Staypineapple, An Elegant Hotel, Union Square San Francisco

This is such a gem of a hotel!! All the furnishings were unique and very classy! My room was very nice, it was better than I expected! I loved all the little details, the robes in the closet, the coffee maker, water bottle. The bathroom was clean and beautifully remodeled. Nixy who checked me in was very friendly, explained where everything was, got my box I had shipped quickly and gave great customer service. I would highly recommend this hotel to anyone, you won't be disappointed!

Queen sized bed in a big enough spacious room was perfect for me since I was solo. The room was nice and clean and the bathroom was immaculate with a modern shower. The room had a fridge and a tv with HBO channels to watch recent movies. The room comes with a free water bottle and a free water filling station in the lobby. You also get a free drink from their fridge once you arrive. Service was excellent! Thank you to Brian and Yesha for being tentative to whatever I needed. A great hotel stay starts with the front staff and they were the epitome of professionalism. Thank you again Brian and Yesha for everything. Location wasn’t too bad. In every big city downtown area you will find people loitering the streets, especially late at night. Just mind your business and go about your day and nobody will bother you. Overall great experience. Love the pineapple theme!

My stay at this hotel was very pleasant. From the very beginning, the service was excellent, especially from Yesha, who was always very kind, attentive, and willing to help. The cleanliness was impeccable; both the room and the common areas were very well maintained. The place is comfortable, quiet, and enjoyable, perfect for resting. I would definitely recommend this hotel and would stay here again.

Checked in for our anniversary weekend staycation and I was really impressed! Shout out to Brian for the excellent guest experience!! He welcomed us and help us check in smoothly!! (this guy is an asset to your team). Also got a complimentary wine from Yesha coz were celebrating our anniversary weekend! (this is just awesome and made our day!) We checked out with no hassle and was assisted by Terry - very friendly and he asked us about our stay! The rooms are clean and spacious and the location of the hotel is just perfect. I will definitely return here with my friends and family, oh i just also found out that this hotel is pet friendly so I can take my fur babies with us next time ☺️☺️😉

We’ve stayed with Staypineapple in San Diego and now San Francisco, and it’s lovely every time. We always have a pleasant experience with the concierge staff too, and they make the process for checking in (and out) very seamless and kind of fun. The room service was great as well. They remade the room back to exactly how it was when we arrived, immaculate, fresh and tidy. Lastly, when staying at this location, Nixxy, one of the concierge staff members, was at the front desk more often than not when we would be coming back in from a long day and they were always very hospitable. They’d greet us every time, and most importantly, were quick to open up the front door (it’s locked after 7 pm) so we could get to our room as soon as possible and relax. Nixxy was first rate - thank you for making our stay feel so friendly and easy! We’ll definitely remember this location when coming back on business again!

We have stayed for one night. This hotel is amazing with very unique style. I really like the setting of the room and the amenities are great too! The front desk lady Yesha was really welcoming and nice, hosted us with high standards, would recommend to friends!!

Beautiful new hotel. Check in was easy, beds are very comfy, room and bathroom are fully updated and nicely styled. There is a big amenity fee without much of any amenities other than a water refill container and system which is very green and nice. No gym. No food. But overall would definitely stay here again. |Shout out to the maids as it was super clean!!|Just be warned as with most of SF there are homeless all around the hotel and while the hotel is safe, be careful walking directly south or west out of the hotel as it’s zombie land. Very walkable to Union Square and lots of restaurants.

Brian is awesome! Friendly and muti tasks with a genuine smile and an attitude that is truly caring. This was the best sleep I've ever had in a hotel, and I've traveled most of my 30-year career. The room was exceptionally clean and comfortable. TV has a sleep timer 🤗. The bedding is a dream. My only issue was that I wasn't able to use the table or chairs in my room. One chair wouldn't move and I would have had to literally crawl over the other chair to use it. Room 610.

