Stella

10/14 Community Manager in person confirmed unit I am moving into has the work completed and is move-in ready for tomorrow (we signed this lease 3 weeks ago) 10/15 Move-in day. Leasing consultant gave us the keys, and upon first inspection we noticed - it is not move in ready. There is extensive water damage with potential mold, not re-painted, damage to the countertops, cat hair everywhere (we were assured there were no pets with prior tenants), and mildew under water dispenser. Lease consultant has emailed us saying sorry, we can either wait for them to do their maintenance during the time we are paying our rent for a place we cannot move into, or we can break the lease with no penalty. Total bullshit, they had plenty of time to get this done and they didn’t. The bare minimum they could offer is to give a rent concession for the time it takes for them to make the apartment habitable. 10/16 Management did not want to fix the problems. Instead told us, “why would you want to live here? Just cancel your lease.” Management did not want to follow through on their end of the lease agreement and preferred we just cancelled. So we left. Insane experience. They pushed us out. Lease terminated and now I’m sure I’m going to have to chase them down for our security deposit back. Do NOT rent here. Go elsewhere. They are irresponsible. Hilarious response to this review. If anyone reads this review and continues to move in here while this management is still here that’s on them. Will continue to update

I recently toured Stella Apartments and initially decided to move forward, I paid a $500 holding deposit, but later chose to cancel within the 48-hour cancellation period outlined in their policy. I was told I’d receive my refund within 21 days, yet it’s now been over six weeks, and I still haven’t received my money back. Their team has been completely unresponsive — no replies to my emails, no returned calls, and no accountability. It feels incredibly poorly managed and disorganized, and the lack of communication has been extremely frustrating. I’m still out $500 and waiting for a refund that was promised weeks ago. If you’re considering leasing here, I’d strongly recommend proceeding with caution.

It’s honestly absurd that you can pay $5,000 a month here and not be allowed to use the amenities you’re paying for when you actually need them. I had an important morning meeting and couldn’t take it from any of the building’s lounges or conference rooms because they don’t open until 9 a.m. And the pool? Closes at 9 p.m. sharp. So apparently you can’t start your day early or unwind after work. To make it worse, the building security guard actually kicked me, a paying adult resident, out of the pool like I was some teenager sneaking in. These restrictions make zero sense for what this place charges. You market “luxury amenities,” but what’s the point if they’re literally inaccessible during normal hours people actually live their lives?

They won’t return your “fully refundable” holding deposit, even if you give notice well within the window. I’ve been chasing mine for 3 months with no luck. UPDATE: as of early summer it seems they’ve been under new management, and it’s night & day how much more responsive they’ve been. Alec helped me get the refund I’d been waiting ~5 months for, in a little under a month. Before I felt like I dodged a bullet not living here, but with new management, I would absolutely consider this lovely community if I ever need to move again. Thanks! Quick impression of the community: the rooms and community were great, and prices felt very fair for what you’d get - this was our runner up - but the rooms they had available at that time just didn’t line up with our preferences.

Despite of the low rating and horrible review, we still want to give it a chance and scheduled an apartment tour. We are really looking forward to seeing the unit since it was in a nice area in Marina Del Rey but unfortunately, the agent never showed up. I waited for quite a while and tried calling/texting with no response. There was no heads-up, cancellation notice, or follow-up afterward. It felt like a waste of time and definitely left a bad first impression. Reliable communication is the bare minimum when it comes to housing—especially when potential tenants are taking time out of their day. Very disappointing.

Warning to Potential Tenants and Investors – Unsafe Building, No Management Response This building is currently up for sale, and management has essentially abandoned all responsibility for tenant safety and security. In just the past few weeks: Multiple car thefts, including my own and another tenant’s BMW. Break-ins are happening nightly in the garage and storage units. Just two nights ago, a man carrying a knife was spotted on a tenant’s security camera in the parking garage. Strangers are repeatedly entering the premises, banging on doors in the early hours. Despite these escalating dangers, management has gone completely silent—no updates, no additional security measures, no cooperation with police investigations. It is clear they have chosen to ignore tenant safety because the building is on the market, leaving residents to deal with worsening crime on their own. Prospective buyers and investors should be fully aware: this property is plagued with ongoing security failures and negligent management practices. Any acquisition will require significant investment to address safety, repair trust, and restore livability. Until then, tenants remain exposed to constant risk.

I’ve had the pleasure of interacting with Misty, and Sharon, and I can genuinely say the team here goes above and beyond— you can tell they care about the residents and the quality of service they provide!

June 2025: In addition to the package problem (below), building security has become a major concern: - multiple vehicles have been broken into in the parking garage. - two stolen vehicles this year in the same parking garage. - this week a resident's apartment was broken into and they were threatened at gunpoint. Yet management does nothing: The office manager's response to the break-in was "there are bad people on this planet and we can do nothing about it". (!) This is not at all the response one would expect from a property that advertises itself as "luxury". Seriously, if you other options that work for you when apartment searching, take them! --- 2025: Don't move here unless you like the thought of your packages getting stolen. Management continues to be unresponsive to hundreds of packages dumped daily in the lobby due to a situation they caused by taking the pre-existing, well-functioning package room away as soon as they took over in May 2024. Also, transparency: I left this review in November 2024. A few weeks after, I received a "reply from the owner" here on maps (which you may still be able to see here) - but its just a single "X". Not sure what that means, maybe they don't like it? :) -- Unfortunately mismanagement has, and continues to, run this place into the ground. Do not believe the sales pitch and marketing spin, things got much worse when GreyStar took over in May 2024. Management does not respond to tenants numerous emails and phone calls, does not communicate timely (oftentimes, not at all) about basic critical community issues like: elevator/amenity outages, package theft and mismanagement (GreyStar actually took the package room away!), security incidents including homeless folks getting into the building, extremely loud, early morning construction around the property... just to name a few. Oh, and if you do manage to make contact with the property manager, she will roll her eyes and laugh in your face when you express the above concerns, telling you "itll never happen" (when you ask them to re-open the package room because now boxes are just dumped in the lobby) - seems like not a great attitude for a property manager to interact with residents, but what do i know? Unless you have no other feasible options like i did, i would strongly urge you to look elsewhere. Update 11/13/24: I see just after I posted my review, a "Bin Fedup" posted a 5 star review, claiming to have lived here for many years and talking (oddly, all negatively? in a 5 star review?) about "Chelsea" at the leasing office. Chelsea has not worked in the leasing office for at least 6 months, since at best May 2024, when GreyStar took over. In fact, all of the descriptions of "Chelsea" in that review sound suspiciously much more like my experiences with the current Property Manager, Sharon. Not sure if Bin is merely confusing names or there is some other dishonesty or foolishness afoot: a 5 star review that contains nothing but negative sentiment is a bit odd...