example of how small changes in front line workers can make a huge difference. The other is the parking lot... which is among the WORST IN THE AREA. You can only get to the drive thru a half block away and there is nothing to indicate that. So you end up pulling into the tiny parking lot and spending 15 minutes getting turned around just to circle the block and get to the right place. Huge pain in the butt, and almost worth going to a different location.

The girl that makes Frapuccino's at this location, makes them different each time, and will even argue with you that it's made correctly. I've been ordering Frapuccino's for 20 years, longer than she's been making them. This place needs to hire more professional workers. I must now drive to a father location to get my drink made right.

Stopped here for our morning coffee headed back home from Thanksgiving. Ordered the Mocha warm Fraupiccino with the Sweet Iced Green Peach tea. Staff were wonderful. Place was clean. Just a happy experience.

Service is always really great even with the crazy rush in the mornings, this is my favorite location to come to (and I live closer to others).

Soooo, went to buy a coffee with friends and had to use the bathroom after walking several blocks to get there. I'm told.." I'm sorry, bathrooms are not for customers," I'M SORRY..WHAT ????...THEN I GUESS YOU DON'T NEED MY BUSINESS !!!! Who ever heard of such a ridiculous thing? Especially for a paying customer? Later Starbucks !

I have been here a few times, the orders constantly get messed up and the service is slow, even with only a few in line. The last order was filled over halfway with foam and 3 sips of actual drink.

I have stopped here a few times, and definitely won't be back. The orders here have been messed up every time, and they are not friendly staff. There are many better coffee spots in the area, don't bother with this one.

They made my drink a venti when I asked for a grande and still charged me for the venti price. The woman at the window was so visibly high it looked like she was in slow motion. Just so painful to watch

This has to be the most idiotic designed Starbucks I've seen yet. I saw the mermaid signage and pulled in to what I thought was the lot/drive thru. No. This was some dead end for the place next door. Should I enter this at McDonald's? I am confused. I didn't have time to figure out where to enter the drive through as I couldn't back track back on Colorado. Whatever genius designed this place also failed to connect the parking lots. Maybe it's a place called Wahoo's I pull into to get to Starbucks? The pictures posted sure look like it. So confusing. What's going on here? Ahh the joys of living in suburbia. :-(

I have a hate-hate relationship with this Starbucks. The only reason to use this location for your coffee addiction is for the drive-thru. And that's the problem. First, one has to know how to access the drive-thru. One would think that it would be obvious since it's on freakin' Colorado Blvd., the busiest street in the state but noooooo, it is not at all obvious. The entrance of the drive-thru is found off Arizona Ave. and NOT Colorado Blvd. Duh. If you are going SB on Colorado, you make a right on to Arizona and then an immediate left as if you were going into the Wahoo's parking lot to enter the drive-thru. If you are going NB on Colorado Blvd, you are screwed and should just find another location to get your coffee. Seriously. There is no way in hell that you are going to be able to make a safe left turn onto Arizona. If you insist on doing so you are on your own. Have your insurance agent's phone number handy, you'll need it. Once you manage to find the drive-thru the fun is not yet over, not by a long espresso shot. Hopefully you are not attempting to get coffee between 6:50AM and 8:40AM because the drive-thru is backed up all the way to the street so you must wait until the slowly moving line of cars advances for you to take your place in line. If you courteously use your left turn signal to let people behind you know that you want to turn you will be honked at and verbally assaulted by self-absorbed luxury car driving a$$holes. Your heart beat now sufficiently raised, you begin to wonder if you even need coffee. The timid and easily bullied will move on and not wait to make that left turn, but not you, because you have coffee obsessive disorder (identified in DSM-5) and are as obstinate as the person behind you who ceaselessly continues to honk and curse. Because of your coffee dependency you have now backed up Arizona Ave. all the way to Colorado Blvd. telling yourself the whole time that it's not your fault. Did I mention that the McDee's drive-thru empties out right onto Arizona Ave. too? Oh yeah, you'll also be blocking their exit on to Arizona. You have no choice however because you've made the commitment to that left turn. It is not as easy to ignore the epithets being spewed from the McDee's person since they are facing you, but you do, determined to get your coffee fix. Pro tip: a ball cap and dark shades facilitates this process. The coffee is exactly the same as at any other Starbucks.

