Staypineapple, An Elegant Hotel, Union Square San Francisco

We enjoyed our stay immensely! And our little dog was so welcomed, never been to a hotel so welcoming to dogs! Super nice bathroom, and the bed was very comfy, especially the covers! Overall great service! Yesha, who was the receptionist we saw most was so nice! Location was great! Near BART and the trolley’s, buses too! Many good restaurants nearby! Highly recommended!

LOVE this Hotel!!! The bed is EVERYTHING! When what is important to you is the bed and comfort level, this is your Hotel! So cozy with beds you don't want to get out of. They also have super soft robes. There slogan "Go Naked" is perfectly suited to these amenities. Most importantly it is so clean that it sparkles! Nixxy at the front desk was so friendly and helpful, we felt very welcome.

An absolutely stunning hotel located in Downtown San Fransisco! Close by to beautiful attractions and food places. The staff here are so welcoming and friendly especially the reception. Brian was so welcoming and very friendly and helped in making my stay in San Fransisco so much easier and better. He’s an absolute gem. And the rooms are unbelievable. So clean and tidy and well looked after. Made my stay in San Fransisco much easier. Bravo👏

This is my second time staying here. The hallway and rooms do smell faintly like sewage HOWEVER, the rooms are nice (albeit super small), the glassware and mugs are a nice, elevated touch, the bath products smell great, the staff is friendly, you get a free complementary drink of your choosing, and the bathrobes are comfy. There's a Keurig in the room with unlimited coffee and tea. It is decently quiet here! There is the occasional person yelling in the street or cars honking, but not enough to interrupt sleep. I've also never had an issue with hearing my neighbors (only sometimes people in the hallway). The neighborhood is meh but if you're taking Ubers everywhere anyway it's safe enough for a woman traveling solo. The front door is locked after 7pm and you can only get in with a key. (There is front desk staff to let you in if you are checking in or if you forget your key). Honestly, this is a solid choice if you're traveling solo for work. Besides the smell (which you get used to after half an hour), the place is fancy enough that you're getting a good bang for your buck. Would recommend if you're not spending a lot of time in your room or at the hotel anyway. This place doesn't have a restaurant or room service, but I believe they do have a coffee shop in the mornings with light snacks, though I've never gotten anything there.

We had a wonderful experience thanks to Yesha. She was incredibly accommodating, kind, and professional, and made sure everything went smoothly from check-in to check-out. Her warm and friendly attitude truly stood out and made our stay even more pleasant.|The hotel itself is beautiful and well maintained, offering great value for the price. The atmosphere is cozy, comfortable, and very relaxing—perfect for unwinding. Overall, it was a great stay, and I would definitely recommend this hotel.

This place was beautiful and clean our room was a bit smaller than I expected when booking but that was probably my fault... only thing I will say is the nightlife outside the windows was interesting to say the least lol! Instead of watching t.v. we watched out the window alot of the night. But didnt bother us city life is definitely different from where we are from!

My wife and I had a two-night stay here, and we thoroughly enjoyed the friendly staff and the beautiful decor. However, we strongly believe that the hotel needs to address the structural issues and noise cancellation. If you’re a light sleeper, this place might not be the best fit for you. You can hear everything from the street and even the people in the room next to you.

First timers to San Francisco and stay pineapple was pleasant, hard to judge when we booked the trip after Super Bowl was announced and we landed on the same weekend so what we paid was inflated and not worth the money however on a normal weekend with reduce pricing it may be. The housekeeping is not daily which bothered me as they do charge nightly resort fees, the rooms were super small, ridiculously small and the bed listed a queen and it was a double at best. Beware of the location, located right outside of the tenderloin, the staff were magnificent, the rooms were clean and kept to a really nice standard, great stay.

Elegant boutique hotel with a pineapple theme. Everything in the lobby is immaculate. We were welcomed with a core drink upon arrival. I was VERY pleasantly surprised with a couple of birthday gifts from the hotel team (thank you for the acknowledgement)!!! The room was very clean, spacious and overlooked Jones Street. The bathrooms are of marble. There is a water bar on the first floor, past the red piano. We were treated every afternoon with pineapple shaped cookies. There is coffee and citrus flavored water provided in the mornings. I was surprised that there is a microwave in the corner of the first floor, hello leftovers!

