Reese V.
Yelp
I would give ZERO stars if I could. Today 08/28/2021, I came up to the side of the food bar to ask a quick question as I knew staff was busy, I asked what the drink limit was when purchasing, as I had 2 other ID's (my friends) because we didn't want to lose our seats. A heavy-set white male with a blonde ponytail and glasses addressed me in a passive aggressive way and said, "There are signs everywhere." I politely informed him that he didn't have to be rude. The 2 seconds it took for his temper to flare, he cld have simply answered the question! I then get in line and can't believe A.) how loud and completely UNPROFESSIONAL ponytail is behaving - talking ill of me to other customers and B.) is LYING - said he got "yelled at." There was another employee that answered the question w kindness and witnessed the whole thing, and cld attest that there was zero yelling on my end, period. When I'm up next to order I ask the owner John to speak w him about this guy's terrible customer service, and out of nowhere, and just because I asked to speak w management, ponytail lost it.. went nuts! He literally Screamed at me, at the very top of his lungs - no exaggeration - throwing his hands in my face and ordering me to leave while pointing at the door, as thou he even had the authority to do so, he's a damn cashier. Ponytail refused to give me my food or check me out, oh and this all took place in front of many many paying customers and while no one corrected ponytails deranged and demented behavior, or shut him down immediately, John fianlly had enough sense to pull me away from the food line.. But guess what!??? Ponytail follows us and is still has aggressively using his large size and demeanor to intimidate.. and of course is STILL yelling and harassing me, at the top of his lungs to leave. Again, neither John or his wife IMMEDIATELY shut him down or removed him from the situation. John the owner, had the nerve to ask me, "what I did to ponytail to cause him to lash out?" I'm looking at John, baffled by his total lack of management skills or common sense to even attempt to justify this psychos behavior and for allowing it!. When the wife stepped in, all she told ponytail is, "stop." John made excuse after excuse for ponytail and essentially didn't take this situation w the seriousness that it deserved; it was like talking to a brick wall. All John did was counter everything I said and pointed the finger at me lol.. I had to finally threaten the cops if ponytail didn't stop! When there is ZERO leadership skills or the ability to address matters appropriately, its inevitable to hire bad or in this case insane staff members. I genuinely believe ponytail has a mental disorder and is a MAJOR liability to Stargazers. There was zero excuse for John not to have handled this situation in an immediate, an appropriate and a professional manner period. Neither owner escorted him away from me for my own safety, they didn't pull him off the cashier line, nor did he get sent home. They did absolutely nothing to correct the harm that was done. Ponytail is liable to go in a craze at a drop of a dime! I will NEVER return, I will never give Stargazers my business (I brought 4 other people with me), and I suggest you dont either!! The truly despicable part of all this, is the owner John doesn't care about his customers safety, wellbeing, nor their Legitimate concerns; he was pathetic really and had no idea how to handle his own staff. John never once apologized for his staff member either. I guess its ok in John's head, that getting verbally attacked and harassed is A-ok!. Bad Bad business!!
Oh one more thing, even after ponytail displayed extremely threatening mental behavior, John came to me afterwards during a small break, and again had the audacity to inform me, that "I left information out," and that I didn't tell him the whole story lol! I mean, ARE YOU KIDDING ME, the owner is just as deluded as ponytail!! Here I am having to advocate for myself again and informed John, that I left NOTHING out. I spoke the truth, the whole truth, and nothing but the truth so help me God!! lol Ponytail was so beside himself that he refused to let me pay for my drinks. Honestly, that's the very least they can do is comp a damn drink after allowing abusive behavior towards theirs customers to take place.