Jose R.
Yelp
First time at this shop - and last.
Kudos on them for good first impressions: ample, clean patio, plenty of seating, clean and quiet indoor area, and a simple, no frills menu with an appealing selection of pastries. This is a strict coffee shop, not a cafe so do not expect or look for hot food. Dear God, if they had hot food the wait would jump another 25 minutes.
I ordered my latte at 11:21. Delivered at 11:35. This is a REGULAR latte, no fancy anything. There was no line when I arrived, and i counted 5 pp behind counter, so I'm not sure why there is a lengthy wait (as mentioned in other reviews). Lux cafe in central Phoenix is a hip, bustling joint equally staffed and never a wait as long for coffee.
My job involves travel and the only time I have had to wait this long was at the Starbucks at FLL airport.
The two (yes, 2) young ladies who took my order and handed me the muffin without saying a word must've not been feeling well enough to interact with the public. Felt like an SNL episode where the retail staff can't be bothered to help a customer ta-day or ta-morrow.
Diversity here: non existent with staff, and hard to find in clientele. To whom I assume is the shift manager: STOP chewing on whatever you're chewing. You stand out at over 6'3" and it does not look appealing.
How Steam stays in business is hard to imagine. I wish them the best.