This review is long overdue! Got to stay here for a little staycation and overall the customer service, amenities, cleanliness, and safety would make me come back again and again! Wish I had more pics but I was too excited lol! First off the staff blew me away. Very attentive and friendly, they took care of all of our needs. Checking in and out was a breeze. And it was obvious with their door locking system that safety is a priority here. They made sure we were always comfortable and content. A lot of amazing amenities. It was refreshing to receive hospitality like that. 10/10 for service!! Very cute pineapple theme that isn't over the top. Decor made it feel elegant but still cozy. And I adore how dog friendly they are! Hopefully next time I can bring my dog so he can enjoy it as much as I did (: Great location as it's in a very walkable area. This particular weekend we spent a lot of time in union square it was like a 5 minute walk or about 3 blocks away. Room was so cute! I was actually surprised with the size of the room like another review mentioned, San Francisco isn't known for being so spacious, but it was perfect. I like their unique bedding as well. I slept so soundly even with the city bustling at night. It's very well kept!

Loved the hotel, beautiful, stylish, well maintained and excellent staff. The rooms, although small, were very well appointed, great beds and baths. Very small. The bar and food service closed during covid and has never reopened which was quite a disappointment. Further, no valet or parking service. Small lot next door which was $50 per day which is reasonable if you can get a spot. The neighborhood is awful, dirty, lots of homeless and drug deals happing all around hotel. It's called the Tenderloin District and should be avoided. Not an area you want to stroll to a restaurant or site see. We took a Waymo to Market district for a wonderful dinner in an eclectic neighborhood with a popping eclectic crowd. Bottom line, avoid the Tenderloin and be very selective about Union Square. Not what it used to be. Read lots of reviews before booking.

I was incredibly disappointed that my last year's experience didn't hold a candle to this year's experience. I called the previous night to see if I could secure a bigger room and an earlier check in, but was advice that wasn't necessary because they weren't at capacity and would have room once I arrived. Well, they didn't. So I was stuck with a smaller room. The room wasn't very clean at all. Dust everywhere, stains on the toilet, just not very clean. The staff did send someone to clean it, but I'm pretty sure they didn't do anything because it looked the same. The robe were so cozy last year that I looked forward to enjoying them again. However, they were dirty too. I asked a couple time for the amazing cookies, never got those. Asked a couple times for towels, never got those. No barista like the previous year either, so not coffee outside of the drip coffee. The only thing that was still as equally amazing as the previous year was the bed and the linens. They definitely give a cozy sleep. I can't say that I would book for a third time because it has rapidly declined in 12 months. I hope they restore the same level of service and cleanliness that they originally had.

My now husband & I stayed here for our wedding at SF City Hall, and I absolutely loved this hotel. While the rooms were a bit on the smaller side, the comfort and ambiance more than made up for it. Everything about the place felt warm and welcoming. We do wish the bar downstairs had been open during our stay, but aside from that, we couldn't be happier with our experience. We'll definitely be coming back again!

The Pineapple of My Eye Chain of ten boutique hotels located around the US in some of the most populated areas like SF, Chicago, & NYC. We weren't familiar with this chain, but it received a high recommendation From a trusted fellow Yelper, so we took a chance and booked a room to stay the night in SF. The Good: *Great location near lots of dining *Front desk service check-in by Sal was very friendly, quick, and efficient. *Complimentary beverage for each night of your stay *Complimentary shortbread pineapple cookies *They allowed us to check-in hella early at noon, which was a godsend because we were both exhausted from an earlier race at GGP. *Comfortable beds *Super fast wifi *Huge TV w/ a plethora of channels, including a Netflix & YouTube channel**. *Huge bathroom *Keurig coffee maker w/ coffee mate creamers *USB™ charging port *Fairly large closet for a room of this size *Small fridge in room The Meh: *No parking available but there's a few garages nearby but get ready to fork over some cash (at least $50/overnight) *USB charger isn't near the bed, but there is a plug in the lamp, so be sure to bring your block. *Rooms are basically 70% bed *Shower was just OK, but the worst part is it took forever for the water to get warm. If you're like me, and like to drop a heater before showering, then I suggest starting the water before you begin so it'll be plenty warm by the time you're ready. It might've been because we were on the sixth floor, but no way for me to know. The Ugly: *There's some kind of club, restaurant , or something that plays loud, obnoxious hippety-skippety music at all hours, so if you're very sensitive to noise when you sleep, then this place ain't it. Fwiw, they do offer complimentary ear plugs at the concierge desk, so be sure to ask for some. *Zero view from our room; it looked out a nearby apartment building. We were hoping for a show from one of the neighbors, but alas and alack there was none. :( Conclusion: Nice spot to stay in SF as there's plenty to see and do within walking distance of the Hotel. **Must use your own Netflix and/or YouTube account fwiw

Everything from the time we checked in had been so amazing. The commitment to the pineapple theme is so cute from the pineapple insulated water to the bathroom towels with the pineapple logo. The staff had been so friendly and helpful. We stayed one night but loved it so much we extended an extra night and the receptionist made it easy to do and stay in the same room. The room is so clean can't complain. I will be back

The hotel looks lovely. We had a rough start to our day for personal reasons. The hotel really helped turn things around for us. Yesha at front desk is so kind and patient - really helped us reset by being so welcoming.