Our stay was extremely disappointing. Nowhere during booking or check-in did the hotel mention that the property was under maintenance. There was no access to air conditioning, and we were instead given bulky, dirty fans that barely fit in the already small room. The environment also felt unsafe -- an individual who appeared intoxicated or under the influence entered the lobby, and eventually, police were called(much too late in my opinion). This made the entire experience very unsettling. Adding to the frustration, the bistro was closed, even though there was no mention of this while booking or online check-in. The only positive was that the staff was friendly and tried to help, but unfortunately, that wasn't enough to make up for the conditions. They offered us 50% off our stay but honestly still felt unfair. We will not be staying here again.

This place was cute overall with nice lobby for the area. It's definitely located in a sketchy feeling area at night. Booked for our trip; pictures seemed like rooms were much larger but it was pretty tiny rooms. There was a sort of attic smell in the hallways and room. But it works for sleeping. Not much space felt like a NY apt haha. The service staff was nice and gave recommendations for parking, that isn't sketchy where your car will get messed up, it's about 2 blocks down at the hertz garage. The other spots you find on SpotHero etc are SUPER SKETCH, and may already be locked up cause the folks who turned their garage or storage space into parking locked up for whatever reason at any time. You get 3 coasters i believe which you can redeem for drinks from the mini store at the checkin desk. It is safe and locked from people coming in and out of the hotel without badge or staff opening door. Elevator worked during our trip. Stay pineapple definitely old school upstairs. The location in Boston is more modern but for the price it's not bad, close to Union and other attractions.

We were originally drawn to staying at the Staypineapple in SF because of the cute pineapple theme. The lobby was decorated beautifully and at check in, we received drink vouchers that we could redeem at the lobby for drinks of our choice, as well as snacks. The room ended up being a lot smaller than we thought but luckily we were only staying for 2 nights, slept for one day & spent the second night packing for an early morning flight. Room was super old to be honest. There were pineapple robes in the closet and we had tried them on for fun, then a minute later we were SUPER itchy. Something we didn't realize was that Staypineapple is in kind of a sketchy neighborhood, the Tenderloin, where people were doing drugs out in the open. So, in order to get inside the hotel, you had to be buzzed in by the receptionist. Also another thing I want to note is that there is not free parking & though there is a parking lot right next door, the staff suggested parking at another lot because I guess the parking lot next door isn't very friendly? So we had to park a block and a half away for $50-60/night roughly. Anywho, I'd say that the pictures of the hotel they provide online are not accurate representations in the slightest bit & just avoid booking in the Tenderloin area overall.

Yesha was amazing , hotel and stay is absolutely wonderful. Would recommend to anyone staying in San Francisco .

I'm sorry that it's taken me so long to write this review because I had such a lovely stay at StayPineapple! The staff was so friendly and nice and the room was so luxurious and perfect for what I needed. This will be my go-to next time im looking for a place to stay. The bed was so soft and I loved the whole setup with multiple duvets. The shower was gorgeous and the lighting was top tier. I also loved the robe they give you and all the pineapple decor. Highly recommend!

This hotel features a desirable location, outstanding cleanliness, and a cozy ambiance. The pineapple aesthetic added a touch of charm. My kids fell in love with the husky puppy. The staff, Yesha and Brian, demonstrated exceptional hospitality with their friendly and accommodating nature. You can always rely on the hardworking and pleasant Filipino staff. It's definitely worth a return!

The Pineapple of My Eye Chain of ten boutique hotels located around the US in some of the most populated areas like SF, Chicago, & NYC. We weren't familiar with this chain, but it received a high recommendation From a trusted fellow Yelper, so we took a chance and booked a room to stay the night in SF. The Good: *Great location near lots of dining *Front desk service check-in by Sal was very friendly, quick, and efficient. *Complimentary beverage for each night of your stay *Complimentary shortbread pineapple cookies *They allowed us to check-in hella early at noon, which was a godsend because we were both exhausted from an earlier race at GGP. *Comfortable beds *Super fast wifi *Huge TV w/ a plethora of channels, including a Netflix & YouTube channel**. *Huge bathroom *Keurig coffee maker w/ coffee mate creamers *USB™ charging port *Fairly large closet for a room of this size *Small fridge in room The Meh: *No parking available but there's a few garages nearby but get ready to fork over some cash (at least $50/overnight) *USB charger isn't near the bed, but there is a plug in the lamp, so be sure to bring your block. *Rooms are basically 70% bed *Shower was just OK, but the worst part is it took forever for the water to get warm. If you're like me, and like to drop a heater before showering, then I suggest starting the water before you begin so it'll be plenty warm by the time you're ready. It might've been because we were on the sixth floor, but no way for me to know. The Ugly: *There's some kind of club, restaurant , or something that plays loud, obnoxious hippety-skippety music at all hours, so if you're very sensitive to noise when you sleep, then this place ain't it. Fwiw, they do offer complimentary ear plugs at the concierge desk, so be sure to ask for some. *Zero view from our room; it looked out a nearby apartment building. We were hoping for a show from one of the neighbors, but alas and alack there was none. :( Conclusion: Nice spot to stay in SF as there's plenty to see and do within walking distance of the Hotel. **Must use your own Netflix and/or YouTube account fwiw

