Starbucks

My wife and I visit this location every time we have to make our 300 mile round-trip drive to see my neurologist every month or two, even though it’s out of our way heading back home just because it’s a cozy little coffee shop with the friendliest staff and always fast service. Even though they a constant stream of customers, even in the late evening when we stop in, they always make you feel welcomed and & valued. Not once have they made an order incorrectly or failed to make us feel like we were the only customers there. For that kind of service I never have a problem with the high prices. I’m always glad that they are writing on the cups again. It was always a nice touch. And I’m glad that the chain is streamlining their menu as there was always too much and it was cluttered. Like my wife and I who always purchase a Flat White, I believe the majority of customers already have a coffee drink that they normally purchase anyway. Just an excellent location overall and I would highly recommend this location that you take the little drive there if you have the opportunity.

My sister and I were excited for a fun morning Starbucks run, but unfortunately, the experience left us feeling disappointed. When I asked for a cotton candy frappuccino — a drink that’s been trending on TikTok — the barista responded harshly, saying “I don’t know what that is,” in a frustrated tone. I politely followed up with, “Okay, can you do a vanilla bean frappuccino with raspberry syrup?” to which she rolled her eyes and said, “Yeah, we can do that,” in a dismissive manner. My sister then asked, very kindly, if she could have a brown sugar shaken espresso made decaf. As I began to clarify her order, the barista abruptly interrupted me mid-sentence and loudly said, “WE can make any espresso drink decaf,” with clear irritation. We were beyond polite throughout the interaction — we always treat food service workers with appreciation and kindness. Unfortunately, the employee’s rude and aggressive tone took the joy out of what was meant to be a lighthearted stop. She had dirty blonde short hair in a pony tail and wore round black glasses. We hope Starbucks will consider hiring team members who reflect the brand’s welcoming atmosphere. This interaction was unnecessarily unpleasant and genuinely put a damper on our morning.

i have had this many times and many different starbucks. they all make it exactly what i want. but here. it is really bad. different in appearance and taste. i pay 9$ for a glass and get this?

This is the best run Starbucks in Michigan. Staff is super friendly. Food is fresh.Coffee is brewed perfectly. 6 servers just handled approximately 10 0 in store orders.And as many drive thru orders in a half hour. A Starbucks machine. Shout out to the manager and staff. Well Done!!!

It's great as Starbucks goes. Sometimes, there's a long wait and it costs $50 waiting in like with petrol, but get I’m fueled by happy thoughts and coffee ☕️ and it beats walking in or parking in the tight parking lot. The servers are nice and the coffee is hot and tasty. I just wish it was a bit less expensive to get my caffeine fix. Today’s good mood is sponsored by coffee.

I took my service dog to Starbucks during the week of May 5, 2025. I don't remember the day. But the last time I visited this place with her, they didn't say anything. I set my laptop on the table, bought a drink for myself, and got my dog a pup cup. She literally told us that we couldn't sit in the lobby after we had our drinks. She said we could sit outside when I told her I had documentation she was a service animal. I didn't want to use my laptop outside because I was attempting to get away from home and study for my 40-hour RBT. Too many distractions outdoors. Going to Starbucks and getting my fur baby a puppy was all I wanted to do since she deserved it for handling her surgery so bravely last month and was finally able to go places again. This saddened me a lot because she's a calm and loving dog. It set me off since I've never experienced a problem in California and relocating to Michigan is already difficult. There don't seem to be many dog-friendly establishments here, in all honesty. I'm not sure I'll ever go to Starbucks again, but I don't want to deny my pet the experience since she only gets to go a few times a year. This may seem strange, but it could be because of their displeasure with her post-operative appearance. Perhaps they had different ideas because one side is shaved. I say so because, up until that day, I had no problems there. We sat inside once or twice prior. Who knows what their actual problem was. At some point, I want to get in touch with corporate. All I want to do is let them know. I don’t want anything for free, no vouchers or anything. I feel like corporate should be aware of this situation.