Sunil was awesome. Of course the hotel is great too, but Sunil just puts a cherry on top! The hotel has all these little extra special touches like complimentary candy, snacks, water bottles,, and pineapple shaped cookies. The shower experience with strong water pressure, soaps, lotions, shampoos, etc. was refreshing and then to have the robe was perfect. The pineapple theme is so fun, too. Everything was clean and high quality.

A really well kept hotel that isn't only super cute and pine apple themed but clean and in a very centrally located area. The hotel staff manager Arnold and other staff members like Earl made my stay really enjoyable, their service was so friendly, professional, and beyond what I was expecting (as they were even able to fix my suitcase handle)! Would highly recommend staying here if you are looking to spend a few days exploring the city of sfo. From this location I was able to explore Chinatown, Notting Hill, fisherman's wharf entirely by foot. They also are really diligent of manning the front and locking doors in the evening time to ensure your safety. - central location to all touristy neighborhood attractions - great hotel staff that make your stay super pleasant - water refill station - dog friendly - really good value for the prices - comfortable bed and sheets

Hospitality at this boutique hotel is amazing! The staff are all so attentive and welcoming! We stayed here on my birthday weekend and it was the perfect hotel for my fiancé and I, we will stay here again and will stay at other pineapple hotels in other cities! Rooms are a decent size considering SF buildings generally are smaller than other cities. Pet friendly hotel so really wish I would've brought my dogs! The decor and pineapple theme are a great touch! Pineapple infused water, pineapple Cookies, the bright yellow colors really give that happy vibe! No mini fridge in room or full bar downstairs, they do have a fridge near the front desk with alcoholic and non alcoholic, complimentary first beverage! Complimentary Water/sparking water and coffee and cookies are available in the lobby ! Easy to walk to and from BART or Union square, convenient connecting buses on Geary. Tenderloin neighborhood is a street over, which people find sketchy but as long as you avoid that area you should be ok!

This is one of the best boutique hotels I have stayed in the U.S.!!! It truly is an elegant hotel with the high ceilings and the pillars with mirrors that extend from the floor to the ceiling. The lobby is white and black with accents of gold. We were treated to a welcome drink, afternoon pineapple-shaped cookies and pineapple-flavored water. There is a water filling station in the lobby area. The room was just cozy. We were so impressed by the double duvet comforters and slept so soundly! The mattress was just as comfortable! The bathroom was extremely clean and oh-so modern. There were two chairs, a table, a t.v. [their commercials were hilarious], a mini fridge and a Keurig in the room. We were also treated to very plush towels and robes!!! I was concerned that we would hear the outside noise since we were placed on the second floor but there were NO issues.

This is a cute boutique hotel with a pineapple theme. They are clean. Respectful staff and very warm and welcoming. The price is very reasonable and they give you a coaster for a free drink alcoholic and non alcoholic upon check in. The thing that stood out other than the location was how nice all of the staff at the front desk were. I noticed they were also a dog friendly hotel and overall the stay was pleasant. They also had two duvet covers for people. And a cute little stuffed dog that you can purchase. I had a great time for my one night stay and would come back to this cozy hotel.

Elegant is a very accurate description of this hotel. The pineapple theme is adorable. We loved almost everything about it. It's located near the shopping and trolley cars which is very nice.

Beautiful hotel. Amazing staff. Clean and good smelling room. Yeahsa is very accommodating and friendly.

I rarely write reviews, but my experience at StayPineapple San Francisco has been upsetting enough to warrant one. Despite flagging my feather allergy when booking, I had to wait nearly an hour at check-in--only to be placed in a room that didn't have a working A/C. The room is hot and humid. When I asked to move, I was told other rooms were available, but no one could clean them because housekeeping had left for the night. I was handed a fan and told my resort fees would be waived. That's not hospitality. That's neglect. I feel trapped in an unsafe, uncomfortable space after a long day. This has been a real breach of trust. I expected better.

