Starbucks

NOT SAFE. Came here early in the morning. Google says they are open… technically they are but they have all the lights OFF and cracked the door so only one person can get through at a time. This is a huge fire hazard. In addition, I tried to tell a team member that the lights need to at least be on when they are open after watching a lady trip and the team member just said “you don’t have to be here” which is wild, so I left. Update: another customer said they only do mobile, which is totally fine but doesn’t explain the hazard issues addressed. Management needs to step up and address these issues.

The team was awesome! Their service was exceptional and the products I purchased were made efficiently and correctly although they were swarmed with customers. I am a diabetic so they ensured them informed me of all sugars that were contained in the drink I requested. They were also very attentive.

Seriously the best Starbucks I've ever visited!! Not to mention that the manager T goes out of his way to make sure every guest has an amazing experience! He is so warm and welcoming and you can tell that he treats his staff with the respect and love they deserve. Seriously, if I could visit this place every single day I would!! Thanks for being awesome T and staff!

⭐️⭐️⭐️⭐️⭐️ Our flight was delayed ✈️ and we were desperate for a pick-me-up 😩—the amazing Starbucks crew at OKC Will Rogers had just closed the doors, but still welcomed us in with smiles 😄 and major kindness 🙌. I was totally undecided, but they walked me through the options like total pros ☕️💁‍♀️💁‍♂️. Friendly, patient, and full of good vibes—even at closing time! ✨ Y’all seriously saved our night. THANK YOU! 💯👏👏👏

T gave such quick and efficient service with a smile and over-the-top energy! I felt so welcomed. What a great team with a great Lead. Very friendly staff overall.🤗🙂🙌🏾

Terrible .. I understand the rush however almost every Starbucks is busy and as much as they charge in the airport my drink should be almost perfect…. The matcha latte I ordered wasn’t mixed all the way and had big chunks and tasted horrible.

Rude staff, very unwelcoming! Not sure who she was on the register maybe the manager? She had curly hair older lady she was VERY condescending she shouldn’t be working if she hates her job.

Was there for a long layover and the staff was so helpful but the manager (his name was T ) was so helpful and professional and funny. He greeted everyone with a smile and was very attentive to the customers. He made my unfortunate event bearable . Oh and my caramel frappie with expresso shot was so good and kept me very alert so I didn't miss my flight. 🥰

Great Starbucks at the Airport and lines are usually shorter. They serve an excellent iced green tea and have most of the meal boxes available. Ideal if you aim to catch your flight soon. Also ambience is conveniently near the boarding gates. Recommended!

The customer throughput is like molasses on a cold winter's day. Lean efficiencies aren't a thing here. I know because I'm "Gemba walking" while I'm sitting here typing this review. Also, prices are adjusted to be more expensive than traditional Starbucks. But that's expected, I suppose. Once you do get your drinks though... they taste like most coffee shops in Oklahoma, in that the milk is scalded to hell. Employees are friendly though. Always a pleasant surprise when dealing with friendly airport service workers.

Tell me a matcha latte should be that dark green. I love love love starbucks matcha lattes and this one was absolutely god awful. Literally inedible. I think they put triple the powder in it...

I am originally from Oklahoma and hadn't been back in awhile. I was happy to see that they had a coffee shop in the airport! There is always a long line.. but we did Order Pick Up and got our drinks in less than 10-12 minutes! I love that they had that feature available. Definitely saved some time. Drinks tasted wonderful, nothing wrong with our order at all!

Hours of operation are 4:30 am...nice job except they didn't open at 4:30 Opening the exit first, makes no sense when there are people waiting to purchase. They staff were very efficient and still waking up, but hey it was 4:40 am.

I just got coffee at the Starbucks in the OKC TERMINAL. There is an exceptional employee working there by the name of XAVIYA. She's very kind and friendly and thoughtful. I just wanted to commend her and say she's an asset to your company. And thank you for my first sip in the morning, it was perfect

Very convenient location. Not crowded. Dragon drink was very refreshing. It does have coconut milk in it.