My stay at the Staypineapple has brought me out of my review hiatus. Not only does this hotel have all these little perks they give you cookies!!! They give you a reusable bottle so you can keep getting water at their drinking station and they give you one free drink for your stay. And although they give the cookies after 3pm, Yesha at the front desk went above and beyond and brought out the cookies during check out at 12pm. She didn't have to but she went out of her way to do it. Says a lot about the staff here. As I get older I realize one of the most important things for me when being out and about is great customer service and they have that here at Staypineapple. The reason I would rebook this hotel would also be for customer service

Every year, my sister and I go to the city and stay for the weekend and take our dogs. This is our favorite place to stay at. They are so dog friendly and it's such a cute spot and conveniently located in Union Square. The staff is always so great with the dogs and we always have a great time.

I was incredibly disappointed that my last year's experience didn't hold a candle to this year's experience. I called the previous night to see if I could secure a bigger room and an earlier check in, but was advice that wasn't necessary because they weren't at capacity and would have room once I arrived. Well, they didn't. So I was stuck with a smaller room. The room wasn't very clean at all. Dust everywhere, stains on the toilet, just not very clean. The staff did send someone to clean it, but I'm pretty sure they didn't do anything because it looked the same. The robe were so cozy last year that I looked forward to enjoying them again. However, they were dirty too. I asked a couple time for the amazing cookies, never got those. Asked a couple times for towels, never got those. No barista like the previous year either, so not coffee outside of the drip coffee. The only thing that was still as equally amazing as the previous year was the bed and the linens. They definitely give a cozy sleep. I can't say that I would book for a third time because it has rapidly declined in 12 months. I hope they restore the same level of service and cleanliness that they originally had.

everything was so nice and clean the staf was very nice a special thanks to arnold,bryand,at nigt samanta and terry very good custumer service.i visit the hotel beacuase i collet pineapples and i was lucky to get pineapple stikers the refill bolle water was very nice to have water i really enjoy the time and the most importand to me its pet friendly my dog was very happy .

This review is long overdue! Got to stay here for a little staycation and overall the customer service, amenities, cleanliness, and safety would make me come back again and again! Wish I had more pics but I was too excited lol! First off the staff blew me away. Very attentive and friendly, they took care of all of our needs. Checking in and out was a breeze. And it was obvious with their door locking system that safety is a priority here. They made sure we were always comfortable and content. A lot of amazing amenities. It was refreshing to receive hospitality like that. 10/10 for service!! Very cute pineapple theme that isn't over the top. Decor made it feel elegant but still cozy. And I adore how dog friendly they are! Hopefully next time I can bring my dog so he can enjoy it as much as I did (: Great location as it's in a very walkable area. This particular weekend we spent a lot of time in union square it was like a 5 minute walk or about 3 blocks away. Room was so cute! I was actually surprised with the size of the room like another review mentioned, San Francisco isn't known for being so spacious, but it was perfect. I like their unique bedding as well. I slept so soundly even with the city bustling at night. It's very well kept!

Loved the hotel, beautiful, stylish, well maintained and excellent staff. The rooms, although small, were very well appointed, great beds and baths. Very small. The bar and food service closed during covid and has never reopened which was quite a disappointment. Further, no valet or parking service. Small lot next door which was $50 per day which is reasonable if you can get a spot. The neighborhood is awful, dirty, lots of homeless and drug deals happing all around hotel. It's called the Tenderloin District and should be avoided. Not an area you want to stroll to a restaurant or site see. We took a Waymo to Market district for a wonderful dinner in an eclectic neighborhood with a popping eclectic crowd. Bottom line, avoid the Tenderloin and be very selective about Union Square. Not what it used to be. Read lots of reviews before booking.