Super elegant, I loved the design. Room was great and the staff were nice. I was a little hesitant about the location and safety as there were many homeless people around but the hotel was safe with their front door locks needing keycard access during certain times. Unfortunately, I have to give it 3 stars due to false advertisement. The website for the SF location is advertised as if the food and drink sections of the hotel are active. they are NOT. in the AM they have quick water and coffee, there is no bar or bistro, or afternoon cookies like shown, which is what I was looking forward to; a quick bite or drink before going out or hanging out at the hotel and the front staff said they were closed indefinitely. apparently after the pandemic it was hard to keep afloat, which I understand, but do not advertise the bar and bistro are active on your website if they are NOT. having a bar and food at the hotel is an ammenity I know many people appreciate so this stung. The robes were cute but not cozy at all, especially with the price they were selling them for. The best thing they have is their bedding. Unfortunately, I will not be staying here again at this location but hopefully at another one day.

Long overdue! Beds are the most comfortable, pillows as well . Was a bit small but perfect for two ppl ! Very clean had no issues from check in to check out ! Would def recommend . Walking distance from shopping and getting a quick bite to eat.

The location is not very good homeless people were everywhere pee and poop on the floor not as good as it looks in the pictures. The actual hotel lobby area is very small and clean and staff are nice Hotel room - the furniture was okay a little bit old, looking. The bed was nice . The bathroom is very pretty and clean. The walls are painted bright yellow, which almost blinded me. The room smelled so bad that we had to call staff and they sprayed some air freshener and put a machine to get rid of the smell inside the room, but the smell just got worse so much so that we cut the trip short and changed our flight tickets to leave the next day. There are a lot of hidden fees that we weren't aware of until we reach the hotel to pay. Which made the price way more than the hotel is worth. No restaurants, CVS grocery stores nearby

The location is not very good homeless people were everywhere pee and poop on the floor not as good as it looks in the pictures. The actual hotel lobby area is very small and clean and staff are nice Hotel room - the furniture was okay a little bit old, looking. The bed was nice . The bathroom is very pretty and clean. The walls are painted bright yellow, which almost blinded me. The room smelled so bad that we had to call staff and they sprayed some air freshener and put a machine to get rid of the smell inside the room, but the smell just got worse so much so that we cut the trip short and changed our flight tickets to leave the next day. There are a lot of hidden fees that we weren't aware of until we reach the hotel to pay. Which made the price way more than the hotel is worth. No food stores near by , cvs etc.

WOW! This property definitely exceeded my expectations. From the moment I placed a call and spoke with Yenni, I knew my boyfriend and I were in good hands. Upon our arrival, I was greeted with warm smiles, water, and a level of Customer Service I had almost forgotten. This property is super clean, very elegant, and pet friendly. Your rooms are laid out almost in the same fashion as being on a cruise. There are fluffy pillows, thick towels, warm robes, and a little stuffed animal that you can take home with you. We came into town from Sacramento to see The Lion King. we wanted to splurge and have a romantic day of it all. And Staypineapple was the perfect compliment. We will definitely be back!

Stayed here this week with our pup. The staff was great, but we had an issue with our room as soon as we checked in. We went to crack open the window and the entire window popped out of the track. We contacted the front desk but there was no maintenance working so we were stuck with an open window for this rainy December night. The front desk was very polite. I love that they are so dog friendly and they even provide a bed for your pup which feels like good quality.

We planned a getaway,for a Family Birthday in San Francisco . I found Staypineapple on Yelp a few months back . I booked over the phone with no problem. I was told no valet hotel parking,though. So, we used A parking app to Find a spot . The most affordable one was like 5 blocks away. Upon arrival we see a parking garage next door to hotel. Next time I will check for availability at that one . I will post a photo of the garage, next to hotel . I Should have made a inquiry why I was never told about the garage. Other than that this hotel is great ! Beautiful lobby. Secure key entry to lobby at night . Super Comfy Bed, fluffy robes, nice large shower and quick service if needed items ( more coffee and ice ) Really enjoyed this hotel :)

