Julie G.
Yelp
If I could give this Starbucks a negative rating, I would. Why? That's a good question-this is my most recent experience there, which duplicates almost every single visit.
It's Friday around 10:30am and I walk into the Starbucks. This newly renovated location seems both colder and smaller than it was previously. I don't mean cold temperature-wise, I just mean the over all feel of the place; just not a place you feel welcome in. Why? Because you are not welcome; at least not by any of the at least 4 employees they have behind the counter.
I am thrilled, there is no one in line! I walk right up and order my coffee. This is when trouble ensues. Why? Let me tell you, the 4 employees seem shocked that I am there, at Starbucks, ordering a coffee. Immediately, one barista takes out a clipboard and starts writing something. The one who actually took my order is frozen in fear-the phone is....ringing.
She asks clipboard if she should answer it and clipboard says yes, but is clearly perplexed herself by this strange sound.
The 2 employees who are making coffees are clearly making to go orders because, as stated, I am the only customer actually there. I do understand that there is an order in which these drinks are made and I do not expect to "cut" in front of the to go orders placed before my coffee. While, I wait, these 2 are taking much needed breaks making drinks so they can have a conversation. When they begin making drinks they talk loudly to each other, over the music, and over the blender. They cannot multitask so many breaks are necessary. I want to tell them to focus on the task at hand but that doesn't seem to be my place.
Now, people are starting to walk in and gather around the to go area. These people, one in particular start to look angsty. I get it; along with a very loud conversation going on between the two people making the coffee, there are two people who are doing nothing. The clipboard has been set aside and the phone conversation is long over, still, they stand. They wait in silence for more orders to come that will take forever to fill because they have to do their standing instead of helping make the orders that already exist.
It was 12 minutes. 12 minutes before I actually got my drink and the frustrated to go customer was still waiting.
12 minutes-one drink-4 employees-no line-loud music, louder blender, so even louder conversation.
Was about 65 degrees outside and at least 117 degrees inside, which is far from an ideal waiting temperature.
This Starbucks has always had issues with the staff being generally terrible, but I thought this facelift would be a fresh start, unfortunately, the employees are still pretty incompetent.