@Starbucks A filthy location with unkept tables, crumbs and such all over the floors, unstocked napkins and general chaos with the heat cranked up to suffocate and steam the customers. Employees pawn each task off carelessly to other employees. Decent coffee. The Americano was OK. The banana bread was dry. You needed a chaser of liquid to get it down. I am sweating so much just sitting here. If I could strip down to the undies to stay cool I would. Plenty of other locations are everywhere. Go elsewhere. You'll be glad you did.

Literally no idea how this *$ only has 2.5 stars. Maybe people are coming with ridiculously high, unreasonable expectations? Every time I have come here it has been clean, the drinks have been consistent, and the staff has been friendly and fast. Matt, in particular, is great at what he does and seems to genuinely love taking care of customers. He'd make a great bartender as he's great at multi-tasking while also making those personal connections. I will continue to be a customer here and would recommend this location to others.

Worst Starbucks location I've been to. The last 5 times I went through the drive through my drink was wrong. That's $30 worth of wrong drinks. I will no longer be visiting this location even though it conveniently has the drive through. The very last time my drink was wrong I asked them to change fix it and was given attitude by the cashier. Absolutely absurd for how much they charge and how low of quality their products are. Don't expect anything good at this location. My suggestion- order a black coffee; it won't be made wrong.

Probably the worst Starbucks in Denver! Rude staff overall unpleasant experience. Being short staffed isn't justification for being rude to paying customers. Save yourself a trip or even better try the Starbucks by Target on Colorado Blvd better drinks and better vibes!

Ok for the few times I have a craving for Starbucks. 6 AM rush is chaotic in the drive up you enter off the side street across from Mc Donald's. Frequently this drive up backs up onto the side street. The store is small inside but the staff is friendly. It always seems packed when I go for a 10:30 break from work. They even have outside seating for those nice spring/summer/fall days. As others have said, parking can be a mess here. Overall, a solid A-OK.

Ok, love this Starbucks during the day (mornings), efficient, friendly, clean. But I've been coming over here every Wednesday night for the last month....due to a work schedule...and the service has been extremely poor....wrong drinks, 3 out of the last 4 times, disorganized staff, asked to repeat over and over again....then waiting a ridiculous amount of time for a hot chocolate or vanilla latte....(while watching three staff carry on about other people, mind you) only to leave the drive thru with the wrong drinks (asked for a cold brew with sweet cream three weeks ago and got iced black tea with sweet cream???). Again, typically really like this Starbucks during the day, but this Wed night thing is making me look for somewhere else to go....that's why I've waited so long to write a review...was hoping it'd get better...I'm not sure what's needed....more training? I guess going to the Barnes/Noble Starbucks will be the plan from now on. Just FYI

Horrible service. Went to drive thru and ordered breakfast. Said they accidentally dropped it on the floor and were making a new one. Man at the window told me I had to go park and they would run a new one out. I get, things happen. I said there was no place to park and he told me to park in the handicap space. That it really didn't matter. I am not a handicap person and he said it didn't matter. Took almost 20 minutes for them to bring them out. Horrible.

This Starbucks was very cold (temperature wise) the coffee was decent but one employee was spraying bleach on the same table we were sitting at and it had a harsh chemical smell the rest of the time. It was very poor service. The layout was good but the quality service itself was not the best at all.

Literally the worst Starbucks location I have gone too. Typically the drinks aren't consistent and the lack of caring about customer service is evident. Hey management, maybe make some changes in how your employees treat people?

This is my most favorite Starbucks!! The baristas are always super friendly & extra generous to their customer!! This Starbucks supported several teachers in their strike!! Highly recommend this Starbucks.

