Jared G.
Yelp
Custer State Park/State Game Lodge Wedding Venue Review
Unless you've always wanted your long-awaited, extensively-planned, and undoubtedly expensive "big day" to basically serve as a dress rehearsal for State Game Lodge (SGL) staff to practice for next weekend's wedding, you should probably consider another venue outside of Custer State Park (CSP). I won't go into great detail about our very first trip to SGL in February 2017 ahead of our eventual May 2018 wedding; or the difficulty we had in scheduling (and later confirming) a tour of the premises with the (since-fired) wedding coordinator; or the utter, and almost deal-breaking, lack of ability for SGL to return voicemails and emails in the weeks that followed our first visit as we tried to lock in our first-choice weekend. The communication pitfalls were seemingly improved when SGL hired a new wedding coordinator, Kyle, who took over well ahead of our wedding in plenty of time to finalize the details. Once our questions were answered by the old wedding coordinator, eventually, and the contracts were signed, there was a lot of downtime as we booked our vendors and carried on with life in general. It's a good thing we had that downtime, too, because even though my fiancé had her heart set on an outdoor wedding at SGL, I was ready to forfeit our deposit, cut our losses, and find a new venue based entirely on SGL's clear inability to effectively communicate with us.
Let me continue by saying that SGL's new wedding coordinator, Kyle, did a much better job of communicating with us, comparatively speaking, and usually got back to me within 48 hours if I didn't catch him in the office. It was a big improvement over what I dealt with in 2017, and something I commended Kyle for often leading up to our wedding. It is unfortunate that as the new coordinator, I can say from our experience that Kyle had not had any/many outdoor weddings under his belt before ours at the end of May. The issues we encountered were the direct result of an obvious lack of staff supervision and disregard for attention to detail. Aside from that, if the disappointment of not having our expectations met wasn't frustrating enough, SGL and CSP rubbed salt in the wound over two weeks later by brushing off our concerns and either blaming us for something totally unrelated to the issue raised in order to distract from our complaint or by saying that they appreciated us bringing certain things to their attention and would correct it for weddings in the future. So basically our early spring wedding was a dress rehearsal for later peak-season summer weddings, for which SGL and CSP charges higher fees. The effort of writing this review comes down to SGL and CSP simply refusing to just apologize for their mistakes and refund us a mere $185.88 that we were owed. We paid SGL and CSP well over $10,000 for the venue and for catering (this does NOT take into account additional tens of thousands of dollars that our guests spent on lodging, dining, and drinking during their three days at CSP). While I should have disputed the ridiculously petty $185 amount with my credit card company, I've instead chosen to share our experiences in the hopes that someone will take it to heart and either pass on this venue or hold SGL and CSP accountable for their mistakes at your own wedding if the same things happen to you.
Due to size restrictions, please see attached JPEG images of pages 2-5 for the full details: