Staypineapple, An Elegant Hotel, Union Square San Francisco

Checked in for our anniversary weekend staycation and I was really impressed! Shout out to Brian for the excellent guest experience!! He welcomed us and help us check in smoothly!! (this guy is an asset to your team). Also got a complimentary wine from Yesha coz were celebrating our anniversary weekend! (this is just awesome and made our day!) We checked out with no hassle and was assisted by Terry - very friendly and he asked us about our stay! The rooms are clean and spacious and the location of the hotel is just perfect. I will definitely return here with my friends and family, oh i just also found out that this hotel is pet friendly so I can take my fur babies with us next time ☺️☺️😉

Beautiful new hotel. Check in was easy, beds are very comfy, room and bathroom are fully updated and nicely styled. There is a big amenity fee without much of any amenities other than a water refill container and system which is very green and nice. No gym. No food. But overall would definitely stay here again. |Shout out to the maids as it was super clean!!|Just be warned as with most of SF there are homeless all around the hotel and while the hotel is safe, be careful walking directly south or west out of the hotel as it’s zombie land. Very walkable to Union Square and lots of restaurants.

This is such a gem of a hotel!! All the furnishings were unique and very classy! My room was very nice, it was better than I expected! I loved all the little details, the robes in the closet, the coffee maker, water bottle. The bathroom was clean and beautifully remodeled. Nixy who checked me in was very friendly, explained where everything was, got my box I had shipped quickly and gave great customer service. I would highly recommend this hotel to anyone, you won't be disappointed!

Overall a pleasant stay. Nice room. Only had room service once in 4 days. Had to ask for fresh towels daily. Staff, while pleasant, had no knowledge of the local area. Even when asked where the closest coffee, rental car, just basic info, they either shrugged or gave a global, "a couple blocks from here". Obviously we can google info, but I always enjoy getting tips from the staff bc I feel they would know the area better. Checkout is 12n however, when we came back from returning our car at 11:10a we were locked out of our room.

We’ve stayed with Staypineapple in San Diego and now San Francisco, and it’s lovely every time. We always have a pleasant experience with the concierge staff too, and they make the process for checking in (and out) very seamless and kind of fun. The room service was great as well. They remade the room back to exactly how it was when we arrived, immaculate, fresh and tidy. Lastly, when staying at this location, Nixxy, one of the concierge staff members, was at the front desk more often than not when we would be coming back in from a long day and they were always very hospitable. They’d greet us every time, and most importantly, were quick to open up the front door (it’s locked after 7 pm) so we could get to our room as soon as possible and relax. Nixxy was first rate - thank you for making our stay feel so friendly and easy! We’ll definitely remember this location when coming back on business again!

Loved our first experience here at Staypineapple and can't wait to try out other locations around the U.S. We were able to check in early thanks to Brian and when we told them we were celebrating our engagement, him and Terry surprised us with a bottle of wine when we returned later to our room. This hotel is absolutely amazing for their kindness and hospitality. We also loved all the charging ports in the room, the individual duvets and most importantly, the soft velvety ropes. We will definitely be back!

I loved my stay! The hotel is super cute, comfortable, and cozy. The staff was friendly, helpful, and polite. The complimentary snacks, coffee and tea pods, and bottled water were definitely a nice touch. There was an issue with the elevator, but the hotel refunded me for the inconvenience, which I really appreciated. I would definitely stay here again. The area around the hotel is good too. There were a few homeless people around, especially at night or early in the morning, but that’s pretty common across the city, so I thought it was okay. I was traveling solo and felt very safe overall.

From the moment we arrived at Pineapple Hotel in San Francisco, we knew we were in for something special – but what we didn’t expect was just how at home we’d feel, all thanks to the incredible hospitality of Yesha, Joe, and Brian. Yesha was an absolute standout. Her warmth, attentiveness, and genuine care turned our trip into something far beyond a typical hotel stay. She made us feel like we were visiting a friend rather than checking into a hotel. Whether it was remembering our names, offering thoughtful local tips, or just greeting us with the kind of smile that lifts your whole day – Yesha went above and beyond every single time. Her presence truly made a difference. Joe and Brian were also exceptional – professional yet personable, always ready to help with a kind word or a quick solution. It’s rare to come across staff who are this committed to making guests feel valued and welcomed, but at StayPineapple Hotel, it seems to be the standard. The hotel itself is charming, stylish, and perfectly located, but it’s the people who make it shine. If you're looking for a place where you’re not just a guest, but genuinely cared for – this is it. Thank you Yesha, Joe, and Brian – you made our stay absolutely unforgettable. We can’t wait to come back!