SKIP THIS LOCATION! They are terrible and never make drinks correctly and it has happened every single time I stop by. I ordered a green tea lemonade and once handed to me, it was plain tea. I asked the barista at the window if they can make it correctly and instead she handed me a small cup of lemonade on the side. As a partner, follow the recipe cards guys! It's not hard to actually shake teas and make drinks correctly. I literally live right across the street from this location but will ALWAYS happily drive down the road to the new location in front of target. They ALWAYS get the drinks right and aren't rude. I'm SO happy I didn't transfer to this location, they are terrible.

This is the worst Starbucks in the area. I have been here a few times and every time they mess up my order. I always order a Trenta Iced Green Tea with easy ice and 6 pumps of cane sugar. Every single time I'm handed a full cup of ice with a splash of unsweet tea. I have even tried ordering it without ice and am still handed a cup full of ice. When I ask then to take it back and make it without ice like I ordered it, I'm given attitude then practically thrown my drink that then tastes like water. I'm done with this because paying almost five bucks for an oversized water or a cup of ice is beyond ridiculous. There is another location in the Safeway that although you have to go in, never messes up my order.

There is something really strange going on with Starbucks. I've only found one Starbucks, in Colorado on vacation, that supplies Splenda to the customer...now I'm in the habit of bringing my own. It all began when I ordered my favorite drink...Very Berry Hisbiscus only to be told they were having a problem with 'the berry distribution'. Not long after the entire drink was taken off the menu. In the middle of summer. A few days ago I ordered a toasted bagel (the only sandwich they weren't 'out of' and there was a piece of white plastic inside the cream cheese package. I'm thrilled I noticed before I choked on it. I was told by a manager of the store there is a shortage of employees...it's why there's a 'we're hiring' sign in most of the locations. It could be why there's a distribution problem of their products...nobody to distribute to the stores. This company, with all the billions they make, needs to get their act together. Quit blaming your problems on Covid. It's a lame excuse at this point. Oh and BTW....don't think I'm stupid when I order a triple berry yogurt and the container is half full. It's happened more than once and if this is your way of recovering your losses then you're not only cutting costs at my expense but you're sleazy on top of it.

A Starbucks drive thru wins me over every time. The lazy side of me is happy when I can stay in may car and still receive my delicious cup of coffee. And lets be honest, it's going to get freezing soon and staying in my warm car will have it's advantages. If you're heading towards I-25 the drive thru is very convenient. I can see how this parking lot and entrance/exit leave a lot to be desired. Let's be honest, all us addicts will deal with these hurdles if we can get a cup of coffee in the end. My drink was delicious as it should be, and service was quick. My gold card has one more star and I have a beverage in my hand. A girl doesn't need anything more.

UPDATE: Service has improved significantly.

America's lifeline. Starbucks. They have them on every corner of the town. How can one differ so much from the next? This one figured it out. I go here every morning before work to a slammed coffee shop. I actually worked at a Starbucks many years back so I understand what it's like to get through those rushes. But this place is different. They are able to add that personal touch, friendliness and morning conversation during the chaos. I love this place and the employees. Come stop on by for the same drinks with a special touch.

Update: EVERY time I ask for cream cheese they're out like figure it out if you guys always run out just order more. It's so annoying, no I don't want butter My drink was good and the people were fine, but I ordered and paid for a bagel and it wasn't until after I paid they told me they didn't have cream cheese. So I took a plain bagel with nothing. Kind of annoying check before your customers pay for it.

Here's a tip! Maybe the current staff wouldn't be so short handed if they weren't so rude and unprofessional to those who were being interviewed! I was in line when a young man was being interviewed and they started talk all sorts of hateful things about him! I was doing some homework so I sat down and watched how evil these baristas were being to a boy whom they didn't even know!!! Not only that but when it was done they asked how it went and when he started to speak they interrupted and rudely said, "we weren't asking you". I will never give my business back to this Starbucks because of their employees. If their manager ever reads this it was the workers who were there around 1 pm on Monday! You won't be getting any new hires with staff like that! Even if he got the job I doubt he will be accepting it. Sincerely, Woman who wished she stepped in and did something.

