STARLUX Airlines

STARLUX is a newer airline and you can tell immediately after boarding. The planes are new and modern. Seats are very comfortable. You can connect your own Bluetooth headset to the entertainment system or use the airline provided headset. The screen is large, clear and responsive with good choice of movies, shows and games. Text messaging is free which is nice but there is a charge WiFi browsing. Plenty of leg room in economy and with a care kit, blanket, pillow and slippers on our flight back SFO from Taipei. The flight served two full meals for a 10 hour flight. Crew was friendly and helpful. Overall a very enjoyable comfortable flight. Will fly again with them when going to Asia.

Disappointing Experience with STARLUX Airlines Booking a flight with STARLUX Airlines from Seattle (SEA) to Ho Chi Minh City (SGN) turned out to be a major mistake. I booked this trip for my parents, both 75 years old, through the Alaska Airlines website, traveling from Atlanta (ATL) to SGN with connections in SEA and Taipei (TPE). The Alaska Airlines segment from ATL to SEA allowed seat selection without any issue. However, for the SEA–SGN segment operated by STARLUX Airlines, seat selection was not permitted. I contacted Alaska Airlines customer service, and their representatives were friendly and helpful. They clearly explained that this was a codeshare booking and advised me to contact STARLUX directly, which was reasonable. Unfortunately, my experience with STARLUX customer service was extremely disappointing. The representative was rude and unprofessional, and communication was difficult due to a heavy foreign accent. I was told that because these were “discount tickets,” seat selection would not be allowed until 48 hours before departure unless I paid additional fees. Alternatively, I was advised to cancel the reservation made through Alaska Airlines and rebook directly with STARLUX in order to select seats. This response was shocking and unacceptable—especially considering the passengers are elderly. Penalizing customers for booking through a partner airline on a legitimate codeshare ticket, while offering no reasonable accommodation for senior travelers, reflects very poorly on STARLUX’s customer service standards. STARLUX promotes itself as a 5-star airline, but based on this experience, I seriously question who awarded those stars and on what criteria. It certainly was not earned from my experience. I would not recommend STARLUX Airlines to anyone traveling with elderly passengers or anyone who values basic customer service and transparency.

This was my first time flying with Starlux, and I was excited. However, I encountered numerous issues I'd never encountered in my many years of flying, even with Gold status and above. 1: I needed to change my flight schedule. Contacting them by phone was incredibly difficult. After I called, the customer service representative couldn't even understand my location code. It's just a few English letters, isn't it? And English is our native language, so how could we possibly not understand it? They spent almost five minutes just explaining the booking code. How difficult could it be? The entire call was a complete disaster, a complete waste of my time and my international call bill. I even had to go directly to the office to resolve the issue faster. 2: For our return flight to Singapore, we used the Taiwan Taoyuan Airport Universal VIP Clearance Service. （We spent NT$24,000 ）just for this VIP service. ⋯⋯⋯Are you kidding me that we have to go downstairs to pack our luggage? It was ridiculous that we were told we had to go downstairs to handle our luggage. Why? Our total luggage weight was fully within Starlux's regulations, but they unexpectedly required 23 kg for each piece of luggage, rather than the combined weight of both. Our two pieces of luggage weighed a full 46 kg, which was within the weight limit. So please be aware!‼️… So, I had to unpack and repack my luggage at customs after leaving Oneworld VIP. 😡 This is truly ridiculous. This is something American airlines would have done 20 years ago. ??? As an international airline, they don't have the status or solutions of an international airline. Everything is wrong. This is seriously off the mark. You need to make significant improvements! Sorry to say~~ I will never fly this airline again.

Best flight experience, even better than Singapore Airlines. Tasty food, new and clean aircraft, efficient and friendly flight attendants, and overall good flying by the pilots. Also, the Taipei and Seattle ground staff help me get my AirPods back when I left it behind in Taipei. Thanks so much! Excellent airline with remarkably good value tickets prices. Will fly on Starlux whenever I can!

First time flying with Starlux, and I’m impressed. The aircraft is sleek and modern, and the meals are top-notch—both in taste and presentation. Their packaging and cutlery blend professionalism with a playful theme that appeals to both the young and the young-at-heart. And I’m loving the Snoopy sightings all over Taiwan!

We flew Starlux from Kuala Lumpur to Taipei return, taking business class outbound and economy class inbound. Check in was efficient for both flights. The seats in business class were very comfortable and I even managed to get a nap lying flat when the seat was fully extended. The service in business class was excellent with lots of delicious food servings and very attentive cabin crew. Economy class was not bad although the seats seemed narrow between rows. Food was good and service attentive even in economy class. The only thing was that the ice cream given was hard frozen and we couldn't eat it for 20 minutes while it melted. We would fly Starlux again in the future based on this experience.

Super good experience with Starlux: on time, new plane, new and mordern interior, fast check in, fast boarding. Have taking different airlines many times. This is the best one i have

We were very happy to receive $100 worth of Starlux vouchers due to an inflight problem on our TPE–SIN flight, and knowing we had a trip planned to LAX, we couldn’t wait to use them toward a flight purchase. However, when we tried to use the vouchers on their app or website, we had no luck—we kept getting an error. We then called their customer service number, and an agent advised us that, yes, we could use the vouchers to purchase a flight ticket, and she would help us. But she also explained that the ticket would be significantly higher because we were booking through a live agent. Bottom line: these vouchers seem essentially worthless for flight purchases. When the incident happened, Starlux apologized for the inconvenience we went through, but in the end, they provided us with vouchers that had little to no real value.