For Starbucks coffee, it's not bad. I'm sure I would feel much differently if the line had been super long like normal, but I thankfully only had 1 person in front of me. I was able to place my order and receive it in under 5 minutes, which has to be some sort of record. I ordered a pretty simple soy latte iced. As I said, for Starbucks, it wasn't bad. I can say I do not prefer Starbucks coffee because, no matter what I try, the espresso isn't smooth and often bitter to the point that it tastes burned. It's really not worth the expensive price, but I needed the caffeine. However, I am happy this airport does have coffee, and this is located directly from TSA security. The employee that took my order obviously didn't want to be there. She wasn't warm or friendly at all. I can understand not wanting to be there, especially since this location is normally slammed. It's just not a good attitude to have toward customers...especially in an airport. Most travelers are stressed, in a hurry, and not in great moods. I know I was and didn't appreciate someone in customer service not being friendly at all. She wasn't rude. That would've taken at least 5 words, but her body language and lack of greeting was definitely showing exactly how she felt. Maybe she was having a bad day. Anyway, I got my coffee quickly and was ready to get to my terminal. It's Starbucks. If you're craving a Starbucks drink, you'll be happy to see one at this small airport. Expect to spend quite a bit on a cup of coffee.

I love this Starbucks!! My coffee was great [Vente Pike with 2 blonde espresso shots]. Service was quick & friendly, lots of room to wait and prepare coffee. So glad they joined the airport restaurant group.

Pros: Lots of seating, nice staff. They made another burrito for me when I found out there was bacon in the one I was eating. Oops! But so nice on their part. Convenient location in the terminal. Cons: A little bit of a wait in line, no ordering ahead Overall score: A

I come through this airport often and the customer service and drinks at this Starbucks are consistently terrible. Love Starbucks, don't like this location.

While I love Starbucks, because of the bad experience I had here on my previous visit, I will never go here again. It would have helped if someone reached out to me to make up for it.

they messed up the drink but dont even care about this. Missing the salt caramel, mix the cream which is supposed on the top, with the expresso.

Go to the Elemental Coffee by gate 6, so much better everything. This Starbucks store is just plain bad. Generally, I like Starbucks and in my opinion the speed, customization and amazing customer service are things I love about most Starbucks, Thai store is an exception on all points. The service is slow, they are usually out of 80% of their stock and supplies. For example on my recent visit, only after waiting in line for 15 minutes and at the cashier was it made known that they are out of ALL HOT cup sizes except short, and was told "we have been out for quite a while and have even borrowed from other stores".. Oh and at 10:45 am they were out of ALL breakfast sandwiches and pastries. The staff have zero sense of urgency and act as if you are inconveniencing them by being there. The manager was there also, didn't seem the slightest concerned about anything. Please do yourself a favor and just walk down the terminal hall to the gates, around gate 6, Elemental Coffee has just opened and they are amazing on all points, I promise you'll be glad you did.

Slowest Starbucks EVER. Five people working and getting out maybe one coffee per minute. Better to go without coffee than wait in line here. Just atrocious.

​​I mistakenly placed a mobile order at the wrong location. I called that store and was told this location would fill my order. They said the could not and would not. I was frustrated and asked them to make a new order. I guess the manager didn't like my tone and said so. Needless to say after waiting in a long line I left without my order and went to another coffee vendor at the airport. I called corporate, got my refund, and complained. These people have something to learn about customer service. Instead of helping me they made it worse.

This has got to be the worst Starbucks I've ever visited. Every order before mine was incorrect. everyone was getting a grande when the order was for a venti. I placed an order for a drink at kids temperature but the drink I received was piping hot. The drink sucks. Coffee tastes burnt and it has a chemical aftertaste. They had 3 sandwiches on display that weren't labeled. When I asked what was available the young lady at the register said "whatever is on display" but didn't offer what was on display by name. It seems that the young lady needed more training at the register. I will not be back to this location

Would rate 0 stars. Turned away service 30 minutes before close because they didn't feel like making Frappuccinos.

I have never been so disappointed in a starbucks!!!!! After waiting in line for 30 minutes and placing my order I was denied service because they said that unless I order on the mobile app I could not order food to go with my drink, if this is their policy, no thank you

Terrible customer service and the drink order was wrong! I understand your job may not be your favorite but that's not the customers fault.... Just unnecessary eye rolling and attitude that I have personally never experienced at a Starbucks before... especially when the mistake was on their end.

really disappointed with my experience here. i was waiting for my drink and people behind me in line were already receiving theirs. i asked where mine was and they said the sticker never printed out. i told them what i ordered and then they made it incorrectly. i ended up missing my flight so i decided to go back and at least get the drink remade. they employees were extremely rude and cold towards me. when they handed me the drink i said thank you and to have a nice day and the lady turned her back and ignored me. also, they were out of grande cups at 6:00am... would not recommend this store.