My now husband & I stayed here for our wedding at SF City Hall, and I absolutely loved this hotel. While the rooms were a bit on the smaller side, the comfort and ambiance more than made up for it. Everything about the place felt warm and welcoming. We do wish the bar downstairs had been open during our stay, but aside from that, we couldn't be happier with our experience. We'll definitely be coming back again!

A really well kept hotel that isn't only super cute and pine apple themed but clean and in a very centrally located area. The hotel staff manager Arnold and other staff members like Earl made my stay really enjoyable, their service was so friendly, professional, and beyond what I was expecting (as they were even able to fix my suitcase handle)! Would highly recommend staying here if you are looking to spend a few days exploring the city of sfo. From this location I was able to explore Chinatown, Notting Hill, fisherman's wharf entirely by foot. They also are really diligent of manning the front and locking doors in the evening time to ensure your safety. - central location to all touristy neighborhood attractions - great hotel staff that make your stay super pleasant - water refill station - dog friendly - really good value for the prices - comfortable bed and sheets

Hospitality at this boutique hotel is amazing! The staff are all so attentive and welcoming! We stayed here on my birthday weekend and it was the perfect hotel for my fiancé and I, we will stay here again and will stay at other pineapple hotels in other cities! Rooms are a decent size considering SF buildings generally are smaller than other cities. Pet friendly hotel so really wish I would've brought my dogs! The decor and pineapple theme are a great touch! Pineapple infused water, pineapple Cookies, the bright yellow colors really give that happy vibe! No mini fridge in room or full bar downstairs, they do have a fridge near the front desk with alcoholic and non alcoholic, complimentary first beverage! Complimentary Water/sparking water and coffee and cookies are available in the lobby ! Easy to walk to and from BART or Union square, convenient connecting buses on Geary. Tenderloin neighborhood is a street over, which people find sketchy but as long as you avoid that area you should be ok!

Sunil was awesome. Of course the hotel is great too, but Sunil just puts a cherry on top! The hotel has all these little extra special touches like complimentary candy, snacks, water bottles,, and pineapple shaped cookies. The shower experience with strong water pressure, soaps, lotions, shampoos, etc. was refreshing and then to have the robe was perfect. The pineapple theme is so fun, too. Everything was clean and high quality.

It's our third time coming from Los Angeles to stay here and we totally satisfied everything here included front desk people. Especially there is a Brian who is amazing to taken care of us. Thank you for the amazing crew and see you next time!

Elegant is a very accurate description of this hotel. The pineapple theme is adorable. We loved almost everything about it. It's located near the shopping and trolley cars which is very nice.

Perfect experience. The lobby manager was very good and helped me upgrade the room.I love this hotel. I will only stay in this hotel when I come to San Francisco in the future.

Beautiful hotel. Amazing staff. Clean and good smelling room. Yeahsa is very accommodating and friendly.

Amazing hotel to stay during your vacations, the staff are super nice and wonderful, the rooms are comfortable and the bathroom spacious. I will come back for sure to this hotel!

Everything from the time we checked in had been so amazing. The commitment to the pineapple theme is so cute from the pineapple insulated water to the bathroom towels with the pineapple logo. The staff had been so friendly and helpful. We stayed one night but loved it so much we extended an extra night and the receptionist made it easy to do and stay in the same room. The room is so clean can't complain. I will be back

The hotel looks lovely. We had a rough start to our day for personal reasons. The hotel really helped turn things around for us. Yesha at front desk is so kind and patient - really helped us reset by being so welcoming.

Desk provided great service and has been very caring and hospitable. NIXXY served an excellent glass of wine.

I rarely write reviews, but my experience at StayPineapple San Francisco has been upsetting enough to warrant one. Despite flagging my feather allergy when booking, I had to wait nearly an hour at check-in--only to be placed in a room that didn't have a working A/C. The room is hot and humid. When I asked to move, I was told other rooms were available, but no one could clean them because housekeeping had left for the night. I was handed a fan and told my resort fees would be waived. That's not hospitality. That's neglect. I feel trapped in an unsafe, uncomfortable space after a long day. This has been a real breach of trust. I expected better.

