Mindy T.
Yelp
My experience trying to book a room at Starfish Point..
Wow. I am completely and totally in shock right now. I have never received such rude and horrid customer service as I just experienced from Michelle while just calling to reserve a room. Let me stop shaking so I can continue.
We are coming from Seattle for Christmas break with our kids. We have the luxury of grandparents in Portland to watch kids for my husband and I to get a rare night away. Our plan was to stay December 27. I checked out Groupon and found Starfish Point, which looked lovely! I scoured the fine print looking for blackout dates (yes I get it's holiday time so naturally blackout dates are a consideration- there were none listed) I checked online, 2 room available! Perfect. So I bought the Groupon. And then happily called to book.
I got Michelle and asked to book December 27 with our Groupon. The response basically went.."well, no, we can't do that date. That's right in the middle of holiday time." Me: Ok, I understand that but there are no blackout dates listed. Michelle "Right, but that's right in the middle of Christmas, that's basically a $300 room that you are getting for $139, you can't expect to get that price. Me: ok, right. But nothing said I couldn't book. Michelle: "Well, you can't expect to get that price, it's the holidays. I suggest you book at another time or get your money back, you come at a different time" Me: No, we're coming from Seattle. This is the only time we will be in the area while the deal is still good" Michelle: "Seattle? That's not far, you can book for another time"...she was getting upset and muttered something about calling Christine and telling her this isn't working out.
Ok. At this point I have kept my cool. But now she is taking it to another level. I told her she doesn't know my situation, I have kids, a job. I mean really, how can you have the audacity to tell a potential guest coming from out of state VERY rudely that I can just easily be able to come another time? Flustered and horrified I told her she was being very rude and that I was reporting her and hung up.
I am pretty soft spoken person but at this point I am red faced and fuming. My husband was sitting next to me while this was going on and heard that whole thing. He decides to call her back and figure it out (forever the peacemaker) So he is calmly talking to her and then all of a sudden his voice rises and I hear, "my wife imploded??? Really? You are telling me this right now!?"
Ok, so this woman is bad mouthing his WIFE to him on the phone?
Again, I am completely shocked at what happened tonight. I have never experienced anything like it. I bet if you pay full price you are treated like royalty, according to the other yelp and tripadvisor reviews. But buy a Groupon, follow the rules and expect to be treated like garbage.