I visited this Starbucks location, but unfortunately, their in-store tills were not working. The drive-thru tills were operational, but when I walked in, I was directed to order online. However, the app kept giving me an error saying "Order Ahead not available." After wasting 10 minutes trying to resolve the issue, I ended up ordering through my aunt's app. But to my disappointment, half of the ingredients were out of stock. The barista was friendly, but what really frustrated me was that they didn't offer to take my order through the drive-thru tills when I was having app issues. A little flexibility would have gone a long way.

Very inconsistent. Do they even read the ticket? Depends on who is working I guess. Received a drink with no visible cream and missing the 1 pump caramel. I don’t have time to wait around for it to be remade in the morning. Went in the trash because it was not drinkable. Tasted like dishwater. Out $6. Please train your baristas so the drink is at least made how it’s meant to be. Even if the syrup was missing, it would have been fine. No cream made it impossible

Here from Cali and was searching for a Starbucks and found this one. They have a full supply of Starbucks tumblers and more. Although, I entered I still ordered on my mobile app because my order is complicated, lol. There were plenty of people in here chilling and using the free wifi. My iced espresso was made and I bounced. Thanks Emma, it's perfect.

I took my service dog to Starbucks during the week of May 5, 2025. I don't remember the day. But the last time I visited this place with her, they didn't say anything. I set my laptop on the table, bought a drink for myself, and got my dog a pup cup. She literally told us that we couldn't sit in the lobby after we had our drinks. She said we could sit outside when I told her I had documentation she was a service animal. I didn't want to use my laptop outside because I was attempting to get away from home and study for my 40-hour RBT. Too many distractions outdoors. Going to Starbucks and getting my fur baby a puppy was all I wanted to do since she deserved it for handling her surgery so bravely last month and was finally able to go places again. This saddened me a lot because she's a calm and loving dog. It set me off since I've never experienced a problem in California and relocating to Michigan is already difficult. There don't seem to be many dog-friendly establishments here, in all honesty. I'm not sure I'll ever go to Starbucks again, but I don't want to deny my pet the experience since she only gets to go a few times a year. This may seem strange, but it could be because of their displeasure with her post-operative appearance. Perhaps they had different ideas because one side is shaved. I say so because, up until that day, I had no problems there. We sat inside once or twice prior. Who knows what their actual problem was. At some point, I want to get in touch with corporate. All I want to do is let them know. I don't want anything for free, no vouchers or anything. I feel like corporate should be aware of this situation.

Was driving to northern Michigan and stopped in for a quick coffee and it took them 32 minutes to make a latte.

I will always love Starbucks! However, they are not all the same. This location was very nice, spacious seating and clean bathrooms. Everyone was friendly, except the person who gave me my side of HWC without a lid, but would not use my personal cup that has a lid. Overall, good location tho.

Took 30 minutes for a peppermint mocha, very slow service. Very small drive thru, no space to turn around and leave.

This is a great location. I can walk to it and soon the parking lot will be open and it will be safe to cross over to it from Holly Rd. The only thing I am not happy with is the cost. But maybe that is why the service is adequate, the place is busy... always but maybe that's because its across from the GB HighSchool. The place is usually clean but sometimes not. I fell in love with their egg bites. On Friday I can even get non-meat egg bites since I don't eat beef/chicken/pork or what ever on Friday. Maybe fish. But I am finding more place that offer the same at a lower price. Tim Horton's cost less than $3 for two where Starbucks cost $5.75, almost twice. What makes it worth twice? Not sure. The coffee? I doubt it. These are corporate driven prices, so the place could be a "hell hole" and the cost would be the same. Yes I will continue to go there...convience and a sucker for the taste of Pike Place coffee. My favorite coffee use to be a flavor named Yukon Gold but that was years ago.