Check in process with Yesha was amazing! Her energy is incredible and made us immediately feel welcomed!!

Super elegant, I loved the design. Room was great and the staff were nice. I was a little hesitant about the location and safety as there were many homeless people around but the hotel was safe with their front door locks needing keycard access during certain times. Unfortunately, I have to give it 3 stars due to false advertisement. The website for the SF location is advertised as if the food and drink sections of the hotel are active. they are NOT. in the AM they have quick water and coffee, there is no bar or bistro, or afternoon cookies like shown, which is what I was looking forward to; a quick bite or drink before going out or hanging out at the hotel and the front staff said they were closed indefinitely. apparently after the pandemic it was hard to keep afloat, which I understand, but do not advertise the bar and bistro are active on your website if they are NOT. having a bar and food at the hotel is an ammenity I know many people appreciate so this stung. The robes were cute but not cozy at all, especially with the price they were selling them for. The best thing they have is their bedding. Unfortunately, I will not be staying here again at this location but hopefully at another one day.

I 100% recommend you staying at stay pineapple if you are staying in san Francisco. From checking in to checking out it was a top notch experience. Arnold at the front desk went above and beyond to make our stay feel special. The hotel is clean and the amenities are great. Thank you staypinapple for the amazing experience. You have gained a life long customer.

We planned a getaway,for a Family Birthday in San Francisco . I found Staypineapple on Yelp a few months back . I booked over the phone with no problem. I was told no valet hotel parking,though. So, we used A parking app to Find a spot . The most affordable one was like 5 blocks away. Upon arrival we see a parking garage next door to hotel. Next time I will check for availability at that one . I will post a photo of the garage, next to hotel . I Should have made a inquiry why I was never told about the garage. Other than that this hotel is great ! Beautiful lobby. Secure key entry to lobby at night . Super Comfy Bed, fluffy robes, nice large shower and quick service if needed items ( more coffee and ice ) Really enjoyed this hotel :)

This is a cute boutique hotel with a pineapple theme. They are clean. Respectful staff and very warm and welcoming. The price is very reasonable and they give you a coaster for a free drink alcoholic and non alcoholic upon check in. The thing that stood out other than the location was how nice all of the staff at the front desk were. I noticed they were also a dog friendly hotel and overall the stay was pleasant. They also had two duvet covers for people. And a cute little stuffed dog that you can purchase. I had a great time for my one night stay and would come back to this cozy hotel.

WOW! This property definitely exceeded my expectations. From the moment I placed a call and spoke with Yenni, I knew my boyfriend and I were in good hands. Upon our arrival, I was greeted with warm smiles, water, and a level of Customer Service I had almost forgotten. This property is super clean, very elegant, and pet friendly. Your rooms are laid out almost in the same fashion as being on a cruise. There are fluffy pillows, thick towels, warm robes, and a little stuffed animal that you can take home with you. We came into town from Sacramento to see The Lion King. we wanted to splurge and have a romantic day of it all. And Staypineapple was the perfect compliment. We will definitely be back!

Loved the concept of pineapples being the staple of the hotel! Such a cute clean beautiful hotel. Great stay greeted by Yani who was so accommodating and super friendly offered us wine after knowing it was our anniversary! She went above and beyond and even brought it to our room with the glasses and wine opener! Great customer service. Small rooms but expected in San Francisco we stayed in the drama queen room which is a corner room. They provide pineapple robes for your stay which was comfortable. The bedding genius two duvets so we don't need to share or pull love the concept, the sheets bedding pillows mattress on cloud nine so comfortable! They offer a safe mini fridge coffee maker and clean bathrooms! They also gave us complimentary drinks! While in the city close to everything you need walking distance to sullery coffee union square shopping check out the view lounge!!! Parking is right before hotel $50 parking note must be back before 10pm

Stayed here this week with our pup. The staff was great, but we had an issue with our room as soon as we checked in. We went to crack open the window and the entire window popped out of the track. We contacted the front desk but there was no maintenance working so we were stuck with an open window for this rainy December night. The front desk was very polite. I love that they are so dog friendly and they even provide a bed for your pup which feels like good quality.

