Chelsea K.
Google
I live in the neighborhood and come to this Starbucks in particular because of the phenomenal service I receive from Nev, Juan and Sam. I come about 4 times a week( sad to admit). Several months back the moral of the store went down. So as my long review starts, I went in on a Saturday morning, watched this "manager" do nothing to help his clearly understaffed location. He seemed helpless like a trainee but wore a manger name tag I waited over 25 minutes for a basic iced Chai asking 2 times during my wait where my drink was? (Did he forget to put it in the system since he obviously did not know how to take an order or payment.internal thoughts) This man informed me in such a annoyed tone that mobile orders take priority I then informed him I've been waiting 25 minutes and seen at least 20 people come and go which is ridiculous, he denied me a refund or gift card, probably because he didnt know how to produce one. Then extremely rudely demanded an employee standing next to him make my drink whilst he was making other drinks...
This man has no business being a manager let alone working in a customer service/ hospitality role. He was rude, condescending and most importantly not hospitable. One would expect that if you choose to work in hospitality you know how to help guests, keep the team motivated and keep it smooth. This man is clueless and should seriously reconsider his job choices, not a front facing customer service based job.