Loved the concept of pineapples being the staple of the hotel! Such a cute clean beautiful hotel. Great stay greeted by Yani who was so accommodating and super friendly offered us wine after knowing it was our anniversary! She went above and beyond and even brought it to our room with the glasses and wine opener! Great customer service. Small rooms but expected in San Francisco we stayed in the drama queen room which is a corner room. They provide pineapple robes for your stay which was comfortable. The bedding genius two duvets so we don't need to share or pull love the concept, the sheets bedding pillows mattress on cloud nine so comfortable! They offer a safe mini fridge coffee maker and clean bathrooms! They also gave us complimentary drinks! While in the city close to everything you need walking distance to sullery coffee union square shopping check out the view lounge!!! Parking is right before hotel $50 parking note must be back before 10pm

I recently returned from an extended trip. I was taking the train from Seattle to southern California, with a 1 night stay in San Francisco. I made a reservation through Priceline, not realizing it was an overnight train ride arriving SF the next day. I arrived around 8am and the young woman told me they had canceled my reservation, as it was made for the night before. I realized my mistake and booked a room for that night.. She attempted, but couldn't do anything about a refund. I checked with Priceline, as well. I left my luggage and went into the city. A couple hours later, I was thinking about it and realized that I had paid for a night anyway, so why wasn't I offered a room at 8am? I could have showered and freshened up. After some research now, I understand it's Priceline's policy to cancel the reservation, which I think is a bad one. When I came back to check in during the evening, there were 2 people at the desk. The young man was very friendly and kind. I asked him out of curiosity the question of why I wasn't offered a room earlier in the day and and he was unsure, but would check on things. I was trying to ask if that was a company policy or something. Another employee sitting at the computer kept interrupting at least 2 or 3 times, angrily saying, "I don't know. I was at home, sleeping! " I wasn't even speaking to him at first, but eventually, he irritated me so much that I did, explaining that I wasn't blaming him or anyone. He was extremely rude, hyper, and agitated. He kept going back and forth to the bar and had a drink in his hand. I thought maybe he was the bartender. It seemed like he was probably on drugs. He's an older guy, balding, with a short, scruffy beard (and a drink in his hand). As Staypineapple is in the hospitality business, this is completely inappropriate. He should be severely reprimanded, if not fired. As I mentioned, the other 2 employees were very gracious and friendly, as was the overnight desk agent. The room and hotel were actually very nice. 0 stars

Overall, a quaint, cute stay with an interesting theme of pineapples and dog-friendliness. Check-in was fast and efficient with the receptionist finding my reservation without a hassle and changing the card on file. Monica, Eric, and Arnold are so cordial and provide great conversations with needed advice to veer away from the seedy Tenderloin and restaurant recommendations. They give out sugar free pineapple cookies for free! My room was a bit small yet equipped with nice amenities like a $10 credit for drinks/snacks, unlimited water bottles, and a tv for entertainment. The bathroom was immaculate with white marble floor and dispenser stations of hand soap, facial wash, body wash, shampoo, and conditioner. All were pina colada scented! My main issue was that I couldn't connect to the wifi with my phone nor work laptop... Had to use my cellular data as a personal hotspot. The staff were understanding in trying to troubleshoot the issues, but no wifi for a week was interesting... The bed was soft and the sheets were silky! Everyone has trouble sleeping the first night in a new environment, and the rest of the week was when I slept like a baby. A great hotel with glitz and glamour on the inside, with a sweet staff, and with a welcoming atmosphere!

My wife and I stayed here Wednesday and Thursday for a play at the Curran Theatre. I will recommend this place to all. There are few hotel rooms that make me smile. This one did. And the world needs more smiles. If you are looking for corporate, go elsewhere. If you are looking for eccentric, comfortable,clean, contemporary, and a bit quirky. Book it!

My husband and I recently stayed at Staypineapple during a recent, quick trip to San Fran and we had a lovely time! The manager, Joel, was very professional, kind, and helpful and the bartender was polite and made a great drink! The hotel itself is very unique and, as its name says, elegant. It's conveniently and centrally located and, while they no longer offer valet parking (despite what the website says), there is a small parking garage directly next door. I will say that the room was quite small, although I know that's to be expected in this part of town. It was very clean and comfortable, though, and we'd definitely stay here again!

