Starbucks

Very poor experience at Starbucks West Bridgford today. I ordered an almond milk flat white and was served a drink that was half empty and full of froth completely incorrect. When I politely asked , the staff member about my drink she replied in such a rude way and dismissive, soon after started yelling at another staff in front of customers. Shockingly it was unprofessional behaviour and terrible customer service ever i had faced. Disappointing to see how far standards have dropped.

I’ve been coming here quite often, but recently I feel the service has gone downhill. On my last visit, I was asked whether I was staying in or getting takeaway. I said I was staying in, yet I was given a takeaway cup, and I noticed the same thing happened to other customers as well. There is also a sign on the door saying “Please close the door”, but the same staff members repeatedly left it open whenever they went in and out. The most upsetting issue happened the day before my visit. My dad came in because his car had broken down in the car park and he had to wait for roadside assistance. He wasn’t feeling well and decided to go to Starbucks. He also asked to use the toilet and was told that both toilets were broken, even if he bought a drink. However, when I visited the next day, one of the toilets was working perfectly fine. I really hope they didn’t lie to my father just to get rid of him. This made me feel very uncomfortable and disappointed.

Dear Starbucks Customer Service, I’m writing to raise a serious concern about two incidents that occurred at your store, where I was mistakenly served a ham toastie instead of a cheese toastie — despite the label stating “cheese.” I don’t eat pork because it makes me very unwell, and I always make this clear when ordering. On the first occasion, I discovered that my toastie contained ham even though it was labelled as cheese. The team swapped it for the correct one, but I did not receive an apology. Unfortunately, this happened again recently — the same mistake, a ham toastie labelled as cheese. This time, instead of receiving an apology, I was told that an “investigation” would need to be opened into me, which made me feel embarrassed and unfairly treated. I am a regular Starbucks customer, and I’m very upset and disappointed with how this has been handled. If I had an allergy, this mistake could have had life-threatening consequences — twice. This is not just about inconvenience, but about food safety and customer trust. I’m attaching photos from both occasions for your reference.

The service was excellent and the staff were very friendly. A special mention to the manager, Amit, who was incredibly polite, welcoming, and helpful. He made the experience even better

I am a regular here. This morning 8am I was served through the drive through by a girl (Indian) who didn’t put a lid on my hot coffee and passed it through the window causing the hot coffee to pour over me and my car. No apology, only offered a new coffee which I refused as issue was lack of care. Not happy.

I was genuinely disappointed with my recent experience at this Starbucks. Although there is a sign regarding parking restrictions, I live nearby and have always trusted this area as a safe and familiar place to stop in the event of an emergency. Late at night, my vehicle suddenly suffered a serious coolant leak, and I had no option but to pull over immediately to prevent engine damage and avoid creating a potential hazard on the road. I left the car temporarily, unoccupied, to deal with the situation appropriately and safely. I contacted the staff afterward after a few days, and while a couple of them made some effort to engage, it quickly became clear that they have no real authority or ability to manage the car park. The issue wasn’t with individual staff members, but rather with the complete lack of proper management and procedure. There was no clear structure for handling emergencies on-site, and no one seemed prepared to take responsibility or offer practical support. Given that this happened at night, when the car park was not busy, I expected a more pragmatic and reasonable approach. Instead, the response was confused and unhelpful. For a company of Starbucks’ size and reputation, the inability to manage their own parking area in such situations is frankly unacceptable. What should have been a straightforward emergency stop turned into a frustrating and disappointing experience, leaving a lasting poor impression of how this branch is run.

Bad service staff unwilling to make the drinks properly, coffee under filled cups dirty restaurant. Totally unprofessional go somewhere else

Spent the last two days in this Starbucks, getting work done while my partner was getting his qualifications. We’re not from Nottingham at all but I felt very welcomed and enjoyed the atmosphere while sitting in! Coffee was delicious and the food was lovely. Writing this on my walk to spend another day here before heading home!