The drinks are great and the service was excellent and the ambiance was amazing, I will come back to red cup day or the holidays

The ladies working here on Friday 1pm on April 12th could not be any nastier. None of them smile at all. They have the most unpleasant snarls on their face. It's almost as if they are in pain to work here. As if they are telling us they hate their job without telling us they hate their job. They project the most uncomfortable feeling of "it's a dire problem for me to serve you". Good grief, who hires these unfriendly folk? Heather took my order and my friends order with an offensive condescending attitude and tone. I'm curious if others receive the same type of service or perceive these girls differently?

Came in- they weren't super busy- waited over 20 minutes for our drinks. Not pleasant service either. Disappointed.

Nice new store - I love the ambiance. Very friendly people and wonderful regular customers.

The woman who was serving me was very disrespectful. She threw my food on the table. When I informed the manager, she simply replied "okay." If you're a poc, avoid.

i always come through the drive thru at this starbucks location. once maybe twice i have gone into the store since they have opened in this new location. i wanted to leave a review on how amazing the workers are here. this review is being written on christmas eve, and as i pull through the drive thru the barista working the drive thru pretended to be santa which i thought was nice and upbeat despite working christmas eve. these workers always have an amazing attitude, and the drinks are always made correctly here.

Stopped in for coffee and a bagel, a simple order. I ordered an extra large double double and a plain bagel toasted with strawberry cream cheese.now the cashier repeated my order back to me twice to confirm my order, simple right ? So what got was a large black coffee, non roasted bagel with regular cream cheese spread two inches thick. I ended up pulling into the gas station at Perry and Saginaw , threw away the tim horton order and getting a cup of gas station coffee. Avoid the place at all costs, I suggest you find a Dunkin' Donuts or a Tim Hortons in a different city. The words to describe the food and coffee is garbage, nasty, disgusting, as for the three workers who there, I'll just say the three stooges are better workers. I'm surprised this place is still in business with terrible food and service.

Staff was all super friendly. They were out of my daughters favourite "pink drink" so they suggested the passion mango drink instead. It's my daughters new favourite!! Thanks Starbucks crew!

Pretty busy location and parking can be crazy . The lot is very small and shares space with several businesses. I spent almost $25 on coffee and treats and the lids on the coffees kept popping off, there was spillage from sloppy pouring and grounds in the black coffee. If McDonald's has better coffee than you , there's a problem.

What happened to this once good coffee place. Definitely went down hill after Covid. Coffee tastes too artificial and the the inside of the store has boxes everywhere that you have to go around these boxes to pick up your drink. Service is ok but the I wasn't impressed by how dirty the place was. I don't recommend

I went through the drive through after a rough day, unknown to me my makeup was all over from crying when I went through the drive through my barista saw and offered me tissues and gave me my next drink free. Genuinely grateful and idk what her name was but I hope you see this! Thank you so much!

This Starbucks needs to be rated with more stars! I don't come here often because I live in Ann Arbor but when I do for work I always have the best experience. Today was great. There was training which was great to see since I know staffing has been crazy. There was staff who knew guests names and drinks while they were walking-in which was fantastic. My order was taking a littler longer than expected with the training and the manager Kylie was ready with a gift card before I was leaving for my next visit. All the staff was properly dressed and the store was clean outside and inside! Congrats to the Manager Kylie and her team.

Walked down to my local Starbucks in the snow at about 5pm and they were closed... again... not happy.

My family and I just stopped at this Starbucks on the way to Birch Run. It was about lunch time and the place was quite busy. Lots of places to sit and mingle and several USB outlets for all your devices. My family and I ordered our drinks and food and within seconds it seemed like it was all ready. Honestly was the fastest I think my drink was ever made at any particular Starbucks location. Staff was very friendly and cheery. We were able to get back on the road in just three minutes. Parking lot is quite a pain and there's not much room since Starbucks shares a plaza with Sprint and a a restaurant.

it's a Starbucks - you've been to one, you've been to em all - coffees good, treats are alright. The staff is nice enough, but the pace of the drive thru is ridiculous. It seems as though each and every time I attempt to stop for a coffee at this location, the line is wrapped literally around the building, even blocking available spots to park so I could just run in & go to the counter. Plain & simple, with as many baristas there are in this store, there shouldn't be any reason to wait up to 15-20 minutes in the drive thru. Do better.