Terrible service here had a booking for late August and had to cancel at the start of August and messaged straight away. Said they would start the refund process but I had to follow up multiple times throughout the month and heard nothing back. Then followed up again start of September and got an instant reply that said they could no longer direct debt back the money due to a change in their system. (I also paid extra for cancellation) So they got back to me as soon as they knew I couldn't get a refund and told me to dispute it with the bank. Absolute bullshit. Do not book here

Very clean, helpful staff & gave us a nice bottle of wine for our honeymoon trip. Definitely will recommend!!! They don't provide parking but it isn't an issue because there's a small parking garage next to it. Thank you staff for making our night special

Overall, our experience during our 6 day stay was positive. While I can accept their policy of cleaning the room every two nights I believe that they need to tighten it up a bit. Even if they do not clean the room, they should replace water, coffee and tea. That said, I was always able to obtain these items at the front desk. Is the hotel close to some sketchy areas? Yes - most hotels are close to some sketchy areas. We found two great restaurants for breakfast up and down Geary and public transit it very accessible - not to mention Uber or Lyft. I think MK had a bad day, or two. Our room was very nice as was the bathroom. I think they need to ditch the duvets for the bed or just make it one big duvet. the bed was very comfortable, however. The room was also extremely quiet. We did not avail ourselves of the breakfast items or the bar but the lobby was decorated quite nicely. If you are looking for a mixed drink or a beer go across the street to Swig/Bottle Club. We would stay again.

Price: My girlfriend and I stayed here on a Friday night. We booked through Priceline and was able to get a decent rate for $200 (including taxes and fees -- check Google hotels for who has the cheapest fares and make sure you go through entire booking to see complete rate). FYI the nightly rate is INCLUSIVE of a $35/night "amenities fee" that is paid after checking-out. This fee covers the hotel's perks like free water bottles, $10 daily snack credit, robes, free bike rentals, etc. There is also a $50/night security deposit, which will be refunded after checking-out. Location: The location is great -- only a few blocks from Union Square in the heart of downtown SF. Yes, it is downtown, so it is going to be a bit noisy at night. That is expected. The neighborhood is fine -- we didn't feel unsafe walking around. Room: The rooms are small (about 150 square feet -- you can go on TripAdvisor and they have virtual 360 degree photos of the rooms). What they lack in space they make up for in appearance and decor. The hotel is on the upscale side and everything is very well kept and decorated nicely. Modern chic with a touch of luxury. The pineapple theme is also cute. No microwave or small fridge in the rooms. WIFI was ok and hard to get connected... it took 30 min or so to finally connect. Service: Service was nice as well. After checking out, the concierge reminded us to use our $10 daily snack credit, which we gladly did. They have robes available to you in the room closet and water bottles on your counter. Final thoughts: Not too much space and the $35 amenities fee is annoying (what if I don't care for any of the amenities??), but it you are looking for a place in a central location and don't mind splurging a little, this will be a good spot. It is also pet friendly -- I believe the daily pet fee is $25.

Such a cute hotel! The decor is very unique and elegant. I spent a good amount of time working in the lobby and it felt extremely relaxing. The front desk was very accommodating and turned down the lobby music for me when I needed to attend a meeting. They serve snacks in the lobby too! There are lots of tables to work and hang out. The bar was closed due to covid but I imagine when it's open it would be fun! The room was small and cozy. The robe was one of the comfiest robes I have ever worn. The bed came with two comforters--very thoughtful. The bathroom was spacious and the shampoo and conditioner that was supplied was actually nice and not the super cheap kind that hotels sometimes give you. There's a lot to do in the neighborhood when things are actually open. Lots of takeout places and good coffee though!

I decided to go to SF for my 30th birthday. When I was looking up hotel rooms I stumbled upon this place and was blown away by the awesome staff. Ruben was really friendly and made sure I had everything I needed for my stay. The rooms were clean and the theme is super cute! I love all the attention to details. I would stay here again if I had to. The one bad thing about this place is parking. I wish they had a parking lot but Jake was nice enough to recommend a few places. This place is located in Tenderloin so it may be a little bit dangerous to walk around at night by yourself so make sure you use the buddy system!

Overall, good stay! My room was clean. The location was convenient. Staff was generally super friendly. Would stay here again.

