Staypineapple, An Elegant Hotel, Union Square San Francisco

I loved my stay! The hotel is super cute, comfortable, and cozy. The staff was friendly, helpful, and polite. The complimentary snacks, coffee and tea pods, and bottled water were definitely a nice touch. There was an issue with the elevator, but the hotel refunded me for the inconvenience, which I really appreciated. I would definitely stay here again. The area around the hotel is good too. There were a few homeless people around, especially at night or early in the morning, but that’s pretty common across the city, so I thought it was okay. I was traveling solo and felt very safe overall.

The lift was broken and was told it wouldn't be fixed for at least 2 weeks. With no one there to help we have to carry 2 suitcase weighing 50lbs up 7 floors The facilities at the hotel were not available at all and haven't been used since the pandemic The room was very nice and clean. The hotels reception and lobby was very nice and fresh and hairy. The location was really good being near union square was great for access to all transportation in the city

So, to start, know that you will be on the cusp of tenderloin. There are some characters that you don’t wanna be around. But overall, they will not bother you. We were able to park on the Mason Street garage, which was generally close, and the walk wasn’t bad nor was it uncomfortable for us. And we had two toddlers. We also had a dog that the hotel welcomed with open arms. They gave us the pup package, which was very very helpful. The room was tiny, but we only needed it for sleeping so it wasn’t a big deal. The bistro was permanently closed, which sucks because I needed coffee, but also not the end of the world. The hotel staff was very kind and caring, and they made sure that we had everything we needed and asked us if we needed any extras. The complementary drinks were great because my son loved the pineapple bottles. The room was clean. Everywhere else was clean too. They do a good job here. Definitely will recommend to other friends and if we come back, we will stay there.

I recently stayed at this hotel and would rate it 3 stars. While the staff was friendly and the beds were surprisingly comfortable, there were several issues that took away from the experience. The elevator was broken during my stay, which was frustrating and inconvenient. According to the front desk staff, the elevator has been broken for weeks and there is no end in sight regarding repairs. The room had a noticeable mildew smell, and housekeeping didn’t come daily as expected. What bothered me most was the way the hotel is marketed as a “luxury hotel.” Aside from the comfortable beds, there really wasn’t much that felt luxurious about the stay. It’s not a terrible place, but it definitely didn’t live up to the luxury label they advertise.

This is a 3-star hotel disguised as a 4-star. I thought it would be one of the those minimalistic, efficient hotels. Not quite. The best thing about it is the creative pineapple theme. Well, it did lure me into booking a room here, especially since I remember seeing its high ratings from New York. Let me tell you why I think this is not a good hotel: - No sound proof in the room. I was staying near the elevator and I could hear everything. I could also hear the low frequencies of the quiet conversation happening in the room next to me. If you’re a light sleeper, run away. - Bad bathroom. The shower head is cheap and not fun to shower with. The toilet seat is very close to the shower screen/glass, so your right side–especially your right arm–will be slightly locked with little flexibility. The toilet paper is hanged on a wobbly stand. One towel had some color stains on them. All toiletries have a single, monotone smell. - The bed is not that comfy, despite looking very comfy. I’m comparing it to other hotels I stayed at around here. I like the “European style double duvet” marketing thing. I have a feeling they did it because it’s cheaper to maintain and clean. I usually like getting trapped inside the bed’s comforter as it’s usually done in other hotels, and this doesn’t have that hugging feeling. - The location is ok, but not better than many other hotels around here. The more blocks west to Union Square you go, the uglier the streets get (maybe until Polk St). - This is the only hotel I’ve seen so far that explicitly asks for tips in the hotel room, including the option for electronic tipping. I’d be happy to pay whatever that amount is if you included it in the hotel rate, but asking for tips like that defeats the purpose of tipping. - The furniture didn’t look nor feel particularly modern, efficient, or beautiful. It’s just your average hotel room with a pineapple theme. I don’t want to go on because that would seem like I’m trying to find things to complain about. Overall, the value for price was not good, so, unfortunately, I cannot recommend this hotel. For roughly the same price or less, you can stay at better hotels in San Francisco.

I stayed during the week of June 8–14, 2025. The location is excellent—just steps from Union Square and within walking distance of places like the Moscone Center, which is great if you're attending a conference. The neighborhood is relatively clean by American standards. You’ll see some homeless people, but it’s not as overwhelming as in other parts of the city. At night, it takes a while for things to quiet down, but that’s typical for a big city.||The room itself was clean and perfectly fine for a business stay. Not very spacious, especially around the bed, but functional and tidy.||However, the hotel’s photos are no longer accurate. The bar and restaurant are essentially closed, and there’s no breakfast or even decent coffee available. Staff presence is minimal, which makes the place feel a bit empty.||What’s especially disappointing is the daily amenity fee—over $30 per day—which is simply not worth it. It feels like a hidden cost. In return, you get two drink vouchers, some cookies (if they haven’t run out), and a bottle of water. That’s it. No breakfast, no coffee, no real services.||In short: a good option if you're traveling for business and mainly need a clean place to sleep in a central location—but don’t expect full-service hotel amenities, and be aware of the extra charges.

This was our first time staying at Pineapple in San Francisco. We had had a great experience in San Diego so we decided to trust our instincts and book a few days at Pineapple in San Francisco to see a Dodger game. From the moment we arrived, Ryan at the front desk provided us with world class service and accommodated all of our requests, just as gracious and as considerate as he could be. Our room was perfect, exactly what we had asked for, and truly charming. Just a day into our stay we had an issue with the guest next to us playing loud music and singing, but we were extremely surprised and very grateful to see that our disrupted mornings were taken very seriously. The front desk staff listen to our concerns and handled the situation swiftly and with professionalism above and beyond. Even through three shift changes, The situation was resolved. We are so beyond impressed and thrilled to have found a wonderful place to stay in San Francisco. The staff is so exceptional, they made us want to extend our stay! The building is beautiful and quiet and close to everything in the neighborhood. We felt welcomed, valued, and safe throughout our stay. Thank you, amazing Pineapple staff! Ryan is the jewel of Pineapple San Francisco. We will be back. Love, Melissa and Marc from Los Angeles. XXX

As mentioned by others, the staff really are super friendly, helpful, and all about making sure you feel welcome! The rooms are super clean and have everything you'd need. They are on the smaller side, but we still managed to access our 2 large suitcases without a hitch. I was impressed with the thoughtful room setup. The bed was SUPER comfortable. No complaints at all! I looked into lots of hotels in the city and we chose this one for our 3 nights. Yes, the area can be a little rough, but we didn't have any issues and we walked around a lot. I'm so glad we chose Staypineapple!