Chad P
Google
Sometimes customer service comes out of nowhere. Had a quick layover here and a tall Stella sounded good. The Bartender (Steven) was outstanding. He overheard my wife whispering that he had a pink ribbon pin on his collar (she recently beat breast cancer). He came over to greet us and poured our drinks. Somehow he noticed my wife’s thumb was sore as she was messing with it. He brought out two bandaids and some antibiotic ointment. The hot pretzel was great. An elderly woman showed up outside the restaurant looking confused, he noticed instantly and went to ask her if she needed help. She was looking to have a glass of wine but wasn’t sure where to go since everyone was sitting at the bar. He escorted her to a table, walked across the isle to get her luggage so she didn’t have to, while his manager seamlessly covered the busy bar. The smile on her face and her holding her drink up to cheers us as we left was perfect. Would go out of my way to swing by here next time I have a layover in LAX.