Service is seriously so slow here. There is always a long wait. Doors were open today yet the register was closed...? That's poor customer service in my opinion. The sign said online orders only- what about your customers who don't have smart phones? I watched an older man (senior) walk up to the register and turn around and leave because he couldn't order "online". For a company that prides itself on being inclusive, you may want to rethink that one.

Is nice to be greeted by name, as you walk through the door. My drinks are always made to my specifications. I'm always creating new espresso drinks. Their baristas are the best. Naming one would mean I would have to name each, of them. Thanks Grand Blanc, keep up the awesome work.

Without hesitation, I think I can say this is the worst Starbucks I've ever seen. It's tiny, cramped, has unbelievably long lines inside, and it's practically impossible to get out of the parking lot or make a turn onto Saginaw Street. Beyond that, it features an incredibly slow drive-through. Think you want to wait 25 minutes in a drive-through line at a complete standstill waiting for your Salted Caramel Latte? No? I didn't think so, but it's a real possibility here. It actually happens- a lot. I've sent my drink back to be re-made twice and I've never done that at any other Starbucks location. Consistency is not this Starbucks' strong suit. Traffic congestion near this Starbucks is unreal. Sitting alfresco while sipping your drink on the patio is not at all pleasant with the roaring engines of motorcycles and SUVs zipping by. It's enough to give me a headache. The parking lot leaves a lot to be desired as well. It's like collision city out there- too many Range Rovers hogging all of the prime parking spaces by parking in two spots. At least the Wi-Fi is reliable.

Very and clean store. Staff was very nice too. Located on the main road it is quite visible. Had the cappuccino and it was just fine.

Located not too far from the freeway, this location is convenient and has a drive thru! Standard Starbucks food and drinks, staff was friendly and greeted us when we walked in. I made an adjustment to the normal recipe for mine and it was no issue. Drinks and sandwiches were out in a few minutes and we were on our way. What's not to like?

It's a Starbucks so if you are a fan you will be happy here. Staff is friendly and I have never had my crazy drinks made wrong so I am a happy customer. They do seem very slow.

I love this location, it's always busy but the employees are so sweet & are really doing the best when they're swamped. I wanna give them all hugs!!

I've never had a problem with the drinks I've ordered here and the staff has been friendly. I'm not a big coffee drinker so I'm not picky with my coffee, but when I do get coffee here I am always happy with it.

their water machine was broken or something and then we went to tim hortans and they didn't have ice capps 1/10 do not recommend. mcdonald's coffee is better than you will ever be.

1st time shame on you, 2nd ok I understand makes are made but, 3rd, 4th, 5th in the same week .... shame on me for continuing to return when you can't get my drink right. If only Bigby had a drive thru on Hill Rd, it would be worth the drive and cheaper.

This Starbucks is so messy. Boxes everywhere it's like they keep their inventory at the entrance for months.

I went through drive thru. I had to repeat my order 4x. And she repeated the item but the amount was way less then what it was. Went to the window to get my order and it was wrong. Tried to get it corrected but they had and attitude after trying to get my order correct

This is just your typical Starbucks. Staff is friendly, service is quick. The drive thru gets a little crazy sometimes and isn't always the easiest to get in and out of. They usually have a good selection of pastry items available.

