Emily K.
Google
I’d like to start this review off with saying that I have been a customer since this location opened.
Never have I been so disappointed and unhappy with my visits here than the last 4 times I have got a drink and/or food here. All visits had an issue.
The first time, I came on the day of the pumpkin release. I got a SHAKEN oat milk espresso with pumpkin and the drink was not shaken and literally looked like the pumpkin was pumped, the milk was poured, and then the espresso was poured. It was clearly layered and not shaken at all. Not only that, for some reason, they marked it as if I asked for regular milk. I never order regular milk in my coffee let alone a OATMILK Shaken espresso. I was in a rush to get to my doctors appointment which was 20 minutes away in a different town and I couldn’t have my morning coffee on the drive there. Thankfully the Starbucks closer to my appointment place remade it for me WITHOUT ARGUMENT (Tradition location).
Next time I went to this location, I ordered the Hazelnut Oatmilk shaken espresso and when I got it the milk was curdled at the bottom and I have never seen that happen. I kindly asked the older white woman at the window to remake it and she proceeded to argue with me and say “sometimes the milk does that do you want to just try it?” NO. I don’t want to drink curdled milk lady. Then while I was waiting at the drive through window another younger Hispanic lady asked her coworkers, “What’s she waiting for?” And I stated I was waiting for them to remake my coffee because the milk was curdled. And she agreed and immediately apologized. Thankfully the second coffee was perfect so I guess, thanks for that.
After this a few days later, I came to this location for just a grilled cheese. I ordered at the speaker and all was fine until I got to the window. The young black man who was working the drive thru did not say a single word to me. I would at least expect a “hello, your total is xyz…” if I’m spending over 7 dollars on a grilled cheese. Not a single word came out of his mouth even after I was saying thank you and have a nice day. Extremely disappointing.
Then fast forward to today which was my final straw and what prompted me to write this review. My mother and I stopped here so I could get a grilled cheese and she wanted a plain water with the freeze dried strawberries. They proceeded to tell us they’d have to charge us for a venti custom tea (4.95) AND charge for additional strawberries (.50). I have been to Starbucks all over the country and never have seen this happen as this is what my mother usually orders other than the occasional coffee. I get you have to charge for the strawberries but to charge for a whole tea when you are giving water only and a single scoop of strawberries is crazyyyyy. Then, when we got to the window, the young Hispanic girl did NOT say hello or the total of our order which was only the grilled cheese and a normal cup of water. Only after I leaned over and said hello? Can we at least get a hello she started talking to my mom with a “here you go” and “have a nice day”.
I don’t know if the management has changed recently or what but I’m extremely disappointed in the performance of this Starbucks location. This review will also be sent to corporate.