Steak 'n Shake Headquarters

I am highly pissed at the service I received today at the Albany Ga location store number 582. My sister, my kids and I went there and order 4 #10 she knows exactly what she orders we get to the window and the he gives us one price and says $17.20 then a young lady comes to the window and says $22.85 so i asked why the price changed she stated” oh he only rung you up for 3 burgers instead of 4” i relied ok. So we get home i call and let him know my order was wrong he stated well you was wrung up for a number 9 i stated that that wasn’t what we wasted for so if it was a simple line of communication cool. But that wasn’t the case i get to the restaurant the manager Jeremey has a smirk on his face and ask can he help me i begging to explain i received the wrong order he states “we gave you what you asked for” but i didn’t ask for that i asked for 4 number 10s he proceed to say well im sorry im not fixing it so i said well give me my money back he states NO so of course now im furious because you gone not correct my food and THEN say you not giving me my money back. He was so rude not understanding that it was a simple miscommunication on his worker because i know what i said and instead of correcting it you would rather go back and forth with a loyal customer that’s all my kids order but you wanna go back and forth and not give me my order or my money then i ask for corporate he gives me the wrong number. I will no longer go there if he is there.

Why do you have a 30 piece chicken tenders party box for $67.90 ONLY 2 sauces (1 flavor), when people can order 10, 3 piece chicken tenders for $52.90? (And get a sauce cup per order, so 10 & any flavor).

Why don’t you go ahead and take all the tables and chairs out and make it a little bitty spot so you don’t have to have to pay so much and lighting. All the reason I’m here is because of my wife. You’ve affectionately made it no more than and a no Service area. I ordered my own food nobody ever looked up from there station nobody To even acknowledge the fact that we’re in the building For 40 bucks she would think you’d get get just a little service.

Just terrible. You now order with the kiosk. You have to figure out your burger. Patty melt terrible. Not like it use to be . Shakes finally came out as we were about to leave No one to complain to. A cook and a girl making shakes and she is working the drive though. Piss poor service. Really no serve !!!! Will not be back we always enjoyed our trip there.

Manager was swearing and yelling at me because I said I was charged sauce when I didn’t get any. Completely unprofessional and wouldn’t give me her last name, she said “my name is Gigi, they will know who you are talking about” I guess this lady always gets reported on and yet they still keep her. Don’t go to the Joliet, il Steak ‘n Shake. If the manager acts unprofessional, I can only imagine the other employees.

If i could give a 0 I would. Went to Davenport, Iowa and went in and ordered from kiosk. I got my receipt and looked around there were no employees anywhere. I waited and waited for at least 10 minutes. I had to go couldnt wait all day for these lazy employees to do their job. There were no grills even turned on. I called for employee no answer several times. I go to back and all the obtuse, rude lady could say was "you cant be back here." No apology, no explanation why nobpdy was up front cooking. She seemed oblivious that there were orders. She says cash kiosk is broke. I say no kidding that is why i used card. She is a real genuis. I stated I ordered and there were no employees anywhere making food or up front period. I wanted my money back. She was a real winner. Then this greaseball guy comes up and thinks he is going to strong arm into getting me to leave. I kept telling him not without my credit receipt. He finally brings it up and slams it on counter and says "now leave". He tried being intimidating by following me. These idiots claimed they opened at 10 so why wasn't the restaurant up and going? Customers had ordered food and nothing was being prepared. Futher, the floor was so sticky it had not been cleaned in awhile. My shoes kept sticking to floor. Avoid this restaurant at all costs! They do NOT care whether they have orders on screen or not. Now I know why so many Steak and Shake restaurants have closed. This one should too. Will be contacting corporate.

Went to steak and shake in mentor ohio awful service floor all sticky and so dirty tables dirty no ice in ice machine no salt I asked for some and he said we don't have salt also had a hard time getting my receipt I will never go there again! I am also telling my friends how bad it was!

I was solicited a free milkshake to give Steak n Shake my business. Consequently, when I went to a location to redeem it, somehow, the redeem code expired the day prior. What these lousy corporations are doing now, is false advertising tactics to get people to sign-up and be marketed via text and email, but fail to deliver even the initial incentive for a business relationship. What the corporate owners have done is give themselves very bad publicity. Deceptive marketing at its worst. Management would not even honor the redeem code that clearly showed in the App. This corporation (along with many others) is going downhill fast...