We were told that they will be out of peppermint mocha until the fall?? My husband always gets a peppermint mocha and we think it's odd that this will be out. Also, no roasted ham and swiss?? My coffee this morning was gross tasting. Unless things change, we'll be staying away for a while

Worst Starbucks ever. It's too bad when one crappy worker can ruin the purchase of a single drink. My wife ordered a drink on July 2nd and when I went in to get it after waiting unacknowledged for around 5 minutes the one girl asked if I was some other person, I told her no and the name on the drink I was waiting for and what it was, she didn't respond. A few more minutes go by and she calls out a couple of more drinks. I've now seen people that have came into the store and placed orders get their drinks and leave while I'm still waiting. I saw her start to make a frapp so I thought that was the drink I was waiting for but nothing. I finally asked her if they had lost the order and was totally ignored by her, but another worker said it was the one that the piece of crap worker had started in the blender and then left it knowing I was waiting for it. I took the drink without comment. First thing my wife wanted to know was what happened for it to take so long and why her frapp was so runny. We will drive further to a better location then deal with a rude piece of crap worker.

This is the slowest Starbucks I've ever been to. 45 minute wait in the drive-thru is excessive.

The SLOWEST Starbucks on the planet. Honestly have never been to one this slow. Waited in the drive thru line for at least 20 minutes and it's a drive thu that pins you in so you can't hop out of line.

Busy location and the inside could be cleaner, if i have to stop at this location I only will use the drive thru.

This Starbucks is always packed: the drive through and inside. The staff is friendly enough and efficient. But my biggest complaint (and why only two stars) is that the place is ALWAYS a mess! Always sticky stuff on the floors, tables are never wiped down and the self serve milk, straw and napkin bar is always a disaster. Always out of milk and a mess everywhere. I understand that you're busy Starbucks, but cleanliness is just as important as serving your customers.

Its relly good im 10 so i usaly dont get caffeine my main is choclats and cream if choclate is not your thing vinellas and cream its 4 stars for tho becouse thair coffee tastes burned

Pricey and the line just takes way too long to get through. The coffee is ok but who has time for that in the morning. I love their Green Tea Latte, the staff is always nice. I just hate how expensive it is and the long wait times.

This location sucks! They are slow and they charge me .84 cents for extra cream in the drive thru, but I could come inside and get a full cup of cream for free...does this make sence? The location near my work never charges me for it. I Hate this location. They also have rude workers.

I have absolutely HAD IT with this store. The long lines every single day, terrible employee turnover where it's always a new person that has no clue, and the only consistent thing about this location is inconsistency!! I worked for Sbux back in the early 2000's and I have made the same drink and then ordered it as a customer for about 15 years, did although the prices do go up a little every few years, the drink is rang up the same every time and at every location - a triple tall, two pump white mocha, one pump toffee nut latte. In a tall size, an actual white mocha contains three pumps of white mocha and whipped cream and that is not what I am ordering. I am simply adding a bit of white mocha and toffee nut to a latte with no whipped cream. So all of the sudden today, the cashier rings me up for a white mocha with two extra shots and extra syrup for $6.08 rather than what I actually ordered for $5.88 which is order daily. I asked her about it and told her I always pay $5.88 and she got a huge attitude and called her manager over and he confirmed that they "have to charge for a white mocha," but that's absolutely not true. If you're suddenly going to change the way you charge for drinks one day and charge differently than every other Starbucks, you should post some sort of sign. I pay you $5.88 every day for a cup of coffee, don't you think that's enough? The worst part is that the cashier was very rude after that and practically threw my drink out the window and didn't say a word. Please oh please will someone else open a coffee shop in GB downtown??

They are pricey and their coffee is strong...for me, anyways...I actually prefer getting my fresh hot coffee from ARCO or McDonalds for a whole lot less!

THE BEST COOKIES EVER!!!!!!!!! And I'm not heading impaired BUT if you're deaf, they do sign language thru webcam in the drive through! So cool. Love the GB location.

Wasnt to found of the mochas but there muffins are on point maybe it wasjust the location

Long wait, slow to acknowledge/take order and sticky, wobbly tables. Not a big fan of the Starbucks location.

Best customer service! Friendly! Quick! Baristas are all amazing! Thank you for great customer service!!