Study Finds Black Baristas at Airport Starbucks Make Less Than White Baristas | Eater
"A Unite Here pay study using data collected February–October 2019 across 142 airport stores in 27 airports reports median hourly wages of $11.15 for Black baristas, $12.67 for Latinx baristas, and $13 for white baristas, suggesting racial pay disparities at the chain's airport locations. The report also says those airport outlets did not close for the national day of racial-bias training that affected about 8,000 company-owned stores, and alleges additional workplace issues including misgendering of LGBTQ workers and managers instructing immigrant staff to stop speaking their preferred language. Those airport outlets are typically run by HMSHost (which had an exclusive partnership with the chain until earlier this year); HMSHost has called the disparity claims “completely untrue,” attributing differences in part to variations in average tenure among racial groups—a rationale the union says does not explain why tenure differs. Corporate policies highlight progressive benefits and 100 percent pay equity across genders and races in company stores, but corporate representatives declined or did not respond to requests for comment in coverage of the report." - Jenny G. Zhang
I was really disappointed with my iced matcha latte. It was overwhelmingly sweet, almost like drinking a cup full of sugar. I was hoping for a balanced, refreshing flavor, but this missed the mark entirely.
M Genesis
Google
Horrible. I purchased a salted caramel cold coffee through the Starbucks app. My total was 7.92. I looked at my credit card app and they charged me 25.00. I called the number to the store listed on the app and it's disconnected. I guess since I was traveling ( they are located on concourse C in the Jacksonville International Airport) they figure they can overcharge
passengers they may never see again. Check your card purchase if you go to these rip off artists. I will NEVER drink from a Starbucks again because of these CROOKS.
Cindy B.
Google
I’m guilty of paying over $10 for a coffee yes. However that coffee really should be worth the $10. The caramel macchiato I got was not flavored and the. Just sauce poured in I guess to add flavor. Sorry please do better. I know you are very busy but don’t compromise quality when we are paying a lot for a beverage.
Jared S
Google
WHAT A TERRIBLE STARBUCKS!!!
Only 2 people in front of me and still it took almost 20min for my coffee — largely due to the employees being more wrapped up in their conversation than the customers they were serving!
To make matters worse, store was dirty with nothing stocked.
Definitely will NOT be back!
Chloe Jones
Google
mk lemme just say, drink was fab, panini was fab AFTER THE BAG THEY GAVE ME RIPPED AND IT SLIPPED OUT ONTO THE FLOOR. i did still eat it so it was fine, but did have a slight mental breakdown, so therefore, 2 stars are given. ❤️
Olivia Fuller
Google
I got the shaken hazelnut espresso which has always been good. But when I got it, it tasted so watered down. I didn’t want to go back and ask for a new one since I had such a bad experience with the girl making the drinks. I had asked her for a water at one point and 10 minutes went by without getting some water from her. I didn’t even ask for ice. I printed her again and this time there was no answer. I was so thirsty after eating one of the Perfect Peanutbutter bars I really could have used some water and I was so nice about it. When one of the other girls came along, I asked her and she made some water for me right away. The other girl completely ignored me. She was an African American woman with a few blonde strands in her braids. It might benefit the company to have a conversation with her to button up her customer service skills.
Steven Nguyen
Google
Good taste cappuccino coffee and matcha green tea, decorations normal, staffs nice, this coffee shop free ice water
sienna king
Google
Usually I love Starbucks and never have any issues, however I got my drink after waiting half an hour and it wasn’t right. I asked the worker to remake it and she wouldn’t. I ordered a strawberry Açaí refresher and it came without strawberry’s and there was almost no flavoring. 95% water. If I’m paying 6$ I want more than flavored water :(