I know Starbucks is Starbucks, but kudos to the staff here! I came in to redeem a birthday reward, and only ordered a grande coffee and the barista suggested that I use my freebie on something more expensive! It's nothing major, but sometimes it's the little things that count!

They are very nice, but recently I've been going here and my cups have been feeling lighter and lighter until today, I plunged my finger down through the foam of my (grande sized) latte and it didn't reach liquid until I was halfway down the cup... I paid $4.70 for 1/2 cup of foam. Please stop doing this.

This starbucks always seems to be busy as hell. But they work hard and make it fast and easy to order and leave. Their customer service is phenomenal. Of all the starbucks I go to, this one definitely is one I always choose to go to, even if it's out of my way. Clean, friendly and great environment. Well done Starbucks! This is how you make sure a business thrives! 10 stars out of 5.

I stopped by here one day because it was the only drive-thru location I could find on my way back to work after running some errands. Seems nice enough, I got through the drive-thru pretty fast and the people at the window were friendly. One note though, don't turn into the parking lot expecting to get into the drive through. If you're going towards I-25, you have to turn right on the street in front of it to get to the drive-thru.

I work at a Starbucks to start with. I ordered a simple Carmel frappucino no special milk requested. And they used the non dairy pitcher. That is a major violation and I very kindly asked if they used a different type of milk and the barista just says oh no we just use all different kinds of pitchers. I have seen people get very sick because of things like this and that is just not okay. There are dairy and non dairy pitchers for a reason!

This is a BUSY Starbucks and parking can sometimes be very competitive! This establishment is about a half mile from my house, and on my way to work every day. I don't go here during busy times. During busy hours, I stop at the Starbucks inside Barnes and Nobles, nearly across the street.

+ Outdoor seating + Drive-thru (if that's your thing) - Cramped and difficult-to-find seating inside - Limited parking

Heading to I-25? Grab and Go - they have a drive-thru! Watch out in the parking lot though as it gets a bit wonky with pedestrian, drive-thru and parking lot traffic.

First off, I work heavily in the service industry and I know how difficult customer service can be. I go to Starbucks every single day and have been going for years. I do not usually write bad reviews but this morning I was the only person in the store and the guy working could not have been more rude to me for no reason. I was practically in tears when I left. Definitely will never come back to this store. Please work on customer service bc this is ridiculous.

Went there this morning, got my coffee in the drive thru. Ordered bagel with cream cheese except when I got to work I had someone's blueberry scone. What is so difficult to get things right? He didn't even know I ordered something else! $7 for just coffee! Are you people focusing? Most annoyed right now.

i have to say these people kind of blow my mind every single day......they are spot on and super fast, I'm not sure how they do it, most days i go through the drive thru by the time you order and go through a fast moving line your coffee is ready, i give them a dollar every day, they probably deserve more, if there is a well oiled machine in denver -----this is it....... when i go inside it is friendly and spotless, they deserve more then 5 stars........... maybe customer service still lives here............

It's a strange thing to review a Starbucks, but this drive-thru crew is reliably incredible. I can't even imagine the level of pressure they deal with on a minute-by-minute basis, considering the density of twitchy soccer moms in this neighborhood (I don't count, as a Lacrosse mom, but that's another story...) I've watched my fellow drive-thruers get all crazy more than a few times- and this crew retains their composure beautifully. I visit the drive-thru Starbucks all over town, and this is the quickest spot no question. Kudos!!

This is my go to stop on the way to work. I work nights, so I appreciate there is a drive through open at 6pm. The line, at the time I go, is never long. The staff is always super sweet. This is an efficent Starbucks that I recommend to those on the road and are in need of a quick joe fix.