Stella

They won’t return your “fully refundable” holding deposit, even if you give notice well within the window. I’ve been chasing mine for 3 months with no luck. UPDATE: as of early summer it seems they’ve been under new management, and it’s night & day how much more responsive they’ve been. Alec helped me get the refund I’d been waiting ~5 months for, in a little under a month. Before I felt like I dodged a bullet not living here, but with new management, I would absolutely consider this lovely community if I ever need to move again. Thanks! Quick impression of the community: the rooms and community were great, and prices felt very fair for what you’d get - this was our runner up - but the rooms they had available at that time just didn’t line up with our preferences.

They got rid of our package room.😭 So all of our boxes are left on the lobby floor most mornings. I've had a very important package stolen because of this. Also: - I've had my car broken into in the gated parking garage - The elevators get frozen on one of the floors way too often - You aren't able to access the garage from the stairwell. So when the elevators freeze, you have to wander around the property to find another elevator or walk around the entire building to go to the garage entrance manually

Despite of the low rating and horrible review, we still want to give it a chance and scheduled an apartment tour. We are really looking forward to seeing the unit since it was in a nice area in Marina Del Rey but unfortunately, the agent never showed up. I waited for quite a while and tried calling/texting with no response. There was no heads-up, cancellation notice, or follow-up afterward. It felt like a waste of time and definitely left a bad first impression. Reliable communication is the bare minimum when it comes to housing—especially when potential tenants are taking time out of their day. Very disappointing.

I’ve had the pleasure of interacting with Misty, and Sharon, and I can genuinely say the team here goes above and beyond— you can tell they care about the residents and the quality of service they provide!

Such amazing friendly staff- it's a great, family felt community! Special shout out to sweet Misty and Michael who made the process so seamless.

This place uses Nova Credit when you apply. Nova Credit is a garbage company that uses AI and other auto-reading means of checking your bank account and paystubs, and it doesn’t work a lot of the time. Once it fails, you are auto rejected and the Stella management have no means of manually approving you. You can give them hard copies of your paystubs and bank statements and they won’t look at them. So if you want to waste money applying here just for them to deny you because their software sucks, even though you more than qualify, then by all means go ahead

June 2025: In addition to the package problem (below), building security has become a major concern: - multiple vehicles have been broken into in the parking garage. - two stolen vehicles this year in the same parking garage. - this week a resident's apartment was broken into and they were threatened at gunpoint. Yet management does nothing: The office manager's response to the break-in was "there are bad people on this planet and we can do nothing about it". (!) This is not at all the response one would expect from a property that advertises itself as "luxury". Seriously, if you other options that work for you when apartment searching, take them! --- 2025: Don't move here unless you like the thought of your packages getting stolen. Management continues to be unresponsive to hundreds of packages dumped daily in the lobby due to a situation they caused by taking the pre-existing, well-functioning package room away as soon as they took over in May 2024. Also, transparency: I left this review in November 2024. A few weeks after, I received a "reply from the owner" here on maps (which you may still be able to see here) - but its just a single "X". Not sure what that means, maybe they don't like it? :) -- Unfortunately mismanagement has, and continues to, run this place into the ground. Do not believe the sales pitch and marketing spin, things got much worse when GreyStar took over in May 2024. Management does not respond to tenants numerous emails and phone calls, does not communicate timely (oftentimes, not at all) about basic critical community issues like: elevator/amenity outages, package theft and mismanagement (GreyStar actually took the package room away!), security incidents including homeless folks getting into the building, extremely loud, early morning construction around the property... just to name a few. Oh, and if you do manage to make contact with the property manager, she will roll her eyes and laugh in your face when you express the above concerns, telling you "itll never happen" (when you ask them to re-open the package room because now boxes are just dumped in the lobby) - seems like not a great attitude for a property manager to interact with residents, but what do i know? Unless you have no other feasible options like i did, i would strongly urge you to look elsewhere. Update 11/13/24: I see just after I posted my review, a "Bin Fedup" posted a 5 star review, claiming to have lived here for many years and talking (oddly, all negatively? in a 5 star review?) about "Chelsea" at the leasing office. Chelsea has not worked in the leasing office for at least 6 months, since at best May 2024, when GreyStar took over. In fact, all of the descriptions of "Chelsea" in that review sound suspiciously much more like my experiences with the current Property Manager, Sharon. Not sure if Bin is merely confusing names or there is some other dishonesty or foolishness afoot: a 5 star review that contains nothing but negative sentiment is a bit odd...

I moved out of Stella by Common in 2023 and I have been trying to reach the leasing office for the past two years to get my deposit refund back, I’ve called and emailed and none of the staff ever responded. This is very hard for me since I don’t live in Los Angeles anymore and I can’t physically go to the office and talked to the staff there. However, I went to the leasing office several times while I was in LA and the staff did take my numbers and emails and say things like “ the check should be sent to you in a 7-10 business days” but I never received my check or a follow up. How do I get my money back????? It’s 4000$+ dollars and I don’t know how to get my money back.