Jo
Google
Yesterday I brought my 2 year old to bowl on a fun family night out. It was his first time bowling and we were excited to bring him to this bowling alley. When we were there, a very rude customer bowling 5 lanes down from us stepped away from their lane for about 5 minutes, and came back yelling at me and my two year old saying we messed up their lane. We were 5 lanes down, and my two year old can’t even pick up a bowling ball and bring it as far down as their lane, or did we allow our son to go 5 lanes down without supervision. After this, he went up to the front desk explaining how we messed up their lane (untrue) when the front desk guy came over and basically reprimanded my family over something we did not do. I was so upset, crying because it was my son’s first time bowling and we don’t get much family time together. We left after spending a lot of money for bowling alone, but also food and drinks. The next day (today) I call here asking to speak to a manager when the lady on the phone met me with hostility when I asked to speak to a MANAGER her response was “how can I hope you. How can I help you. How can I help you.” Finally I said, are you a manager? Her response, “no how can I help you.” Over and over and over again. When I asked when a manager will be in, she responded 5. Perfect! Why wouldn’t she just tell me that in the first place instead of being hostile and rude? I truly can not believe my experience from this place, I will not be returning and I warn others with small kids to not visit also. Rude, condescending, and overall hostile. Waste of money spent.