Jesse G.
Yelp
The cut was good; their availability made it easy to slip in quick. Spent $40 including tip which feels pretty appropriate to me, but there were two significant issues that will stop me from giving them any further business. If you're a student, keep reading; this will especially apply to you.
1. My barber, Charity, was hardly conversational. If I'm going to sit and let somebody cut my hair for half an hour, I'd like to do something other than stare out the window the entire time. It was clear whenever I tried to engage in any kind of conversation that she just wasn't interested. The social interaction side of it was stiff and awkward the entire time; I was clearly just another customer to whom she was selling a service.
This is further evidenced by the following, much more significant con:
2. I noticed there was a Student Discount option on the list of services and their pricing. I had already mentioned that I'm 30 years old and going back for my undergraduate degree, so I asked if I could use my ID for that. She sidestepped her way around it; first saying, "It's only for like Freshmen through Seniors," to which I responded, "I'm a Junior." Then she started listing the average age ranges for typical undergraduates, stumbling around her explanation again, until I said, "So, there's an age limit?" She replied, "Yes, that's what I'm trying to say. We can't give it to everyone, you know?"
... Yes, you absolutely can. It's a student discount that explicitly stated that you need a school ID for eligibility. I had mine on me. That apparently was irrelevant because I was (and these are her words), "over 25."
The whole point of the board over the register is to display services provided, how much they cost, and what discounts are applicable to whom, right? Are there some senior citizens to whom you do not give the discount? If they just recently became classified as a senior citizen, do you tell them that they need, like, a walker or something? Do they have to be more stereotypically old?
I thought this was irresponsible, childish, and terrible business practice. I can take a lot without getting annoyed, but I was blatantly lied to in order to pay full price. That's why I left earlier today feeling more frustrated than happy with a fresh, new hairdo.