Starbucks Coffee Company
Coffee shop · Williamsport ·
Signature roasts, light bites, and free WiFi available
Signature roasts, light bites, and free WiFi available
"Having required employees to wear face masks since April, the coffee chain expanded its policy to require customers at all stores beginning July 15; patrons who refuse can still use drive-thru lanes or order grab-and-go, reflecting an attempt to balance customer service with worker and public health protections across its roughly 9,000 locations." - Elazar Sontag
"An international coffee chain that served as an early delivery partner for on-demand platforms, securing exclusive delivery arrangements with Postmates during the latter's early expansion and thereby making its beverages and packaged goods available via a city-as-warehouse courier model." - Erin DeJesus
"After employee backlash and a #BoycottStarbucks movement, executives reversed an earlier restriction and announced that employees may wear a BLM pin or t-shirt, saying “We see you. We hear you. Black Lives Matter.” The company plans to print 250,000 shirts created with its Black Partner Network that include slogans such as “Black Lives Matter” and “No Justice No Peace.” Critics note that this follows an internal memo that limited employees to company-issued buttons and discouraged items that ‘advocate a political, religious or personal issue,’ instead steering staff toward a pre-approved Black Partner Network shirt that reads “keep it brewing” with a steaming cup overlaid by a map of Africa. Observers and employees argue that branded apparel and a $1 million commitment to racial-equity organizations are insufficient, especially given the company’s prominent and recurring Pride merchandise (rainbow mugs and tote bags) and reports of partners facing harassment for wearing supportive pins. A now-deleted internal video from the VP of inclusion and diversity warning that “agitators” could amplify divisiveness, along with feelings among managers and baristas of being muted or ignored, have intensified criticism and fueled public boycotts despite public statements from leadership about empathy and inclusion." - Elazar Sontag
"The coffee chain pledged $1 million to organizations nominated by employees while simultaneously banning staff from wearing items in support of Black Lives Matter, a juxtaposition that many saw as contradictory—offering financial support on one hand while restricting visible employee advocacy on the other." - Jenny G. Zhang
"As smaller local coffee shops face closures, this large coffee chain is positioned to outlast independents and potentially gain market share because of its national footprint and resilience during the pandemic." - Jenny G. Zhang
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