I was first introduced to Staypineapple properties by an initial stay at Hotel 5 in Seattle over a decade ago. That experienced stuck with me enough to try other Staypineapple hotels, and for my third Staypineapple stay--on the occasion of a milestone birthday earlier this year--I selected Staypineapple in San Francisco, one of my favorite cities in the world. I appreciate this property for its boutique charm in a central location, not far from MUNI bus and light rail lines as well as BART and walkable destinations. The location affords good restaurant spots ranging from breakfast through dinner and drinks, in easy walking distances. The afternoon coffee and sweet treats are also a nice touch (although I admit that I wish the treats had actual pineapple in them as they did on my visit to Hotel 5); the pineapple spa water provided in the lobby and re-useable water bottles provided in each room are other appreciated features. I experienced great service from front of the house staff including the cafe in the lobby area. The only miss I can report is the air conditioner in our room having issues, but given the July weather was quite agreeable outside, we were able to easily open the windows to provide the needed ventilation. I hope to have a repeat of these great experiences at other Staypineapple properties, if not this great location in San Francisco.

We had a horrible experience here yesterday. We had booked a four night vacation with Stay Pineapple and our flight was cancelled the first day due to weather. I called the hotel informing them we would not be arriving until the next day. The next day came and we arrived early in the day. It was pouring down rain and cold. We arrived at the hotel and told them we had just got into town. The front desk agent (Eddie), told me that I should not have called and told them I would not be arriving that day, and as for some reason that cancelled the reservation. Eddie also told me that it was very common for people to book the day before their vacation, "even though they won't be there just to reserve the room." I told him I had never heard that before and why would people regularly pay hundreds of dollars a night for the room they aren't even staying in. The attitude was smug and he basically blamed us for making them aware. They then told us our room was not going to be ready until 2 or 3 and that housekeeping doesn't even show up until 11 am. So my husband and I went exploring, ate lunch and then returned back to the hotel about 1:30 to wait to get a room. This time we had another lady helping us (Jenny), again smug and entitled. She said after housekeeping is done all rooms get inspected twice and she had no way of knowing when we would get a room, as she "kindly"checked others in. I told her normal check in is at 4. They didn't care about the fact that we were cold, wet and frustrated at this point. We walked down the street and into the Marriot who promptly rented us a room and we were able to just cancel with Stay Pineapple. I can't remember a time when I have been treated more poorly. They obviously didn't want our business and blamed the customer when it wasn't our fault at all. The entire experience was just down right rude and negative. This hotel has no customer service or any hospitality training. If I were you and you want to have a nice relaxing vacation, don't book with the "Rotten Apple." The pineapple is the international symbol for "Welcome", entirely ironic because Stay Pineapple is anything but warm and welcoming. Zero stars if I could! ---P.S. If the manager cared we would have gotten a call already! I booked this several months in advance, and for them to cancel on me, who does that?! Seriously!

Their individual duvets and their pillows are the best. I like the attention to detail. the fact that they are dog friendly and I can bring our dog without extra charge it's a great plus. What don't they offer and I would include? A breakfast included with your room rate to make the experience even better.

I've called and emailed as requested, and still no contact. This whole situation makes me sad.

This is a comfortable hotel in an older building, but really good beds, decor, and a great overhead shower (pressure and heat). Front desk staff is friendly and accommodating. The one "con" would be they have tables and a bar set up, but weren't serving drinks, so had to find "off site" locations for this (two places across the street and one next door fit the bill).

This hotel is in the heart of San Francisco in Union Square and easily walkable to Moscone Center and China Town. The staff is really friendly and greeted our Husky, Bandit, like he was royalty. Room was a bit small, but definitely the best value in the area.

Super dog friendly and the staff was very nice to us. Nice hotel I don't blame the bad area around the hotel on the hotel

Best hotel experience ever! You get a nice robe to keep your covered ... beds. Are comfy. They have bikes you can borrow ...

I recently traveled to SF for work and stayed two nights @ Staypineapple. I'd seen it online for a while and really wanted to try it (esp since Airbnb pricing is about equivalent or more expensive these days). Rates were pretty good given there wasn't anything big happening in town. Pros: I had such a lovely time! The staff was super sweet, friendly, accommodating, and supportive. I especially want to acknowledge Young the room servicer, and front desk staff, Jasmine (evenings) and Arnold (days). They all went the extra mile for me to feel a little extra homey and well taken care of with their hospitality and attention to detail. Even the woman who placed the coffee & cookies today was sweet in making contact with me offering fresh brewed coffee. Although I didn't order anything, the bartender was friendly and offered insight into how tasty one of the food choices were that I considered. The unlimited coffee, creamer, bottled water, and pineapple shortbread cookies, and welcome drink inside the rooms and in the lobby was outstanding as treats! I worked pretty lengthy days nearly without breaks so having these amenities saved me time, money, energy. The robes were comfy and fun, bed & bedding was super comfy & fluffy (tho there was a faint whiff of male cologne on one of the pillows that probably can't be helped), room was clean, bathroom was clean, thick fluffy bath towels (like they should be). Cons: Room was smaller than expected, and I could hear everything happening in the hallways, which made me wonder if they could hear me in my room... Recommendations for the hotel to make it more luxurious and outstanding for guests to want to keep returning: * Disposable slippers+++ * Spring water instead of purified water * USB-C connection charging station or adapter to the pineapple USB charging station * Sugar-free cookie options (for pre/diabetics) * Sound-proofing of rooms/doors

