Steak ’n Shake

A Five-Star First Visit: Steak ’n Shake Drive-Thru Delight! I recently had my very first dining experience at the Steak ’n Shake drive-thru, and I must say—it was nothing short of exceptional. From start to finish, everything about the visit was smooth, satisfying, and surprisingly memorable for a fast-food experience. First off, the service was impressively efficient and courteous. The staff member who took my order was patient, clear, and genuinely friendly—a refreshing touch that instantly elevated the experience. My order was taken accurately, prepared promptly, and delivered with a smile. Now, the food—absolutely delicious! I ordered one of their signature steakburgers, and it was everything I hoped for: juicy, flavorful, and perfectly grilled, nestled in a soft, fresh bun. The seasoning was spot-on, and you could really taste the quality of the ingredients. The fries were crispy, golden, and not overly greasy—just the right balance. And of course, I couldn’t leave without trying one of their iconic milkshakes. I went with the classic chocolate, and it was rich, creamy, and indulgently thick—exactly what a real milkshake should be. For a first visit, this experience checked all the boxes: great food, friendly service, and unbeatable value. It’s rare to find a drive-thru that delivers both speed and quality without compromise, but Steak ’n Shake exceeded my expectations on all fronts. I’ll definitely be returning, and next time, I might even explore more of their menu. If you haven’t tried Steak ’n Shake yet, especially their drive-thru, you’re missing out on a hidden gem in the fast-food world. Highly recommended! Keep in mind: ATTENTION: their French Fries, however 100% pure vegetarian, they are Now Cooked in 100%, animal based Beef Tallow!!! ((healthier-cooked, but NOT- for Vegans or Vegetarians!!)) Be aware of that, my veggie eating friends!

I was greatly confused as to how to order, no cashier/register, no menus just kioksk. Employee came out to help with ordering but lost in translation and made it super complicated. Had to use code on receipt for ICE or coke to come out of machine. No glass for shake, no whip cream for shake. Booths were very uncomfortable, warm in restaurant. The only thing that was good was the steak burger, the fries were hard and cold. No wonder there was no one there to eat. Employee was unfriendly and couldn't give me a number to call or comment about my experience. Even she said she doesn't have an HR number to make complaints. Next time I'm in Ft. Worth, I won't be coming back to this steak and shake. Will not recommend

Food was just okay. Food certainly didn't justify the cost. Burger was small and cup of chili was only 2/3 full. Temperature of food was warm at best. I expected it to be piping hot because they cook to order (or maybe not). One staff was helpful, another was just rude and another was hiding out in the restroom and later was walking around the dining area on her phone arguing with someone that she had "paid my bill." The dining room Temperature was freezing cold making me regret ordering a shake. Don't think we'll be back.

I won't go back. The food is decent, the employees are polite, it was clean, and the pricing was high but not insane. The experience, though, is terrible. You order on a giant screen that makes you put in your name. For what? They still give you a number and call that. Want a soda? Eventually someone will notice and call you up to get your cup. Then you’d better hope you kept your receipt because, without warning, you have to scan it to get the fountain working. Yeah, there’s a little digital scanner by the soda fountain. It won’t activate unless you scan your receipt. Apparently, people were stealing too much soda? Guess that penny’s worth of syrup was killing their profits. So now every single customer has to deal with the slowdown and lines at the fountain. All this hassle so nobody gets an extra sip of soda with their fourteen-dollar burger and fries. They also don’t bring your order to you. They just yell from the counter when it’s ready. Fine, whatever, except... After walking in, not being greeted, ordering on a screen, and scanning your soda code, you’re asked to leave a tip. A tip. In a place where no one interacts with you except to shout your order. What am I tipping for? Cooking the food? That’s the bare minimum of their job and not how tipping works. Also, they ask before you even get your food. Before you even know if it’s good. Why would anyone tip at that point? The whole place feels like “What if McDonald’s was even more dystopian?” I might hit the drive-thru sometime, since that’s just about the food and the food is fine. But I’ll never eat inside again. Honestly, after this, even the odds of using the drive-thru are pretty small.

After we placed the order, our food was out to us in about 3 minutes. Hot, fresh, and delicious made exactly to our specifications. I even had a little trouble finding a substitution on my order, and they made sure it was made up the way I liked it. Everyone was very polite, and the place was spotless. Highly recommend hitting them up because this is a good one.

Me & my boyfriend went today it was very easy to order on the kiosk didn’t wait no longer than five minutes. The food was amazing. The atmosphere is very nice and clean. Everything is good. I wish people would come to this location more it deserves some hype!!!

Self serve kiosk and then asked for a tip. Ordered a medium onion rings and got three onion rings. I asked if that was what a medium onion rings was supposed to be and was told yes. The restaurant is clean and food is standard fast food.

Came in pretty late, thinking they weren’t gonna let us come in because they were near closing. We asked a guy if we could dine In or if we needed to go. He said they were about to close but to go ahead and dine in, he did not rush us at all, food was very fresh. Place was very clean. His name is Pablo and he’s the reason we will return. Thank you for a great service