The location is not very good homeless people were everywhere pee and poop on the floor not as good as it looks in the pictures. The actual hotel lobby area is very small and clean and staff are nice Hotel room - the furniture was okay a little bit old, looking. The bed was nice . The bathroom is very pretty and clean. The walls are painted bright yellow, which almost blinded me. The room smelled so bad that we had to call staff and they sprayed some air freshener and put a machine to get rid of the smell inside the room, but the smell just got worse so much so that we cut the trip short and changed our flight tickets to leave the next day. There are a lot of hidden fees that we weren't aware of until we reach the hotel to pay. Which made the price way more than the hotel is worth. No restaurants, CVS grocery stores nearby

The location is not very good homeless people were everywhere pee and poop on the floor not as good as it looks in the pictures. The actual hotel lobby area is very small and clean and staff are nice Hotel room - the furniture was okay a little bit old, looking. The bed was nice . The bathroom is very pretty and clean. The walls are painted bright yellow, which almost blinded me. The room smelled so bad that we had to call staff and they sprayed some air freshener and put a machine to get rid of the smell inside the room, but the smell just got worse so much so that we cut the trip short and changed our flight tickets to leave the next day. There are a lot of hidden fees that we weren't aware of until we reach the hotel to pay. Which made the price way more than the hotel is worth. No food stores near by , cvs etc.

Overall, a quaint, cute stay with an interesting theme of pineapples and dog-friendliness. Check-in was fast and efficient with the receptionist finding my reservation without a hassle and changing the card on file. Monica, Eric, and Arnold are so cordial and provide great conversations with needed advice to veer away from the seedy Tenderloin and restaurant recommendations. They give out sugar free pineapple cookies for free! My room was a bit small yet equipped with nice amenities like a $10 credit for drinks/snacks, unlimited water bottles, and a tv for entertainment. The bathroom was immaculate with white marble floor and dispenser stations of hand soap, facial wash, body wash, shampoo, and conditioner. All were pina colada scented! My main issue was that I couldn't connect to the wifi with my phone nor work laptop... Had to use my cellular data as a personal hotspot. The staff were understanding in trying to troubleshoot the issues, but no wifi for a week was interesting... The bed was soft and the sheets were silky! Everyone has trouble sleeping the first night in a new environment, and the rest of the week was when I slept like a baby. A great hotel with glitz and glamour on the inside, with a sweet staff, and with a welcoming atmosphere!

My wife and I stayed here Wednesday and Thursday for a play at the Curran Theatre. I will recommend this place to all. There are few hotel rooms that make me smile. This one did. And the world needs more smiles. If you are looking for corporate, go elsewhere. If you are looking for eccentric, comfortable,clean, contemporary, and a bit quirky. Book it!

My husband and I recently stayed at Staypineapple during a recent, quick trip to San Fran and we had a lovely time! The manager, Joel, was very professional, kind, and helpful and the bartender was polite and made a great drink! The hotel itself is very unique and, as its name says, elegant. It's conveniently and centrally located and, while they no longer offer valet parking (despite what the website says), there is a small parking garage directly next door. I will say that the room was quite small, although I know that's to be expected in this part of town. It was very clean and comfortable, though, and we'd definitely stay here again!

Long overdue! Beds are the most comfortable, pillows as well . Was a bit small but perfect for two ppl ! Very clean had no issues from check in to check out ! Would def recommend . Walking distance from shopping and getting a quick bite to eat.

Overall, our experience during our 6 day stay was positive. While I can accept their policy of cleaning the room every two nights I believe that they need to tighten it up a bit. Even if they do not clean the room, they should replace water, coffee and tea. That said, I was always able to obtain these items at the front desk. Is the hotel close to some sketchy areas? Yes - most hotels are close to some sketchy areas. We found two great restaurants for breakfast up and down Geary and public transit it very accessible - not to mention Uber or Lyft. I think MK had a bad day, or two. Our room was very nice as was the bathroom. I think they need to ditch the duvets for the bed or just make it one big duvet. the bed was very comfortable, however. The room was also extremely quiet. We did not avail ourselves of the breakfast items or the bar but the lobby was decorated quite nicely. If you are looking for a mixed drink or a beer go across the street to Swig/Bottle Club. We would stay again.