I only stayed one night and wasn't too sure about this place, it was a last minute booking but I like unique places. I was not dissatisfied, adorable place, the details are great. Pros: *Adorable and good ambience *THE BED! You sleep in a cloud, never slept that good in a hotel! Almost purchase the bedding (the do sell them but a little too out of my budget lol $$$$) I even took a nap instead of wander around, once I fell on the bed could not get out *Location I thought it was good *Free rental bikes *Welcome cookies, coffee, refresher *Daily credit for their snack bar (recommend the pineapple beer) *Dog friendly (they have snacks for them too al thought I didn't see any, I was nervous it might be too crazy but nah!) *In room coffee maker and mini fridge *Bottle of waters included *Got an amazing dinner recommendation! *Free wifi Cons: *Restaurant was closed *Customer service was meh! Not all very friendly *Didnt get a plush doggy to cuddle with lol *Tiny mini rooms (I stayed solo and it was perfect but for 2, I don't think so (I got the smallest, I was confused with their rooms titles so I would go by the square feet *Not very budget friendly, I thought it was pricey (almost $300 for the night) but it was a pamper day for me *Read on the reviews about their cleaning not being the best and sadly yes, took at least 5-6 photos of dirty spots from the bedding to the walls so this NEEDS to be addressed, you have to be spotless! *Morning I left they didn't have coffee downstairs and I was counting on it since it was really good and didn't have time to go back to the room to make one :( I want to stay again, in whichever location but would not book for full rate! I think $180-$200 max with taxes is what is worth it to me

Very cute hotel the rooms are very small under 200 square feet but I stayed the night when my mattresses at home were cleaned. Their bedding was very soft and clean, and i had a good night's sleep. I called the hotel directly and got an all-inclusive rate of $170.50 a night.

I was shocked how much I enjoyed my stay. The hotel was clean, lovely staff beyond friendly and the cookies were yummy. Lives up to all the pictures. I booked the the wrong day but the woman at the front desk was patient and kind helping me resolve my issue within minutes. The room was small but perfect for my husband and I. The fixtures looked new and everything was very clean (even under the mattress, I checked lol). The duvet was soft and warm, normally I will ask for extra blankets but this was perfect. You're given 2 plush European style covers so you don't have to fight for blankets. The bed was comfortable and not overly soft. Coffee in the lobby was delicious, as good as my normal Starbucks latte. Unfortunately only a public parking garage but other than that I couldn't have asked for a better stay. Honestly, I am picky and this hotel was a great value, great service and wonderful room. I am now a believer in the staypineapple hospitality. Will definitely be staying there again sometime.

My stay at this hotel was more than amazing. Everyone was super friendly and accommodating. I was checked in by Jonny and he even allowed us to check in early after our long travel day. Greatly appreciated. Will be coming back for sure. Can't wait to come back to San Francisco !!!!!

I stayed here while attending a conference and it's as cute as it looks in the pictures. Very, very cute your bed even comes with a dog stuffed animal that barks. I read some of the reviews where people mentioned the customer service was questionable and I never had that experience. The people at the front desk were helpful, friendly, and always willing to answer my questions. They have water in the front for you -- some with pineapple that you put in a cup and some just bottles to take up to your room. The room was cute but small, which you would expect for the city and for a boutique hotel but it had everything that you would need. Not to mention the walk in shower/shower pressure were perfect.

Absolutely wonderful! Super cute little hotel with fantastic staff and the best beds/pillows (I seriously wanted to take the pillows home with me!!!). Very dog friendly (they bring you a dog bed and treats to your room). Rooms are small but very well turned out and very comfy. Cannot wait to visit again!