Price: My girlfriend and I stayed here on a Friday night. We booked through Priceline and was able to get a decent rate for $200 (including taxes and fees -- check Google hotels for who has the cheapest fares and make sure you go through entire booking to see complete rate). FYI the nightly rate is INCLUSIVE of a $35/night "amenities fee" that is paid after checking-out. This fee covers the hotel's perks like free water bottles, $10 daily snack credit, robes, free bike rentals, etc. There is also a $50/night security deposit, which will be refunded after checking-out. Location: The location is great -- only a few blocks from Union Square in the heart of downtown SF. Yes, it is downtown, so it is going to be a bit noisy at night. That is expected. The neighborhood is fine -- we didn't feel unsafe walking around. Room: The rooms are small (about 150 square feet -- you can go on TripAdvisor and they have virtual 360 degree photos of the rooms). What they lack in space they make up for in appearance and decor. The hotel is on the upscale side and everything is very well kept and decorated nicely. Modern chic with a touch of luxury. The pineapple theme is also cute. No microwave or small fridge in the rooms. WIFI was ok and hard to get connected... it took 30 min or so to finally connect. Service: Service was nice as well. After checking out, the concierge reminded us to use our $10 daily snack credit, which we gladly did. They have robes available to you in the room closet and water bottles on your counter. Final thoughts: Not too much space and the $35 amenities fee is annoying (what if I don't care for any of the amenities??), but it you are looking for a place in a central location and don't mind splurging a little, this will be a good spot. It is also pet friendly -- I believe the daily pet fee is $25.

Their individual duvets and their pillows are the best. I like the attention to detail. the fact that they are dog friendly and I can bring our dog without extra charge it's a great plus. What don't they offer and I would include? A breakfast included with your room rate to make the experience even better.

I recently returned from an extended trip. I was taking the train from Seattle to southern California, with a 1 night stay in San Francisco. I made a reservation through Priceline, not realizing it was an overnight train ride arriving SF the next day. I arrived around 8am and the young woman told me they had canceled my reservation, as it was made for the night before. I realized my mistake and booked a room for that night.. She attempted, but couldn't do anything about a refund. I checked with Priceline, as well. I left my luggage and went into the city. A couple hours later, I was thinking about it and realized that I had paid for a night anyway, so why wasn't I offered a room at 8am? I could have showered and freshened up. After some research now, I understand it's Priceline's policy to cancel the reservation, which I think is a bad one. When I came back to check in during the evening, there were 2 people at the desk. The young man was very friendly and kind. I asked him out of curiosity the question of why I wasn't offered a room earlier in the day and and he was unsure, but would check on things. I was trying to ask if that was a company policy or something. Another employee sitting at the computer kept interrupting at least 2 or 3 times, angrily saying, "I don't know. I was at home, sleeping! " I wasn't even speaking to him at first, but eventually, he irritated me so much that I did, explaining that I wasn't blaming him or anyone. He was extremely rude, hyper, and agitated. He kept going back and forth to the bar and had a drink in his hand. I thought maybe he was the bartender. It seemed like he was probably on drugs. He's an older guy, balding, with a short, scruffy beard (and a drink in his hand). As Staypineapple is in the hospitality business, this is completely inappropriate. He should be severely reprimanded, if not fired. As I mentioned, the other 2 employees were very gracious and friendly, as was the overnight desk agent. The room and hotel were actually very nice. 0 stars

Terrible service here had a booking for late August and had to cancel at the start of August and messaged straight away. Said they would start the refund process but I had to follow up multiple times throughout the month and heard nothing back. Then followed up again start of September and got an instant reply that said they could no longer direct debt back the money due to a change in their system. (I also paid extra for cancellation) So they got back to me as soon as they knew I couldn't get a refund and told me to dispute it with the bank. Absolute bullshit. Do not book here

I decided to go to SF for my 30th birthday. When I was looking up hotel rooms I stumbled upon this place and was blown away by the awesome staff. Ruben was really friendly and made sure I had everything I needed for my stay. The rooms were clean and the theme is super cute! I love all the attention to details. I would stay here again if I had to. The one bad thing about this place is parking. I wish they had a parking lot but Jake was nice enough to recommend a few places. This place is located in Tenderloin so it may be a little bit dangerous to walk around at night by yourself so make sure you use the buddy system!

Great bed!!! Great service and great location. I will definitely stay here again. I will swing by here again!!!

This is a comfortable hotel in an older building, but really good beds, decor, and a great overhead shower (pressure and heat). Front desk staff is friendly and accommodating. The one "con" would be they have tables and a bar set up, but weren't serving drinks, so had to find "off site" locations for this (two places across the street and one next door fit the bill).